Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
380–25K
3125–50K
6850–75K
7275–100K
57100–150K
4150K+
270 reports with mileage · 146 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Exterior Lighting. Review the 233 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Service Brakes. Review the 42 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Suspension. Review the 41 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
32 crash reports4 fire reports23 injury reports
What owners actually said
416 reports
130,000 miles · Feb 8, 2020
Service Brakes
WHILE IN MOTION, I APPLIED THE BRAKE PEDAL AND THE PEDAL WENT TO THE FLOOR AND THE CAR DID NOT STOP ALMOST CAUSING A WRECK. AFTER THAT THE BRAKES RETURNED TO NORMAL. I TOOK THE VEHICLE TO GM HERE AND THEY WERE UNABLE TO FIND ANY PROBLEM. AFTER A FEW WEEKS PASSED BY THE CAR THEN DID IT AGAIN. THIS NEEDS TO BE APPROACHED BECAUSE T…
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WHILE IN MOTION, I APPLIED THE BRAKE PEDAL AND THE PEDAL WENT TO THE FLOOR AND THE CAR DID NOT STOP ALMOST CAUSING A WRECK. AFTER THAT THE BRAKES RETURNED TO NORMAL. I TOOK THE VEHICLE TO GM HERE AND THEY WERE UNABLE TO FIND ANY PROBLEM. AFTER A FEW WEEKS PASSED BY THE CAR THEN DID IT AGAIN. THIS NEEDS TO BE APPROACHED BECAUSE THERE ARE SO MANY PEOPLE WITH THE SAME ISSUE! SOMEONE IS GOING TO GET HURT OR KILLED!
NHTSA ODI #11307926
Mileage unknown · Feb 5, 2020
Exterior Lighting
THE HEADLIGHTS ARE DIM.
NHTSA ODI #11307183
95,720 miles · Feb 4, 2020
Exterior Lighting
CAN NOT SEE THE ROAD WITH LOW BEAMS ON. VERY DANGEROUS. CAN NOT DRIVE CAR AT NIGHT
NHTSA ODI #11307109
103,899 miles · Feb 3, 2020
Exterior Lighting
LOW BEAM HEADLIGHTS HAVE BECOME VERY DIM TO THE POINT THAT WE ARE UNABLE TO DRIVE AT NIGHT SAFELY AND CANNOT DRIVE AT ALL DURING RAIN AT NIGHT. CONTACTED LOCAL DEALER AND TOLD THE COST WOULD BE AT LEAST $1300 BECAUSE COMPLETE ASSEMBLY MUST BE REPLACED BECAUSE REPLACING BULB ONLY WILL NOT REPAIR PROBLEM.
NHTSA ODI #11306675
61,000 miles · Jan 31, 2020
Engine
WAS DRIVING TO WORK WHEN MY CAR SPUTTERED THEN SHUT OFF,I DIDN'T HAVE A CODE OR WARNING ON THE DASH I HAD 30 PERCENT OIL LEFT AND 2000 MILES BEFORE NEXT OIL CHANGE. HAD IT TOWED TO A CADILLAC DEALERSHIP AND THEY FOUND THE ENGINE IS SEIZED, AFTER OPENING UP THE ENGINE THERE WAS SLUDGE. IT ONLY HAS 61,000 MILES AND I HAVE ALL THE …
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WAS DRIVING TO WORK WHEN MY CAR SPUTTERED THEN SHUT OFF,I DIDN'T HAVE A CODE OR WARNING ON THE DASH I HAD 30 PERCENT OIL LEFT AND 2000 MILES BEFORE NEXT OIL CHANGE. HAD IT TOWED TO A CADILLAC DEALERSHIP AND THEY FOUND THE ENGINE IS SEIZED, AFTER OPENING UP THE ENGINE THERE WAS SLUDGE. IT ONLY HAS 61,000 MILES AND I HAVE ALL THE PAPERWORK WHERE ALL OIL CHANGES WERE DONE ON TIME. EXTENDED WARRANTY CO. WON'T COVER SLUDGE. I HAD READ ONLINE THAT THIS IS A COMMON PROBLEM, GM NEED TO RECALL THESE ENGINES, THIS IS A $10,000 DEFECT. I HAVE ONLY OWNED THIS CAR 10 MONTHS.
