2012 Cadillac Srx

AFTER A HEAVY STORM, I ATTEMPTED TO START MY CAR THAT WAS PARKED IN THE DRIVEWAY, BUT NOTHING IN THE CAR WOULD RESPOND TO THE KEY FOB OR PUSH TO START. AFTER JUMPING THE BATTERY, WE WERE ABLE TO START THE VEHICLE, HOWEVER, THE ELECTRICAL SYSTEMS WERE ERRATICALLY SHUTTING OFF AND RESTARTING. THE GAUGES AND SYSTEM LIGHTS KEPT BLINKING AND TURNING OFF. THE ENGINE BEGAN TO SMOKE, SO I TURNED THE VEHICLE OFF. THERE WAS A MUSTY SMELL WHICH PROVOKED ME TO SEARCH FOR WATER INTRUSION. THE FRONT FLOORBOARDS WERE SOAKING WET. I COULDN'T GET THE LIFTGATE OPEN, SO I CLIMBED INTO THE REAR AREA AND FOUND COMPARTMENTS THAT HAD STANDING WATER. THE REAR CARPETS WERE ALSO WET. I HAD THE VEHICLE TOWED TO THE DEALERSHIP, AND THEY INFORMED ME THAT THE STORM CAUSED DEBRI TO CLOG THE SUNROOF DRAINS CAUSING THE OVERFLOW PANS TO POUR INTO THE VEHICLE. THIS CAUSED THE LIFTGATE MODULE TO INITIATE A PERPETUAL SIGNAL TO THE BATTERY CAUSING IT TO DIE. I ALSO HAD WATER AND FOGGING BUILT UP IN THE HEADLIGHT COVERS REDUCING THE LAMP OUTPUT. AFTER RESEARCHING THIS ISSUE, I FOUND THAT IT IS A VERY COMMON DESIGN FLAW THAT GM REFUSES TO ADMIT OR EVEN COVER REPAIRS BEYOND THE INITIAL MANUFACTURER'S WARRANTY. THIS IS VERY DISCONCERTING BECAUSE I'M SURE THE ISSUE WILL HAPPEN AGAIN WHEN THERE'S A RAIN DOWNPOUR, AND IT'S ONLY A MATTER OF TIME BEFORE THE WATER CORRODES THE LIFTGATE MODULE OR OTHER ELECTRONIC COMPONENTS. WATER AVOIDANCE IS NOT AN OPTION. I FEEL THAT GM SHOULD OWN THIS PROBLEM THEY CREATED AND PROVIDE A PERMANENT SOLUTION TO THE ISSUE.

HEADLIGHTS ON NORMAL USE SETTING (NOT HI-BEAM) ARE ON BUT SO LOW BRIGHTNESS WISE IT IS IMPOSSIBLE TO DRIVE AT NIGHT USING THEM. YOU HAVE TO USE HI-BEAM ALL THE TIME WHICH IS A LARGER HAZARD FOR US AND OTHERS ON THE ROAD. IN LOOKING CLOSELY AT THE HEADLIGHTS, THE SILVER PART TO MAKE THE REFLECTION WORK, IS ALL BLACK. REPLACING THE BULBS DOES NOTHING TO IMPROVE THE QUALITY OF VISION WHEN USING THE LIGHTS ON THE NORMAL SETTING. A LETTER WAS SENT TO REIMBURSE FOR REPLACEMENTS, HOWEVER, IT HAD TO BE USED IN A SHORT TIME FRAME AND WE WOULD HAVE HAD TO COME UP WITH MORE MONEY THAN WAS GOING TO BE REIMBURSED ACCORDING TO THE DEALER. THIS SHOULD BE A FULL BLOWN RECALL WITH ZERO OUT OF POCKET. IT IS DANGEROUS!

