Exterior Lighting. Review the 217 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 52 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Power Train. Review the 31 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

15 crash reports5 fire reports10 injury reports

What owners actually said

393 reports

28,900 miles · Sep 11, 2014

Engine

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1ST EVENT ON 9/6/14: ENTERING FREEWAY AT 45 MPH, INCREASED ACCELERATION TO MERGE AND THE ENGINE SUDDENLY LAGGED WITH ZERO POWER FOR 2-3 SECONDS WHEN THE CAR TRIED TO SHIFT INTO THE NEXT GEAR. 2ND EVENT 9-11-14: ACCELERATED FROM A STOP. OPERATED PROPERLY THROUGH 1ST AND 2ND GEAR. WHEN THE TRANSMISSION SHIFTED INTO 3RD GEAR, THE ENGINE LAGGED/LOST POWER. ACCELERATOR CONTINUED TO BE DEPRESSED AND 2-3 SECONDS LATER, FULL POWER CAME BACK. ADDITIONAL EVENT AUG-2014: A PASSING MANEUVER REQUIRED HARD ACCELERATION WHICH RESULTED IN A LAG WHEN THE TRANSMISSION TRIED TO SHIFT INTO A PASSING GEAR. AGAIN WE HAD ZERO POWER WITH THE ENGINE DROPPING TO IDLE FOR AT LEAST 3 SECONDS AND THEN SUDDENLY COMING BACK UP TO SPEED. NOTE: WE'VE HAD THE CAR REPROGRAMMED PER NHTSA RECALL 14132 IN JUNE 2014. THIS IS THE SAME SYMPTOMS BUT OCCURRING AT MUCH HIGHER SPEEDS AND GEAR SELECTION. CAR IS UNSAFE AS THE POWER LOSS COULD'VE RESULTED IN A REAR END COLLISION. *TR

NHTSA ODI #10632584

Mileage unknown · Aug 11, 2014

Air BagsPower TrainCrash

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2013 CADIILAC SRX. CONSUMER WRITES IN REGARDS TO VEHICLE TRANSMISSION MALFUNCTION. *SMD ON JUNE 14, 2014, THE CONSUMER WAS INVOLVED IN AN ACCIDENT, IN FRONT OF HIS RESIDENCE. THE LAST TIME, THE CONSUMER WAS AT THE DEALER, HE COMPLAINED ABOUT THE TRANSMISSION ACTING STRANGE. IN PARTICULAR WITHOUT WARNING, IT WOULD RACE, THE RPM WOULD SURGE AND IT WAS NECESSARY TO BRAKE DURING THOSE TIMES. WHEN HE ENTERED THE DRIVEWAY, THE AUTOMATIC TRANSMISSION WAS IN GEAR. HE BROUGHT THE VEHICLE TO A FULL AND COMPLETE STOP, WITH HIS RIGHT FOOT MAINTAINING CONSTANT PRESSURE ON THE BRAKE PEDAL, HE MOVED THE GEAR INDICATOR FROM DRIVE TO PARK. IMMEDIATELY UPON DOING SO, THE TRANSMISSION STARTED RACING. AS THE VEHICLE WAS IN PARK, HE TOOK HIS RIGHT FOOT OF THE BRAKE PEDAL. HIS HANDS WERE NOT ON THE STEERING WHEEL AND HIS FOOT WAS NOT ON THE BRAKE OR ACCELERATOR PEDAL. WITH THE ENGINE RACING, HE REACHED FOR THE KEY TO TURN OFF THE ENGINE, BUT THE VEHICLE SUDDENLY LURCHED FORWARD, OUT OF PARK AND SHOT FORWARD. THE VEHICLE MOVED APPROXIMATELY 15 FEET, KNOCKING OVER A LARGE PLANTER, A FOUR INCH STATUE AND FINALLY COMING TO REST AGAINST A BRICK FACADE OF HIS HOME. DURING THE ORDEAL, THE AIR BAG DID NOT DEPLOY. FOUR DAYS LATER, THE CONSUMER RECEIVED A RECALL NOTICE IN THE MAIL, REGARDING THE TRANSMISSION PROBLEM. *JB

