2015 Cadillac Srx

I have been having issues with my vehicle stalling and trembling. The Stabilitrak message, check engine light, and service traction control message has turned on a couple times when starting the car. On Aug 9th, I received a letter in the mail stating that my car has a safety recall. The same day I called the Cadillac dealership where I bought the car and scheduled an appt to check these issues and advised about the recall letter I received. The dealership scheduled an appt on Aug 31st. On the 31st, I dropped the car off and left it there for two days. On sept 2ns, I called to check on the status of my car, when the service assistant advised that they did not have the part and have to order it and they do not know when they are going to receive it. Nothing was done to my vehicle. I asked if I can leave my car at service and get a loaner and they said they were not lending out any vehicles due to the pandemic. I live 1hour from the dealership. I have been driving for almost a month around with a vehicle that's not safe. The recall letter clearly states that if this vehicle is driven , it can result in a crash. It also states that the parts to repair the vehicle are not currently available. I am not sure what to do or who to contact in this matter as I do not have another vehicle I can rely on. Please advise.

The contact owns a 2015 Cadillac SRX. The contact received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and advised the contact they would provide a vehicle rental. A case was opened, and the contact was awaiting a call back from the manufacturer. The contact had not experienced a failure. VIN tool confirms parts not available.

WHILE TRAVELING ON 295 S IN RI .. I FELT WHAT I THOUGHT WAS A BLOW-OUT OF MY RIGHT REAR TIRE. I LOST CONTROL OF THE VEHICLE SWAYING ALL OVER THE ROAD LOSING CONTROL OF THE VEHICLE. LUCKLY I WENT OFF THE ROAD ONTO THE GRASSY AREA BUT WAS HEADING TOWARD TREES, I MANAGED TO TURN SLIGHTLY TO ONLY SIDE SWIPE ALL THE TREES BEFORE COMING TO A STOP. ALL THE AIR BAGS SIDE CURTAINS DEPLOYED. WHEN FIRST RESPONDERS ARRIVED ON THE SCENE LET GOT ME OUT OF THE CAR. EXPLAINING ABOUT THE BLOW-OUT THEY EXAMINED THE TIRE TO FIND NO FLAT... THEY TOWED THE VEHICLE, THE MECHANIC CALLED IN THE MORNING TO REPORT THE ISSUE WAS THE SUSPENSION.... HE STATED THE INNER TIRE ROD END WAS NOT TOUQED PROPERLY. MY 2015 SRX WAS TOTALED.

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE REAR WHEELS SWAYED BACK AND FORTH WITHOUT WARNING. THE CONTACT INITIALLY TOOK THE VEHICLE TO WALTERS GM AUTOMALL (505 N MAYO TRAIL, PIKEVILLE, KY 41501) WHERE HE WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V571000 (SUSPENSION). THE CONTACT THEN TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE WITH A TOE ADJUSTER LINK FAILURE AND REPLACED THE TOE LINK. THE CONTACT ATTEMPTED TO REACH THE MANUFACTURER BUT WAS UNABLE TO SPEAK WITH A REPRESENTATIVE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 56,462. *BF *TR

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING, THE REAR END OF THE VEHICLE STARTED TO SWAY. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING THE VEHICLE, THE STEERING SENSOR BECAME INOPERABLE. THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE ARNIE BAUER BUICK GMC CADILLAC LOCATED AT 5525 MILLER CIR DR, MATTESON, IL 60443, (708)720-7350, WHERE IT WAS DIAGNOSED THAT THE TOW LINK ADJUSTER SEPARATED AND CAUSED THE STEERING SENSOR FAILURE. THE TECHNICIAN STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V571000 (SUSPENSION). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 74,926.

I'M WRITING TO YOU ABOUT AN INCIDENT THAT TOOK PLACE ON MAY 18, 2019. MY HUSBAND AND I WERE TRAVELING HOME IN OUR CADILLAC SRX AT ABOUT 6:00 PM OUR CAR SUDDENLY SPUN OUT OF CONTROL AS WE HEARD A BANG, THROWING US ACROSS THREE LANES LISTENING TO CARS SCREECHING ALL AROUND US ON THE NJ TURNPIKE, WE THEN HIT INTO THE SIDE OF A TRACTOR TRAILER, PUSHING US BACK AGAIN ACROSS THE THREE LANES UNTIL WE FINALLY STOPPED IN THE FAR LEFT LANE. OUR INSURANCE COMPANY HAS COME TO THE CONCLUSION THAT THIS WAS A FAULTY ISSUE WITH THE VEHICLE. TO BE EXACT IT WAS THE REAR TOE LINK ADJUSTER LOCK NUT TORQUE. THE NEXT DAY I CALLED MY FAMILY TO TELL THEM WHAT HAD HAPPENED. ABOUT TWO HOURS LATER MY SISTER CALLED ME BACK AND SAID 'THERE IS A RECALL ON YOUR VEHICLE MODEL. IT INVOLVES THE REAR SUSPENSION.' (BULLETIN NO: 14457C; REAR TOE LINK ADJUSTER LOCK NUT TORQUE) SHE GAVE ME THE WEBSITE WHERE YOU CAN ENTER YOUR VIN # AND CHECK TO SEE IF THE VEHICLE WAS PART OF THE RECALL. OUR VEHICLE WAS NOT ON THE RECALL LIST. I CHECKED AGAIN AND AGAIN. I CHECKED MY PAPERWORK FROM WHEN I PURCHASED THE VEHICLE (USED BUT CERTIFIED, OFF OF A LEASE) AND THE CARFAX. NO RECALL. AFTER HAVING THE INSURANCE COMPANY INSPECT THE VEHICLE, THEY, IN FACT, STATED THAT THE ACCIDENT WAS CAUSED BY THE REAR SUSPENSION (REAR TOE LINK ADJUSTER)

TAKATA RECALL REAR TOE LINK ADJUSTER. I WAS TRAVELING IN THE VEHICLE WITH MY DAUGHTER ON THE FEEDER OF BELTWAY8 SOUTH COMING DOWN OFF A BRIDGE. THE VEHICLE BEGIN TO MOVE ACROSS THE ROAD IN A JERKING MATTER. I DID NOT HAVE CONTROL OF THE CAR. I TOOK MY FOOT OFF THE GAS TO HELP REDUCE SPEED OF THE CAR. ONE THE CAR STOP MOVING. I PULLED OVER TO A COMPANY DRIVEWAY AND CALLED ONSTAR TO COME TOW THE VEHICLE. THE VEHICLE DID NOT WRECK OR HIT ANY OTHER VEHICLE.