2015 Cadillac Srx

THE HEADLIGHTS ON MY CAR ARE VERY DIM. IT IS DIFFICULT TO SEE ANYTHING AT NIGHT WITHOUT THE BRIGHTS. THE BRIGHTS DO OPERATE NORMALLY. I HAVE CHANGED THE BULBS TO HALOGEN TYPE AT MY OWN EXPENSE BUT IT DID NOT MAKE A DIFFERENCE. THE LEFT LIGHT SEEMS DIMMER THAN THE RIGHT ONE BUT BOTH ARE VERY DIM. THIS IS A TERRIBLE SAFETY ISSUE. I HAVE CONTACTED GMC DEALER AND THEIR ONLY SOLUTION IS TO CHANGE THE HEADLIGHT ASSEMBLIES AT GREAT COST OVER $2000 WITH THE SAME ASSEMBLIES THAT HAVE FAILED. READING PROBLEM DESCRIPTIONS ONLINE I FIND THAT THE LIGHT ASSEMBLY SEALS ARE BAD AND WATER ENTERS THE "SEALED" ASSEMBLY THEREBY CAUSING CONDENSATION THAT DIMS THE LIGHTS.

2015 SRX HEADLIGHT ISSUE IN JANUARY 2020, WE NOTICED THAT THE LOW BEAMS ON OUR VEHICLE NO LONGER CAST SUFFICIENT LIGHT TO BE ABLE TO ADEQUATELY SEE THE ROAD AT NIGHT. THE BEAMS ARE SO DIM THERE IS NO DISCERNIBLE DIFFERENCE BETWEEN THE LIGHTS BEING ON, OR OFF WHEN ON THE LOW BEAM SETTING. THE HIGH BEAMS APPEARED TO BE UNAFFECTED. I BEGAN RESEARCHING THE ISSUE ON LINE AND LEARNED THAT THE 2010 TO 2016 SRX MODELS ALL HAD THIS DESIGN AND MANUFACTURING DEFECT. ACCORDING TO MULTIPLE REPORTS AND EXPLANATIONS, INCLUDING INFORMATION DERIVED FROM CLASS ACTION LAWSUITS, THE HEADLIGHT ASSEMBLIES, WHICH ARE SUPPOSED TO BE SEALED, WERE DESIGNED AND CONSTRUCTED IN A WAY THAT ALLOWS MOISTURE TO ACCUMULATE INSIDE THE SEALED ASSEMBLY, CAUSING MULTIPLE PROBLEMS THAT RESULT IN LOW BEAM FAILURE. IT APPEARS THAT ADDITIONAL CLASS ACTION SUITS HAVE BEEN FILED. I HAVE NOT FOUND ANY DETAILS ON THOSE ADDITIONAL SUITS. GIVEN THAT THIS IS A KNOWN, RECURRING, SERIOUS SAFETY PROBLEM WITH THIS VEHICLE, NHTSA SHOULD IMMEDIATELY INVESTIGATE THIS ISSUE, PUBLISH ITS FINDINGS AND TAKE WHATEVER ACTION IS APPROPRIATE TO COERCE GM TO FIX THE DESIGN AND MANUFACTURING ISSUES WITH THESE HEADLIGHT ASSEMBLIES, AND REPLACE THEM ON ALL AFFECTED VEHICLES THROUGH A NATIONWIDE RECALL AT NO EXPENSE TO OWNERS OF ITS SRX VEHICLES. SEE ATTACHED, MORE COIMPLETE DESCRIPTION.

THE HEADLIGHTS ON THIS CAR ARE EXTREMELY DIM, WHEN DRIVING AT NIGHT WHERE THERE ARE NO STREET LIGHTS, IT IS AS IF I HAVE NO HEADLIGHTS ON AT ALL. I DRIVE RIVER ROAD HOME NIGHTLY AND I HAVE NEARLY MISSED MY TURN ONTO THE STREET AND INTO A DITCH BECAUSE IT IS SO DARK. I SPOKE WITH THE SERVICE DEPARTMENT ABOUT THIS AND THEY ACKNOWLEDGED THAT THERE IS A PROBLEM WITH THESE HEADLIGHTS.

