Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
460–25K
3825–50K
7850–75K
5575–100K
21100–150K
4150K+
242 reports with mileage · 151 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Exterior Lighting. Review the 217 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 52 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Power Train. Review the 31 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
15 crash reports5 fire reports10 injury reports
What owners actually said
393 reports
Mileage unknown · Dec 19, 2018
Unknown Or Other
THE MOTHER BOARD IN MY CADILLAC CUE CONTROLS IS GOING OUT FOR THE 3RD TIME. CADILLAC HAS ADMITTED TO KNOWING THAT THE BOARD THEY PUT IN THEIR VEHICLES ARE TRASH. CADILLAC HOWEVER DID NOT NOTIFY ME BEFORE OR AFTER I PURCHASED THE VEHICLE THAT THESE MOTHER BOARDS ARE TRASH AND WILL FAIL ABOUT EVERY 1 1/2 YEARS AND MUST BE REPLAC…
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THE MOTHER BOARD IN MY CADILLAC CUE CONTROLS IS GOING OUT FOR THE 3RD TIME. CADILLAC HAS ADMITTED TO KNOWING THAT THE BOARD THEY PUT IN THEIR VEHICLES ARE TRASH. CADILLAC HOWEVER DID NOT NOTIFY ME BEFORE OR AFTER I PURCHASED THE VEHICLE THAT THESE MOTHER BOARDS ARE TRASH AND WILL FAIL ABOUT EVERY 1 1/2 YEARS AND MUST BE REPLACED FOR AROUND $1,100 TO $1,850. AT TIMES THE SCREEN WILL BE BLACK AND YOU CANNOT DO ANYTHING WITH THE RADIO, A/C OR ONSTAR FUNCTIONS. AT TIMES THE SCREEN WILL START TO SHIMMY AS IF IT IS HAVING A SEIZURE. AT TIMES IT WILL START TO MAKE BEEPING NOISES AND RANDOMLY ASSIGN RADIO STATIONS TO MULTIPLE SETTING SPOTS AND YOU HAVE TO GO BACK AND RESET ALL OF YOUR SETTINGS. MY $5,000 BUMPER-TO-BUMPER WARRANTY DOES COVER THE REPLACEMENT HOWEVER ONCE THAT IS EXPIRED I MUST COME OUT OF POCKET AT LEAST EVERY YEAR OR TWO OVER $1,000 TO HAVE IT REPLACED. NO RECALL HAS BEEN DONE TO REPLACE THIS WITH A HIGHER QUALITY, LONGER LASTING MOTHER BOARD
NHTSA ODI #11162503
Mileage unknown · Dec 19, 2018
Exterior Lighting
BOTH OF MY HEADLIGHTS ARE FAULTY / ARE WEARING PREMATURELY. MY HEADLIGHTS HAVE AN EXTREMELY LACK OF ADEQUATE ILLUMINATION MAKING IT EXTREMELY DIFFICULT TO SEE THE ROAD AT NIGHT. THE HEADLIGHT DEFECT IS A POOR SEAL THAT ALLOWS MOISTURE TO ENTER THE HEADLIGHT. THE MOISTURE IS CAUSING CORROSION AND SHORT-CIRCUITING CAUSING BOTH O…
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BOTH OF MY HEADLIGHTS ARE FAULTY / ARE WEARING PREMATURELY. MY HEADLIGHTS HAVE AN EXTREMELY LACK OF ADEQUATE ILLUMINATION MAKING IT EXTREMELY DIFFICULT TO SEE THE ROAD AT NIGHT. THE HEADLIGHT DEFECT IS A POOR SEAL THAT ALLOWS MOISTURE TO ENTER THE HEADLIGHT. THE MOISTURE IS CAUSING CORROSION AND SHORT-CIRCUITING CAUSING BOTH OF MY HEADLIGHTS TO SIGNIFICANTLY REDUCE THE HEADLIGHT'S OUTPUT. MY HUSBAND HAS CONTACTED THE CADILLAC DEALERSHIP ON LIME STREET IN METAIRIE, LA TO REPORT THE PROBLEM AND THEY SAID THEY KNOW OF THE PROBLEM. THEY SAID THEY CANNOT DO ANYTHING ABOUT IT BUT REPLACE THEM FOR ABOUT A $1,300 FEE. THEY ARE AWARE THAT THE HEADLIGHTS ARE AN ISSUE BUT HAVE NOT PUT A RECALL ON THE ISSUE. THEY TOLD WE HAD TO TAKE THE COMPLAINT UP WITH THE EXTENDED WARRANTY COMPANY THEN THEY DOUBT THE WARRANTY I PURCHASE WITH CADILLAC FOR $5,000 WILL NOT COVER IT. CADILLAC DID NOT TELL ME BEFORE OR AFTER I PURCHASED THIS $37,000 VEHICLE THAT THEY KNOW ABOUT THEIR LOW GRADE FAULTY HEADLIGHTS AND THAT THEY PLAN TO DO NOTHING ABOUT THE ISSUE WHEN IT HAPPENS.