NHTSA ODI #10619580

Mileage unknown · Jul 30, 2014

Power TrainCrashInjury

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2013 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO ACCELERATION PROBLEMS. *SMD THE CONSUMER STATED HE WAS INVOLVED IN HEAD-ON COLLISION, TWO DAYS PRIOR TO RECEIVING THE RECALL NOTICE, REGARDING A 3-4 SECOND LAG IN ACCELERATION. THE CONSUMER WAS INJURED AND THE VEHICLE HAD SIGNIFICANT FRONTAL DAMAGE. THE CONSUMER STATED WHEN HE ATTEMPTED TO MAKE A LEFT TURN, THE VEHICLE HESITATED AND BY THAT TIME, ANOTHER VEHICLE WAS COMING TOWARD HIM. THE CONSUMER REFERENCED RECALL # 14V212000. *JB

NHTSA ODI #10616499

7,800 miles · Jun 23, 2014

Air BagsService BrakesCrashInjury

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED AND CRASHED INTO THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY AND THE CONTACT SUSTAINED BACK INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGN…

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NHTSA ODI #10605290

5,000 miles · May 20, 2014

Seats

POWER DRIVER SIDE SEAT WILL STICK AND WILL NOT LOWER. MEMORY SYSTEM FOR POWER SEATS FAULTY. *TR

NHTSA ODI #10592732

682 miles · May 15, 2014

Structure

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THIS VEHICLE IS EQUIPPED WITH BLIND SPOT SENSORS AND THE ONES LOCATED ON THE PASSENGER SIDE OF THE VEHICLE HAVE NEVER WORKED PROPERLY FROM THE TIME OF PURCHASE OF THE VEHICLE. WE HAVE BEEN WORKING WITH THE DEALERSHIP FOR RESOLUTION FOR THE PAST YEAR AND A HALF WITH NO SUCCESS. THE SENSOR ONLY WORKS 40 PERCENT OF THE TIME AND THE REMAINDER IS JUST FALSE READINGS OR NO READINGS AT ALL CREATING THE POTENTIAL FOR AN ACCIDENT THAT COULD BE LIFE THREATENING. I FILED A COMPLAINT WITH GM AND THEY HAVE COME BACK AND SAID THIS IS NORMAL AND THEY WILL NOT ADDRESS THE ISSUE, I FIND IT HARD TO BELIEVE THAT THEY CONSIDER A SAFETY FEATURE DESIGNED TO PREVENT ACCIDENTS ON THE HIGHWAY THAT ONLY WORKS 40 PERCENT OF THE TIME AS BEING NORMAL. IF THIS ISSUE IS NOT ADDRESSED AT SOME POINT IN TIME THERE WILL BE A FATAL ACCIDENT. IT IS NOT A MATTER OF IF, BUT ONE OF WHEN. *TR

NHTSA ODI #10588552

19,500 miles · May 13, 2014

Fuel/propulsion SystemVehicle Speed Control

APPROX 5 SECOND LAG IN ACCELERATION WHEN DEPARTING PARKING SPACE. TWO OCCASIONS. *TR

NHTSA ODI #10588068

500 miles · May 5, 2014

Electrical SystemFuel/propulsion System

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TWO PROBLEMS, 1) THE FUEL GAUGE DOES NOT ACCURATELY REFLECT THE AMOUNT OF FUEL LEFT IN THE TANK AND 2) THE RANGE REPORTED ON THE INSTRUMENT PANEL DOES NOT REFLECT THE AMOUNT OF FUEL REMAINING. 1) VISUALLY THE GAUGE NEEDLE DOES NOT GRAPHICALLY ALIGN WITH THE TIC MARKS SHOWING FULL, 3/4, 1/2, 1/4 AND LOW LEVEL. THIS MAKES IT VERY HARD TO FIGURE OUT JUST HOW MUCH FUEL IS LEFT IN THE TANK. 2) THE "RANGE REMAINING" INDICATOR TRACKS FASTER FUEL USE AS THE FUEL LEVEL DECREASES. THE LAST QUARTER TANK (AS SHOWN ON THE VISUAL GAUGE) IS USED UP IN LESS THAN 50 MILES, WHICH DOESN'T MAKE SENSE IF THE FULL TANK READS A FULL RANGE OF 345 MILES. THE RANGE INDICATOR DOES NOT SEEM TO CORRESPOND TO THE LEVEL OF FUEL IN THE TANK. WITH A LOW AMOUNT OF FUEL, LESS THAN A 1/4 TANK, THE "RANGE REMAINING" INDICATOR DROPS OFF VERY RAPIDLY, WITHIN LESS THAN TEN MILES OF DISTANCE TRAVELED AT CONSTANT SPEED, FROM A RANGE OF ABOUT 50 MILES TO 0 MILES LEFT. DRIVING ON DESERT ROADS WITHOUT MANY GAS STATIONS AROUND, MAKES FOR A REAL GUESSING GAME. *TR

