Exterior Lighting. Review the 217 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 52 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Power Train. Review the 31 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

15 crash reports5 fire reports10 injury reports

What owners actually said

393 reports

71,000 miles · Jun 20, 2018

Electrical SystemVisibility/wiper

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I HAVE A 2013 CADILLAC SRX. I HAVE HAD IT EXACTLY A YEAR FROM JUNE 30 2017-JUNE 30TH 2018. I HAVE HAD PROBLEMS WITH THE LIGHTS EVERY SINCE I BOUGHT IT. WHEN YOU GO FROM BRIGHT TO DIM ITS LIKE CUTTING OFF YOUR HEADLIGHTS COMPLETELY. IT IS VERY UNSAFE AND DANGEROUS. I TOOK OFF WORK ONE DAY TO TAKE THE CAR BACK TO THE SAME DEALERSHIP I BOUGHT IT FROM TO SEE IF THEY COULD FIX THE PROBLEM. THEY TRIED THERE BEST NOT TO WORK ON IT. THEY HAD EVERY EXCUSE. THEY FIRST WANTED ME TO TRADE MY CAR IN FOR ANOTHER AND THIS TOOK 2 HOURS AND THEY WANTED ME TO PAY 10,000 EXTRA TO WHAT I ALREADY OWE ON THE CAR I BOUGHT FROM THEM THE FIRST TIME. THEN I TELL THEM I WANT MY CAR FIXED. SO THEY SEND ME TO ANOTHER EMPLOYEE . HE TRYING HIS BEST TO FIND ANY EXCUSE TO NOT BE ABLE TO WORK ON IT. NEEDLESS TO REMIND U I PURCHASED A BUMPER TO BUMPER WARRANTY WHEN I BOUGHT THE CAR I PAID AN EXTRA $2,400. SO THE EMPLOYEE IS TELLING ME IT DOES NOT COVER THE BUMPER IT ONLY COVERS ELECTRICAL COMPONENTS BETWEEN THE BUMPER. SO I WAS LIED TO WHEN I BOUGHT THE WARRANTY. BESIDES THAT HE THEN TELLS ME THAT IT WILL BE $150 JUST TO CHECK MY HEADLIGHTS EVEN TO HE ALREADY CHECKED WITH ANOTHER SRX AND SAID THAT THEY WHERE REALLY DIM COMPARED TO THE OTHER USED SRX. BUT HE WANT TO CHARGE ME $150 JUST TO CHECK FOR ELECTRICAL PROBLEMS AND CHARGE ME $21 A BULB. NEEDLESS TO SAY I WAITED ANOTHER 2 HOURS I WAS THERE FOR 4 HOURS AND NOBODY TRIED TO FIX NOTHING.

NHTSA ODI #11102727

44,500 miles · Jun 15, 2018

Electrical SystemUnknown Or Other

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THE CADILLAC CUE (INFORMATION/NAVIGATION/AIR CONDITION SYSTEM) DEVELOPED SPIDER WEB TYPE CRACKS INSIDE THE SCREEN; THIS MAKES IT HARD TO SEE OR USE CONTROL FEATURES. I WENT ONLINE AND FOUND HUNDREDS OF PEOPLE ARE HAVING THE SAME ISSUE. ONE PERSON HAS ONLY 19,000 MILES AND HAS THE WEB LIKE CRACKS. IT WAS 90 WHEN I GOT INTO MY CAR AND SAW A FEW OF THESE CRACKS (THESE CRACKS ARE SMOOTH TO TOUCH ON SCREEN), BUT A WEEK LATER IT'S GOTTEN BIGGER. A SOURCE SAYS IT'S A FACTORY DEFECT, AND THAT THE CRACKS ARE THER GLUE OR ADHESIVE HAS DISSIPATED, AND IS DETACHING THE SCREEN FROM THE ACTUAL COMPONENT. I HAVE 44,000 MILES ON MY VEHICLE ... IT STAYS UNDER THE CARPORT, BUT IS STILL HAVING THIS ISSUE. WITH SO MANY PEOPLE COMPLAINING AND POSTING PICTURES ON GENERAL MOTORS DISCUSSION THREAD, ONE WOULD THINK SOMETHING WOULD'VE GOTTEN DONE. AS STATED BEFORE, IT WAS A SMALL LINE AND IT'S CONSTANTLY SPREADING THROUGHOUT THE CADILLAC CUE SCREEN. IT'S A SIMPLE ISSUE, BUT SHOULD CONSUMERS HAVE TO PAY THE DEALERSHIP FOR SOMETHING THEY HAVE NO CONTROL OVER? HERE IS THE LINK WITH OTHERS COMPLAINING ABOUT THER SAME THING. HTTPS://WWW.CADILLACFORUM.COM/FORUM/CADILLAC-SRX-10/CUE-SCREEN-SPIDER-WEBBING-16740/

NHTSA ODI #11102179

61,000 miles · Jun 1, 2018

Electrical System

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TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE CADILLAC USER EXPERIENCE (CUE) SCREEN WAS CRACKED. AS A RESULT, THE VARIOUS FUNCTIONS THAT THE CUE SCREEN CONTROLLED WERE NO LONGER FUNCTIONAL. THE FAILURE OCCURRED WHILE AT A GOODYEAR REPAIR FACILITY. THE GOODYEAR TECHNICIAN INFORMED THE CONTACT THAT THE FAILURE WAS DUE TO EXTREME TEMPERATURES. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000.

