NHTSA owner reports · September 18, 2026 snapshot.
Exterior Lighting complaints
217 reportsClear category filter60,000 miles · Jul 9, 2018
Exterior Lighting
ABOUT A MONTH AGO I NOTICED THE LOW BEAMS ON MY VEHICLE ARE VERY DIM. THEY ARE SO DIM I HAVE GOTTEN OUT OF MY VEHICLE TO ENSURE THAT THEY ARE EVEN ON. THEY ARE ON BUT I CANNOT SEE MORE THAN 5FT IN FRONT OF ME WHILE DRIVING AT NIGHT. IT IS VERY SCARY AND DANGEROUS HOW DIM THEY ARE. SOMETIMES I TURN ON MY HIGH BEAMS TO SEE AT NIGH…
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ABOUT A MONTH AGO I NOTICED THE LOW BEAMS ON MY VEHICLE ARE VERY DIM. THEY ARE SO DIM I HAVE GOTTEN OUT OF MY VEHICLE TO ENSURE THAT THEY ARE EVEN ON. THEY ARE ON BUT I CANNOT SEE MORE THAN 5FT IN FRONT OF ME WHILE DRIVING AT NIGHT. IT IS VERY SCARY AND DANGEROUS HOW DIM THEY ARE. SOMETIMES I TURN ON MY HIGH BEAMS TO SEE AT NIGHT BUT THIS IS ALSO DANGEROUS TO OTHER DRIVERS.
NHTSA ODI #11110231
55,000 miles · Jul 6, 2018
Exterior Lighting
HEAD LIGHTS NO LONGER PROVIDE ADEQUATE LIGHT TO DRIVE SAFELY AT NIGHT WITHOUT USING HIGH BEAMS. HTTP://WWW.CARPROBLEMZOO.COM/CADILLAC/SRX/2013/HEADLIGHTS-PROBLEMS.PHP HTTP://WWW.CARPROBLEMZOO.COM/CADILLAC/SRX/HEADLIGHTS-PROBLEMS.PHP HTTP://WWW.CARPROBLEMZOO.COM/CADILLAC/SRX/HEADLIGHTS-PROBLEMS2.PHP
NHTSA ODI #11109900
82,000 miles · Jul 6, 2018
Exterior LightingCrash
EVER SINCE WE OWNED THIS VEHICLE THE HEADLIGHTS HAVE ALWAYS BEEN DIM. I HAD REPLACED THE BULBS AND IT DID NOT HELP. DEALER SAID IT WOULD BE OVER 1500 TO FIX AND IT WAS NOT COVERED. I CANT AFFORD THAT SO I TOLD MY WIFE WE JUST WILL NOT TRY TO DRIVE IT AT NIGHT. ON THE 3RD OF JULY MY WIFE HAD TO TAKE THE CAR TO THE STORE BECAUSE I…
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EVER SINCE WE OWNED THIS VEHICLE THE HEADLIGHTS HAVE ALWAYS BEEN DIM. I HAD REPLACED THE BULBS AND IT DID NOT HELP. DEALER SAID IT WOULD BE OVER 1500 TO FIX AND IT WAS NOT COVERED. I CANT AFFORD THAT SO I TOLD MY WIFE WE JUST WILL NOT TRY TO DRIVE IT AT NIGHT. ON THE 3RD OF JULY MY WIFE HAD TO TAKE THE CAR TO THE STORE BECAUSE I WAS NOT HOME. I TOLD HER PLEASE BE CAREFUL. WHEN COMING INTO OUR NEIGHBORHOOD SHE MISCALCULATED A RIGHT TURN AND RAN OFF THE ROAD INTO THE DRAINAGE DITCH. SHE WAS SHAKEN UP BUT NOT HURT. SHE WAS ABLE TO GET OUT OF THE DITCH BUT MESSED THE CAR UP PRETTY BAD. SHE SAID SHE SIMPLY COULD NOT SEE THE TURN BECAUSE OF THE HEADLIGHTS BEING TO DIM. I HAVE COMPLAINED TO MY DEALERSHIP BEFORE ABOUT THIS ISSUE AND SAID IT IS NOT COVERED SO THE COST WOULD BE 1500 PLUS. THIS TO ME IS A SAFETY HAZARD THE ONLY WAY WE CAN SEE IS IF WE HAVE THE BRIGHTS ON. THERE NEEDS TO BE A SAFETY RECALL ON THIS MODE OF VEHICLE IT IS VERY DANGEROUS TO DRIVE AT NIGHT.
