2015 Cadillac Srx

THE COMPLAINT IS ABOUT MY TIRES. I BOUGHT MY CAR IN NOV 2017/TOOK MY CAT ABOUT TIRES/THEY STAT I NEED 4 NEW TIRES/BUT BECAUSE I JUST BROUGHT THE CAR, THEY WOULD GIVE ME 4 TIRES/AND THAT CAR SHOULD HAVE WHEN OUT WITH THEM TIRES. I JUST TOOK MY CAR BACK AGAIN FOR TIRES/ NOW THEY STATE I NEED 4 NEW TIRES/MY AIR KEEP GOING OUT OF MY TIRES

AUG 2018 I NOTICED MY LOW BEAM LIGHTS WERE BARELY VISIBLE, LIKE I WAS DRIVING IN THE DARK WITH NO LIGHTS ON. I SWITCHED TO HIGH BEAMS AND COULD SEE VERY GOOD, BUT THEN SWITCHED BACK TO LOW BEAM AND IT WAS STILL THE SAME....VERY POOR LIGHTING. I HAD THE BULBS CHANGED OUT IN OCT 2018 FOR $200, BUT THIS DID NOT FIX THE PROBLEM. I HAD THE RELAY SWITCH REPLACED, BUT THIS DID NOT FIX THE PROBLEM. I HAVE HAD SITUATIONS WHERE OBJECTS OR PEOPLE WERE ON THE SIDE OF THE ROAD, BUT I DID NOT SEE THEM UNTIL THE LAST SECOND WHEN I WAS RIGHT THERE AT THEM BECAUSE OF THE POOR LIGHTING. I CANNOT CONTINUOUSLY DRIVE WITH MY HIGH BEAMS ON AT NIGHT JUST TO SEE WHERE I AM GOING. THIS IS A BAD SAFETY ISSUE ON ONE OF THE TOP OF THE LINE VEHICLES....LOW BEAMS COULD CAUSE ME TO WRECK, HITTING SOMEONE OR SOMETHING BECAUSE OF POOR LIGHTING AND HIGH BEAMS MAKES ME BLIND THE ONCOMING TRAFFIC CAUSING THEM TO WRECK HITTING SOMEONE OR SOMETHING. I AM TOLD THAT THE HEADLIGHT ASSEMBLY NEEDS REPLACING BECAUSE OF THE POOR SEAL QUALITY LETTING MOISTURE IN CAUSING THE FAULTY LOW LIGHTING. THERE SHOULD BE A RECALL ON THIS BECAUSE THIS IS A MANUFACTURER PROBLEM/ERROR. I SHOULD NOT HAVE TO PAY $1500 TO FIX THIS WHEN I DID NOTHING TO CAUSE IT. CADILLAC/GM NEEDS TO STEP UP TO THE PLATE AND RECALL THIS DEFECT THEY CREATED AND CORRECT THE PROBLEM BEFORE SOMEONE IS ACCIDENTALLY HURT OR KILLED.

CUE INFOTAINMENT TOUCH SCREEN IS MALFUNTIONING CAUSING DISTRACTION FROM DRIVING SINCE ATTENTION TO ROAD IS INTERRUPTED TO MAKE ADJUSTMENTS VARIOUS SIGHT REQUIRED SYSTEMS IN VEHICLE. KNOWN PROBLEM FOR SEVERAL MODEL YEARS, YET NOT RECALLED FOR CORRECTION. REPAIR ESTIMATE IS $1,500.00. CAUSED HITTING OF CURB AND DESTROYING 2 TIRES (COST $600.00) WHEN SCREEN FIRST BECAME INOPERATIVE, WHILE VEHICLE WAS IN MOTION ON A CITY STREET.

TAKATA RECALL REAR TOE LINK ADJUSTER. I WAS TRAVELING IN THE VEHICLE WITH MY DAUGHTER ON THE FEEDER OF BELTWAY8 SOUTH COMING DOWN OFF A BRIDGE. THE VEHICLE BEGIN TO MOVE ACROSS THE ROAD IN A JERKING MATTER. I DID NOT HAVE CONTROL OF THE CAR. I TOOK MY FOOT OFF THE GAS TO HELP REDUCE SPEED OF THE CAR. ONE THE CAR STOP MOVING. I PULLED OVER TO A COMPANY DRIVEWAY AND CALLED ONSTAR TO COME TOW THE VEHICLE. THE VEHICLE DID NOT WRECK OR HIT ANY OTHER VEHICLE.

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE VERY DIM ON THE VEHICLE, WHICH MADE IT NEARLY IMPOSSIBLE TO SEE THE ROAD WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO THE DEALER (DWAIN TAYLOR CHEVROLET BUICK GMC, 1307 S 12TH ST, MURRAY, KY 42071) AND THE LIGHT BULBS WERE REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 53,000.

