2015 Cadillac Srx

FRONT HEADLIGHTS ARE DIMMING OUT. HEADLIGHTS ARE NOT GIVING SUFFICIENT ENOUGH LIGHTING FOR DRIVING AT NIGHT. HEADLIGHTS OUTPUT IS POOR. I HAVE EXPERIENCED NEAR ACCIDENTS WITH OTHER VEHICLES AND PEDESTRIANS AT NIGHT BECAUSE OF I CAN'T SEE THE LANE DIVIDING LINES ON HIGHWAYS AND STREETS WHILE DRIVING AT NIGHT BECAUSE OF THE FACTORY HEADLIGHTS DIMMING. THE HEADLIGHTS DOESN'T EVEN LIGHT UP INSIDE OF MY GARAGE WHEN PROJECTED AT IN CLOSE RANGE. (I HAVE INCLUDED A PHOTO)

JUST BOUGHT A 2015 SRX CADILLAC ON FEB 16, 2019. TEST DROVE DURING THE DAY, BUT BY THE TIME ALL WAS DONE IT WAS NIGHT. DRIVING HOME AND 1/10 OF A MILE OUT, I PULLED OVER TO SEE IF THE LIGHTS WERE ON. THEY WERE, SO I CONTINUED TO DRIVE. ALL ALONG CONVINCING MYSELF IT MUST BE BECAUSE I WENT FROM A CAR TO SUV AND IT WAS MY PERCEPTION OF SITTING UP HIGHER. I BELIEVE I WAS SO HOPING SINCE I HAD JUST SIGNED A 'NO WAITING TIME' AND ' AS IS' CONTRACT PLUS PURCHASING GAP AND EXTENDED WARRANTY FOR OVER $3000 MORE! WELL, IT IS NOT MY PERCEPTION FROM A DIFFERENT LEVEL! I DROVE AGAIN AND NOT ONLY ARE THE BULBS PROJECTING DIFFERENT LEVEL OF BRIGHTNESS( IF U CALL IT 'BRIGHT') BUT NEITHER MAKES IT WHERE THE ROAD IS SAFELY VISIBLE. I HAD IT IN THE DEALERSHIP SHOP THREE DAYS AFTER PURCHASE TO FIX THE CUE PROBLEM (DEALERSHIP TAKING CARE OF THAT) AND ASKED TO CHECK HEADLIGHTS. I THOUGHT THEY CHANGED BULBS AND ALL WAS WELL SINCE IVWAS TOLD THEY CHECKED THEM AND ALL WAS GOOD TO GO. NOT. I HAVE WRITTEN CADILLAC VIA EMAIL AND I HAVE NOTIFIED THE BUICK DEALER WHERE I BOUGHT THE VEHICLE. AFTER PURCHASING (BIG MISTAKE I'VE LEARNED THE HARD WAY) AND THIS PROBLEM EMERGED, I SEARCHED INTERNET AND THIS IS A COMMON PROBLEM. I'M HOPING CADILLAC OR THE BUICK DEALERSHIP WILL HELP RESOLVE THIS UNSAFE ISSUE. IF NOT, NOT SURE WHAT I WILL DO WITHOUT HAVING TO TRADE IT IN AND PROBABLY LOSE $$ GO WITH A DIFFERENT BRAND OF CAR!! HEADLIGHTS (LOW BEAMS) ARE TOO DIM TO SEE THE ROAD!

I PURCHASED THIS VEHICLE USED IN NOVEMBER 2018 FROM THE LOCAL LEXUS DEALER. I DIDN'T DRIVE IT AT NIGHT PRIOR TO TAKING A TRIP IN DECEMBER 2018 WHEN I LEFT EARLY IN THE MORNING IN A RAINSTORM. I WAS SHOCKED THAT I COULDN'T SEE A THING AND THOUGHT IT WAS JUST THE RAIN. LATER I DISCOVERED IT WAS THE HEADLIGHTS THAT WERE EXTREMELY DIM. I CONTACTED THE LOCAL CADILLAC DEALER WHO KNEW ABOUT THE PROBLEM AFFECTING THIS YEAR AND OTHER SRX MODELS. THEY SAID THEY COULD REPLACE THE ENTIRE HOUSING, ETC BUT THAT THE PROBLEM COMES BACK. THEY SAID THEY COULD NOT REPLACE WITH HALOGEN OR OTHER AFTER MARKET PARTS SINCE THEY ARE NOT CADILLAC PARTS. THEY ASKED THAT I LET THEM KNOW IF HALOGEN LIGHTS WOULD FIX THE PROBLEM IF I GO THAT ROUTE. HOW ON EARTH COULD THIS CAR NOT BE RECALLED TO FIX THE PROBLEM? THIS SITUATION IS JUST PLAIN DANGEROUS AND CANNOT BE SAFELY DRIVEN AT NIGHT WHEN LIGHTS ARE NEEDED!!

