I NOTICED THE DIM LIGHTING ON LOW NEAM AND TOOK IT TO MY MECHANIC. I HAD HIM REPLACE THE BULBS. THEY WERE VERY EXPENSIVE BULBS AND ONLY HELPED MINIMALLY. I THE WENT TO CADIILAC DEALER AND THEY WILL NOT REPLACE THE LIGHTING HARNESSES. I HAVE READ ONLINE MANY CASES AND THE DEALER HAS MANY OF THE CASES DOCUMENTED. IN FACT, THE CAR …
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I NOTICED THE DIM LIGHTING ON LOW NEAM AND TOOK IT TO MY MECHANIC. I HAD HIM REPLACE THE BULBS. THEY WERE VERY EXPENSIVE BULBS AND ONLY HELPED MINIMALLY. I THE WENT TO CADIILAC DEALER AND THEY WILL NOT REPLACE THE LIGHTING HARNESSES. I HAVE READ ONLINE MANY CASES AND THE DEALER HAS MANY OF THE CASES DOCUMENTED. IN FACT, THE CAR IN FRONT OF ME AT SERVICE HAD THE SAME PROBLEM. CASE #
NHTSA ODI #11076726
Mileage unknown · Mar 6, 2018
Exterior Lighting
HEADLIGHTS ARE SO DIM THAT I HAVE TO DRIVE WITH BRIGHTS ON CONTINUOUSLY AT NIGHT. WHEN ONCOMING TRAFFIC SIGNALS ME BY BLINDING ME, I SWITCH TO DIMS AND HAVE TO GUESS AT WHERE THE ROAD IS. THIS IS UNACCEPTABLE. THE VEHICLE WAS BROUGHT IN WHILE STILL UNDER BASIC WARRANTY. PROBLEM NOT RESOLVED. I EVEN PURCHASED AN EXTENDED WAR…
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HEADLIGHTS ARE SO DIM THAT I HAVE TO DRIVE WITH BRIGHTS ON CONTINUOUSLY AT NIGHT. WHEN ONCOMING TRAFFIC SIGNALS ME BY BLINDING ME, I SWITCH TO DIMS AND HAVE TO GUESS AT WHERE THE ROAD IS. THIS IS UNACCEPTABLE. THE VEHICLE WAS BROUGHT IN WHILE STILL UNDER BASIC WARRANTY. PROBLEM NOT RESOLVED. I EVEN PURCHASED AN EXTENDED WARRANTY. NO HELP THERE EITHER. I AM PAYING FOR A VEHICLE THAT I CANNOT SAFELY DRIVE AT NIGHT. NO WAY I CAN LET MY KIDS USE THIS VEHICLE AT NIGHT. I AM DEEPLY DISAPPOINTED.
NHTSA ODI #11076550
75,000 miles · Feb 23, 2018
Exterior Lighting
LIGHTS ON DIM ARE SO DIM YOU CAN BARELY SEE. PROBLEM WITH SEALS IN LIGHT ASSEMBLY. HAVING TO REPLACE BUT UNDERSTAND THAT IT IS A COMMON PROBLEM AND A FLAW IN THE SRX.
NHTSA ODI #11074503
Mileage unknown · Feb 23, 2018
Exterior Lighting
DRIVERS SIDE HEADLIGHT IS EXTREMELY DIM. I RETURNED THE VEHICLE TO THE DEALER AND THEY REPLACE BOTH LOW BEAM BULBS. BOTH SIDES REMAINED DIM , BUT THE DRIVERS SIDE BARELY SHOWS UP AGAINST THE WALL. THE DEALERSHIP REFUSED TO DO ANY MORE INVESTIGATION AND SAID THAT THE CADILLAC SRX IS NOTORIOUS FOR DIM HEADLIGHTS. MY WIFE REFUS…
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DRIVERS SIDE HEADLIGHT IS EXTREMELY DIM. I RETURNED THE VEHICLE TO THE DEALER AND THEY REPLACE BOTH LOW BEAM BULBS. BOTH SIDES REMAINED DIM , BUT THE DRIVERS SIDE BARELY SHOWS UP AGAINST THE WALL. THE DEALERSHIP REFUSED TO DO ANY MORE INVESTIGATION AND SAID THAT THE CADILLAC SRX IS NOTORIOUS FOR DIM HEADLIGHTS. MY WIFE REFUSES TO DRIVE HER OWN CAR AT NIGHT FOR FEAR OF RUNNING OFF THE ROAD
NHTSA ODI #11074469
45 miles · Dec 18, 2017
Exterior Lighting
NOTICE LOW BEAM HEAD LIGHTS WERE HORRIBLE AT NIGHT. CHECK EVERYTHING AND NOTED THERE WAS A PROBLEM WITH REFLECTOR. TODAY TOOK THE SRX TO CADILLAC DEALER AS PURCHASED EXTENDED WARRENTY. DEALER NOTED THERE WAS A PROBLEM BUT WARRENTY WOULD NOT COVER REPLACING THE ASSEMBLY AS NEEDED. WAS ADVISED THE COST TO REPLACE THE PAIR WOULD BE…
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NOTICE LOW BEAM HEAD LIGHTS WERE HORRIBLE AT NIGHT. CHECK EVERYTHING AND NOTED THERE WAS A PROBLEM WITH REFLECTOR. TODAY TOOK THE SRX TO CADILLAC DEALER AS PURCHASED EXTENDED WARRENTY. DEALER NOTED THERE WAS A PROBLEM BUT WARRENTY WOULD NOT COVER REPLACING THE ASSEMBLY AS NEEDED. WAS ADVISED THE COST TO REPLACE THE PAIR WOULD BE 1700.00 NEEDLESS TO SAY I DID NOT HAVE THE WORK DONE. IT IS AN EXTREME NIGHT TIME DRIVING HAZARD AND A VERY COSTLY REPAIR. SOMETHING NEEDS TO BE DONE ABOUT IT.
