NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
393 reports71,400 miles · Jun 19, 2017
Power Train
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING, THE CONTACT HEARD AN ABNORMAL CLUNKING NOISE AND THE VEHICLE WOULD NOT SHIFT GEARS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND THE DEALER WERE NOT NOTIFIED O…
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TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING, THE CONTACT HEARD AN ABNORMAL CLUNKING NOISE AND THE VEHICLE WOULD NOT SHIFT GEARS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND THE DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 71,400.
NHTSA ODI #10995866
29,500 miles · Jun 6, 2017
Structure
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE THE VEHICLE WAS PARKED AND THE REAR HATCH WAS OPEN, THE REAR HATCH CLOSED UNEXPECTEDLY ON THE CONTACT. THE CONTACT WAS NOT INJURED AND WAS ABLE TO MOVE OUT OF THE WAY BEFORE THE HATCH CLOSED COMPLETELY. THE CONTACT STATED THAT A DIAGNOSTIC TEST AND REPAIR APPOINTMENT WERE SCHEDULED…
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TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE THE VEHICLE WAS PARKED AND THE REAR HATCH WAS OPEN, THE REAR HATCH CLOSED UNEXPECTEDLY ON THE CONTACT. THE CONTACT WAS NOT INJURED AND WAS ABLE TO MOVE OUT OF THE WAY BEFORE THE HATCH CLOSED COMPLETELY. THE CONTACT STATED THAT A DIAGNOSTIC TEST AND REPAIR APPOINTMENT WERE SCHEDULED WITH RILEY CHEVROLET BUICK GMC CADILLAC (LOCATED AT 2033 CHRISTY DR, JEFFERSON, MO 65101 (573) 298-6142) FOR JUNE 7, 2017. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 29,500. UPDATED 07/19/17*LJ *JS
NHTSA ODI #10993537
29,554 miles · Jun 1, 2017
Power Train
DISPLAY STATES: SERVICE ALL WHEEL DRIVE SYSTEM, REAR AXLE, AND A WARNING BELL SOUNDS CONTINUOUSLY. HAPPENED ONCE BEFORE, BOTH INCIDENTS ON A LONG TRIP. ON STAR SAID, ON FIRST OCCASION, TO TURN OFF VEHICLE AND COMPUTER MAY RESET ITSELF. IT DID. ON SECOND OCCASION, WOULD NOT RESET AND NOW HAVE HUMMING FROM FRONT END
NHTSA ODI #10992659
84,400 miles · May 10, 2017
Electrical System
CUE PROBLEMS. THE TOUCHSCREEN GOES BLACK OR FREEZES WHILE THE VEHICLE IS MOVING. ALSO THE MIDDLE BOTTOM SECTION DOES NOT RESPOND AFFECTING HEATING/AC FUNCTIONS.
NHTSA ODI #10984782
84,400 miles · May 10, 2017
Vehicle Speed Control
ACCELERATION TAKES A FEW SECONDS TO CATCH UP. THIS PROBLEM WAS SUPPOSSED TO HAVE BEEN RESOLVED. HOWEVER, I CONTINUE TO HAVE PROBLEMS WITH ACCELERATION LAGGING.
NHTSA ODI #10984776
52,000 miles · Apr 27, 2017
Electrical System
CUE SYSTEM FROZE. UNABLE TO CONTROL RADIO, NAVIGATION SYSTEM, HEATER, A/C, HANDS FREE PHONE, ETC. WENT ON A CADILLAC FORUM AND WAS ABLE TO RESET IT ONE TIME AND THEN QUIT WORKING AGAIN AFTER A FEW. I WAS UNABLE TO RESET IT A SECOND TIME. UNFORTUNATELY, THIS ALL HAPPENED AT 52,000 MILES 2,000 MILES AFTER THE WARRANTY EXPIRED…
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CUE SYSTEM FROZE. UNABLE TO CONTROL RADIO, NAVIGATION SYSTEM, HEATER, A/C, HANDS FREE PHONE, ETC. WENT ON A CADILLAC FORUM AND WAS ABLE TO RESET IT ONE TIME AND THEN QUIT WORKING AGAIN AFTER A FEW. I WAS UNABLE TO RESET IT A SECOND TIME. UNFORTUNATELY, THIS ALL HAPPENED AT 52,000 MILES 2,000 MILES AFTER THE WARRANTY EXPIRED. I AM NOT WILLING TO PAY CLOSE TO $2,000 TO HAVE IT REPAIRED, AFTER DOING RESEARCH, THIS ELECTRICAL ISSUE SEEMS TO BE A FREQUENT PROBLEM AND SHOULD RESULT IN A RECALL.
NHTSA ODI #10981170
51,000 miles · Mar 20, 2017
Visibility
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT HEARD A LOUD NOISE AND OBSERVED THAT THE SUN ROOF SHATTERED. THE CONTACT DROVE THE VEHICLE TO THE DEALER. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.