NHTSA ODI #11109822
Mileage unknown · May 23, 2018
Electronic Stability Control (esc)Exterior LightingVisibility/wiper
UNSAFE DEFECTED HEADLIGHTS. TODAY, I HAD A TECH AT CLAUDE NOLAN CADILLAC JACKSONVILLE, FL CHECK THE HEADLIGHTS AND THE CUE-SYSTEM ON MY 2013 SRX MODEL. THE TECH-ADVISER INFORMED ME THAT I NEED HEADLAMPS THAT COST $1200 EACH AND THREE DOWNLOADS TO FIX THE CUE TECHNOLOGY SYSTEM ISSUE. WHAT? THESE ISSUES ARE WELL DOCUMENTED AS ONGO…
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UNSAFE DEFECTED HEADLIGHTS. TODAY, I HAD A TECH AT CLAUDE NOLAN CADILLAC JACKSONVILLE, FL CHECK THE HEADLIGHTS AND THE CUE-SYSTEM ON MY 2013 SRX MODEL. THE TECH-ADVISER INFORMED ME THAT I NEED HEADLAMPS THAT COST $1200 EACH AND THREE DOWNLOADS TO FIX THE CUE TECHNOLOGY SYSTEM ISSUE. WHAT? THESE ISSUES ARE WELL DOCUMENTED AS ONGOING ISSUES. WHY ARE WE...THE CUSTOMERS ADDRESSING GENERAL MOTORS (GM) NOTED DEFECT/ISSUE SURROUNDING THE SRX 2013 MODEL? I WILL USE SOCIAL MEDIA TO INFORM FOLKS AND POTENTIAL BUYERS TO BEWARE OF THIS SAFETY ISSUE. GM IS NOT BEING ACCOUNTABLE NOR RESPONSIBLE. THE SRX 2013 MODEL IS AN UNSAFE VEHICLE DUE TO THEIR HEADLIGHTS: A RECALL IS NEEDED FOR THIS DEFECT (THAT'S THE RIGHT THING TO DO). BUYERS BEWARE OF ANY OTHER GM-CADILLAC MODELS; NOT TO MENTION THE CADILLAC-CUE SYSTEM EXPERIENCE THAT FREEZE OR CYCLE AUTOMATICALLY WITHOUT TOUCH. AS A CONSUMER, I SUPPORTED GM-AMERICAN CARS (NOT AFTER THIS). REMEMBER GM, YOU CAN MEASURE LOST REVENUE.
NHTSA ODI #11097623
Mileage unknown · May 4, 2018
Exterior Lighting
LOW BEAM HEADLIGHTS ARE UNREASONABLY DIM. THIS HAS BEEN WELL DOCUMENTED WITH GENERAL MOTORS AND ON MANY INTERNET SITES. GENERAL MOTORS IS TELLING ME THAT THEY ARE REVIEWING A RECALL. IN THE MEANTIME I AM DRIVING AND INCREDIBLY UNSAFE VEHICLE. IT IS IN THE SHOP CURRENTLY FOR OTHER REASONS, AND I'M DRIVING A 2015 LONER AND THE DIF…
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LOW BEAM HEADLIGHTS ARE UNREASONABLY DIM. THIS HAS BEEN WELL DOCUMENTED WITH GENERAL MOTORS AND ON MANY INTERNET SITES. GENERAL MOTORS IS TELLING ME THAT THEY ARE REVIEWING A RECALL. IN THE MEANTIME I AM DRIVING AND INCREDIBLY UNSAFE VEHICLE. IT IS IN THE SHOP CURRENTLY FOR OTHER REASONS, AND I'M DRIVING A 2015 LONER AND THE DIFFERENCE IN THE LOW BEAM BRIGHTNESS IS MORE THAN SIGNIFICANT. THIS IS A VERY STRONG SAFETY ISSUE. AND GENERAL MOTORS CAN'T SERIOUSLY EXPECT SOMEONE TO PAY 1500 TO $2,000 IN REPAIRS FOR SOMETHING THAT SHOULD NEVER GO OUT. IT'S THEIR FAULT AND THEY KNOW IT.
NHTSA ODI #11091715
28,000 miles · May 3, 2018
Exterior Lighting
I HAVE A 2013 CADILLAC SRX WITH THE SAME PROBLEM. HOW DO I JOIN THE CLASS ACTION SUIT?
