THE HEADLIGHTS ARE EXTREMELY DIM, AFRAID TO DRIVE AT NIGHT BECAUSE I CAN'T SEE AROUND OR IN FRONT OF ME WITHOUT USING MY HIGH BEAMS, ITS VERY DANGEROUS. I FEEL THAT ITS A SAFETY ISSUE. I HAVE ALSO READ THAT OTHERS HAVE THE SAME ISSUES AND CADILLAC HAS NOT CORRECTED THE PROBLEM, I ALSO READ THAT THERE WAS CLASS ACTION SUITS IN FL…
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THE HEADLIGHTS ARE EXTREMELY DIM, AFRAID TO DRIVE AT NIGHT BECAUSE I CAN'T SEE AROUND OR IN FRONT OF ME WITHOUT USING MY HIGH BEAMS, ITS VERY DANGEROUS. I FEEL THAT ITS A SAFETY ISSUE. I HAVE ALSO READ THAT OTHERS HAVE THE SAME ISSUES AND CADILLAC HAS NOT CORRECTED THE PROBLEM, I ALSO READ THAT THERE WAS CLASS ACTION SUITS IN FLORDIA AND CALIFORNIA BECAUSE OF THIS PROBLEM.
NHTSA ODI #11171519
68,000 miles · Jan 14, 2019
Exterior Lighting
THE HEADLIGHTS ON MY SRX ARE SO DIM THAT I CANNOT SEE TO DRIVE AFTER DARK. AFTER SEARCHING THE INTERNET IT SEEMS THIS IS A VERY COMMON ISSUE THAT CADILLAC HAS NOT ADDRESSED. WE ARE NOW WORKING WITH A MECHANIC TO ORDER AFTERMARKET REPLACEMENTS SINCE CHANGING THE ENTIRE HEADLIGHT ASSEMBLY. REPLACING THE HEADLIGHT BULBS OVER THE PA…
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THE HEADLIGHTS ON MY SRX ARE SO DIM THAT I CANNOT SEE TO DRIVE AFTER DARK. AFTER SEARCHING THE INTERNET IT SEEMS THIS IS A VERY COMMON ISSUE THAT CADILLAC HAS NOT ADDRESSED. WE ARE NOW WORKING WITH A MECHANIC TO ORDER AFTERMARKET REPLACEMENTS SINCE CHANGING THE ENTIRE HEADLIGHT ASSEMBLY. REPLACING THE HEADLIGHT BULBS OVER THE PAST WEEKEND DID NOTHING TO IMPROVE THE LIGHT PUT OUT BY THE HEADLIGHTS. I ALSO VISITED THE BODY SHOP THAT MADE A MINOR REPAIR TO THE CAR IN DEC 2018 THINKING THE HEADLIGHTS WERE MISALIGNED AND WAS TOLD THE DRIVER SIDE LIGHT WAS SIGNIFICANTLY DIM COMPARED TO THE PASSENGER SIDE. THE ISSUE WITH THE HEADLIGHTS IS FOR THE LOW BEAMS AND NOT THE HIGH BEAMS. THIS ISSUE CAN BE SEEN WHILE PARKED OR DRIVING ON THE HIGHWAY, DURING TURNS AS WELL
NHTSA ODI #11170068
129,000 miles · Jan 12, 2019
Exterior Lighting
THE LOW BEAM HEADLIGHTS MAKE IT EXTREMELY DANGEROUS TO DRIVE THIS VEHICLE AT NIGHT. PURCHASED THIS CAR ONE WEEK AGO. FIRST TRIP OUT AT NIGHT AND WAS FRIGHTENED BEYOND BELIEF. IT IS LIKE DRIVING WITH NO HEADLIGHTS. CADILLAC OR GM HAS GOT TO FACE THIS PROBLEM BEFORE SOMEONE IS KILLED. WE PAID WELL FOR THIS VEHICLE AND BUYERS …
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THE LOW BEAM HEADLIGHTS MAKE IT EXTREMELY DANGEROUS TO DRIVE THIS VEHICLE AT NIGHT. PURCHASED THIS CAR ONE WEEK AGO. FIRST TRIP OUT AT NIGHT AND WAS FRIGHTENED BEYOND BELIEF. IT IS LIKE DRIVING WITH NO HEADLIGHTS. CADILLAC OR GM HAS GOT TO FACE THIS PROBLEM BEFORE SOMEONE IS KILLED. WE PAID WELL FOR THIS VEHICLE AND BUYERS SHOULD NOT HAVE TO FOOT THE BILL FOR A DEFECT!! I WILL BE HAPPY TO ENTER INTO A CLASS ACTION SUIT AGAINST EITHER CADILLAC OR GM TO FORCE THIS HAZARD TO BE DEALT WITH.