NHTSA ODI #11099193

Mileage unknown · May 23, 2018

Electronic Stability Control (esc)Exterior LightingVisibility/wiper

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UNSAFE DEFECTED HEADLIGHTS. TODAY, I HAD A TECH AT CLAUDE NOLAN CADILLAC JACKSONVILLE, FL CHECK THE HEADLIGHTS AND THE CUE-SYSTEM ON MY 2013 SRX MODEL. THE TECH-ADVISER INFORMED ME THAT I NEED HEADLAMPS THAT COST $1200 EACH AND THREE DOWNLOADS TO FIX THE CUE TECHNOLOGY SYSTEM ISSUE. WHAT? THESE ISSUES ARE WELL DOCUMENTED AS ONGOING ISSUES. WHY ARE WE...THE CUSTOMERS ADDRESSING GENERAL MOTORS (GM) NOTED DEFECT/ISSUE SURROUNDING THE SRX 2013 MODEL? I WILL USE SOCIAL MEDIA TO INFORM FOLKS AND POTENTIAL BUYERS TO BEWARE OF THIS SAFETY ISSUE. GM IS NOT BEING ACCOUNTABLE NOR RESPONSIBLE. THE SRX 2013 MODEL IS AN UNSAFE VEHICLE DUE TO THEIR HEADLIGHTS: A RECALL IS NEEDED FOR THIS DEFECT (THAT'S THE RIGHT THING TO DO). BUYERS BEWARE OF ANY OTHER GM-CADILLAC MODELS; NOT TO MENTION THE CADILLAC-CUE SYSTEM EXPERIENCE THAT FREEZE OR CYCLE AUTOMATICALLY WITHOUT TOUCH. AS A CONSUMER, I SUPPORTED GM-AMERICAN CARS (NOT AFTER THIS). REMEMBER GM, YOU CAN MEASURE LOST REVENUE.

NHTSA ODI #11097623

Mileage unknown · May 4, 2018

Exterior Lighting

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LOW BEAM HEADLIGHTS ARE UNREASONABLY DIM. THIS HAS BEEN WELL DOCUMENTED WITH GENERAL MOTORS AND ON MANY INTERNET SITES. GENERAL MOTORS IS TELLING ME THAT THEY ARE REVIEWING A RECALL. IN THE MEANTIME I AM DRIVING AND INCREDIBLY UNSAFE VEHICLE. IT IS IN THE SHOP CURRENTLY FOR OTHER REASONS, AND I'M DRIVING A 2015 LONER AND THE DIFFERENCE IN THE LOW BEAM BRIGHTNESS IS MORE THAN SIGNIFICANT. THIS IS A VERY STRONG SAFETY ISSUE. AND GENERAL MOTORS CAN'T SERIOUSLY EXPECT SOMEONE TO PAY 1500 TO $2,000 IN REPAIRS FOR SOMETHING THAT SHOULD NEVER GO OUT. IT'S THEIR FAULT AND THEY KNOW IT.

NHTSA ODI #11091715

28,000 miles · May 3, 2018

Exterior Lighting

I HAVE A 2013 CADILLAC SRX WITH THE SAME PROBLEM. HOW DO I JOIN THE CLASS ACTION SUIT?

NHTSA ODI #11091653

76,000 miles · Apr 24, 2018

Power Train

TIMING CHAIN IS DAMAGED AND THE CAR HAS LESS THAN 77,000 MILES. IT STARTED HAVING PROBLEM WHEN THE CAR WAS UNDER WARRANTY AT ABOUT 66,000 MILES. THE DEALER CHOSE TO JUST MONITOR AND NOW MIRACULOUSLY ONCE I HAVE NO WARRANTY, THE TIMING CHAIN NEEDS TO BE REPLACED. THE LIGHT CAME ON AND THE CAR IS NOISY WHILE RUNNING.