THE LOW BEAMS ON THIS VEHICLE CREATE A DRIVING HAZARD AT NIGHT. THERE LITERALLY ARE HUNDREDS OF COMPLAINTS JUST BY DOING A GOOGLE SEARCH. SEE ALSO CARPROBLEMZOO.COM GM/CADILLAC HAS NO FIX. THE LIGHTS DO NOT PROJECT PROPERLY AND IN DARK AREAS YOU CAN'T TELL AT TIMES THAT THE LIGHTS ARE WORKING. GM SHOULD BE REQUIRED TO FIX THIS ISSUE. I REPLACED THE HALOGEN LIGHTS WITH NEW HALOGENS AND NO DIFFERENCE. I THEN UPGRADED HALOGENS TO LED BULBS WITH A MINIMAL FIX. PLEASE TAKE THESE ISSUES SERIOUSLY. PEOPLE HAVE WRITTEN ONLINE THAT THEY CANNOT DRIVE THE VEHICLE AT NIGHT. THE ONLY SAFE MEASURE IS TO DRIVE WITH HIGH BEAMS, WHICH IS NOT POSSIBLE. THIS PROBLEM IS SYSTEMIC WITH THE LUXURY EDITION CADILLAC SRX. I THINK IT'S THE LENS OR ELECTRICAL. I THINK THIS IS THE REASON THAT THE 2016 SRX HAS HID HEADLIGHTS. NUMEROUS WEBSITES INDICATE COMPLAINTS FROM DRIVERS WHO SAY THAT THE CADILLAC DEALERSHIPS ACKNOWLEDGE THE ISSUE BUT ALSO SAY THAT GM HAS NOT ISSUED A FIX. DEALERSHIPS WANT HUNDREDS OF DOLLARS UP TO OVER A THOUSAND DOLLARS TO FIX IT, BUT THEY ALSO STATE THAT THE FIX MIGHT NOT WORK. PLEASE INVESTIGATE THIS. IT IS TRULY A SERIOUS SAFETY ISSUE. PLEASE HOLD GM ACCOUNTABLE. THANK YOU FOR YOUR TIME AND CONSIDERATION. THIS PROBLEM OCCURS WHEN DRIVING. IT IS EXTREMELY DIFFICULT TO SEE THE ROAD AND TO SEE PEOPLE WALKING ACROSS THE STREET AND TO SEE PAINT LINES. THE LIGHTS DO NOT PROJECT SOLIDLY AND WIDELY AS DO OTHER MAKES OF VEHICLES ON THE ROAD. I AM TAKING MY CAR TO THE DEALERSHIP ON 2/2/19 TO ASK THEM TO ASSESS THE SITUATION.

PURCHASED FACTORY CERTIFIED 2015 CADILLAC SRX 11/2018. IN 12/2018 ONE DIM HEADLIGHT STOPPED WORKING. IN 1/2018 2ND DIM HEADLIGHT QUIT WORKING MAKIN IT DIFFICULT TO SEE WITHOUT BRIGHT LIGHTS. FOG LAMPS ALSO STOPPED WORKING. TRULY A SAFETY MATTER. SEARCH OF INTERNET SHOWS MANY OTHER SRX'S WITH SAME PROBLEM WITH NO FACTORY FIX. CLASS ACTION SUIT FILED IN CALIFORNIA ONLY. PROBLEM IS MOISTURE ENTERING HOUSING WHERE BULBS ARE MOUNTED. CADILLAC DEALER COULD NOT STATE WHY DIM HEADLIGHTS AND FOG LIGHTS DON'T WORK. MAKES DRIVING HAZARDOUS WHEN BRIGHT HEADLIGHTS CAN'T BE USED. DIM HEADLIGHTS AND FOG LIGHTS DO NOT WORK AT ALL.

I RECENTLY PURCHASED A 2015 CADILLAC SRX LUXURY CROSSOVER SUV (50,000 MILES). I NOTICED WHILE DRIVING AT NIGHT, THAT THE HEADLIGHTS BARELY ILLUMINATE THE ROAD. I CONTACTED MY LOCAL CADILLAC DEALERSHIP AND SPOKE WITH SERVICE DEPARTMENT PERSONNEL THAT INFORMED ME THAT THIS ISSUE WAS SYSTEMIC THROUGHOUT THE 2010-2015 YEAR SRX MODELS. THIS PROBLEM IS SO CONSISTENT THROUGHOUT SUCH SIMILAR MODELS, AND YET I AM SUPPOSE TO SHELL OUT $1300 TO FIX A KNOWN ISSUE? I AM WILLING TO PAY TO REPLACE THE LAMPS BUT GM NEEDS TO DO THEIR PART AND FIX THE FAULTY COMPONENT (THAT IS THEIR RESPONSIBILITY) THAT IS CAUSING DANGEROUS DRIVING CONDITIONS AND CONSTANT ISSUES WITH THE VEHICLE.

PURCHASED FROM A DEALERSHIP IN GA FRONT HEADLIGHTS SEEMED TO BE WORKING AT NIGHT, NOTICED THEY WERE VERY DIM, BUT CONTINUED TO DRIVE AT NIGHT ALTERNATING BRIGHTS. TOOK VEHICLE TO DEALERSHIP RECENTLY AFTER ALMOST BEING HIT AT NIGHT AND ONCE IN THE RAIN, A CAR TURNED IN FRONT OF ME TWICE AT NIGHT LIKE THEY DIDN'T EVEN SEE ME BECAUSE NOW I REALIZE THEY COULDN'T! I WAS TOLD WHOLE SYSTEM WOULD HAVE TO BE REPLACED BEFORE MECHANIC EVEN LOOKED AT VEHICLE. GOOGLED SRX HEADLIGHT ISSUE AND CAME UP WITH LAWSUIT INFO BECAUSE OF THIS SAME SITUATION. I CANNOT DRIVE THIS VEHICLE AT NIGHT IT IS A SAFETY HAZARD AND MUST USE MY BRIGHT LIGHTS, WHICH CAUSES OTHER CARS NOT TO BE ABLE TO SEE. THE DEALER GAVE ME A QUOTE FOR 1400 DOLLARS FOR REPAIR WHICH I REFUSE TO PAY.