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE HEADLIGHTS WERE DIM. THE CONTACT TOOK THE VEHICLE TO PENSKE CADILLAC OF SOUTH BAY SERVICE (18600 HAWTHORNE BLVD SUITE #101, TORRANCE, CA 90504) WHERE SHE WAS INFORMED THAT MOISTURE ENTERED THE HEADLIGHTS WHICH HAD CAUSED THEM TO DIM. THE CONTACT THEN RECEIVED A NOTICE FROM CADILLAC IN REGARDS TO THE HEADLIGHTS, THAT STATED THAT THE MANUFACTURER WAS AWARE OF THE ISSUE WITH THE HEADLIGHTS. THE LETTER GAVE THE CONTACT INSTRUCTIONS ON HOW TO RECEIVE A REIMBURSEMENT FOR THE HEADLIGHTS IF THE VEHICLE WAS REPAIRED OUT OF POCKET. THE CONTACT THEN TOOK THE VEHICLE BACK TO THE DEALER WHERE SHE HAD THE HEADLIGHTS REPAIRED. THE CONTACT ALSO HAD THE DRIVER'S SEAT REPAIRED OUT OF POCKET DUE TO THE SEAT MOVING BACK IN FORTH WHILE THE VEHICLE WAS IN MOTION. THE MANUFACTURER WAS THEN NOTIFIED OF THE REPAIR THAT WAS MADE TO HER HEADLIGHTS. THE MANUFACTURER THEN INFORMED HER THAT HER VEHICLE WAS NOT UNDER RECALL AND THAT SHE WAS NOT ENTITLED TO A REIMBURSEMENT. UPON INVESTIGATION, THE CONTACT ALSO DISCOVERED NHTSA CAMPAIGN NUMBER: 14V447000 (SEATS) WHICH SHE LINKED TO THE SEAT FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 66,878.

I WENT HELP A FAMILY MEMBER AT THEIR HOUSE. I GOT LATER IN THE DAY AND BY THE TIME I WAS READY TO LEAVE IT HAD BECOME DARK. BACKING OUT OF THE DRIVEWAY I NOTICED THE THE VISIBILITY WAS POOR DUE TO THE BACK WINDOW BEING MUCH HIGHER THAN I WAS USED TO. I ONLY HAD THE VEHICLE A WEEK SO I USED THE MIRRORS MOSTLY AND FIGURED I WASN'T USE TO IT YET. WHEN I NOTICED THE HEADLIGHTS WERE VERY DIM, I THOUGHT I DID SOMETHING WRONG AND DIDN'T TURN THEM ON AND MAYBE THEY WERE IN "DAYLIGHT" DRIVING MODE. NOT BEING FAMILIAR WITH THE DASH BOARDS BUTTONS I WAS SCRAMBLING PUSH THE RIGHT HEADLIGHT SETTING, IT WAS ALSO RAINING PRETTY HARD NOTHING SEEMED TO HELP SO I JUST DROVE HOME VERY SLOWLY AND NERVOUS WONDERING WHY A 55 THOUSAND DOLLAR SUV HAD SUCH CRAPPY HEADLIGHTS, I READ A LOT COMPLAINTS ABOUT THEM RECENTLY AND REALIZED THAT IT WASN'T ME. THE FRONT LIGHTS WERE A MAJOR ISSUE OF COMPLAINT. I LIVE IN FLORIDA AND IT RAINS VERY HARD AND FAST HERE AND I RARELY GO ANYWHERE AT NIGHT. BUT I CAN'T GO THE REST OF MY LIFE ONLY DRIVING DURING DAYLIGHT HOURS ONLY, HAD I HAVE READ THOSE COMPLAINTS BEFORE BUYING IT I WOULD HAVE PROBABLY DISMISSED IT AS OVER EXAGGERATED WHINER THAT COMPLAINS ABOUT SILLY THINGS .BUT THIS IS VERY MAJOR SAFETY ISSUE. I HAVE OWNED SEVERAL CADILLACS IN THE PAST AND HAVE ALWAYS HAD NOTHING BUT GOOD THINGS TO SAY ABOUT THEM. BUT THIS IS GOING TO KILL SOME PEOPLE, I'M VERY SURPRISED IT HASN'T ALREADY. ALL THE TALK ABOUT MOISTURE GETTING IN SIDE IS NOT THE CASE WITH MINE. I BOUGHT IT USED AND IT DREW MY ATTENTION BECAUSE THE HEADLIGHT LENSES' WERE SHOWROOM CLEAR AND NOT LIKE A LOT OF THE PLASTIC LENS THAT ARE SUN OF WATER DAMAGED. SO ITS NOT THE LENS ISSUE WITH MINE IT JUST CRAPPY LIGHT BULBS, DESIGN, OR SOMETHING, BUT CADILLAC NEEDS TO FIX IT. I AM SHOCKED THAT IT HAS GONE THIS MANY YEARS WITHOUT MULTIPLE DEATHS. I NEVER COMPLAIN ABOUT ANYTHING BUT WOW! THIS IS BADDDD!!!