NHTSA ODI #11089937

40,000 miles · Apr 11, 2018

Exterior Lighting

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HEADLIGHTS WHEN IN STANDARD ON, NOT BRIGHTS, NOT DAYTIME RUNNING LIGHTS, ARE VERY DIM. ONLY HAVE ABOUT 5 FEET OF VISIBILITY. WE HAVE HAD THE DEALER TWICE DO A FULL EVALUATION, AND ACCORDING TO GM/CADILLAC EVERYTHING CHECKS, VOLTAGES, ETC. IF EVERYTHING CHECKS, THEY WHY ARE THE LIGHTS TOO DIM? THE DEALER WILL DO NOTHING SINCE THERE IS NOTHING IN THEIR (GM/CADILLAC) SYSTEM FOR PROBLEMS. WE USE THOMSON MACCONNELL CADILLAC IN CINCINNATI, OH. THEY ARE FOLLOWING THEIR DIRECTIONS AND WILL NOT DO ANY MORE IN ASSISTING TO CORRECT THE PROBLEM I HAVE SEARCHED THE INTERNET, AND THERE ARE NO RECALLS, NO ANYTHING FOR CORRECTION. THERE ARE HOWEVER, SEVERAL LAWSUITS BEING BROUGHT AGAINST GM FOR THIS PROBLEM, AND THERE ARE OTHERS THAT REFUSE TO DRIVE THEIR SRX AT NIGHT DUE TO THE LOW OUTPUT OF LIGHT. WE ARE PROBABLY GOING TO PARK IT AT NIGHT AND DRIVE OUR OTHER CAR. THIS HAS BEEN THIS WAY FOR THE TWO YEARS WE HAVE OWNED THIS VEHICLE. IF WE CAN'T USE IT WHEN EVER WE WOULD LIKE TO USE, THEN THE PROBLEM NEEDS FIXED BEFORE THERE ARE ACCIDENTS AND MAYBE SOMEONE GETS INJURED OR SOMETHING MORE SERIOUS. WE SHOULD NOT HAVE TO WAIT TILL THAT HAPPENS. THIS NEEDS IMMEDIATE ATTENTION. SOMEONE IS WELCOME TO COME AND VISIT AND DO A DRIVE WITH US AT NIGHT.

NHTSA ODI #11084498

Mileage unknown · Mar 28, 2018

Exterior Lighting

I BOUGHT THIS CAR USED IN AUGUST, 2017. I AM UNABLE TO DRIVE THE VEHICLE AT NIGHT DUE TO THE LOW BEAMS BEING DIM. DOES GM PLAN TO REPLACE THESE BULBS? I CANNOT DRIVE IT FOR FEAR OF ACCIDENT, HITTING A DEER OR SOMEONE NOT SEEING MY VEHICLE.

NHTSA ODI #11081752

77,000 miles · Mar 25, 2018

Exterior Lighting

THE HEAD LIGHTS ARE VERY DIM.THIS IS AN ONGOING DAILY ISSUE. THE ISSUE CANNOT BE REMEDIED BY CHANGING THE BULBS ALONE. THERE IS VERY NOW VISIBILITY AT NIGHT UNLESS THE HIGH BEAMS ARE USED WHICH DISTRACTS ONCOMING TRAFFIC. THIS ISSUE IS EXPERIENCED IN ALL DRIVING SETTINGS, CITY, HIGHWAY, COUNTRY ROADS. IT IS MOST PRONOUNCED WHEN …

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NHTSA ODI #11081144

Official recalls

21V473000 · Suspension:rear

Jun 24, 2021

General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.

Consequence & remedy

Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.

Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.

14V571000 · Suspension:rear

Sep 19, 2014

General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.

Consequence & remedy

Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.

Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.

14V212000 · Power Train:automatic Transmission:control Module (tcm/pcm/tecm)

Apr 25, 2014

General Motors LLC (GM) is recalling certain model year 2013 Cadillac SRX vehicles manufactured May 29, 2012, through June 26, 2013, and equipped with 3.6L engines. In the affected vehicles, in certain driving situations, there may be a three to four second lag in acceleration due to the transmission control module (TCM) programming.

Consequence & remedy

Consequence: A three to four second lag in acceleration may increase the risk of crash.

Remedy: GM will notify owners, and dealers will reprogram the transmission control module, free of charge. The recall began on June 3, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. General Motors' number for this recall is 14132.

13V202000 · Wheels:lugs/nuts/bolts/studs

May 16, 2013

General Motors (GM) is recalling certain model year 2013 Cadillac SRX vehicles, manufactured January 31, 2012, through March 18, 2013, and equipped with 18 inch wheels. On the affected vehicles, the wheel lug nuts may loosen.

Consequence & remedy

Consequence: If the lug nuts loosen, they may fall off or cause the wheel studs to fracture. Either condition would allow the wheel to separate from the vehicle, increasing the risk of a crash.

Remedy: GM will notify owners, and dealers will remove and reinstall the wheel nuts by performing a tire rotation, free of charge. The recall began on June 3, 2013. Owners may contact GM at 1-800-521-7300. GM's recall campaign number is 13116.

13V097000 · Electrical System:software; Power Train:automatic Transmission; Power Train:automatic Transmission:control Module (tcm/pcm/tecm)

Mar 15, 2013

General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.

Consequence & remedy

Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.

Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.

Additional source detail variants (3)

Electrical System:software

Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.

Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.

Power Train:automatic Transmission:control Module (tcm/pcm/tecm)

Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.

Power Train:automatic Transmission

Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

PE20019 · Rear Toe Link Adjuster Separation

Opened Nov 6, 2020 · Closed Dec 23, 2021

Status: closed (inferred from source dates) · Suspension; Suspension:rear

On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.

Additional source detail variants (2)

Suspension

Suspension:rear