NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
50 reports82,208 miles · Oct 25, 2024
Engine And Engine Cooling
The contact owns a 2014 Cadillac XTS. The contact stated that while his son and wife were driving back to the residence at an undisclosed speed, there was a loud sound coming from the rear of the vehicle. The contact’s son pulled over to inspect the vehicle. The contact’s son called and asked for assistance. After the contact ar…
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The contact owns a 2014 Cadillac XTS. The contact stated that while his son and wife were driving back to the residence at an undisclosed speed, there was a loud sound coming from the rear of the vehicle. The contact’s son pulled over to inspect the vehicle. The contact’s son called and asked for assistance. After the contact arrived on the scene and inspected the vehicle, the contact became aware that there was a crack on the narrow flange of the catalytic converter. The contact started the vehicle and saw that the check engine warning light was illuminated, and there was an abnormally loud sound coming from the exhaust system. The vehicle was taken to an independent mechanic where the vehicle inspected; however, the vehicle was not diagnosed. The contact was informed that the catalytic converter had a massive crack and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 82,208.
NHTSA ODI #11621972
84,000 miles · Jul 11, 2023
Engine And Engine Cooling
The contact owns a 2014 Cadillac XTS. The contact stated that while driving approximately 70 MPH, there was an abnormally loud sound coming from the engine. The contact stated exhaust started entering the cabin of the vehicle through the vents before the vehicle started losing motive power. The vehicle was driven to the residenc…
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The contact owns a 2014 Cadillac XTS. The contact stated that while driving approximately 70 MPH, there was an abnormally loud sound coming from the engine. The contact stated exhaust started entering the cabin of the vehicle through the vents before the vehicle started losing motive power. The vehicle was driven to the residence and parked. The contact later discovered that the front catalytic converter had separated from the exhaust manifold and was touching the radiator fan. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The contact was informed of an unknown TSB related to the failure. The failure mileage was 84,000. The contact stated that there was no deterioration found to explain the cause of the failure.
NHTSA ODI #11531587
Mileage unknown · Jul 6, 2022
Unknown Or Other
The Cue screen in my car is cracking for the 2nd time. I have contacted GM/Cadillac without a resolution. I see online that there have been two class action suits due to the fact the Company was/is aware of the flaw and have not issued a recall. In addition, they are replacing the Cue screen (at owner's expense) with the same fl…
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The Cue screen in my car is cracking for the 2nd time. I have contacted GM/Cadillac without a resolution. I see online that there have been two class action suits due to the fact the Company was/is aware of the flaw and have not issued a recall. In addition, they are replacing the Cue screen (at owner's expense) with the same flawed design. Thus subsequent issues.
NHTSA ODI #11472494
Mileage unknown · Feb 15, 2022
SteeringSuspension
I was driving north on I-65 traveling about 65mph and the Rear Air Suspension failed and dropped to the point the tires were about 1 inch (2.54 cm) from the finder wells. I lost control of the car, the rear end was bouncing, almost causing me to crash. Not only that, but I had to drive it home with the hazards on, while driving …
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I was driving north on I-65 traveling about 65mph and the Rear Air Suspension failed and dropped to the point the tires were about 1 inch (2.54 cm) from the finder wells. I lost control of the car, the rear end was bouncing, almost causing me to crash. Not only that, but I had to drive it home with the hazards on, while driving on I-65, people passing me at 70mph. Cadillac knows about this fault and refuses to fix it. They want to charge you $1,000 plus to replace the entire system. My Cadillac was just at the dealership about 8 days prior to this incident for mileage scheduled maintenance, in which the suspension is one of the things they were supposed to have checked out. Someone if they haven't already is going to get killed when this happens. There is no warning.
NHTSA ODI #11452013
Mileage unknown · Jan 19, 2022
Suspension
Rear air suspension gave out while driving and will not air/raise back up. Air springs and suspension compressor are working but the car still will not rise. Very dangerous. This is a common problem with these car but Cadillac won’t acknowledge.
NHTSA ODI #11448120
98,000 miles · Oct 4, 2021
Suspension
The contact owns a 2014 Cadillac XTS. The contact had taken the vehicle to a dealer for a routine maintenance checkup. Upon inspection of the vehicle, the mechanic discovered that the drive shaft had disconnected from the rear differential and needed to be replaced. The contact was then given an estimate for the repair. The manu…
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The contact owns a 2014 Cadillac XTS. The contact had taken the vehicle to a dealer for a routine maintenance checkup. Upon inspection of the vehicle, the mechanic discovered that the drive shaft had disconnected from the rear differential and needed to be replaced. The contact was then given an estimate for the repair. The manufacturer had yet to be notified of the failure. The vehicle remained in the possession of the dealer and had yet to be repaired. The failure mileage was approximately 98,000.
NHTSA ODI #11435380
5,000 miles · Nov 23, 2020
Electrical System
TL* THE CONTACT OWNS A 2014 CADILLAC XTS. THE CONTACT STATED THE NAVIGATION SCREEN HAD SPIDER WAS FRACTURED AND FAILED TO RESPOND WHEN TOUCHED. THE VEHICLE WAS TAKEN TO OCEAN CADILLAC (17800 IPCO RD, MIAMI, FL 33162, (786) 474-3084) WHERE THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE TOUCH SCREEN NEEDED TO BE R…
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TL* THE CONTACT OWNS A 2014 CADILLAC XTS. THE CONTACT STATED THE NAVIGATION SCREEN HAD SPIDER WAS FRACTURED AND FAILED TO RESPOND WHEN TOUCHED. THE VEHICLE WAS TAKEN TO OCEAN CADILLAC (17800 IPCO RD, MIAMI, FL 33162, (786) 474-3084) WHERE THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE TOUCH SCREEN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS PROVIDED A VOUCHER. THE FAILURE MILEAGE WAS 5,000.