NHTSA ODI #11166675
49,000 miles · Jan 9, 2019
Exterior Lighting
HEADLIGHT LOW BEAMS ARE VERY DIM. THEY ARE SO DIM IT IS VERY DIFFICULT TO EVEN SEE THEY'RE ON WHEN DRIVING. IT IS EXTREMELY DIFFICULT TO SEE IN FRONT OF YOU WHEN IN OPERATION. VERY DANGEROUS, AS I CANNOT SEE WELL IN LOW BEAM.
NHTSA ODI #11166142
40,000 miles · Jan 7, 2019
Exterior Lighting
THE HEADLIGHTS DO NOT SHINE BRIGHTLY ENOUGH. ON A DARK STRETCH OF HIGHWAY ONE MAY ONLY SEE 15-20 FEET IN FRONT OF THE VEHICLE AND THIS IS DANGEROUS, IT IS ALWAYS NECESSARY TO DRIVE WITH THE BRIGHT LIGHTS ON. THE DEALER CHECKED OUT THE VEHICLE AND SAYS THAT THEY ARE NORMAL, BUT THAT IS SIMPLY NOT POSSIBLE. I HAVE READ ON THE I…
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THE HEADLIGHTS DO NOT SHINE BRIGHTLY ENOUGH. ON A DARK STRETCH OF HIGHWAY ONE MAY ONLY SEE 15-20 FEET IN FRONT OF THE VEHICLE AND THIS IS DANGEROUS, IT IS ALWAYS NECESSARY TO DRIVE WITH THE BRIGHT LIGHTS ON. THE DEALER CHECKED OUT THE VEHICLE AND SAYS THAT THEY ARE NORMAL, BUT THAT IS SIMPLY NOT POSSIBLE. I HAVE READ ON THE INTERNET OF SEVERAL OTHER CUSTOMER COMPLAINTS AND AT LEAST ONE LAWSUIT IN PROGRESS.
NHTSA ODI #11164859
52,000 miles · Jan 1, 2019
Exterior Lighting
THE LOW BEAM HEADLIGHTS ARE SO DIM THAT THEY DO NOT PROVIDE SUFFICIENT LIGHT FOR NIGHT DRIVING.
NHTSA ODI #11164389
Mileage unknown · Jan 1, 2019
Exterior Lighting
HEADLIGHT LOW BEAM CONTINUOUS FAILURE. HEADLIGHTS ON LOW BEAM FAIL TO ILLUMINATE THE ROAD, EVEN AFTER HAVING HEADLIGHTS REPLACED. UNABLE TO SEE ROAD DIVIDING LINE IN MANY INSTANCES WHILE DRIVING. VISIBILITY ON THE DRIVER SIDE LIMITED TO 20 FEET MAXIMUM. ALMOST HAD A PEDESTRIAN INCIDENT IN A CROSS WALK WHERE I WAS UNABLE TO S…
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HEADLIGHT LOW BEAM CONTINUOUS FAILURE. HEADLIGHTS ON LOW BEAM FAIL TO ILLUMINATE THE ROAD, EVEN AFTER HAVING HEADLIGHTS REPLACED. UNABLE TO SEE ROAD DIVIDING LINE IN MANY INSTANCES WHILE DRIVING. VISIBILITY ON THE DRIVER SIDE LIMITED TO 20 FEET MAXIMUM. ALMOST HAD A PEDESTRIAN INCIDENT IN A CROSS WALK WHERE I WAS UNABLE TO SEE THE PEDESTRIAN CROSSING. PLEASE FIX THE PROBLEM AS SOON AS POSSIBLE, AS VISIBILITY CONTINUES TO WORSEN
NHTSA ODI #11164372
Mileage unknown · Dec 31, 2018
Exterior Lighting
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT THE DIMMER FAILED TO FUNCTION PROPERLY AND THE DAYTIME RUNNING LAMPS DID NOT ILLUMINATE BRIGHTLY ENOUGH. THE CONTACT HAD TO APPLY THE HIGH BEAM HEADLIGHTS IN ORDER TO SEE THE ROAD. ANDREWS CADILLAC (1 CADILLAC DR, BRENTWOOD, TN 37027, (615) 200-9076) WAS CONTACTED…
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TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT THE DIMMER FAILED TO FUNCTION PROPERLY AND THE DAYTIME RUNNING LAMPS DID NOT ILLUMINATE BRIGHTLY ENOUGH. THE CONTACT HAD TO APPLY THE HIGH BEAM HEADLIGHTS IN ORDER TO SEE THE ROAD. ANDREWS CADILLAC (1 CADILLAC DR, BRENTWOOD, TN 37027, (615) 200-9076) WAS CONTACTED AND WERE AWARE OF THE FAILURE, BUT STATED THERE WAS NO REMEDY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA ODI #11164281