NHTSA ODI #10586642

200 miles · May 2, 2014

Power TrainStructureCrash

TIME LAG WHEN CAR IS AT A HILL STOP OR FWD GEAR HESITATION FROM COMING OFF HILL OR RXR CROSSINGS, WOULD ROLL BACKWARD FROM COMING OUT OF BRAKE TO GAS PEDAL LIKE NO PWR RESPONSE FROM ENG. *TR

NHTSA ODI #10586213

19,000 miles · Apr 24, 2014

EngineVehicle Speed Control

STOPPED AT A LIGHT. LIGHT CHANGED TO GREEN AND PRESSED PEDDLE TO ACCELERATE. VEHICLE STARTED NORMALLY INTO INTERSECTION AND THEN WOULD NOT CONTINUE FOR 5 TO 7 SECONDS. THE ENGINE WAS AT IDLE, NOT STALLED, AND WOULD NOT RESPOND TO THE PEDDLE NO MATTER WHAT INPUT WAS RENDERED. BEEN TO DEALER SEVERAL TIMES AND EVEN HAD A RECORDER I…

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NHTSA ODI #10584633

Official recalls

21V473000 · Suspension:rear

Jun 24, 2021

General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.

Consequence & remedy

Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.

Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.

14V571000 · Suspension:rear

Sep 19, 2014

General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.

Consequence & remedy

Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.

Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.

14V212000 · Power Train:automatic Transmission:control Module (tcm/pcm/tecm)

Apr 25, 2014

General Motors LLC (GM) is recalling certain model year 2013 Cadillac SRX vehicles manufactured May 29, 2012, through June 26, 2013, and equipped with 3.6L engines. In the affected vehicles, in certain driving situations, there may be a three to four second lag in acceleration due to the transmission control module (TCM) programming.

Consequence & remedy

Consequence: A three to four second lag in acceleration may increase the risk of crash.

Remedy: GM will notify owners, and dealers will reprogram the transmission control module, free of charge. The recall began on June 3, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. General Motors' number for this recall is 14132.

13V202000 · Wheels:lugs/nuts/bolts/studs

May 16, 2013

General Motors (GM) is recalling certain model year 2013 Cadillac SRX vehicles, manufactured January 31, 2012, through March 18, 2013, and equipped with 18 inch wheels. On the affected vehicles, the wheel lug nuts may loosen.

Consequence & remedy

Consequence: If the lug nuts loosen, they may fall off or cause the wheel studs to fracture. Either condition would allow the wheel to separate from the vehicle, increasing the risk of a crash.

Remedy: GM will notify owners, and dealers will remove and reinstall the wheel nuts by performing a tire rotation, free of charge. The recall began on June 3, 2013. Owners may contact GM at 1-800-521-7300. GM's recall campaign number is 13116.

13V097000 · Electrical System:software; Power Train:automatic Transmission; Power Train:automatic Transmission:control Module (tcm/pcm/tecm)

Mar 15, 2013

General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.

Consequence & remedy

Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.

Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.

Additional source detail variants (3)

Electrical System:software

Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.

Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.

Power Train:automatic Transmission:control Module (tcm/pcm/tecm)

Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.

Power Train:automatic Transmission

Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

PE20019 · Rear Toe Link Adjuster Separation

Opened Nov 6, 2020 · Closed Dec 23, 2021

Status: closed (inferred from source dates) · Suspension; Suspension:rear

On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.

Additional source detail variants (2)

Suspension

Suspension:rear