NHTSA ODI #10967285
37,000 miles · Dec 6, 2016
Electronic Stability Control (esc)Visibility/wiper
CUE SYSTEM FROZE UP, NO RESPONSE FROM TOUCH SCREEN, VSS SYSTEM WARNING LIGHT ON, SEAT HEATERS DO NOT WORK. THUS NO ABILITY TO CONTROL HEATER OR DEFROST SYSTEM AND OWNERS MANUAL INDICATED THAT IF THE VSS LIGHT IS LIT THE VSS SYSTEM IS NOT OPERATIONAL. IT IS NOT POSSIBLE TO OPERATE A VEHICLE IN MICHIGAN IN THE WINTER WITH OUT CO…
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CUE SYSTEM FROZE UP, NO RESPONSE FROM TOUCH SCREEN, VSS SYSTEM WARNING LIGHT ON, SEAT HEATERS DO NOT WORK. THUS NO ABILITY TO CONTROL HEATER OR DEFROST SYSTEM AND OWNERS MANUAL INDICATED THAT IF THE VSS LIGHT IS LIT THE VSS SYSTEM IS NOT OPERATIONAL. IT IS NOT POSSIBLE TO OPERATE A VEHICLE IN MICHIGAN IN THE WINTER WITH OUT CONTROL OF THE DEFROSTER AND SINCE THE VSS SYSTEM IS TIED IN TO THE BRAKES I AM NOT CONFIDENT THE ANTILOCK BRAKE SYSTEM WILL FUNCTION. VEHICLE PURCHASED 6-29-13 AND HAS APPROX 37,000 MILES. DEALER OFFERED TO REPAIR FOR $1750.00 BUT NEGOTIATED TO $750.00 I FEEL THIS IS A SAFETY DEFECT ON A LOW MILEAGE VEHICLE AND THE MANUFACTURE SHOULD COVER THE COST OF REPAIRS. THERE HAVE BEEN AT LEAST 5 "SERVICE UPDATE BULLETINS " WITH SOFTERWARE UPDATED FOR THE CUE SYSTEM ON THIS VEHICLE WHEN I HAVE HAD IT IN FOR SERVICE. SO CLEARLY THERE ARE ELECTRONIC PROBLEMS WITH THIS SYSTEM AND MY LATEST PROBLEM IMPACTS MY SAFETY WHILE OPERATING THIS VEHICLE IN THE WINTERTIME. I AM REQUESTING THAT NHTSA INVESTIGATE THES SOFTERWARECAND OPERATIONAL ISSUES TO PRESERVE DRIVER SAFETY WHILE USING THIS VEHICLE. IT WAS PARKED IN THE GARAGE IN LATE AUGUST 2016 AND WHEN STARTED UP IN EARLY NOVEMBER THE CUE CONTROL SYSTEM SCREEN WAS UNRESPONSIVE.
NHTSA ODI #10930175
72,341 miles · Nov 14, 2016
Vehicle Speed Control
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE SURGED FORWARD AND STALLED. THE SPEEDOMETER REFLECTED 140 MPH, WHEN THE VEHICLE WAS ONLY TRAVELING 65 MPH. ALL THE WARNING INDICATORS FLASHED ON THE INSTRUMENT PANEL. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOW…
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TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE SURGED FORWARD AND STALLED. THE SPEEDOMETER REFLECTED 140 MPH, WHEN THE VEHICLE WAS ONLY TRAVELING 65 MPH. ALL THE WARNING INDICATORS FLASHED ON THE INSTRUMENT PANEL. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS KEPT AT THE DEALER FOR TWO MONTHS BEFORE BEING TAKEN TO THE CONTACT'S RESIDENCE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,341. ..UPDATED 09/25/17 *BF MECHANICAL ISSUE WITH THE VEHICLE: TRANSMISSION LAGGING, AND REVVING INADVERTENTLY. SPEEDOMETER CONTINUES TO SHOW INCORRECT TRAVELING SPEEDS SINCE THE VEHICLE WAS PURCHASED. INADVERTENT ACCELERATION OF THE ENGINE, THE SPEEDOMETER READS THAT IT IS TRAVELING AT 160 MILES AN HOUR WHEN TRAVELING AT APPROXIMATELY 70 MILES AND HOUR ON THE HIGHWAY. SPEEDOMETER GAGE DOES NOT RESET AND VEHICLE ACCELERATES CAUSING THE TRANSMISSION TO LAG IN ITS ACCELERATION RESPONSE TIME. BACK UP GALLERY CAMERA ERROR WARNING CODES. GAS GAGE SHOWS EMPTY ALMOST EMPTY BY THE GAS TANK IS FULL. RMP SHOW 0 RPM WHILE THE VEHICLE IS IN MOTION. UPDATED 9/5/18*JB
NHTSA ODI #10925957
52,000 miles · Nov 10, 2016
Electrical System
AFTER 52000 MILES THE CUE TOUCH SCREEN DOES NOT WORK
NHTSA ODI #10925422
Official recalls
5Jun 24, 2021
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
Sep 19, 2014
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
Apr 25, 2014
General Motors LLC (GM) is recalling certain model year 2013 Cadillac SRX vehicles manufactured May 29, 2012, through June 26, 2013, and equipped with 3.6L engines. In the affected vehicles, in certain driving situations, there may be a three to four second lag in acceleration due to the transmission control module (TCM) programming.
Consequence & remedy
Consequence: A three to four second lag in acceleration may increase the risk of crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module, free of charge. The recall began on June 3, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. General Motors' number for this recall is 14132.
May 16, 2013
General Motors (GM) is recalling certain model year 2013 Cadillac SRX vehicles, manufactured January 31, 2012, through March 18, 2013, and equipped with 18 inch wheels. On the affected vehicles, the wheel lug nuts may loosen.
Consequence & remedy
Consequence: If the lug nuts loosen, they may fall off or cause the wheel studs to fracture. Either condition would allow the wheel to separate from the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will remove and reinstall the wheel nuts by performing a tire rotation, free of charge. The recall began on June 3, 2013. Owners may contact GM at 1-800-521-7300. GM's recall campaign number is 13116.
Mar 15, 2013
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence & remedy
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Additional source detail variants (3)
Electrical System:software
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Power Train:automatic Transmission
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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