2014 Cadillac Xts

The Cue screen in my car is cracking for the 2nd time. I have contacted GM/Cadillac without a resolution. I see online that there have been two class action suits due to the fact the Company was/is aware of the flaw and have not issued a recall. In addition, they are replacing the Cue screen (at owner's expense) with the same flawed design. Thus subsequent issues.

THE AIRBAG LIGHT CAME ON AND I JUST RECENTLY PURCHASED THE CAR THREE MONTHS AGO. I CHECK THE CAR FAX AND CALLED CADILLAC CUSTOMER SERVICE. THE INFORMATION THAT WAS GIVEN BY BOTH STATED THE CAR NEVER BEEN IN A ACCIDENT AND WAS WELL TAKEN CARE OF. I TOOK IT TO THE DEALERSHIP AND THEY STATED I NEED A CLOCK RING AND AIRBAG MODULE, WHICH COST OVER $700 DOLLARS. THEY ALSO STATED THAT GMC SWITCH THE GUIDELINES ON THE CLOCK RING AND THEY CAN'T INSTALL IT WITHOUT THE AIRBAG MODULE. THEY HAVE NO IDEAL WHY IT'S BEEN CHANGE AND NOW I HAVE TO WAIT FOR THE AIRBAG MODULE BECAUSE THE CLOCK RING WANT FIT. I CAN'T DRIVE ME CAR HOME BECAUSE OF SAFETY REASONS AND THEY HAD TO GIVE ME A CAR FOR THE TIME BEING. THIS HAVE TO BE SOME TYPE OF DEFECT BECAUSE THERE'S NO WAY I SHOULD BE HAVING THIS ISSUE WHEN EVERYTHING CHECKED OUT PERFECTLY. NOW THEY TRYING TO CHARGE ME FOR A PART THAT THEY DIDN'T KNOW GMC CHANGE THE SPECIFICATIONS ON! THIS LIGHT JUST HAPPEN TO COME ON WHEN MY CAR WAS PARKED, THEN MY STEERING WHEEL CONTROLS WENT OUT AND MY HORN STOPPED WORKING. SOMETHING IT'S NOT RIGHT BECAUSE IT WAS CONFUSION AT THE DEALERSHIP AND THEY COULDN'T EXPLAIN WHY GMC CHANGE THE SPECIFICATIONS ON THE PART. THE MAN AT THE CADILLAC DEALERSHIP STATED HE HAVE TO GIVE GMC A CALL MONDAY BUT LIKE I STATED TO HIM HOW'S THAT FAIR TO THE CUSTOMER WHEN YOU ALL STILL TRYING TO CHARGE ME FOR A PART YOU ALL DIDN'T KNOW THAT CHANGE. I'VE HAD PLENTY USE CERTIFIED CARS IN THE PAST AND NEVER HAS THIS HAPPEN. THOSE CARS THAT I'VE HAD ARE NOT EXPENSIVE AS MY CADILLAC. I'VE HAVE SEEN THE CADILLAC XTS HAD RECALLS AND FOR MY AIRBAG LIGHT THAT JUST CAME ON IS NOT A COINCIDENTES.

DRIVING DOWN A HIGHWAY, NO CARS AROUND, THE STATIONARY COMPONENT OF THE SUNROOF, EXPLODED OUT, ONE OF THE PIECES OF THE GLASS WAS EXPELLED AND HIT THE TRUNK, MAKING A DEEP SCRATCH. NO DISCERNIBLE CRACKS OR HISTORY OF ISSUES. WEATHER WAS 65 DEGREES FAHRENHEIT. NO SUDDEN CHANGE IN TEMPERATURE OR MOISTURE. CLEAR SKIES, NOT OVERCAST OR SUNNY. NO DAMAGE TO THE UNDERLYING SLIDING COVER. THE UNSAFE CONDITION IS IF THE COVER WOULD HAVE BEEN RETRACTED AND MY CHILDREN IN THEIR CAR SEATS. THE SPONTANEOUS EXPLOSION WOULD HAVE SENT PIECES OF GLASS DOWN, CUTTING THEM.

DRIVING VEHICLE ON HWY 408 (EAST WEST EXPY) ON FRIDAY AFTERNOON AROUND 5PM ON 6.23.17, AND FRONT PART OF THE PANORAMIC SUNROOF SHATTERED. I HEARD WHAT SOUNDED LIKE AN EXPLOSION COMING FROM TOP OF CAR. PULLED OVER AND SAW THAT THE OUTISDE GLASS OF THE FRONT PART OF THE SUNROOF HAD SHATTERED WITH GLASS COMING INTO MY DRIVER SIDE AS WELL AS I AM SURE THE REMAINING GLASS SHATTERED TOWARDS OUTSIDE. I DO NOT UNDERSTAND HOW THIS COULD HAPPEN WHILE DRIVIING UNDER NORMAL CIRCUMSTANCES. THE EXPERIENCE WAS SHOCKING AND FRIGHTENING. I WAS GLAD THERE WERE NO PASSENGERS WITH ME. I WENT TO MASSEY CADILLAC LOCATED ON ORANGE BLOSSOM TRAIL IN ORLANDO. I WANT THIS DOCUMENTED BY THE DEALER AND URGING FOR A SOLUTION TO THIS SITUATION. THERE WERE NO OBJECTS COMING FROM ABOVE THAT HIT THE SUNROOF. IT WOULD HAVE HAD TO BE, IN MY OPINION SOMETHNG VERY VERY HEAVY! THE DEALER SERVICE REP STATED THAT I COME BACK ON MONDAY, 6.26, 17 TO SEE WHAT IS DECIDED ON THE MATTER. THIS IS A SAFETY ISSUE THAT COULD HAVE ENDED TRAGICALLY. I DEPEND ON MY CAR FOR BUSINESS .

THIS VEHICLE IS EQUIPPED WITH A "BLIND SPOT DETECTOR" SYSTEM. THIS SYSTEM FAILS "OCCASIONALLY". THIS CREATES A SAFETY ISSUE IF IT FAILS WHEN I AM TRYING TO CHANGE LANES. THIS HAS HAPPENED AT LEAST ONCE. THIS VEHICLE HAS BEEN IN FOR SERVICE OF THIS ISSUE 4 OR 5 TIMES WITHOUT ANY REPAIR. THE LAST TIME IT WAS IN, I WAS TOLD THERE ARE OTHER OWNERS THAT HAVE THIS PROBLEM AND "CADILLAC IS WORKING ON A FIX". THIS WAS MORE THAN 5 MONTHS AGO AND I HAVE HEARD NOTHING ABOUT A FIX. I WOULD LIKE THIS ISSUE ADDRESSED ON A HIGHER LEVEL.