NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
393 reports93,050 miles · Dec 19, 2019
Exterior Lighting
BOUGHT A 2013 SRX AND DROVE IT HOME AT NIGHT , COULD NOT SEE ON DIM LIGHTS AND USED BRIGHT LIGHTS TO GET HOME. CALLED DEALER AND WAS TOLD TO HAVE IT CHECKED OUT I AM HAVING NEW BULBS PUT IN BUT AFTER READING THIS WEB SITE I AM NOT THINKING THEY WILL BE ANY BETTER. THESE LIGHTS ARE SO DANGEROUS AND THE CARS SHOULD NOT BE ALLOWED …
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BOUGHT A 2013 SRX AND DROVE IT HOME AT NIGHT , COULD NOT SEE ON DIM LIGHTS AND USED BRIGHT LIGHTS TO GET HOME. CALLED DEALER AND WAS TOLD TO HAVE IT CHECKED OUT I AM HAVING NEW BULBS PUT IN BUT AFTER READING THIS WEB SITE I AM NOT THINKING THEY WILL BE ANY BETTER. THESE LIGHTS ARE SO DANGEROUS AND THE CARS SHOULD NOT BE ALLOWED TO BE RESOLD UNTIL FIXED. VERY DISAPPOINTED IN EVERY WAY, YOU SHOULD DO YOUR JOB AND DO A RECALL AS GM IS NOT DOING THEIRS.
NHTSA ODI #11290012
62,000 miles · Dec 18, 2019
Exterior Lighting
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT FOR APPROXIMATELY ONE YEAR, THE LOW BEAM HEADLIGHTS WERE VERY DIM. THE POOR ILLUMINATION NEARLY CAUSED A FEW CRASHES. THE VEHICLE WAS TAKEN TO RENICK CADILLAC (1100 S EUCLID ST, FULLERTON, CA 92832) WHERE THEY RECOMMENDED CHANGING THE ENTIRE HEAD LAMP ASSEMBLIES. …
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TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT FOR APPROXIMATELY ONE YEAR, THE LOW BEAM HEADLIGHTS WERE VERY DIM. THE POOR ILLUMINATION NEARLY CAUSED A FEW CRASHES. THE VEHICLE WAS TAKEN TO RENICK CADILLAC (1100 S EUCLID ST, FULLERTON, CA 92832) WHERE THEY RECOMMENDED CHANGING THE ENTIRE HEAD LAMP ASSEMBLIES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 62,000. THE VIN WAS NOT AVAILABLE.
NHTSA ODI #11289854
70,000 miles · Dec 17, 2019
Exterior Lighting
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE EXTREMELY DIM AND THE BRIGHTNESS GRADUALLY REDUCED. THE FAILURE MADE IT DIFFICULT TO DRIVE AT NIGHT. THE CONTACT CALLED RITCHEY CADILLAC (LOCATED AT 932 N NOVA RD 101, DAYTONA BEACH, FL 32117, 386-675-1019) AND INFORMED THEM OF THE FAILURE. TH…
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TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE EXTREMELY DIM AND THE BRIGHTNESS GRADUALLY REDUCED. THE FAILURE MADE IT DIFFICULT TO DRIVE AT NIGHT. THE CONTACT CALLED RITCHEY CADILLAC (LOCATED AT 932 N NOVA RD 101, DAYTONA BEACH, FL 32117, 386-675-1019) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO HAVE THE VEHICLE DIAGNOSED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. *LN *JS
NHTSA ODI #11289605
65,000 miles · Dec 17, 2019
Exterior Lighting
THE HEADLIGHTS SUDDENLY DIMMED WHILE DRIVING AT NIGHT TO A POINT WHERE IT WAS NOT SAFE TO DRIVE. I INSTALLED NEW BULBS TWICE, AND IT DIDN'T HELP.