NHTSA ODI #11055405
Mileage unknown · Nov 28, 2017
Exterior Lighting
LOW BEAMS ON HEADLIGHTS PROVIDE EXTREMELY POOR ILLUMINATION PRODUCING BARELY 10-15' BARELY LIT ROADWAY. DEALER ACKNOWLEDGES PROBLEM BY VISUAL OBSERVATION BUT SAYS 'COMPUTER' SAYS ACCEPTABLE. CHECKED INTERNET AND FOUND NUMEROUS COMPLAINTS ON 2013 AND 2014 MODELS. EXTREMELY DANGEROUS ON DARK ROADS WITH LITTLE OR NO STREET LIGHTIN…
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LOW BEAMS ON HEADLIGHTS PROVIDE EXTREMELY POOR ILLUMINATION PRODUCING BARELY 10-15' BARELY LIT ROADWAY. DEALER ACKNOWLEDGES PROBLEM BY VISUAL OBSERVATION BUT SAYS 'COMPUTER' SAYS ACCEPTABLE. CHECKED INTERNET AND FOUND NUMEROUS COMPLAINTS ON 2013 AND 2014 MODELS. EXTREMELY DANGEROUS ON DARK ROADS WITH LITTLE OR NO STREET LIGHTING. HELP
NHTSA ODI #11051002
3 miles · Nov 24, 2017
Exterior Lighting
IN MANY WEBSITES, PEOPLE ARE REPORTING THAT CADILLACS SRX IS A SAFETY HAZARD AT NIGHT BECAUSE THEY HAVE A VERY POOR HEADLIGHT LIGHTING. THE LIGHTS ARE SO DIM; THE DRIVER CAN NOT SEE THE ROAD. I JUST SPENT $70.00 REPLACING THE BULBS FOR BRIGHTER BULBS, AND IT DID NOT MAKE ANY DIFFERENCE. IT SEEMED LIKE THE CAR IS RUNNING ON DAYL…
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IN MANY WEBSITES, PEOPLE ARE REPORTING THAT CADILLACS SRX IS A SAFETY HAZARD AT NIGHT BECAUSE THEY HAVE A VERY POOR HEADLIGHT LIGHTING. THE LIGHTS ARE SO DIM; THE DRIVER CAN NOT SEE THE ROAD. I JUST SPENT $70.00 REPLACING THE BULBS FOR BRIGHTER BULBS, AND IT DID NOT MAKE ANY DIFFERENCE. IT SEEMED LIKE THE CAR IS RUNNING ON DAYLIGHT RUNNING LIGHTS AT NIGHT. THIS ISSUE IS A SAFETY CONCERN. PLEASE REVIEW HOW MANY TIMES PEOPLE HAVE REPORTED THIS ISSUE ON THIS WEBSITE; HTTP://WWW.CARPROBLEMZOO.COM/CADILLAC/SRX/2010/
NHTSA ODI #11048306
Mileage unknown · Nov 19, 2017
Electrical SystemExterior LightingUnknown Or Other
CAN NOT SEE WITH LOW BEAMS AT NIGHT. ALSO, THE SCREEN FREEZES ON THE "CUE" DISPLAY
NHTSA ODI #11047313
57,000 miles · Nov 14, 2017
Exterior Lighting
IN 2016 THE HEADLIGHTS BEGAN TO DIM. THE BEAMS BECAME SO BAD IT WAS DIFFICULT TO SEE AT NIGHT AND WAS UNSAFE TO DRIVE. THE DEALER SAID IT WAS A COMMON PROBLEM. THE HEADLAMP HOUSING BUBBLED CAUSING IT TO OBSTRUCT THE BEAM. IN OUR CASE IT WAS LIKE AN UPPER EYELID CLOSING OVER THE EYE. THE HEADLAMPS HAD TO BE REPLACED.
