I almost drove off the road one night because my headlights were so dim on my 2015 Cadillac SRX are so dim at night you can't see anything properly. I had to put on my high beams to even see. I purchased this vehicle used and missed the short period they would replace them. Cadillac has refused to help with this dangerous is…
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I almost drove off the road one night because my headlights were so dim on my 2015 Cadillac SRX are so dim at night you can't see anything properly. I had to put on my high beams to even see. I purchased this vehicle used and missed the short period they would replace them. Cadillac has refused to help with this dangerous issue and it's apalling how much money the dealership wants to replace them.
NHTSA ODI #11555980
50,000 miles · Nov 8, 2023
Exterior Lighting
The contact owns a 2015 Cadillac SRX. The contact stated that moisture had leaked into the headlight module on the driver’s and passenger’s side. Due to the failure, the headlights were very dim while in use. There was no warning light illuminated. The contact had taken the vehicle to an independent mechanic where and the headli…
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The contact owns a 2015 Cadillac SRX. The contact stated that moisture had leaked into the headlight module on the driver’s and passenger’s side. Due to the failure, the headlights were very dim while in use. There was no warning light illuminated. The contact had taken the vehicle to an independent mechanic where and the headlights were replaced. The manufacturer was notified of the failure. The vehicle was repaired. The failure mileage was approximately 50,000.
NHTSA ODI #11554184
Mileage unknown · Nov 1, 2023
Exterior Lighting
Just bought this vehicle and it is undrivable at night due to the dim low beam headlights. This seams to be a problem with these vehicles from 2010 to 2016. I called GM customer service and was given a number for GM analytics (1-888-305-1605), the recording states that the time to be reimbursed has passed and that they are no …
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Just bought this vehicle and it is undrivable at night due to the dim low beam headlights. This seams to be a problem with these vehicles from 2010 to 2016. I called GM customer service and was given a number for GM analytics (1-888-305-1605), the recording states that the time to be reimbursed has passed and that they are no longer taking any further claim submissions. GM has settled class action lawsuits in Florida and California for this issue and sent letters to some SRX owners offering reimbursement for repairs.
NHTSA ODI #11553111
70,000 miles · Oct 16, 2023
Exterior Lighting
The contact's wife owns a 2015 Cadillac SRX. The contact stated while driving at various speeds at night, the low beam headlights were significantly dimmed, which affected the visibility of the roadway. There was no warning light illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not d…
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The contact's wife owns a 2015 Cadillac SRX. The contact stated while driving at various speeds at night, the low beam headlights were significantly dimmed, which affected the visibility of the roadway. There was no warning light illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 70,000. The VIN was unavailable.
NHTSA ODI #11550159
Mileage unknown · Oct 11, 2023
Exterior Lighting
Headlights are extremely dim. Huge safety hazard that GM should be held accountable for.
NHTSA ODI #11549350
Mileage unknown · Sep 10, 2023
Exterior Lighting
Unbeknownst to me, the 2010-2015 Cadillac SRX is prone to moisture in the headlights. We just bought a used 2015, and as night came, we went for our first evening drive, and the low beams are extremely dangerously dim. It looks like they weren’t even on. Searching the internet on how to fix the problem, I came across what seems …
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Unbeknownst to me, the 2010-2015 Cadillac SRX is prone to moisture in the headlights. We just bought a used 2015, and as night came, we went for our first evening drive, and the low beams are extremely dangerously dim. It looks like they weren’t even on. Searching the internet on how to fix the problem, I came across what seems to be a ridiculous amount of unsatisfied customers with the same problem and Cadillac refusing to help or recall with a different replacement, since replacing with the same damaged part, just happens again with the moisture problem. There’s even been a lawsuit, which was thrown out by the judge. If a driver has a blown bulb anywhere in their car, they are given a warning to replace or a ticket if they don’t. How do we replace something that’s going to fail again, because of a defective manufacturer part? Doesn’t seem fair, and I for one will be driving with my high beams, so that I can see at night, after spending my hard earned money on what i think is a great and reliable car made by a company like Cadillac. Very disappointing to read all the neglected customers just trying to have a defective part be recalled and made right by such a huge company. There was also a reimbursement program that people struggled with getting reimbursed if it wasn’t done exactly how they stated. This need your attention please. Cadillac/GM needs to recall all srx headlights and replace with newer and non defective ones before someone gets killed because of the dangers of extremely low dimming and defective lighting SAFETY FIRST
NHTSA ODI #11543642
Mileage unknown · Aug 31, 2023
Exterior Lighting
When driving at night with the headlights on dim, I can barely see the road. I have to drive with them on bright. I have heard other SRX have had the same problem. I’ve called a Cadillac dealership twice to get info about a repair…they said they would call back but have not and it’s been at least 4 months since I contacted them.
