The contact owns a 2014 Cadillac SRX. The contact stated that while driving the headlights were dim. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the headlight assemblies needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but, no …
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The contact owns a 2014 Cadillac SRX. The contact stated that while driving the headlights were dim. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the headlight assemblies needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but, no further assistance was provided. The approximate failure mileage was 85,560.
NHTSA ODI #11450449
Mileage unknown · Feb 2, 2022
Exterior Lighting
The low beam headlights provide very little illumination. Driving this vehicle at night is a safety hazard due to low light illumination. As a result, I use the high beams for better illumination coverage at night or under low light conditions. This problem is progressive and has degenerated over time. The vehicle was take…
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The low beam headlights provide very little illumination. Driving this vehicle at night is a safety hazard due to low light illumination. As a result, I use the high beams for better illumination coverage at night or under low light conditions. This problem is progressive and has degenerated over time. The vehicle was taken to a dealership and local repair shop. Replacing the headlight assembly was the final solution from both mechanics ($2000 repair) which is temporary as the problem will reoccur. The low beam reflective lamp housing is scorched or deteriorated due to high halogen bulb heat. I was not involved in any accidents concerning this issue. Driving this vehicle with the low beams on is like having no lights on at all.
NHTSA ODI #11449970
Mileage unknown · Jan 25, 2022
Exterior Lighting
The seals on the headlights let moisture in, causing the lights to be dim.
NHTSA ODI #11448751
Mileage unknown · Jan 24, 2022
Exterior Lighting
Headlights are so dim that you cannot see to drive at night or after dusk. I have to use the high beams in order to drive at night, so I drive with the high beams, then other drivers are flashing their lights at me to dim my lights, I can’t believe there is no recall on this problem because if there is a safety problem, it would…
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Headlights are so dim that you cannot see to drive at night or after dusk. I have to use the high beams in order to drive at night, so I drive with the high beams, then other drivers are flashing their lights at me to dim my lights, I can’t believe there is no recall on this problem because if there is a safety problem, it would be driving at night and not being able to see where you are going. I also noticed that of all the complaints about this year, make and model, 90% of all complaints were this same problem. Come on nhsta recall this problem!
NHTSA ODI #11448656
Mileage unknown · Jan 19, 2022
Exterior Lighting
The contact owns a 2014 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the headlights dimmed, causing the contact to not see the road ahead. The contact was pulled over by the police on three separate occasions because the headlights failed to illuminate as needed. The dealer was made aware of the f…
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The contact owns a 2014 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the headlights dimmed, causing the contact to not see the road ahead. The contact was pulled over by the police on three separate occasions because the headlights failed to illuminate as needed. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was unavailable.
NHTSA ODI #11448041
Mileage unknown · Jan 19, 2022
Electrical SystemExterior Lighting
Class action lawsuit was file for headlights that go dim after life of the vehicle. I never received letter in regards to lawsuit and dealer will not help to replace headlights. This should be a recall headlights are very important dealer and manufacture are aware of this headlight issue because of the class action lawsuit they …
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Class action lawsuit was file for headlights that go dim after life of the vehicle. I never received letter in regards to lawsuit and dealer will not help to replace headlights. This should be a recall headlights are very important dealer and manufacture are aware of this headlight issue because of the class action lawsuit they settled. PLEASE MAKE THIS A RECALL HEADLIGHTS GO DIM NO VISIABILITY AT NIGHT!!!! Manufacture recommends to replace out of pocket expense to consumer knowing it is a manufacture defect on their part. No accident but many close calls.
NHTSA ODI #11448034
Mileage unknown · Jan 17, 2022
Exterior Lighting
The original factory headlights (low beams specifically) are not bright enough to safely drive at night. We have attempted to just replace the bulbs to stronger LEDs but it resulted in such a minimal change - indicating a larger issue. There are several online accounts of the same issue with no sort of recall.
NHTSA ODI #11447791
Mileage unknown · Jan 3, 2022
Exterior Lighting
My 2014 (bought 2017) Cadillac SRX headlights are inadequate for night vision. I don't want to drive at night. The lights are too dim to be safe. When I went on online, I found about 30 people with the same problem on CarComplaint.com and GM is not helping us.
NHTSA ODI #11445930
Mileage unknown · Dec 28, 2021
Exterior Lighting
I have has headlight problems since 2014. Replaced bulbs, no difference. I have to drive with high beam on at night. Dealer can only replace with same problem type lights. GMC knows of the problem. There is no permanent repair for the issue.
NHTSA ODI #11445204
Mileage unknown · Dec 27, 2021
Exterior Lighting
The low beam headlights have become so dim that they are virtually useless for night driving. The only way I can drive after dark is with the brights which creates a safety blinding hazard for oncoming vehicles. In going on line I have found this has been an ongoing problem for several years but GM or Cadillac Motors has never a…
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The low beam headlights have become so dim that they are virtually useless for night driving. The only way I can drive after dark is with the brights which creates a safety blinding hazard for oncoming vehicles. In going on line I have found this has been an ongoing problem for several years but GM or Cadillac Motors has never announced a recall. The problem is not the bulb or even the globe.
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE20019 · Rear Toe Link Adjuster Separation
Opened Nov 6, 2020 · Closed Dec 23, 2021
Status: closed (inferred from source dates) · Suspension; Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Additional source detail variants (2)
Suspension
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
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