NHTSA ODI #11046129
50,000 miles · Nov 14, 2017
Exterior Lighting
A DIM HEADLIGHT ISSUE EXISTS WITH THE SRX. A CADILLAC SERVICE TECHNICIAN TOLD ME PART OF THE PROBLEM IS WITH THE LENS AND AN OVAL PART OF THE LENS GETS CLOUDED AND DOESN'T PROJECT LIGHT CORRECTLY. THE LIGHTS ARE SO DIM I HAVE TO USE MY HIGH BEAMS WHEN POSSIBLE TO SEE. USING THE HIGH BEAMS CAN IMPAIR THE VISION OF ONCOMING TRAF…
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A DIM HEADLIGHT ISSUE EXISTS WITH THE SRX. A CADILLAC SERVICE TECHNICIAN TOLD ME PART OF THE PROBLEM IS WITH THE LENS AND AN OVAL PART OF THE LENS GETS CLOUDED AND DOESN'T PROJECT LIGHT CORRECTLY. THE LIGHTS ARE SO DIM I HAVE TO USE MY HIGH BEAMS WHEN POSSIBLE TO SEE. USING THE HIGH BEAMS CAN IMPAIR THE VISION OF ONCOMING TRAFFIC, SO I HAVE TO USE THEM CAUTIOUSLY. THIS HEADLIGHT PROBLEM IS DEFINITELY A SAFETY HAZARD. THIS HAS BEEN A KNOWN ISSUE SINCE 2011 AND GM HAS NOT INFORMED THE OWNERS. I HAVE CONTACTED THE CADILLAC CUSTOMER ASSISTANCE CENTER TO FILE A COMPLAINT AND TO REQUEST HELP IN GETTING THIS ISSUE RECTIFIED. HOWEVER, I WAS TOLD THERE WAS NOTHING THEY COULD DO. THE DEALERSHIP WANTS AN EXORBITANT AMOUNT OF $1600 TO FIX THIS KNOWN PROBLEM. THIS IS VERY UNFAIR TO THE CONSUMERS. GM SHOULD BE CONCERNED THAT THIS DEFECT INCREASES THE CHANCE OF AN ACCIDENT WHICH CAN RESULT IN INJURY OR DEATH. DUE TO THE SERIOUSNESS OF THESE FAULTY HEADLIGHTS, I AM REQUESTING INTERVENTION AND ASSISTANCE FOR ME AND OTHER OWNERS OF THE SRX TO GET OUR VEHICLES REPAIRED EITHER FREE OF CHARGE OR AT A REASONABLE PRICE. THANK YOU SO MUCH AND I LOOK FORWARD TO HEARING FROM YOUR AGENCY SOON.
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
General Motors LLC (GM) is recalling certain model year 2013 Cadillac SRX vehicles manufactured May 29, 2012, through June 26, 2013, and equipped with 3.6L engines. In the affected vehicles, in certain driving situations, there may be a three to four second lag in acceleration due to the transmission control module (TCM) programming.
Consequence & remedy
Consequence: A three to four second lag in acceleration may increase the risk of crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module, free of charge. The recall began on June 3, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. General Motors' number for this recall is 14132.
General Motors (GM) is recalling certain model year 2013 Cadillac SRX vehicles, manufactured January 31, 2012, through March 18, 2013, and equipped with 18 inch wheels. On the affected vehicles, the wheel lug nuts may loosen.
Consequence & remedy
Consequence: If the lug nuts loosen, they may fall off or cause the wheel studs to fracture. Either condition would allow the wheel to separate from the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will remove and reinstall the wheel nuts by performing a tire rotation, free of charge. The recall began on June 3, 2013. Owners may contact GM at 1-800-521-7300. GM's recall campaign number is 13116.
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence & remedy
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Additional source detail variants (3)
Electrical System:software
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Power Train:automatic Transmission
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE20019 · Rear Toe Link Adjuster Separation
Opened Nov 6, 2020 · Closed Dec 23, 2021
Status: closed (inferred from source dates) · Suspension; Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Additional source detail variants (2)
Suspension
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
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