NHTSA ODI #11162497
85,000 miles · Dec 14, 2018
Exterior Lighting
I HAVE A 2013 CADILLAC SRX THE LOW BEAMS ARE SO DIM YOU CAN'T SEE FIVE FEET IN FRONT OF THE CAR! THERE HAVE BEEN TONS OF OTHER PEOPLE WITH THE SAME CADILLAC AND SAME EXACT PROBLEM. THEY WILL NOT DO A RECALL AND THIS IS A SERIOUS SAFETY ISSUE DRIVING AT NIGHT. THERE HAS TO BE SOMEHOW TO GET GM TO FIX THIS ISSUE BEFORE SOMEONE GET…
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I HAVE A 2013 CADILLAC SRX THE LOW BEAMS ARE SO DIM YOU CAN'T SEE FIVE FEET IN FRONT OF THE CAR! THERE HAVE BEEN TONS OF OTHER PEOPLE WITH THE SAME CADILLAC AND SAME EXACT PROBLEM. THEY WILL NOT DO A RECALL AND THIS IS A SERIOUS SAFETY ISSUE DRIVING AT NIGHT. THERE HAS TO BE SOMEHOW TO GET GM TO FIX THIS ISSUE BEFORE SOMEONE GETS SERIOUSLY INJURED!
NHTSA ODI #11161481
61,000 miles · Dec 14, 2018
Exterior Lighting
LOW BEAM HEADLIGHTS ARE A SAFETY ISSUE. CADILLAC IS QUOTING $2,400 TO REPLACE. VEHICLE HAS 63,000 MILES. THIS ISSUE IS SYSTEMIC WITH THE MODEL. NO IMMEDIATE FIX EVEN IF THEY REPLACE PARTS. CONSUMER IS OUT THE EXPENSE AND PROBLEM REMAINS A SAFETY ISSUE. GM NEEDS TO RECALL AND FIX. HIGH BEAMS ARE THE ONLY SAFE WAY TO OPERAT…
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LOW BEAM HEADLIGHTS ARE A SAFETY ISSUE. CADILLAC IS QUOTING $2,400 TO REPLACE. VEHICLE HAS 63,000 MILES. THIS ISSUE IS SYSTEMIC WITH THE MODEL. NO IMMEDIATE FIX EVEN IF THEY REPLACE PARTS. CONSUMER IS OUT THE EXPENSE AND PROBLEM REMAINS A SAFETY ISSUE. GM NEEDS TO RECALL AND FIX. HIGH BEAMS ARE THE ONLY SAFE WAY TO OPERATE THE VEHICLE AT NIGHT.
