NHTSA owner reports · September 18, 2026 snapshot.
Service Brakes complaints
42 reportsClear category filter52,800 miles · Feb 13, 2021
Service Brakes
WE WERE TRAVELING ON A CITY STREETS AND THE BREAK SYSTEM ON THE VEHICLE WAS WORKING PROPERLY UNTIL WE HAD TO DO A HARD BREAKING EMERGENCY STOP AT APPROXIMATELY 25 TO 30 MPH. THERE WERE ICY CONDITIONS AND WE SLID THROUGH AN INTERSECTION. IMMEDIATELY AFTER THE EMERGENCY BREAKING, AND WHEN WE APPLIED THE BREAKS AGAIN, THE BREAK PED…
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WE WERE TRAVELING ON A CITY STREETS AND THE BREAK SYSTEM ON THE VEHICLE WAS WORKING PROPERLY UNTIL WE HAD TO DO A HARD BREAKING EMERGENCY STOP AT APPROXIMATELY 25 TO 30 MPH. THERE WERE ICY CONDITIONS AND WE SLID THROUGH AN INTERSECTION. IMMEDIATELY AFTER THE EMERGENCY BREAKING, AND WHEN WE APPLIED THE BREAKS AGAIN, THE BREAK PEDAL HAD NO RESISTANCE AND THE BREAK PEDAL WOULD SLOWLY GO THE FLOOR WITH LITTLE OR NO BREAKING ACTION. A INSPECTION UNDER THE VEHICLE DID NOT REVEAL ANY FLUID LEAKS TO INDICATE A RUPTURE OF THE SEALED BREAK SYSTEM. RESEARCH ON THE INTERNET SUGGEST THAT A VALVE MAY HAVE BECOME STUCK OPEN IN THE ABS CONTROL VALVE ASSEMBLY REVERTING FLUID BACK TO THE MASTER CYLINDER RESERVOIR AND NOT TO THE WHEELS. IF THIS IS THE CASE, THIS COULD POTENTIALLY BE A SAFETY HAZARD FOR AN UNSUSPECTING DRIVER OF ANY BREAKING PROBLEMS WHILE CONTINUING TO DRIVE THE VEHICLE AFTER HARD BREAKING. THE MILLAGE ON THE VEHICLE WAS APPROXIMATELY 53000 MILES. I HAVE NOT FOUND ANY RECALLS ON THIS PROBLEM BUT, I THINK IT MAY BE WARRANTED BEFORE SOMEONE IS SERIOUSLY INJURED OR KILLED.
NHTSA ODI #11396120
86,789 miles · Feb 11, 2021
Service Brakes
IN FEB. 2019 MY BRAKE PEDAL WENT TO THE FLOOR CAUSING ME TO RUN A RED LIGHT. THERE WAS NO ACCIDENT. THE PROBLEM DID NOT REPEAT AND I DROVE IT IMMEDIATELY TO THE DEALERSHIP WHICH COULD NOT FIND A PROBLEM AND REPLACED ALL PARTS WHICH COULD HAVE CAUSED IT. THE BRAKE PEDAL AGAIN WENT TO THE FLOOR IN FEB. 2021 WHEN EXITING A STORE P…
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IN FEB. 2019 MY BRAKE PEDAL WENT TO THE FLOOR CAUSING ME TO RUN A RED LIGHT. THERE WAS NO ACCIDENT. THE PROBLEM DID NOT REPEAT AND I DROVE IT IMMEDIATELY TO THE DEALERSHIP WHICH COULD NOT FIND A PROBLEM AND REPLACED ALL PARTS WHICH COULD HAVE CAUSED IT. THE BRAKE PEDAL AGAIN WENT TO THE FLOOR IN FEB. 2021 WHEN EXITING A STORE PARKING LOT AND NO ACCIDENT OCCURRED. AGAIN TOOK TO DEALERSHIP WHO DID NOT FIND A PROBLEM.
NHTSA ODI #11395699
133,000 miles · Jan 28, 2021
Air BagsService BrakesCrashInjury
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING 25 MPH, WHEN DEPRESSING ON THE BRAKE PEDAL BUT THE VEHICLE BEGAN TO ACCELERATE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED HE REAR ENDED ANOTHER VEHICLE. AIRBAGS DID NOT DEPLOY. THE CONTACT SUSTAINED A FRACTURED RIGHT FOOT, BA…
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TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING 25 MPH, WHEN DEPRESSING ON THE BRAKE PEDAL BUT THE VEHICLE BEGAN TO ACCELERATE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED HE REAR ENDED ANOTHER VEHICLE. AIRBAGS DID NOT DEPLOY. THE CONTACT SUSTAINED A FRACTURED RIGHT FOOT, BACK AND NECK INJURIES AND FRONT PASSENGER SUSTAINED NECK, BACK AND BOTH KNEES INJURED. THE CONTACT DID SEEK MEDICAL ATTENTION THE FOLLOWING DAY. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO TOW LOT. THE CONTACT STATED HE CALLED USED DEALER AND WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 133,000.
