2014 Cadillac Xts

Odometer Fraud. The contact purchased a 2014 Cadillac XTS. After the purchase, the contact discovered that there was a mileage discrepancy. The vehicle was a private sale in July of 2024. At the time of purchase, the mileage was 128,000. The contact stated that while attempting to obtain an extended warranty for the vehicle, the contact was informed that the vehicle had been subjected to odometer fraud. The contact was informed that in 2022, the mileage was documented as 198,000. The contact researched to track the VIN and became aware that before the vehicle was purchased, the previous owner had logged the mileage as 145,000. The contact had not filed a report with any other agencies.

The contact owns a 2014 Cadillac XTS. The contact stated while the vehicle was parked, the hazard lights unintendedly illuminated, and all the doors failed to unlock as needed. There were no warning lights illuminated. The vehicle remained at the residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 40,200.

TL* THE CONTACT OWNS A 2014 CADILLAC XTS. THE CONTACT STATED THE NAVIGATION SCREEN HAD SPIDER WAS FRACTURED AND FAILED TO RESPOND WHEN TOUCHED. THE VEHICLE WAS TAKEN TO OCEAN CADILLAC (17800 IPCO RD, MIAMI, FL 33162, (786) 474-3084) WHERE THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE TOUCH SCREEN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS PROVIDED A VOUCHER. THE FAILURE MILEAGE WAS 5,000.

TL* THE CONTACT OWNS A 2014 CADILLAC XTS. THE CONTACT STATED THAT THE CUE TOUCH SCREEN WAS UNRESPONSIVE. DUE TO THE FAILURE, THE CONTACT WAS UNABLE TO PERFORM BASIC ELECTRICAL FUNCTIONS WHILE DRIVING THE VEHICLE. THE CONTACT SPOKE TO FLOW CADILLAC (1400 S STRATFORD RD SUITE B, WINSTON-SALEM, NC 27103) WHERE AN ESTIMATE FOR THE REPAIR WAS PROVIDED. THE MANUFACTURER WAS NOT CONTACTED OR NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.

TL* THE CONTACT OWNS A 2014 CADILLAC XTS. THE CONTACT STATED THAT THE INSTRUMENT PANEL DISPLAY SCREEN WAS CRACKED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. FAIRFIELD CADILLAC LOCATED AT 400 N. DERR DR, ROUTE 15, LEWISBURG, PA 17837, AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 12,000. *BF CONSUMER'S INSURANCE COMPANY CONDUCTED AN INVESTIGATION AND REFUSED ASSISTANCE BECAUSE THEY SAID THAT THE SCREEN CRACK WAS CAUSED BY A KNOWN MANUFACTURER DEFECT. *DL

CADILLAC CUE BECAME NON-RESPONSIVE. WE WERE TRAVELING IN A RURAL AREA AT NIGHT WITH NO CELL PHONE SERVICE AND WAS DEPENDING ON THE GPS IN THE CAR. THIS PRESENTED WITH A SAFETY ISSUE SINCE IT WAS NO LONGER WORKING. THIS WILL BE THE THIRD CADILLAC CUE THAT HAS BEEN INSTALLED IN THIS CAR AND IT HAS 75K MILES ON IT. THE PART ALONE IS OVER $1,200.00.

TL* THE CONTACT OWNS A 2014 CADILLAC XTS. WHILE DRIVING 60 MPH, THE CADILLAC USER EXPERIENCE SYSTEM BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO BAIERL CADILLAC (10430 PERRY HWY, WEXFORD, PA 15090, 724-741-1222) WHERE IT WAS DIAGNOSED THAT THE SCREEN SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.