NHTSA ODI #11161477
93,100 miles · Dec 13, 2018
Exterior Lighting
PURCHASED USED 2013 CADILLAC SRX IN 2016. NOTICED THAT NIGHT DRIVING WAS VERY DIFFICULT USING LOW BEAM HEADLIGHTS. HIGH BEAMS ARE GREAT. TRIED HEADLIGHT ADJUSTMENTS, CLEANING, ETC. NOTHING HELPED. TOOK VEHICLE TO DEALER WHO INFORMED ME THAT HEADLIGHT ASSEMBLIES NEED TO BE REPLACED DUE TO KNOWN INTERNAL LENS DEFECT WHICH SWIT…
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PURCHASED USED 2013 CADILLAC SRX IN 2016. NOTICED THAT NIGHT DRIVING WAS VERY DIFFICULT USING LOW BEAM HEADLIGHTS. HIGH BEAMS ARE GREAT. TRIED HEADLIGHT ADJUSTMENTS, CLEANING, ETC. NOTHING HELPED. TOOK VEHICLE TO DEALER WHO INFORMED ME THAT HEADLIGHT ASSEMBLIES NEED TO BE REPLACED DUE TO KNOWN INTERNAL LENS DEFECT WHICH SWITCHES WHEN LIGHTS ARE SWITCHED FROM LOW TO HIGH BEAMS. DEALER WANTED $1,350 FOR REPAIRS. TOOK CAR FOR 2ND OPINION. CONFIRMED ISSUE. SHOP WAS ABLE TO INSTALL HIGH INTENSITY BULBS TO SOMEWHAT COMPENSATE FOR THE LUMENS PROJECTED THROUGH THE LENS. THIS IS A SERIOUS SAFETY ISSUE! I WAS STRUGGLING TO SEE WHILE DRIVING AT NIGHT. I LIVE IN THE COUNTRY AND HAVE LIMITED ACCESS TO LIGHTED STREETS. I ALSO NOTICED A SEVERE INABILITY TO SEE WHEN DRIVING ON WELL LIGHTED HIGHWAYS AT NIGHT BECAUSE MY HEADLIGHT BEAMS PROJECTED NO FURTHER THAN 35 FEET IN FRONT OF MY CAR. HOW MANY PEOPLE HAVE TO HAVE ACCIDENTS AND POTENTIALLY DIE TO ENSURE A RECALL?
NHTSA ODI #11161254
Mileage unknown · Dec 7, 2018
Exterior Lighting
WE BOUGHT A USED 2013 CADILLAC SRX FROM A FLORIDA DEALERSHIP. WE HAVE BEEN EXPERIENCING THE HEADLIGHTS DON'T LIGHT WELL UNLESS HIGH BEAMS ARE ON. I BROUGHT IT TO A MECHANIC AND THEY TOLD ME THIS CAR WILL NOT PASS AN INSPECTION. I HAVE READ ON LINE THAT THIS IS AN ON GOING PROBLEM AND THEIR ARE CURRENT LAWSUITS. I AM AFRAID T…
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WE BOUGHT A USED 2013 CADILLAC SRX FROM A FLORIDA DEALERSHIP. WE HAVE BEEN EXPERIENCING THE HEADLIGHTS DON'T LIGHT WELL UNLESS HIGH BEAMS ARE ON. I BROUGHT IT TO A MECHANIC AND THEY TOLD ME THIS CAR WILL NOT PASS AN INSPECTION. I HAVE READ ON LINE THAT THIS IS AN ON GOING PROBLEM AND THEIR ARE CURRENT LAWSUITS. I AM AFRAID TO DRIVE AT NIGHT BECAUSE OF VISIBILITY ISSUES. I WAS QUOTED ON NEW HEADLIGHTS BUT MY MECHANIC CANNOT GUARANTY IT WILL CURE THE PROBLEM. I'M NOT SURE WHAT TO DO.
NHTSA ODI #11156854
Mileage unknown · Dec 6, 2018
Exterior Lighting
PURCHASED A 2013 CADILLAC SRX YESTERDAY FROM LOCAL DEALER. BOTH HEADLIGHTS HAVE VIRTUALLY NO LOW BEAM. AND CAR HAS TO BE DRIVEN WITH LIGHTS ON HI-BEAM WHEN DARK. RESULTING IN A VERY UNSAFE CONDITION FOR ON-COMMING TRAFFIC. INTERNET RESEARCH SHOWS NUMEROUS REPORTS OF OTHERS WITH THE SAME "USELESS LOW BEAM" HEADLIGHT PROBLEM.
NHTSA ODI #11156501
66,000 miles · Dec 4, 2018
SeatsFire
THE HEATED SEAT CAUGHT ON FIRE AND BURNED A HOLE THROUGH THE LEATHER SEAT AND HAD TO PUT WATER ON IT TO GET IT OUT. IT WAS ON THE LOWER RIGHT SIDE OF THE BACK WHILE I WAS SITTING IN IT IN A PARKING LOT AND LUCKY I WAS NOT DRIVING OR IT MAY HAVE CAUSED AN ACCIDENT AS IT WAS BURNING A HOLE THROUGH MY COAT AS WELL.