NHTSA ODI #11091653
40,000 miles · Apr 11, 2018
Exterior Lighting
HEADLIGHTS WHEN IN STANDARD ON, NOT BRIGHTS, NOT DAYTIME RUNNING LIGHTS, ARE VERY DIM. ONLY HAVE ABOUT 5 FEET OF VISIBILITY. WE HAVE HAD THE DEALER TWICE DO A FULL EVALUATION, AND ACCORDING TO GM/CADILLAC EVERYTHING CHECKS, VOLTAGES, ETC. IF EVERYTHING CHECKS, THEY WHY ARE THE LIGHTS TOO DIM? THE DEALER WILL DO NOTHING SINCE THE…
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HEADLIGHTS WHEN IN STANDARD ON, NOT BRIGHTS, NOT DAYTIME RUNNING LIGHTS, ARE VERY DIM. ONLY HAVE ABOUT 5 FEET OF VISIBILITY. WE HAVE HAD THE DEALER TWICE DO A FULL EVALUATION, AND ACCORDING TO GM/CADILLAC EVERYTHING CHECKS, VOLTAGES, ETC. IF EVERYTHING CHECKS, THEY WHY ARE THE LIGHTS TOO DIM? THE DEALER WILL DO NOTHING SINCE THERE IS NOTHING IN THEIR (GM/CADILLAC) SYSTEM FOR PROBLEMS. WE USE THOMSON MACCONNELL CADILLAC IN CINCINNATI, OH. THEY ARE FOLLOWING THEIR DIRECTIONS AND WILL NOT DO ANY MORE IN ASSISTING TO CORRECT THE PROBLEM I HAVE SEARCHED THE INTERNET, AND THERE ARE NO RECALLS, NO ANYTHING FOR CORRECTION. THERE ARE HOWEVER, SEVERAL LAWSUITS BEING BROUGHT AGAINST GM FOR THIS PROBLEM, AND THERE ARE OTHERS THAT REFUSE TO DRIVE THEIR SRX AT NIGHT DUE TO THE LOW OUTPUT OF LIGHT. WE ARE PROBABLY GOING TO PARK IT AT NIGHT AND DRIVE OUR OTHER CAR. THIS HAS BEEN THIS WAY FOR THE TWO YEARS WE HAVE OWNED THIS VEHICLE. IF WE CAN'T USE IT WHEN EVER WE WOULD LIKE TO USE, THEN THE PROBLEM NEEDS FIXED BEFORE THERE ARE ACCIDENTS AND MAYBE SOMEONE GETS INJURED OR SOMETHING MORE SERIOUS. WE SHOULD NOT HAVE TO WAIT TILL THAT HAPPENS. THIS NEEDS IMMEDIATE ATTENTION. SOMEONE IS WELCOME TO COME AND VISIT AND DO A DRIVE WITH US AT NIGHT.
NHTSA ODI #11084498
Mileage unknown · Mar 28, 2018
Exterior Lighting
I BOUGHT THIS CAR USED IN AUGUST, 2017. I AM UNABLE TO DRIVE THE VEHICLE AT NIGHT DUE TO THE LOW BEAMS BEING DIM. DOES GM PLAN TO REPLACE THESE BULBS? I CANNOT DRIVE IT FOR FEAR OF ACCIDENT, HITTING A DEER OR SOMEONE NOT SEEING MY VEHICLE.
NHTSA ODI #11081752
77,000 miles · Mar 25, 2018
Exterior Lighting
THE HEAD LIGHTS ARE VERY DIM.THIS IS AN ONGOING DAILY ISSUE. THE ISSUE CANNOT BE REMEDIED BY CHANGING THE BULBS ALONE. THERE IS VERY NOW VISIBILITY AT NIGHT UNLESS THE HIGH BEAMS ARE USED WHICH DISTRACTS ONCOMING TRAFFIC. THIS ISSUE IS EXPERIENCED IN ALL DRIVING SETTINGS, CITY, HIGHWAY, COUNTRY ROADS. IT IS MOST PRONOUNCED WHEN …
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THE HEAD LIGHTS ARE VERY DIM.THIS IS AN ONGOING DAILY ISSUE. THE ISSUE CANNOT BE REMEDIED BY CHANGING THE BULBS ALONE. THERE IS VERY NOW VISIBILITY AT NIGHT UNLESS THE HIGH BEAMS ARE USED WHICH DISTRACTS ONCOMING TRAFFIC. THIS ISSUE IS EXPERIENCED IN ALL DRIVING SETTINGS, CITY, HIGHWAY, COUNTRY ROADS. IT IS MOST PRONOUNCED WHEN DRIVING IN DIMLY LIT COUNTRY ROADS.
NHTSA ODI #11081144
70,000 miles · Mar 8, 2018
Exterior Lighting
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS ON THE VEHICLE WERE INOPERABLE. THE VEHICLE WAS TAKEN TO DORMAN CADILLAC GMC (1000 INTERSTATE DR, DUNN, NC) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE …
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TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS ON THE VEHICLE WERE INOPERABLE. THE VEHICLE WAS TAKEN TO DORMAN CADILLAC GMC (1000 INTERSTATE DR, DUNN, NC) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
NHTSA ODI #11076869
Official recalls
5Jun 24, 2021
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
Sep 19, 2014
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
Apr 25, 2014
General Motors LLC (GM) is recalling certain model year 2013 Cadillac SRX vehicles manufactured May 29, 2012, through June 26, 2013, and equipped with 3.6L engines. In the affected vehicles, in certain driving situations, there may be a three to four second lag in acceleration due to the transmission control module (TCM) programming.
Consequence & remedy
Consequence: A three to four second lag in acceleration may increase the risk of crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module, free of charge. The recall began on June 3, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. General Motors' number for this recall is 14132.
May 16, 2013
General Motors (GM) is recalling certain model year 2013 Cadillac SRX vehicles, manufactured January 31, 2012, through March 18, 2013, and equipped with 18 inch wheels. On the affected vehicles, the wheel lug nuts may loosen.
Consequence & remedy
Consequence: If the lug nuts loosen, they may fall off or cause the wheel studs to fracture. Either condition would allow the wheel to separate from the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will remove and reinstall the wheel nuts by performing a tire rotation, free of charge. The recall began on June 3, 2013. Owners may contact GM at 1-800-521-7300. GM's recall campaign number is 13116.
Mar 15, 2013
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence & remedy
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Additional source detail variants (3)
Electrical System:software
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Power Train:automatic Transmission
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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