2015 Cadillac Srx

PASSENGER SIDE EXTERIOR HEADLAMP WENT OUT SUDDENLY WHILE TRAVELING. IT WAS RAINING AND WHEN MY HUSBAND CHECKED THE LIGHTS NOTICED THAT THERE WAS A LOT OF MOISTURE INSIDE THE HEADLIGHTS. WE ASSUMED THE BULB JUST WENT OUT BUT WE CHANGED THE BULB AND IT STILL DIDN'T WORK. WE HAD TO TRAVEL 5 HOURS HOME HOPING WE COULD GET THERE BEFORE DARK AND NERVOUS THE WHOLE TIME THINKING THE OTHER LIGHT WOULD GO OUT IN THE DARK AND POSSIBLY CAUSE AN ACCIDENT. WE WERE LUCKY WE MADE IT HOME RIGHT AT DARK. WE STILL CANNOT GET THE LIGHT TO WORK AND I AM AFRAID TO DRIVE IT AT NIGHT. IT ONLY HAS 21,000 MILES ON IT. I STARTED DOING RESEARCH AND SEEN SEVERAL ISSUES WITH THE EXTERIOR HEADLAMPS AND I DON'T UNDERSTAND WHY GM OR CADILLAC HAS DONE A RECALL TO HAVE THESE ISSUES FIXED SINCE IT IS A SEVERE SAFETY ISSUE.

I PURCHASED A USED 2015 SRX CADILLAC IN 2017 WITH 26,000 MILES ON IT. PROGRESSIVELY THE HEADLAMPS (LOW BEAM) HAVE GOTTEN DIMMER AND DIMMER TO THE POINT THAT I AM NOW HAVING TO DRIVE MY CAR WITH THE HIGH BEAMS ON BECAUSE I CANNOT SEE THE ROAD IN FRONT OF MY VEHICLE. THE CAR IS 4 YRS OLD NOW AND HAS 70,000 MILES. I TRAVEL FREQUENTLY AT NIGHT AND I DO NOT FEEL SAFE IN THIS CAR NOW. IF A PERSON WERE WALKING ALONG THE ROAD OR A DEER WERE TO RUN IN FRONT OF MY VEHICLE EVEN AT AN ADEQUATE DISTANCE FOR ANY OTHER CAR I HAVE EVER DRIVEN, I WOULD NOT SEE IT IN TIME TO AVOID AN ACCIDENT. I ALSO FEAR RUNNING OFF THE ROAD BECAUSE I CAN BARELY SEE THE LINES. I HAVE CONTACTED MY DEALER, AND AM WAITING FOR A RESPONSE. I HAVE DONE A LOT OF RESEARCH ON THIS ISSUE AND MANY PEOPLE ARE REPORTING THIS SAME ISSUE WITH THE SRX MODELS 2010-2016. THEY REPORT ISSUES ON FORUMS AND SOME HAVE EVEN EXPERIENCED ROLLOVERS AND ENDING UP IN DITCHES DUE TO LIMITED VISIBILITY AT NIGHT. MANY OLDER PEOPLE DRIVE CADILLACS AND THEY HAVE EVEN HAD THEIR DEALERSHIP QUESTION THEIR EYESIGHT. THERE HAS BEEN A CLASS ACTION SUIT ABOUT THIS ISSUE, BUT APPARENTLY IT HAS BEEN DROPPED IN ALL STATES BUT FL AND CA. I WORK FOR A MAJOR TRUCK MANUFACTURER AND I KNOW THAT YOU ARE THE GOVERNMENT AGENCY TO INVOLVE ON SUCH SERIOUS SAFETY ISSUES AS THIS. I HOPE THAT YOU WILL LOOK INTO THIS ISSUE AS MANY FORUMS HAVE REPORTS OF PEOPLE SAYING GM IS UP FOR A SUIT IF THEY END UP HAVING A FATAL CRASH FROM THE DIM LIGHTING. I HAVE ALSO READ THAT GM REFUSES TO ACKNOWLEDGE THE ISSUE. EVEN WHEN THE HEADLAMPS ARE REPLACED BY THE DEALER, THE ISSUE IS REPORTED TO RETURN. I DOUBT THE HEADLAMP QUALITY ISSUE HAS EVER BEEN ADDRESSED WITH ANY KIND OF MODIFICATION TO RESOLVE THE ISSUE BY GM. READ THIS FORUM FOR MORE REPORTS OF THIS ISSUE HTTP://GMAUTHORITY.COM/BLOG/FORUM/CADILLAC-FORUM/. I TRUST YOUR AGENCY WILL SERIOUSLY EXAMINE THIS ISSUE.