NHTSA ODI #11155892
38,850 miles · Dec 3, 2018
Exterior Lighting
THE HEADLIGHTS ON MY VEHICLE AT NIGHT ARE TERRIBLE...IT IS ALMOST LIKE THERE NOT ON, VERY DIM..I AM AFRAID TO DRIVE AT NIGHT WITH THIS VEHICLE....I HAVE TO USE HIGH BEAMS, BUT HAVE TO LOWER WHEN A CAR APPROCHES..
NHTSA ODI #11155775
Mileage unknown · Dec 2, 2018
Exterior Lighting
MY 2013 CADILLAC SRX DIM HEADLIGHTS HAVE GOTTEN NOTICEABLY DIMMER. AT FIRST I THOUGHT HAVING THE DIM HEADLIGHTS REPLACED WOULD SOLVE THE PROBLEM, BUT I AM HESITANT BECAUSE THE DEALERSHIP QUOTED US A PRICE WELL OVER $1,000 AND INFORMED US THAT IT PROBABLY WOULD NOT SOLVE THE PROBLEM DUE TO A MOISTURE BARRIER DEFECT IN THE HEADLIG…
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MY 2013 CADILLAC SRX DIM HEADLIGHTS HAVE GOTTEN NOTICEABLY DIMMER. AT FIRST I THOUGHT HAVING THE DIM HEADLIGHTS REPLACED WOULD SOLVE THE PROBLEM, BUT I AM HESITANT BECAUSE THE DEALERSHIP QUOTED US A PRICE WELL OVER $1,000 AND INFORMED US THAT IT PROBABLY WOULD NOT SOLVE THE PROBLEM DUE TO A MOISTURE BARRIER DEFECT IN THE HEADLIGHTS AND THE WORK WOULD NOT BE GUARANTEED AFTER THAT I'VE RESEARCHED ONLINE AND IT APPEARS THAT A LOT OF CADILLAC SRX OWNERS ARE REPORTING THE SAME PROBLEM. WE ARE HAVING TO USE HIGH BEAM HEADLIGHTS AT NIGHT DUE TO THIS SAFETY ISSUE WITH THE CADILLAC SRX FLAWED HEADLIGHT DESIGN WHICH IS VERY UNSAFE FOR THE ONCOMING TRAFFIC. THIS HAPPENS WHILE THE VEHICLE IS IN MOTION OR STOPPED. THIS IS EVERY NIGHT ON ANY ROAD OR HIGHWAY WE HAPPEN TO BE ON AND IN ANY TOWN OR CITY WE HAVE TRAVELED TO.
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
General Motors LLC (GM) is recalling certain model year 2013 Cadillac SRX vehicles manufactured May 29, 2012, through June 26, 2013, and equipped with 3.6L engines. In the affected vehicles, in certain driving situations, there may be a three to four second lag in acceleration due to the transmission control module (TCM) programming.
Consequence & remedy
Consequence: A three to four second lag in acceleration may increase the risk of crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module, free of charge. The recall began on June 3, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. General Motors' number for this recall is 14132.
General Motors (GM) is recalling certain model year 2013 Cadillac SRX vehicles, manufactured January 31, 2012, through March 18, 2013, and equipped with 18 inch wheels. On the affected vehicles, the wheel lug nuts may loosen.
Consequence & remedy
Consequence: If the lug nuts loosen, they may fall off or cause the wheel studs to fracture. Either condition would allow the wheel to separate from the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will remove and reinstall the wheel nuts by performing a tire rotation, free of charge. The recall began on June 3, 2013. Owners may contact GM at 1-800-521-7300. GM's recall campaign number is 13116.
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence & remedy
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Additional source detail variants (3)
Electrical System:software
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Power Train:automatic Transmission
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE20019 · Rear Toe Link Adjuster Separation
Opened Nov 6, 2020 · Closed Dec 23, 2021
Status: closed (inferred from source dates) · Suspension; Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Additional source detail variants (2)
Suspension
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
2013 Cadillac Srx Problems, Complaints & Recalls | Skip That Year
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