NHTSA ODI #11375867
101,000 miles · Sep 23, 2020
Unknown Or Other
CADILLAC CUE SYSTEM FREEZES, AND SCREEN HAS SPIDER WEBB'S , SYSTEM DOESN'T WORK , REPLACE THE SYSTEM IN 2017 , NOW IT'S OCCURRING AGAIN. HAPPENS WHILE DRIVING OR PARKED
NHTSA ODI #11360831
40,000 miles · Aug 11, 2020
Electrical System
TL* THE CONTACT OWNS A 2014 CADILLAC XTS. THE CONTACT STATED THAT THE CUE TOUCH SCREEN WAS UNRESPONSIVE. DUE TO THE FAILURE, THE CONTACT WAS UNABLE TO PERFORM BASIC ELECTRICAL FUNCTIONS WHILE DRIVING THE VEHICLE. THE CONTACT SPOKE TO FLOW CADILLAC (1400 S STRATFORD RD SUITE B, WINSTON-SALEM, NC 27103) WHERE AN ESTIMATE FOR THE R…
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TL* THE CONTACT OWNS A 2014 CADILLAC XTS. THE CONTACT STATED THAT THE CUE TOUCH SCREEN WAS UNRESPONSIVE. DUE TO THE FAILURE, THE CONTACT WAS UNABLE TO PERFORM BASIC ELECTRICAL FUNCTIONS WHILE DRIVING THE VEHICLE. THE CONTACT SPOKE TO FLOW CADILLAC (1400 S STRATFORD RD SUITE B, WINSTON-SALEM, NC 27103) WHERE AN ESTIMATE FOR THE REPAIR WAS PROVIDED. THE MANUFACTURER WAS NOT CONTACTED OR NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
NHTSA ODI #11348601
91,123 miles · Jul 10, 2020
Electrical SystemElectronic Stability Control (esc)Suspension
AFTER I GOT TO WORK AND PARKED MY CAR I WENT BACK TO GET MY COFFEE MUG WHEN IT APPEARED THAT MY CAR WAS LOWERED TO THE GROUND AS IF ALL THE AIR WENT OUT OF ALL OF THE TIRES. THE AIR SUSPENSION I SUPPOSE. ALSO, MY DISPLAY SCREEN HAS GONE OUT TWICE SINCE I BOUGHT THE CAR SIX YEARS AGO.
NHTSA ODI #11338700
Official recalls
4Sep 9, 2014
General Motors LLC (GM) is recalling certain model year 2013-2015 Cadillac XTS vehicles manufactured February 14, 2012, to August 22, 2014, and 2014-2015 Chevrolet Impala vehicles manufactured November 5, 2012, to September 2, 2014. In the affected vehicles, the electronic parking brake piston actuation arm may not fully retract causing the brake pads to stay partially engaged.
Consequence & remedy
Consequence: Brake pads that remain partially engaged with the rotors may cause excessive brake heat that may result in a fire.
Remedy: GM will notify owners, and dealers will update the electronic parking brake software, free of charge. The recall began on October 28, 2014. Owners may contact Chevrolet customer service at 1-800-222-1020, or Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14471.
Aug 28, 2014
General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac XTS vehicles manufactured April 11, 2013, to June 27, 2013, and 2014 Chevrolet Impala vehicles manufactured May 13, 2013, to November 5, 2013. The affected vehicles may have left the factory with the sensing and diagnostic module (SDM) set to "manufacturing mode."
Consequence & remedy
Consequence: In manufacturing mode, the vehicle's air bags will not deploy in the event of a crash, increasing the risk of occupant injury.
Remedy: GM will notify owners, and dealers are to reprogram the SDM to the correct mode, free of charge. The recall is expected to begin in September 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14532.
Jul 2, 2014
General Motors LLC (GM) is recalling certain model year 2014 Buick Regal, Cadillac XTS, Chevrolet Camaro and Chevrolet Impala vehicles. Improperly torqued fasteners may cause the steering intermediate shaft and the steering gear and/or the lower control arm and the lower ball joint to separate.
Consequence & remedy
Consequence: If any of the components separate, the vehicle may have a loss of steering, increasing the risk of a crash.
Remedy: GM began to notify owners on June 27, 2014, and dealers will inspect the fasteners for correct torque, correcting them as necessary, free of charge. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac) or 1-800-222-1020 (Chevrolet). GM's number for this recall is 14378.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac XTS vehicles manufactured February 14, 2012, through March 7, 2014. In the affected vehicles, a cavity plug on the brake booster pump connector may dislodge allowing corrosion of the brake booster pump relay connector.
Consequence & remedy
Consequence: The corrosion of the brake booster pump relay connector may cause a resistive short and melt the connector, increasing the risk of a fire.
Remedy: GM will notify owners, and dealers will apply sealant to the connector cavity plugs, re-route the vacuum pump vent hose and replace the front body wiring harnesses as needed, free of charge. The recall began on April 7, 2014. Owners may contact Cadillac at 1-866-982-2339. GM's number for this recall is 14062.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