2012 Cadillac Srx

LOW BEAM HEADLIGHTS DO NOT PROVIDE ADEQUATE LIGHT TO DRIVE AT NIGHT. IN ORDER TO SEE THE ROAD MUST DRIVE WITH HEADLIGHTS ON HIGH BEAM. WHILE I WAS DRIVING RAN OFF OF ROAD WHILE PASSING AN ONCOMING CAR IN OTHER LANE BECAUSE I COULD NOT SEE ROAD. ALSO COULD NOT SEE TURN LANE FOR MAKING A LEFT TURN. TRAFFIC BEHIND ME WAS BACKED UP AND THEY BLEW THEIR HORN BECAUSE I WAS NOT IN THE TURN LANE. I COULD NOT SEE THE LINES FOR LEFT TURN LANE BECAUSE OF ON COMING TRAFFIC I COULD NOT USE MY HIGH BEAMS!!!! THIS HAS BEEN HAPPENING FOR A YEAR OR MORE BUT TONIGHT IT WAS VERY FRIGHTENING!!!

WHILE DRIVING OR IN PARK AT NIGHT, UNABLE TO SEE SAFELY WITH LOW BEAMS ON--MUST DRIVE WITH HIGH BEAMS ON. THERE IS EXCESSIVE MOISTURE INSIDE OF HEADLIGHT WHICH IS SUPPOSEDLY SEALED. PAID $700 TO HAVE ONE HEADLIGHT ASSEMBLY REPLACED WITH ORIGINAL (NOT AFTERMARKET) TWO YEARS AGO AND THE SEAL IS CLEARLY BROKE. HAVE ALSO TRIED REPLACING BULBS. AFTER READING OF THE CLASS ACTION LAWSUITS IN CALIFORNIA AND FLORIDA, I CONTACTED CADILLAC TO SEE IF THEY WOULD REPLACE MY HEAD LIVES. BECAUSE I AM OUT OF WARRANTY, THEY WERE ON WILLING TO WORK WITH ME, EVEN THOUGH THIS IS CLEARLY A SAFETY ISSUE. WHILE DRIVING WITH LOW BEAMS ON, ONE CANNOT EVEN SEE THE CENTER OR SIDE LINES OF THE ROAD YOU ARE DRIVING.

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS AT NIGHT, THE HEADLIGHTS MALFUNCTIONED. SUTTLE CADILLAC (12525 JEFFERSON AVENUE, NEWPORT NEWS, VIRGINIA 23602) WAS MADE AWARE OF THE FAILURE AND REPLACED THE LOW BEAM HEADLIGHTS TWICE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

LOW BEAM HEADLIGHTS DO NOT PROVIDE ADEQUATE LIGHTING AT NIGHT. YOU CANNOT SEE 30 FEET IN FRONT OF THE CAR ON A DARK ROAD. I HAVE BEEN TOLD BY MECHANICS THAT THERE IS NOTHING THEY CAN DO TO GUARANTEE IMPROVEMENT. THIS IS BOTH GM MECHANICS AND INDEPENDENT. NOT BEING ABLE TO SEE WHEN YOU ARE DRIVING AT NIGHT IS NOT ONLY DANGEROUS TO ME BUT ALSO TO ONCOMING DRIVERS AS I HAVE TO USE MY BRIGHT LIGHTS TO SEE WHERE I AM GOING AND CONSEQUENTLY CREATE GLARE FOR THE ONCOMING CARS. I FEEL THAT CADILLAC HAS A RESPONSIBILITY TO PROVIDE SAFETY WHEN THEY SELL A PRODUCT. PLEASE RECALL THE CAR AND RESOLVE THIS PROBLEM. I AM PLANNING TO KEEP THIS CAR FOR MORE THAN FOUR MORE YEARS AND DONT WANT TO HAVE A SAFETY PROBLEM TO TRY TO WORK AROUND. I HAVE OWNED THE CAR FROM NEW IN 2012 AND USE IT EVERYDAY. IT HAS BEEN, AND IS, MAINTAINED BY GM. DEALERS .

