2015 Cadillac Srx

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT VEHICLE HEADLIGHTS LOW BEAM WAS INADEQUATE FOR SAFE VEHICLE OPERATION. THE CONTACT WAS UNABLE TO SEE THE HEADLIGHT LOW BEAM AS PROJECTED. THE VEHICLE WAS TAKEN TO PIONEER CHEVROLET 1315 PIKE STREET, MARIETTA, OHIO 45750 PHONE (740)-236-4928, FOR INSPECTION. THE CONTACT WAS INFORMED THAT THE HEADLAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED NOR INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 31,000.

WE DRIVE A 2015 CADILLAC SRX. I WORK IN REAL ESTATE AND WENT OUT TO ONE OF MY HOMES TO REMOVE THE SIGNAGE AFTER THE HOME HAD SOLD AND WHEN I WENT TO LET UP THE HATCH TO PLACE THE SIGN IN THE BACK OF THE VEHICLE THE HATCH WOULD NOT OPEN. AFTER SEVERAL FAILED ATTEMPTS OF TRYING TO OPEN THE HATCH FROM THE PUSH BUTTON AT THE REAR OF THE VEHICLE I THOUGHT I WOULD TRY THE BUTTON ON THE INSIDE OF THE DRIVERS DOOR, STILL NOTHING IT WILL NOT OPEN. DID SOME RESEARCH, SPOKE WITH SOME OTHER GMC/CADILLAC OWNERS AND MECHANICS WE WAS TOLD THAT THIS IS A COMMON ISSUE WITH THEIR VEHICLES AND THAT THERE WAS NO RECALL FOR THIS ISSUE EITHER. AND DURING OUR RESEARCH WE WAS TOLD THAT WATER LEAKS INTO THE AREA WHERE OF WHICH THE LIFT GATE MODULE KIT IS STORED ON THE LEFT REAR OF THE VEHICLE THIS OF COURSE IF WHAT MADE THE COMPUTER BOARD TO BURN OUT. LOOKED UP TO SEE IF THERE IS A RECALL ON THIS AND LIKE SEVERAL OTHER ISSUES WE HAVE EXPERIENCED THERE HAS NOT BEEN A RECALL TO FIX THIS PROBLEM EITHER.

SEALED HEADLIGHT ASSEMBLY FAILS CAUSING IRREVERSIBLE CONDENSATION BUILDUP THAT DIFFUSES LOW-BEAM HEADLIGHTS TO THE POINT OF BEING UNUSABLE. HEADLIGHTS ARE SO DIM THAT TURN SIGNALS ILLUMINATE THE ROADWAY MUCH MORE BRIGHTLY THAN THE HEADLIGHTS. HAPPENS IN ALL OPERATING CONDITIONS, STATIONARY, IN MOTION, AND ON ALL TYPES OF ROADWAY. I HAVE A VIDEO SHOWING JUST HOW DIFFUSE AND DIM THE HEADLIGHTS ARE.

HEAD LIGHTS WHEN ON SEEM TO GO DIM. IT IS A KNOWN PROBLEM, THOUSANDS OF VEHICLES ARE AFFECTED. MOVING OR STANDING STILL, THE LOW BEAMS DO NOT ADEGUATELY ILLUMINATE THE ROAD IN FRONT OF YOU. HIGH BEAMS ARE FINE, IN MY CASE IT IS THE RIGHT HEADLIGHT. SOME PEOPLE HAVE THE LEFT ONE OR BOTH ARE DIM. CADILLAC WANTS TO CHARGE $1,500 TO FIX SOMETHING THAT IS POORLY ENGINEERED.

TEH TOUCH SCREEN IS NOT WORKING PROPERLY. FREEZES UP AND IT ALSO AFFECTS THE TEMPERATURE CONTROL. I BOUGHT THIS VEHICLE NEW AND AT 30,329 THE DEALERSHIP REPLACED THE RADIO CONTROL ASSEMBLY AND IT WORKED FINE UNTIL LAST WEEK. NOW AT JUST UNDER 55,000 MILES THE SAME THING IS HAPPENING. I SEE WHERE OTHERS HAVE HAD THIS SAME ISSUE AND BELIEVE THIS SHOULD HAVE A RECALL OR AT LEAST BE REPLACED FREE OF CHARGE.

CUE INFOTAINMENT TOUCH SCREEN IS MALFUNTIONING CAUSING DISTRACTION FROM DRIVING SINCE ATTENTION TO ROAD IS INTERRUPTED TO MAKE ADJUSTMENTS VARIOUS SIGHT REQUIRED SYSTEMS IN VEHICLE. KNOWN PROBLEM FOR SEVERAL MODEL YEARS, YET NOT RECALLED FOR CORRECTION. REPAIR ESTIMATE IS $1,500.00. CAUSED HITTING OF CURB AND DESTROYING 2 TIRES (COST $600.00) WHEN SCREEN FIRST BECAME INOPERATIVE, WHILE VEHICLE WAS IN MOTION ON A CITY STREET.

AT 32,650 MILES, WHILE PARKED IN MY DRIVEWAY, THE CAR BEGAN TO FLASH THE HEADLIGHTS AND HONK THE HORN FOUR TIMES IN SUCCESSION, THEN IT WOULD STOP. I SAW THIS HAPPEN FOUR DIFFERENT TIMES IN TWO DAYS WHILE IT WAS PARKED. AT THIS TIME, THERE WAS ALSO A CONSTANT TICKING SOUND IN THE REAR OF THE CAR AND THE LIFT GATE WOULD NOT OPEN. I TOOK IT TO MY LOCAL CADILLAC SERVICE TODAY, NOVEMBER 19, 2018. THE PROBLEM WAS DIAGNOSED AND I WAS TOLD THE SUNROOF REAR DRAINAGE TUBES HAD LEAKED WATER ONTO THE LIFT GATE MOTOR CAUSING IT TO QUIT WORKING. THIS REPAIR WOULD COST ME A MINIMUM OF $1800 BECAUSE THE WARRANTY EXPIRED ON NOVEMBER 4, 2018, (DUE TO THE DELIVERY DATE BEING BEYOND THREE YEARS). SINCE PURCHASING THIS CERTIFIED PRE-OWNED 2015 CADILLAC SRX LESS THAN ONE YEAR AGO, I'VE DEALT WITH HEADLIGHTS SO DIM I COULD NOT SEE TO DRIVE AT NIGHT. AFTER FOUR VISITS TO CADILLAC SERVICE THEY FINALLY FIGURED OUT A FIX. THERE WERE TRANSMISSION ISSUES: THE CAR WOULD HESITATE WHEN GIVING IT THE GAS FROM A STOPPED OR SLOWED POSITION TO THE POINT IT JERKED ME AND MY PASSENGERS BACK IN OUR SEATS. ONCE AGAIN, IT TOOK FOUR TRIES TO GET IT FIXED. AND, THE BATTERY COMPLETELY DIED AT 30,000 MILES.