NHTSA ODI #11306383
40,000 miles · Jan 29, 2020
Exterior Lighting
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THE LOW BEAM HEADLIGHTS PROJECTED BEAM WAS INSUFFICIENT FOR SAFE OPERATION OF THE VEHICLE. THE CONTACT STATED THAT WHILE DRIVING IN INCLEMENT WEATHER THE VISIBILITY WAS MINIMAL. THE CONTACT STATED THAT THE VEHICLE WAS UNSAFE TO OPERATE AT NIGHT. THE VEHICLE WAS NOT REP…
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TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THE LOW BEAM HEADLIGHTS PROJECTED BEAM WAS INSUFFICIENT FOR SAFE OPERATION OF THE VEHICLE. THE CONTACT STATED THAT WHILE DRIVING IN INCLEMENT WEATHER THE VISIBILITY WAS MINIMAL. THE CONTACT STATED THAT THE VEHICLE WAS UNSAFE TO OPERATE AT NIGHT. THE VEHICLE WAS NOT REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
NHTSA ODI #11302728
73,000 miles · Jan 29, 2020
Exterior Lighting
MY 2012 CADILLAC SRX WHILE DRIVING AT NIGHT ON LOW BEAM IS VERY, VERY DIM. IT'S BASICALLY LIKE DRIVING WITH NO LIGHTS ON. THIS ONLY EFFECTS LOW BEAM, NOT HIGH. I CAN NOT VISUALLY SEE WELL. THIS PROBLEM HAS STEADILY GOTTEN WORSE. WHILE DRIVING IN THE RAIN, YOU CAN BARELY SEE THE ROAD ON LOW BEAM. THERE ARE 1000'S AND 1000'S OF CO…
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MY 2012 CADILLAC SRX WHILE DRIVING AT NIGHT ON LOW BEAM IS VERY, VERY DIM. IT'S BASICALLY LIKE DRIVING WITH NO LIGHTS ON. THIS ONLY EFFECTS LOW BEAM, NOT HIGH. I CAN NOT VISUALLY SEE WELL. THIS PROBLEM HAS STEADILY GOTTEN WORSE. WHILE DRIVING IN THE RAIN, YOU CAN BARELY SEE THE ROAD ON LOW BEAM. THERE ARE 1000'S AND 1000'S OF COMPLAINTS ON THE INTERNET, BUT I COULD NOT FIND A RECALL.
NHTSA ODI #11302721
80,000 miles · Jan 27, 2020
Exterior Lighting
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING AT VARIOUS SPEEDS THE LOW BEAMS HEADLIGHTS FAILED TO PRODUCE ADEQUATE LIGHTING. THE TPMS WARNING INDICATOR LIGHT WAS ILLUMINATED. THE CONTACT CALLED RICK HENDRICK CHEVROLET NORFOLK 6252 E VIRGINIA BEACH BLVD, NORFOLK, VA 23502, (757) 266-5804 AND INFORMED THE DEALER OF THE …
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TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING AT VARIOUS SPEEDS THE LOW BEAMS HEADLIGHTS FAILED TO PRODUCE ADEQUATE LIGHTING. THE TPMS WARNING INDICATOR LIGHT WAS ILLUMINATED. THE CONTACT CALLED RICK HENDRICK CHEVROLET NORFOLK 6252 E VIRGINIA BEACH BLVD, NORFOLK, VA 23502, (757) 266-5804 AND INFORMED THE DEALER OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILLAGE WAS 80,000.