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE DRIVING AT NIGHT, THE LOW BEAM HEADLIGHTS DID NOT PROVIDE ADEQUATE LIGHTING AND CREATED A VISIBILITY HAZARD. SILVER STAR CADILLAC (3601 AUTO MALL DR, THOUSAND OAKS, CA) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 44,000. Consumer stated no further assistance will be needed.*JB

THE DRIVE SHAFT NEEDED TO BE REPLACED AT 65,000 MILES. THE HEADLIGHTS LOOK LIKE THEY ARE NOT ON AT NIGHT WHEN YOU ARE DRIVING. THERE HAVE BEEN 2 CLASS ACTION LAWSUITS WON IN CALIFORNIA AND FLORIDA FOR THESE DEFECTIVE HEADLIGHTS. I DON'T KNOW WHY THEY WOULD NOT INCLUDE ALL THE CARS THAT HAD THESE HEADLIGHTS BECAUSE THEY ARE ALL DEFECTIVE. IF I WOULD HAVE KNOWN THIS I WOULD NOT HAVE BOUGHT THE CAR. I HAVE OWNED IT 4 MONTHS AND THE TOUCH SCREEN CRACKED, DRIVER ASSIST SEAT CONTROL STOPPED WORKING, THE DRIVE SHAFT NEEDED TO BE REPLACED AND THE HEADLIGHTS DO NOT LOOK LIKE THEY ARE ON AT NIGHT. I FEEL LIKE I HAVE TO DRIVE WITH MY HIGH BEAMS JUST TO SEE ADEQUATELY AND SAFELY.

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS FAILED TO PRODUCE ADEQUATE LIGHTING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO KEVIN WHITAKER CHEVROLET (2320 LAURENS RD, GREENVILLE, SC 29607, (864) 297-0011) WHERE IT WAS DIAGNOSED THAT THE HEADLAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 9-5454139288. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS PRODUCED LOW ILLUMINATION AND SHE WAS UNABLE TO DRIVE AT NIGHT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BROGAN CADILLAC (112 US-46, TOTOWA, NJ 07512, (973) 200-6342) WHERE IT WAS DIAGNOSED THAT THE HEADLAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 7,000.

HEADLIGHTS ARE EXTREMELY DIM...VERY DANGEROUS WHEN DRIVING ON UNLIGHTED ROADS AT NIGHT. WE HAVE TO TURN ON THE HIGH BEAMS IN ORDER TO SEE THE ROAD. RECENTLY, WE HAD THE HIGH BEAMS ON WHEN DRIVING ON A DARK INTERSTATE, AND ANOTHER DRIVER, THINKING WE WERE BEING CARELESS, TRIED TO RUN US OFF THE ROAD. I HAVE SEEN THE HUNDREDS OF COMPLAINTS FROM OTHER SRX OWNERS ABOUT THIS. GM/CADILLAC NEEDS TO DO WHAT IS RIGHT, AND ISSUE A RECALL, BEFORE SOMEONE IS SEVERELY INJURED, OR KILLED.

HEADLIGHTS UNSAFE. I BOUGHT MY 2015 SRX NEW, AND FROM THE OUTSET THE LOW BEAM HEADLIGHTS WERE VERY DIM. VISIBILITY IS SO POOR THAT I CAN'T SAFELY DRIVE MY SRX AT NIGHT; MY 4-YEAR-OLD $50,000 SRX HAS ONLY 13,000 MILES ON IT. THE DEALER QUOTED ME ~$300 TO REPLACE WITH NON-GM BULBS BUT CAN'T GUARANTY THAT THE PROBLEM WILL BE FIXED AND WON'T GIVE ME ANY SORT OF WARRANTY ON THE REPAIR--EVEN THOUGH MY SRX IS STILL UNDER FACTORY WARRANTY. IN FACT, EVERY ONLINE REVIEW STATES THAT REPLACING THE BULBS WILL NOT CORRECT THIS ISSUE. OBVIOUSLY, THE DEFECT GOES BEYOND THE BULB ITSELF. THIS IS A MAJOR SAFETY ISSUE AND IS A KNOWN ISSUE WITH THE SRX. A SIMPLE GOOGLE SEARCH RETURNS THOUSANDS OF CUSTOMERS COMPLAINING OF THIS SAFETY PROBLEM WHICH GM FAILS OR REFUSES TO REMEDY. NHTSA, PLEASE INTERVENE HERE AND MAKE GM PERMANENTLY FIX THIS DEFECT, WHETHER THAT MEANS REPLACING THE ENTIRE HEADLAMP ASSEMBLY, OR NEW SEALS, OR NEW BULBS WITH SOME SORT OF WARRANTY. MY SAFETY, AND THAT OF MY CHILDREN AND OTHERS ON THE ROAD, IS AT GREAT RISK UNTIL THIS DEFECT IS CORRECTED. [NOTE, I HAD TO SELECT A DATE OF OCCURRENCE, SO I CHOSE TODAY'S DATE; BUT THIS IS AN ONGOING PROBLEM THAT STARTED SHORTLY AFTER I PURCHASED THE VEHICLE IN DEC. 2015 AND HAS GOTTEN PROGRESSIVELY WORSE OVER TIME.]