AT 32,650 MILES, WHILE PARKED IN MY DRIVEWAY, THE CAR BEGAN TO FLASH THE HEADLIGHTS AND HONK THE HORN FOUR TIMES IN SUCCESSION, THEN IT WOULD STOP. I SAW THIS HAPPEN FOUR DIFFERENT TIMES IN TWO DAYS WHILE IT WAS PARKED. AT THIS TIME, THERE WAS ALSO A CONSTANT TICKING SOUND IN THE REAR OF THE CAR AND THE LIFT GATE WOULD NOT OPEN. I TOOK IT TO MY LOCAL CADILLAC SERVICE TODAY, NOVEMBER 19, 2018. THE PROBLEM WAS DIAGNOSED AND I WAS TOLD THE SUNROOF REAR DRAINAGE TUBES HAD LEAKED WATER ONTO THE LIFT GATE MOTOR CAUSING IT TO QUIT WORKING. THIS REPAIR WOULD COST ME A MINIMUM OF $1800 BECAUSE THE WARRANTY EXPIRED ON NOVEMBER 4, 2018, (DUE TO THE DELIVERY DATE BEING BEYOND THREE YEARS). SINCE PURCHASING THIS CERTIFIED PRE-OWNED 2015 CADILLAC SRX LESS THAN ONE YEAR AGO, I'VE DEALT WITH HEADLIGHTS SO DIM I COULD NOT SEE TO DRIVE AT NIGHT. AFTER FOUR VISITS TO CADILLAC SERVICE THEY FINALLY FIGURED OUT A FIX. THERE WERE TRANSMISSION ISSUES: THE CAR WOULD HESITATE WHEN GIVING IT THE GAS FROM A STOPPED OR SLOWED POSITION TO THE POINT IT JERKED ME AND MY PASSENGERS BACK IN OUR SEATS. ONCE AGAIN, IT TOOK FOUR TRIES TO GET IT FIXED. AND, THE BATTERY COMPLETELY DIED AT 30,000 MILES.

WE PURCHASED THIS CAR IN OCTOBER 2018. A FEW DAYS LATER WE WERE DRIVING HOME AT NIGHT. I TURNED ON THE LOW BEAM HEADLIGHTS AND TOLD MY WIFE I COULD BARELY SEE ANY LIGHT. A FEW MOMENTS LATER I ALMOST DROVE INTO A DITCH. WE CALLED THE DEALER THE NEXT DAY. DESPITE HAVING A REMAINING BUMPER TO BUMPER WARRANTY, WE WERE REQUIRED TO PAY $208.81 FOR REPLACEMENT BULBS, WHICH THEY SAID WERE NOT COVERED UNDER WARRANTY. THEY ARE BARELY BRIGHTER THAN THE ONES THEY REPLACED. THIS IS ASTONISHING THAT A LEADING US MANUFACTURER HAS ELECTED TO PLAY RUSSIAN ROULETTE WITH ITS CUSTOMERS LIVES. CONSIDER THIS MESSAGE A SAFETY COMPLAINT AGAINST THIS MANUFACTURER AND A PROMISE TO JOIN THE CLASS ACTION SUIT THAT IS NOW STARTING IN FLORIDA. I SHOULD BE REIMBURSED THE $208.81 AND BOTH HEADLIGHT ASSEMBLIES REPLACED WITH REDESIGNED ONES. SIMPLY REPLACING SMALL BULBS AGAIN WILL NOT SUFFICE. CADILLAC AND GM NEED TO BE HELD ACCOUNTABLE. IF WE ARE INJURED OR KILLED BECAUSE OF THE VERY POOR OUTPUT OF THESE LOW BEAM HEADLIGHTS I WILL CHASE THE SOULS OF ALL THOSE AT CADILLAC AND GM BEYOND THE DEPTHS OF HELL FOREVER. THERE IS NO EXCUSE FOR EQUIPMENT SUCH AS THIS, AND NO EXCUSE FOR NOT REPAIRING IT PROPERLY.

MY 2015 CADILLAC SRX LIGHTING IS TOO DIM TO DRIVE AT NIGHT. I HAVE TO RELY ON OTHER DRIVERS LIGHTS TO HAVE A GOOD VIEW OF THE ROAD. IF THERE ARE NO OTHER DRIVERS NEAR ME, I NEED TO USE MY BRIGHT LIGHTS AS A SAFETY PRECAUTION. I HAVE REPLACED THE LIGHT BULBS BUT THAT DID NOT FIX THE ISSUE. IN READING VARIOUS ONLINE FORUMS, THERE ARE A LOT OF OTHER OWNERS WITH THE SAME ISSUE. I CONTACTED THE DEALERSHIP AND THEY QUOTED ME $2,000 TO FIX IT BUT CLEARLY THIS SHOULD BE A RECALL. THE ISSUE STARTED APPROXIMATELY 1 YEAR AGO. I HAVE BEEN PATIENTLY WAITING FOR A RECALL. THIS IS A VERY DANGEROUS ISSUE AND I FEAR MY LIFE MAY BE IN DANGER AS A RESULT OF IT. I TRY TO ONLY DRIVE AT NIGHT WHEN IT'S ABSOLUTELY NECESSARY.