NHTSA ODI #11390471
58,000 miles · Nov 25, 2020
Exterior LightingService Brakes
THE HEADLIGHTS ARE TOO DIM. I CAN'T SEE AT NIGHT AND ESPECIALLY IF IT IS RAINING. I HAVE AVOIDED GOING OFF THE ROAD MORE THAN ONCE. I HIT A FOX ON A BUSY ROAD BECAUSE I NEVER SAW IT DURING A RAINY NIGHT. MY BRAKES HAVE PRESSED TO THE FLOOR MANY TIMES. I BROUGHT IT BACK TO THE DEALER AND THEY SAID THEY COULDN'T SEE IT. IT IS IN…
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THE HEADLIGHTS ARE TOO DIM. I CAN'T SEE AT NIGHT AND ESPECIALLY IF IT IS RAINING. I HAVE AVOIDED GOING OFF THE ROAD MORE THAN ONCE. I HIT A FOX ON A BUSY ROAD BECAUSE I NEVER SAW IT DURING A RAINY NIGHT. MY BRAKES HAVE PRESSED TO THE FLOOR MANY TIMES. I BROUGHT IT BACK TO THE DEALER AND THEY SAID THEY COULDN'T SEE IT. IT IS INTERMITTENT. YOU NEVER KNOW WHEN YOU WILL HAVE NO BRAKES. IT SEEMS TO HAPPEN IF I MAKE A SHARP TURN, HARD STOP OR GO OVER A ROUGH SURFACE. THIS IS LIFE & DEATH.AND SCARY. SOMEONE WILL GET HURT OR DIE.I PURCHASED THE CAR IN 2019 AND IT HAPPENS TO THIS DAY,NOVEMBER 2020.
NHTSA ODI #11376401
106,000 miles · Nov 12, 2020
Service Brakes
AFTER GOING OVER A POTHOLE THE BRAKES SEEMED TO GIVE OUT. THE CAR WAS GOING AT A SPEED OF 20 MILES PER HOUR AND WAS APPROACHING A STOP SIGN. THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR AND THE CAR DID NOT COME TO A COMPLETE STOP. I HAVE SEEN THIS ISSUE REPORTED BY OTHER CADILLAC SRX OWNERS BUT THERE IS NOTHING ON THE CADILLA…
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AFTER GOING OVER A POTHOLE THE BRAKES SEEMED TO GIVE OUT. THE CAR WAS GOING AT A SPEED OF 20 MILES PER HOUR AND WAS APPROACHING A STOP SIGN. THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR AND THE CAR DID NOT COME TO A COMPLETE STOP. I HAVE SEEN THIS ISSUE REPORTED BY OTHER CADILLAC SRX OWNERS BUT THERE IS NOTHING ON THE CADILLAC WEBSITE REGARDING IT.
NHTSA ODI #11374259
118,000 miles · Mar 2, 2020
Exterior LightingService Brakes
WHILE DRIVING AND WITHOUT WARNING, I HAVE MINIMUM BRAKING POWER. I MUST SMASH THE PETAL TO FLOOR IN ORDER TO STOP AT A LIGHT OR STOP SIGN. USUALLY, I'M NOT GOING MORE THAN 35 MPH. THIS HAPPENS AT LEAST 2-3 TIMES PER MONTH. I FEAR I WILL HAVE AN ACCIDENT. TWO DIFFERENT REPAIR SHOPS COULD NOT ID THE PROBLEM. THE OTHER ISSUE IS WHE…
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WHILE DRIVING AND WITHOUT WARNING, I HAVE MINIMUM BRAKING POWER. I MUST SMASH THE PETAL TO FLOOR IN ORDER TO STOP AT A LIGHT OR STOP SIGN. USUALLY, I'M NOT GOING MORE THAN 35 MPH. THIS HAPPENS AT LEAST 2-3 TIMES PER MONTH. I FEAR I WILL HAVE AN ACCIDENT. TWO DIFFERENT REPAIR SHOPS COULD NOT ID THE PROBLEM. THE OTHER ISSUE IS WHEN DRIVING, THE DASH LIGHTS AND THE HEAD LIGHTS WILL SUDDENLY DIM, WHERE I AM BARELY ABLE TO READ ANYTHING OR SEE. THESE PROBLEMS ARE TRULY A HAZARD AND SOMETHING NEEDS TO BE DONE.