38,000 miles · Dec 28, 2018
Exterior Lighting
DIM HEADLIGHTS ARE DEFECTIVE. I CAN BARELY SEE TO DRIVE AT NIGHT. THERE ARE GROUPS ON FACEBOOK OF NUMBERS OF PEOPLE WITH THE SAME COMPLAINT. PLEASE INVESTIGATE THIS MATTER BEFORE SOMEONE IS KILLED.
NHTSA ODI #11163888
Mileage unknown · Dec 26, 2018
Exterior Lighting
THE HEADLIGHTS ARE VERY DIM IT MAKES IT DIFFICULT TO SEE AT NIGHT. IT SEEMS AS IF THE HEADLIGHTS ARE NOT ON AT ALL AT NIGHT. IT'S A SAFETY ISSUE AND WE ARE AFRAID TO DRIVE THE CAR AT NIGHT. UPON TALKING TO THE DEALERSHIP AND CALLING CADILLAC CUSTOMER SERVICE, THEY TOLD ME THEY ARE AWARE OF THE PROBLEM BUT THAT THERE IS NO FIX…
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THE HEADLIGHTS ARE VERY DIM IT MAKES IT DIFFICULT TO SEE AT NIGHT. IT SEEMS AS IF THE HEADLIGHTS ARE NOT ON AT ALL AT NIGHT. IT'S A SAFETY ISSUE AND WE ARE AFRAID TO DRIVE THE CAR AT NIGHT. UPON TALKING TO THE DEALERSHIP AND CALLING CADILLAC CUSTOMER SERVICE, THEY TOLD ME THEY ARE AWARE OF THE PROBLEM BUT THAT THERE IS NO FIX FOR IT.
General Motors, LLC (GM) is recalling certain 2015 Cadillac Escalade, Escalade ESV, XTS, 2015-2016 Cadillac ATS, CTS, and SRX vehicles. The front-driver air bag inflator may rupture during deployment.
Consequence & remedy
Consequence: An inflator rupture may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: Dealers will replace the front-driver air bag module, free of charge. Interim letters notifying owners of the safety risk were mailed June 19, 2026. Additional letters will be mailed once the remedy is available. Owners may contact Cadillac customer service at 1-800-333-4223. The manufacturer's number for this recall is N262555870. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on May 21, 2026.
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
General Motors LLC (GM) is recalling certain model year 2015 Cadillac SRX vehicles manufactured November 11, 2014, to December 3, 2014. The front driver's seat may have been built with an incorrect seat track bracket. Drivers' seats with this condition may not be properly attached to the seat track.
Consequence & remedy
Consequence: The front outboard seat bracket may become disengaged during a vehicle crash, increasing the risk of personal injury.
Remedy: GM will notify owners, and dealers will inspect and replace affected seat track hook brackets, free of charge. The recall began on February 5, 2015. Owners may contact GM customer service at 1-800-458-8006 (Cadillac). GM's number for this recall is 14863.
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE20019 · Rear Toe Link Adjuster Separation
Opened Nov 6, 2020 · Closed Dec 23, 2021
Status: closed (inferred from source dates) · Suspension; Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Additional source detail variants (2)
Suspension
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
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