NHTSA ODI #11302234
Mileage unknown · Jan 27, 2020
Exterior Lighting
BOTH MY CAR'S HEADLIGHT ASSEMBLY ARE SO DIM, THAT I CAN NO LONGER DRIVE AT NIGHT. GM IS AWARE OF THIS PROBLEM IN 2010-2015 MODELS. A LAW SUIT WAS WON IN FLORIDA, HOWEVER, THE OUT OUTCOME ONLY REPAIRS CARS IN FLORIDA AND CALIFORNIA. IF GM IS GOING TO REPLACE SOME HEADLIGHT ASSEMBLIES THEN THAT IS ADMITTED GUILT AND SHOULD REPLACE…
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BOTH MY CAR'S HEADLIGHT ASSEMBLY ARE SO DIM, THAT I CAN NO LONGER DRIVE AT NIGHT. GM IS AWARE OF THIS PROBLEM IN 2010-2015 MODELS. A LAW SUIT WAS WON IN FLORIDA, HOWEVER, THE OUT OUTCOME ONLY REPAIRS CARS IN FLORIDA AND CALIFORNIA. IF GM IS GOING TO REPLACE SOME HEADLIGHT ASSEMBLIES THEN THAT IS ADMITTED GUILT AND SHOULD REPLACE CARDS IN THE OTHER 48 STATES. THERE IS ANOTHER LAW SUIT IN DETROIT, RIGHT NOW. IT IS NOT A COINCIDENCE THAT THE HEADLIGHT ISSUE IS ALL OVER THE NATION! GM KNEW OF THE PROBLEMS FROM 2010 TO 2015, AND DID NOT CORRECT THE DEFECT OF THE SEALING GASKET, OR WHATEVER THEY CALL IT. CONSUMERS SHOULD NOT HAVE TO PAY FOR DEFECT THAT WAS KNOWN ABOUT AND IGNORED. IF YOU WILL LOOK ONLINE ON VARIOUS FORUMS AND BLOGS YOU WILL SEE THERE ARE A LOT OF US THAT HAVE THIS PROBLEM. NOT BEING ABLE TO DRIVE AT NIGHT IS A MAJOR INCONVENIENCE, NOT TO MENTION VERY DANGEROUS TO ME AS WELL AS EVERYONE ELSE ON THE ROAD. THE LIGHT DIMMING STARTED SEVERAL YEARS AGO, HOWEVER, JUST IN THE LAST 2 YEARS THE PROBLEM HAS GOTTEN TO THE POINT I CAN'T DRIVE AT NIGHT DUE TO THE FACT IT LOOKS LIKE I HAVE MY PARKING LIGHTS ON WHEN DRIVING.
NHTSA ODI #11302166
66,354 miles · Jan 26, 2020
Service Brakes
WHILE TURNING OFF TO ENTER A GROCERY STORE PARKING LOT I STEPPED ON THE BRAKES AND THE BRAKE PEDAL WENT TO THE FLOOR. I HAD TO QUICKLY PUMP THE BRAKES TO SLOW DOWN. THE ROAD CONDITIONS WERE WET WITH A LITTLE BIT OF ICE. I FELT A SHUDDER IN THE FRONT SUSPENSION WHEN IT HAPPENED. THIS HAS HAPPENED BEFORE APPROXIMATELY 2 YEARS AGO …
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WHILE TURNING OFF TO ENTER A GROCERY STORE PARKING LOT I STEPPED ON THE BRAKES AND THE BRAKE PEDAL WENT TO THE FLOOR. I HAD TO QUICKLY PUMP THE BRAKES TO SLOW DOWN. THE ROAD CONDITIONS WERE WET WITH A LITTLE BIT OF ICE. I FELT A SHUDDER IN THE FRONT SUSPENSION WHEN IT HAPPENED. THIS HAS HAPPENED BEFORE APPROXIMATELY 2 YEARS AGO BUT IT CORRECTED ITSELF IN A FEW MINUTES AFTER TURNING OFF THE VEHICLE. THIS TIME IT HASN'T CORRECTED AND THE VEHICLE IS UNDRIVABLE DUE TO SAFETY CONCERNS. I HAD TO HAVE THE VEHICLE TOWED HOME.
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
General Motors LLC (GM) is recalling certain model year 2011-2012 Buick LaCrosse, Regal and Chevrolet Camaro, as well as certain 2010-2012 Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles, equipped with power height adjustable driver and passenger seats. In the affected vehicles, the bolt that secures the driver's and passenger's power front seat height adjuster may fall out causing the seat to drop suddenly to the lowest vertical position.
Consequence & remedy
Consequence: If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the height adjuster shoulder bolts, free of charge. The manufacturer distributed interim letters to owners on September 11, 2014. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14271.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE20019 · Rear Toe Link Adjuster Separation
Opened Nov 6, 2020 · Closed Dec 23, 2021
Status: closed (inferred from source dates) · Suspension; Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Additional source detail variants (2)
Suspension
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
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