NHTSA ODI #11315539
72,217 miles · Feb 26, 2020
Service Brakes
FOR ABOUT 2 YEARS, MY BRAKE PEDAL HAD GONE TO FLOOR AT RANDOM TIMES WHILE DRIVING UNTIL IT WAS FINALLY DIAGNOSED AND REPAIRED RECENTLY. WHEN IT WOULD HAPPEN, ABOUT THE LAST 10% OF PEDAL TRAVEL WOULD HAVE SOME LIMITED BRAKING POWER. AFTER THIS ISSUE WOULD OCCUR, IT SOMETIMES TOOK UP TO DAY OR LONGER FOR IT THE PEDAL TRAVEL TO R…
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FOR ABOUT 2 YEARS, MY BRAKE PEDAL HAD GONE TO FLOOR AT RANDOM TIMES WHILE DRIVING UNTIL IT WAS FINALLY DIAGNOSED AND REPAIRED RECENTLY. WHEN IT WOULD HAPPEN, ABOUT THE LAST 10% OF PEDAL TRAVEL WOULD HAVE SOME LIMITED BRAKING POWER. AFTER THIS ISSUE WOULD OCCUR, IT SOMETIMES TOOK UP TO DAY OR LONGER FOR IT THE PEDAL TRAVEL TO RETURN TO NORMAL. SOME COMBINATION OF REPEATEDLY PUMPING THE PEDAL, STOPPING/STARTING THE ENGINE, AND QUICKLY PRESSING THE PEDAL WHILE STOPPED WOULD EVENTUALLY RESTORE THE BRAKE PEDAL TO NORMAL. AFTER EXPERIENCING THIS SEVERAL TIMES OVER 2 YEARS, I REALIZED IT WAS TRIGGERED AFTER THE ABS SYSTEM WAS ACTIVATED ' DURING A HARD/PANIC STOP, SLIDING ON SNOW/ICE, OR BY SOME OTHER DRIVING EVENT THAT BRIEFLY TRIGGERS ABS. FOR EXAMPLE, HAVING MY FOOT ON THE BRAKE WHILE MAKING A LEFT TURN AND HEADING DOWN A HILL AT ABOUT 15 MPH TRIGGERED THE ABS (I COULD HEAR THE PUMP AND FEEL THE PEDAL PULSATING) AT THE SAME SPOT ON MY WAY TO WORK EACH MORNING. I LEARNED TO NOT USE MY BRAKE WHILE MAKING THAT TURN ON THAT ROAD EACH MORNING. SOME SRX OWNERS IN FORUMS REPORT PEDAL TO THE FLOOR AFTER A SPEED BUMP ' WHICH I SUSPECT IS ALSO TRIGGERING THE ABS SYSTEM DURING THE 'HOP' OVER THE SPEED BUMP. MY CADILLAC DEALER WAS UNABLE TO REPRODUCE THE PROBLEM ' AND SAID THEY WOULD JUST BE GUESSING AT THE PROBLEM SINCE THERE ARE 'NO CODES' OR ERROR MESSAGES ON THE DASH. MY LOCAL MECHANIC SUSPECTED THAT THE ABS CONTROL MODULE HAD AN INTERNAL VALVE/SEAL LEAK/FAILURE. THE THEORY IS THAT ONCE THE ABS ACTIVATES AND DIVERTS FLUID TO THE WHEELS THAT HAVE TRACTION (STILL SPINNING), THE ABS VALVES/CHAMBERS WOULD 'STICK' OPEN. THE TWO AC DELCO PARTS COST ABOUT $450 ON AMAZON PLUS ABOUT $300 LABOR. REPLACING THESE PARTS FIXED MY PROBLEM AFTER 2 YEARS OF EXPERIENCING THIS ISSUE CONSISTENTLY IMMEDIATELY AFTER ABS HAD ACTUATED.