NHTSA ODI #11541848
Mileage unknown · Aug 30, 2023
Exterior Lighting
HEADLAMPS ARE DEFECTIVE VERY DIM AND CAN NOT DRIVE VEHICLE AT NIGHT. DEALER CONFIRMED WIDESPREAD ISSUE THAT CADILLAC HAS FAILED TO RESOLVE. DEALER STATED SOME LETTERS were SENT TO LIMITED OWNERS AND REIMBURSEMENT FOR REPLACEMENT. BUT NOT TO ALL OWNERS. SAFETY HAZARD WHEN DRIVING DURING RAIN OR EVENINGS.
NHTSA ODI #11541652
57,000 miles · Mar 13, 2023
Exterior Lighting
The contact owns a 2015 Cadillac SRX. The contact stated while driving at night, the headlights failed to provide adequate lighting. The contact stated that the headlights were extremely dim while driving on dimly lit streets. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local deale…
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The contact owns a 2015 Cadillac SRX. The contact stated while driving at night, the headlights failed to provide adequate lighting. The contact stated that the headlights were extremely dim while driving on dimly lit streets. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the headlight assemblies needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 57,000.
NHTSA ODI #11511561
Mileage unknown · Mar 12, 2023
Exterior Lighting
Cannot see at night, headlights are too dim even after being replaced. After looking into it, this seems to be a major problem for everyone that owes these vehicles. I just bought this vehicle used in December 2021 and did not test drive it at night, so did not know it was an issue when purchased.
General Motors, LLC (GM) is recalling certain 2015 Cadillac Escalade, Escalade ESV, XTS, 2015-2016 Cadillac ATS, CTS, and SRX vehicles. The front-driver air bag inflator may rupture during deployment.
Consequence & remedy
Consequence: An inflator rupture may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: Dealers will replace the front-driver air bag module, free of charge. Interim letters notifying owners of the safety risk were mailed June 19, 2026. Additional letters will be mailed once the remedy is available. Owners may contact Cadillac customer service at 1-800-333-4223. The manufacturer's number for this recall is N262555870. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on May 21, 2026.
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
General Motors LLC (GM) is recalling certain model year 2015 Cadillac SRX vehicles manufactured November 11, 2014, to December 3, 2014. The front driver's seat may have been built with an incorrect seat track bracket. Drivers' seats with this condition may not be properly attached to the seat track.
Consequence & remedy
Consequence: The front outboard seat bracket may become disengaged during a vehicle crash, increasing the risk of personal injury.
Remedy: GM will notify owners, and dealers will inspect and replace affected seat track hook brackets, free of charge. The recall began on February 5, 2015. Owners may contact GM customer service at 1-800-458-8006 (Cadillac). GM's number for this recall is 14863.
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE20019 · Rear Toe Link Adjuster Separation
Opened Nov 6, 2020 · Closed Dec 23, 2021
Status: closed (inferred from source dates) · Suspension; Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Additional source detail variants (2)
Suspension
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
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