ON 6/25/18, MY WIFE WAS TRAVELING 45 MPH., IN OUR 2012 CADILLAC SRX. THE VEHICLE IN FRONT OF HER WENT TO MAKE A LEFT TURN INTO A SUBDIVISION. BUT, THEN DECIDED NOT TO DO THAT AND PULLED BACK INTO THE LANE OF MY WIFE. SHE SLAMMED ON HER BRAKES, TO AVOID HITTING THE VEHICLE. HOWEVER, SHE COULDN?T ANTICIPATE THEIR MOVE. SHE HIT THEM FROM BEHIND, GOING 45MPH. SHE HIT HER FOREHEAD ON THE VISOR BAR TWICE, CAUSING A SKULL FRACTURE, BRAIN BLEED, SEVER CONCUSSION, DEEP LACERATIONS, A BURST ARTERY IN HER FOREHEAD TO WHERE SHE WAS BLEEDING HEAVILY AND UNCONSCIOUS. HER CHEST HIT THE STEERING WHEEL, WHICH BADLY BRUISED HER RIBS, CAUSING A HIATAL HERNIA, DUE TO THE IMPACT. SHE SUFFERED LACERATIONS TO HER LEFT ARM, KNEE AND HAS RUPTURED DISCS IN HER CERVICAL SPINE. SHE WAS ICU FOR SEVERAL DAYS DUE TO THE BRAIN BLEED AND HEAD INJURIES SHE SUSTAINED. OUR AIR BAG NEVER DEPLOYED AND THE DRIVER SEAT BELT DIDN?T LOCK ON IMPACT, ALLOWING HER TO BOUNCE UPWARD TWICE AND SUSTAINED THE HEAD INJURIES. THE CADILLAC AIR BAGS AND SEAT LOCKING MECHANISMS FAILED TO PROTECT HER FROM INJURIES SHE SHOULD HAD NEVER HAD. SOMEONE NEEDS TO RESEARCH FURTHER THESE ISSUES FOR THE 2012 SRX SO OTHER CONSUMERS DON?T FEEL SAFE IN A VEHICLE, WHERE THE SAFETY MECHANISMS FAIL. CADILLAC SHOULD NOT BE ABLE TO GET AWAY WITH THIS. SHOULD THE 2012 SRX HAVE A RECALL ON AIR BAGS AND SEAT BELT LOCKING MECHANISMS FAILING? MORE THAN ONE COMPLAINT HAS BEEN POSTED, SO I HOPE THE NHTSA INVESTIGATES THIS FOR US ALL. PLEASE CONSIDER THIS A FORMAL COMPLAINT! THANK YOU, AND PLEASE FOLLOW UP! *TR

I PURCHASED MY VEHICLE BRAND NEW IN 2012. WITHIN A SHORT WHILE, I NOTICED HOW DIM THE HEADLIGHTS WERE. IT IS EXTREMELY DANGEROUS/IMPOSSIBLE TO DRIVE MY VEHICLE AT NIGHT AS THESE HEADLIGHTS CAUSE LITTLE TO NO VISIBILITY. WHEN I CALLED THE DEALERSHIP THEY SAID IF THEY WERE TO REPLACE THE CURRENT HEADLIGHTS THEY WOULD REPLACED WITH THE SAME FAULTY HEADLIGHTS UNFORTUNATELY. I WAS THEN TOLD BY THE DEALERSHIP THAT MY ONLY OPTION IS TO SELL THE CAR. I CANNOT AFFORD A NEW CAR AND KNOW THAT THE PROPER & FAIR SOLUTION WOULD BE FOR CADILLAC TO ISSUE A RECALL ON THESE HEADLIGHTS AND REPLACE THEM WITH PROPER, SAFE AND FUNCTIONING HEADLIGHTS. THANK YOU.

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE HEADLAMPS WERE DIM AND CREATED POOR VISIBILITY WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO BARKLEY BUICK GMC (3575 SKYLAND BLVD E, TUSCALOOSA, AL 35405) AND THE LIGHT BULBS WERE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000. THE VIN WAS NOT PROVIDED.

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING 50 MPH, THE REAR DRIVER SIDE WHEEL SHIFTED OUT OF CONTROL. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE TO THE ROAD SHOULDER. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO FOUND THAT THE REAR DRIVER SIDE WHEEL TOE LINK ADJUSTER SEPARATED, WHICH CAUSED THE WHEEL TO BE UNBALANCED. THE REAR DRIVER SIDE TOE LINK WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. AN UNKNOWN DEALER WAS CONTACTED AND STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V571000 (SUSPENSION) IN 2014 BY THE PREVIOUS OWNER; HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.