MY HEADLIGHTS GRADUALLY BECAME MORE DARKENED WHERE I DIDN'T REALIZE THEY WEREN'T WORKING PROPERLY. I EVENTUALLY STARTED RUNNING OFF THE ROAD ON CURVES. MY SON THOUGHT THEY WEREN'T EVEN TURNED ON WHEN HE DROVE IT. I DID RECEIVE A LETTER ABOUT MOISTURE CAUSING SOME PROBLEMS IN ILLUMINATION BUT THEY NEVER EXHIBITED MOISTURE THAT I COULD TELL. I FINALLY TOOK IT IN AND THE DEALER SAID ALL THE REFLECTIVE MATERIAL HAD FALLEN OFF. IT COST $1700 TO REPLACE WITH BASICALLY THE SAME CONFIGURATION OF HEADLIGHTS. I HAVE SENT IN MY LETTER WITH THE BILL BUT HAVEN'T HEARD ANYTHING BACK SINCE SENDING IN LATE OCTOBER.

I JUST PURCHASED THIS CAR ON 1/25/2020. IT WAS DAYLIGHT WHEN I PAID FOR IT AND DROVE IT 2 HOURS TO HOME WITH LOW BEAM LIGHTS THAT MADE DRIVING VERY HAZARDOUS. I WOULD HAVE RETURNED IT IF THEY HAD STILL BEEN OPENED AND I HADN'T PAID CASH. PLEASE RECALL THIS BEFORE SOMEONE DIES ON VIRGINIA COUNTY ROADS AND A WRONGFUL DEATH SUITE IS FILED.

THE HEADLIGHTS ARE VERY DIM MAKING IT VERY DIFFICULT TO DRIVE AT NIGHT. THIS IS VERY DANGEROUS IN AREAS THAT ARE NOT LIT UP. I CAN'T TELL WHERE THE EDGE OF THE ROAD IS AND CANNOT SEE THE CENTER STRIPES ON THE ROAD. I DON'T ATTEMPT TO DRIVE AT NIGHT IN THE RAIN. THIS IS AN ACCIDENT WAITING TO HAPPEN. I WOULD LIKE TO ENJOY MY VEHICLE NO MATTER THE TIME OF DAY OR NIGHT, RAIN OR SHINE. PLEASE CORRECT THIS PROBLEM FOR ALL VEHICLES WITH THIS ISSUE.

WHILE OPERATING THE 2015 SRX4 LAST NIGHT ON AN INTERSTATE THEN TWO LANE STATE ROAD IN A LIGHT RAIN, THE LOW BEAM HEADLIGHTS BARELY ILLUMINATED THE ROADWAY. THE BRIGHTS WERE FINE BUT WHEN MEETING ONCOMING TRAFFIC AND SWITCHING TO LOW BEAM, IT WAS IF THE LIGHTS WERE NOT WORKING AT ALL. THERE WERE SEVERAL TIMES THAT I COULD NOT EVEN SEE THE PAINTED LINES ON THE SIDE OF THE ROAD. IT WAS EXTREMELY DANGEROUS AND UNSETTLING. TODAY I FIND ONLINE THAT THERE ARE NUMEROUS COMPLAINTS ABOUT THE LOW BEAMS BEING UNACCEPTABLE AND DANGEROUS. I CONCUR. THE POOR QUALITY OF LIGHTING WILL END UP CAUSING AN ACCIDENT OR GETTING SOMEONE KILLED. THIS APPEARS TO BE A KNOWN PROBLEM TO CADILLAC AND GM.

WHILE DRIVING, HEADLIGHTS ARE SO DIM AT NIGHT THAT IT IS DIFFICULT TO SEE A SHORT DISTANCE AHEAD ON CITY TREETS OR HIGHWAYS. APPARENTLY MOISTURE GETS INTO THE LIGHT FIXTURE. CADILLAC HAD A RECALL FOR IT FOR 90 DAYS. THE PROBLEM DIDN'T OCCUR UNTIL MONTHS AFTER IT CLOSED. RECALL CLAIM 1022551. IT SHOULD HAVE BEEN A REQUIRED RECALL OR AT LEAST OPEN IF THE ISSUE OCCURRED.