NHTSA ODI #11311753
130,000 miles · Feb 8, 2020
Service Brakes
WHILE IN MOTION, I APPLIED THE BRAKE PEDAL AND THE PEDAL WENT TO THE FLOOR AND THE CAR DID NOT STOP ALMOST CAUSING A WRECK. AFTER THAT THE BRAKES RETURNED TO NORMAL. I TOOK THE VEHICLE TO GM HERE AND THEY WERE UNABLE TO FIND ANY PROBLEM. AFTER A FEW WEEKS PASSED BY THE CAR THEN DID IT AGAIN. THIS NEEDS TO BE APPROACHED BECAUSE T…
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WHILE IN MOTION, I APPLIED THE BRAKE PEDAL AND THE PEDAL WENT TO THE FLOOR AND THE CAR DID NOT STOP ALMOST CAUSING A WRECK. AFTER THAT THE BRAKES RETURNED TO NORMAL. I TOOK THE VEHICLE TO GM HERE AND THEY WERE UNABLE TO FIND ANY PROBLEM. AFTER A FEW WEEKS PASSED BY THE CAR THEN DID IT AGAIN. THIS NEEDS TO BE APPROACHED BECAUSE THERE ARE SO MANY PEOPLE WITH THE SAME ISSUE! SOMEONE IS GOING TO GET HURT OR KILLED!
NHTSA ODI #11307926
66,354 miles · Jan 26, 2020
Service Brakes
WHILE TURNING OFF TO ENTER A GROCERY STORE PARKING LOT I STEPPED ON THE BRAKES AND THE BRAKE PEDAL WENT TO THE FLOOR. I HAD TO QUICKLY PUMP THE BRAKES TO SLOW DOWN. THE ROAD CONDITIONS WERE WET WITH A LITTLE BIT OF ICE. I FELT A SHUDDER IN THE FRONT SUSPENSION WHEN IT HAPPENED. THIS HAS HAPPENED BEFORE APPROXIMATELY 2 YEARS AGO …
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WHILE TURNING OFF TO ENTER A GROCERY STORE PARKING LOT I STEPPED ON THE BRAKES AND THE BRAKE PEDAL WENT TO THE FLOOR. I HAD TO QUICKLY PUMP THE BRAKES TO SLOW DOWN. THE ROAD CONDITIONS WERE WET WITH A LITTLE BIT OF ICE. I FELT A SHUDDER IN THE FRONT SUSPENSION WHEN IT HAPPENED. THIS HAS HAPPENED BEFORE APPROXIMATELY 2 YEARS AGO BUT IT CORRECTED ITSELF IN A FEW MINUTES AFTER TURNING OFF THE VEHICLE. THIS TIME IT HASN'T CORRECTED AND THE VEHICLE IS UNDRIVABLE DUE TO SAFETY CONCERNS. I HAD TO HAVE THE VEHICLE TOWED HOME.
NHTSA ODI #11302142
75,000 miles · Jan 8, 2020
Service Brakes
FOR THE PAST 3 YEARS I HAVE BEEN COMPLAINING ABOUT THE BRAKES AND HOW THEY JUST GO OUT AND THE BRAKE GOES TO THE FLOOR FOR NO APPARENT REASON, THIS HAPPENS PERIODICALLY AND YOU DO NOT KNOW WHEN ITS GOING TO HAPPEN. THIS IS VERY SCARY AND HAS ALMOST CAUSED ACCIDENTS WHEN THIS HAPPENS. YOU HAVE TO PULL OVER AND TURN OFF THE CAR AN…
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FOR THE PAST 3 YEARS I HAVE BEEN COMPLAINING ABOUT THE BRAKES AND HOW THEY JUST GO OUT AND THE BRAKE GOES TO THE FLOOR FOR NO APPARENT REASON, THIS HAPPENS PERIODICALLY AND YOU DO NOT KNOW WHEN ITS GOING TO HAPPEN. THIS IS VERY SCARY AND HAS ALMOST CAUSED ACCIDENTS WHEN THIS HAPPENS. YOU HAVE TO PULL OVER AND TURN OFF THE CAR AND THEN SOMETIMES THE BRAKES COME BACK SOMETIMES THEY DON'T. THEY DO EVENTUALLY WORK AGAIN BUT ITS A MATTER OF TIME SOME TIMES. THIS IS VERY DANGEROUS
NHTSA ODI #11297913
Official recalls
3Jun 24, 2021
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
Sep 19, 2014
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
Jul 23, 2014
General Motors LLC (GM) is recalling certain model year 2011-2012 Buick LaCrosse, Regal and Chevrolet Camaro, as well as certain 2010-2012 Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles, equipped with power height adjustable driver and passenger seats. In the affected vehicles, the bolt that secures the driver's and passenger's power front seat height adjuster may fall out causing the seat to drop suddenly to the lowest vertical position.
Consequence & remedy
Consequence: If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the height adjuster shoulder bolts, free of charge. The manufacturer distributed interim letters to owners on September 11, 2014. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14271.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