NHTSA ODI #11289572
Mileage unknown · Dec 13, 2019
Exterior Lighting
DEFECTIVE HEADLIGHT SEAL THAT ALLOWS MOISTURE TO CORRODE ELECTRICAL COMPONENTS. THE MOISTURE CAUSES CONDENSATION THAT LEAVES THE HEADLIGHTS PRACTICALLY USELESS. I HAVE A 3 YR OLD AND A NEWBORN AND THIS CAR IS NO LONGER SAFE TO DRIVE THEM IN AT NIGHT. VERY DANGEROUS.
NHTSA ODI #11288867
70,000 miles · Dec 11, 2019
Exterior Lighting
LOW BEAM HEADLIGHTS ON MY 2013 CADILLAC SRX ARE SO DIM THAT THE VEHICLE CANNOT BE OPERATED SAFELY AT NIGHT. I HAVE BEEN INFORMED THAT BOTH HEADLAMP ASSEMBLY'S NEED TO BE REPLACED AT A COST OF 1,250, AS THEY ARE DEFECTIVE AND SIMPLY REPLACING THE BULBS WILL NOT REMEDY THE LOW LIGHT OUTPUT. GM IS AWARE OF THE ISSUE WITH THE DEFEC…
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LOW BEAM HEADLIGHTS ON MY 2013 CADILLAC SRX ARE SO DIM THAT THE VEHICLE CANNOT BE OPERATED SAFELY AT NIGHT. I HAVE BEEN INFORMED THAT BOTH HEADLAMP ASSEMBLY'S NEED TO BE REPLACED AT A COST OF 1,250, AS THEY ARE DEFECTIVE AND SIMPLY REPLACING THE BULBS WILL NOT REMEDY THE LOW LIGHT OUTPUT. GM IS AWARE OF THE ISSUE WITH THE DEFECTIVE HEADLIGHT COMPONENTS AND HAS SETTLED LAWSUITS IN FLORIDA AND CALIFORNIA. THIS IS A SAFETY ISSUE NOT ONLY IN FLORIDA AND CALIFORNIA BUT IN ALL 50 STATES THAT SHOULD BE REMEDIED WITH A RECALL AND REPLACEMENT OF DEFECTIVE COMPONENTS WHERE APPROPRIATE. FAILURE OCCURRED PRIOR TO 70,000 MILES.
NHTSA ODI #11288462
76,000 miles · Dec 4, 2019
Electrical System
TOUCH SCREEN(CUE) STOPPED WORKING COMPLETELY. I CANNOT CHANGE HEATING AND COOLING LISTEN TO RADIO OR ANY OF THE OTHER FUNCTIONS THAT THE TOUCHSCREEN OFFERS. THERE HAVE BEEN MANY OTHER COMPLAINTS FROM CONSUMERS OF THIS MAKE AND MODEL CONCERNING THE CUE BEING DEFECTIVE. I ALSO UNDERSTAND THERE IS A CLASS ACTION LAWSUIT FILED WHICH…
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TOUCH SCREEN(CUE) STOPPED WORKING COMPLETELY. I CANNOT CHANGE HEATING AND COOLING LISTEN TO RADIO OR ANY OF THE OTHER FUNCTIONS THAT THE TOUCHSCREEN OFFERS. THERE HAVE BEEN MANY OTHER COMPLAINTS FROM CONSUMERS OF THIS MAKE AND MODEL CONCERNING THE CUE BEING DEFECTIVE. I ALSO UNDERSTAND THERE IS A CLASS ACTION LAWSUIT FILED WHICH I WILL PUT PUT MY NAME ON. MY DEALER THAT I PURCHASED THE VEHICLE FROM DIDN'T EVEN ATTEMPT TO DO ANYTHING ALL THEY SAID WAS "IT'S NOT WORKING AND YOU NEED TO TAKE IT TO A DEALERSHIP THAT HANDLES CADILLACS." I HAVE READ THE COST CAN BE ANYWHERE FROM 1200 TO 1500 DOLLARS TO FIX AND THIS WAS NOT COVERED UNDER MY EXTENDED WARRANTY. I JUST PURCHASED THIS VEHICLE IN MARCH OF THIS YEAR. VERY DISAPPOINTING!