RECEIVED A LETTER FROM CADILLAC/GMC REGARDING THE HEADLAMP CAPSULES AND/OR CAUSE HALOGEN HEADLIGHTS TO BECOME DIM OVER TIME, WELL MINE ARE LIKE NOT HAVING HEADLIGHTS DUE TO BE SO DIM. THEY WANT YOU TO PAY THEN THEY WILL REIMBURSE YOU IF THEY DETERMINE IT WAS DEFECTED. THE COST IS $800 PER HEADLIGHT. SO YOUR NOT GUARANTEED REIMBURSEMENT. THIS IS NOT ACCEPTABLE FOR THEM TO ASK THIS OF AN OWNER. THEY NEED TO PAY FOR THE HEADLIGHT REPLACEMENT, AFTER ALL THEY DID BUILD THE CAR AND YOU PAY FOR THE CAR WHICH THEY TELL YOU HOW GREAT THE CAR IS AND THE WARRANTY. I AM SO UPSET WITH THEM. I CANT PAY THE $800 TOTAL $1600 FOR REPAIRS THAT WAS ON THEIR BEHALF. THEY ARE NOT ARE NOT REPRESENTING THEIR BRAND VERY WELL AT ALL. TO THEM ITS ALL ABOUT THE MONEY! DO THEY NOT REALIZE THE ECONOMY IS NOT GOOD AT THIS TIME FOR SOME PEOPLE WHICH I HAPPEN TO BE ONE OF THOSE. I PAID THEIR PRICE FOR MY SRX SO THEY SHOULD HONOR THEIR MISTAKE WITH THEIR MONEY!! PLEASE HELP ME WITH THIS ISSUE. THE DATE ENTERED BELOW IS WHEN I RECEIVED THE LETTER FROM CADILLAC. LIGHTS HAVE BEEN DIM FOR AWHILE.

2012 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO HEADLAMPS SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER ADVISED THE CONSUMER MUST FIRST PAY FOR THE SAFETY REPAIR RECALL AND THEN BE REIMBURSED. THAT WAS THE ONLY WAY THE RECALL REPAIR WOULD BE COMPLETED. THE CONSUMER STATED THE MANUFACTURER WOULD NOT FULLY REIMBURSE THE COST OF REPAIRS. *JS

A LETTER WAS SENT TO ME BY CADILLAC RELATED TO HEADLIGHTS THAT GOT MOISTURE IN THEM AND BECAME CLOUDY. IT SAID THEY WOULD PAY TO HAVE THIS FIXED FOR 1 OR BOTH HEADLIGHTS WHETHER THE PROBLEM HAD HAPPENED OR NOT YET. I HAD JUST PAID $1,600.00 TO HAVE 1 HEADLIGHT REPLACED DUE TO THIS VERY PROBLEM. THE LETTER SAID I WOULD BE REIMBURSED IF I HAD ALREADY PAID TO FIX PROBLEM. I BROUGHT CAR AND LETTER TO MY CADILLAC DEALERSHIP GARLAND CADILLAC AT 972-840-4100. I SHOWED THEM EVERYTHING AND THEY SAID THEY DID NOT USE THE PARTS TO FIX MY CAR THAT WERE LISTED ON THE LETTER TO ME. I ASKED FOR A COPY OF MY BILL WITH THE PARTS THEY USED ON IT SO I COULD CALL CADILLAC AND GOT THAT. WHEN I LATER LOOKED IN MY PAPERWORK THE LETTER CADILLAC SENT ME WAS MISSING, PRESUMABLY KEPT BY THE DEALERSHIP WHEN I WAS THERE. I KNOW DUE TO COVID EVERYTHING WAS EXTENDED AS FAR AS TIME FRAMES. I NEED HELP WITH HAVING ANOTHER COPY OF THE LETTER SENT TO ME, HAVING THE THE DEALERSHIP REIMBURSE ME FOR THE REPAIR OF THE 1 HEADLIGHT, AND IN CASE THE 2ND HEADLIGHT DEVELOPS AN ISSUE BEING ABLE TO GO BACK TO THE DEALERSHIP TO HAVE IT FIXED. IF THEY DID NOT USE THE APPROPRIATE PARTS TO FIX MY INITIAL HEADLIGHT REPAIR I AM NOT SURE WHAT TO DO WITH THAT. THE REPAIR HAS BEEN FINE, DONE MARCH OF 2018. NO ACCIDENT HAS HAPPENED.