NHTSA ODI #11286951
99,000 miles · Nov 24, 2019
Exterior Lighting
LOW BEAMS ARE UNUSABLE. HAVE BEEN DIM SINCE I BOUGHT THE CAR USED, BUT ESPECIALLY APPARENT & DANGEROUS THREE NIGHTS AGO COMING HOME LATE AT NIGHT, RAINING, NO MOON. I COULD HARDLY SEE AND HAD TO KEEP HIGH BEAMS ON WHICH GOT A LOT OF LIGHT FLASHES FROM ONCOMING TRAFFIC. HAD TO SWITCH TO LOW BEAMS MORE THAN SAFETY WARRANTED. DRIVI…
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LOW BEAMS ARE UNUSABLE. HAVE BEEN DIM SINCE I BOUGHT THE CAR USED, BUT ESPECIALLY APPARENT & DANGEROUS THREE NIGHTS AGO COMING HOME LATE AT NIGHT, RAINING, NO MOON. I COULD HARDLY SEE AND HAD TO KEEP HIGH BEAMS ON WHICH GOT A LOT OF LIGHT FLASHES FROM ONCOMING TRAFFIC. HAD TO SWITCH TO LOW BEAMS MORE THAN SAFETY WARRANTED. DRIVING WAS VERY DANGEROUS AND IF NOT FOR THE REFLECTORS IN THE MIDDLE OF THE HIGHWAY I WOULD HAVE HAD TO STOP DRIVING.
NHTSA ODI #11282054
55,000 miles · Nov 19, 2019
Exterior Lighting
HEADLIGHTS FAILED DURING NIGHT DRIVE ON CITY STREET. I WAS ALERTED BY A PASSING NEIGHBOR. I CHECKED THE LIGHTS AT HOME AND FOUND THAT THEY WERE OPERATING BUT WITH SO LITTLE LIGHT THAT TOOK THE VEHICLE TO THE GM DEALER TO HAVE THEM INSPECTED. DEALER CONFIRMED THAT THEY WERE DEFECTIVE AND REQUIRED REPLACEMENT.
NHTSA ODI #11281050
75,000 miles · Nov 12, 2019
Exterior Lighting
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO PRODUCE ADEQUATE LIGHTING AND THE HIGH BEAM HEADLIGHTS HAD TO BE ENGAGED TO DRIVE THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO COASTAL CHEVROLET (559 OCEAN HWY, SUITE 1, PAWLEYS ISLAND, SC 29585) WHER…
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TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO PRODUCE ADEQUATE LIGHTING AND THE HIGH BEAM HEADLIGHTS HAD TO BE ENGAGED TO DRIVE THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO COASTAL CHEVROLET (559 OCEAN HWY, SUITE 1, PAWLEYS ISLAND, SC 29585) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 75,000. *DL
NHTSA ODI #11279528
Official recalls
5Jun 24, 2021
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
Sep 19, 2014
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
Apr 25, 2014
General Motors LLC (GM) is recalling certain model year 2013 Cadillac SRX vehicles manufactured May 29, 2012, through June 26, 2013, and equipped with 3.6L engines. In the affected vehicles, in certain driving situations, there may be a three to four second lag in acceleration due to the transmission control module (TCM) programming.
Consequence & remedy
Consequence: A three to four second lag in acceleration may increase the risk of crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module, free of charge. The recall began on June 3, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. General Motors' number for this recall is 14132.
May 16, 2013
General Motors (GM) is recalling certain model year 2013 Cadillac SRX vehicles, manufactured January 31, 2012, through March 18, 2013, and equipped with 18 inch wheels. On the affected vehicles, the wheel lug nuts may loosen.
Consequence & remedy
Consequence: If the lug nuts loosen, they may fall off or cause the wheel studs to fracture. Either condition would allow the wheel to separate from the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will remove and reinstall the wheel nuts by performing a tire rotation, free of charge. The recall began on June 3, 2013. Owners may contact GM at 1-800-521-7300. GM's recall campaign number is 13116.
Mar 15, 2013
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence & remedy
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Additional source detail variants (3)
Electrical System:software
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Power Train:automatic Transmission
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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