DIM LOW BEAM HEADLIGHTS PERFORMANCE ON MY 2012 CADILLAC SRX. DEALERSHIP SUGGESTIONS IS TO REPLACE HEADLIGHT ASSEMBLIES. DEALERSHIP ALSO STATED THAT WITHIN THE LAST YEAR THEY HAVE REPLACED APPROXIMATELY 80 HEADLIGHTS ASSEMBLIES ON THE MAKE FOR MODEL YEARS 2011-2016. I FIND THIS AN ISSUE WHEN THERE IS NO OUTSIDE DAMAGE TO M…
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DIM LOW BEAM HEADLIGHTS PERFORMANCE ON MY 2012 CADILLAC SRX. DEALERSHIP SUGGESTIONS IS TO REPLACE HEADLIGHT ASSEMBLIES. DEALERSHIP ALSO STATED THAT WITHIN THE LAST YEAR THEY HAVE REPLACED APPROXIMATELY 80 HEADLIGHTS ASSEMBLIES ON THE MAKE FOR MODEL YEARS 2011-2016. I FIND THIS AN ISSUE WHEN THERE IS NO OUTSIDE DAMAGE TO MY HEADLIGHTS. WHEN I CONTACT A GENERAL MOTORS THEY DON'T HAVE THE DATA TO PROVIDE THE QUANTITATIVE NUMBERS THAT HAVE BEEN REPLACED FOR THIS MAKE AND MODEL YEARS. DRIVING WITH HIGH BEAM IS THE BEST LIGHT PERFORMANCE BUT BLINDING TO ONCOMING TRAFFIC AND DRIVERS.
NHTSA ODI #11111677
62,100 miles · Jul 14, 2018
Exterior Lighting
PURCHASED 2012 CADILLAC SRX ON JUNE 26, 2018 IN MISSISSIPPI. CANNOT SEE AT NIGHT BECAUSE OF EXTREMELY DIM HEADLIGHTS. SEVERAL SERVICE MANAGERS ADMIT THAT THEY HAVE HEARD SEVERAL COMPLAINTS REGARDING THE DIM LIGHTS AND SAFETY CONCERNS. I AM REQUESTING THAT THIS SAFETY ISSUE IS INVESTIGATED BECAUSE THE DEALERD WANT THE VEHICLE OW…
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PURCHASED 2012 CADILLAC SRX ON JUNE 26, 2018 IN MISSISSIPPI. CANNOT SEE AT NIGHT BECAUSE OF EXTREMELY DIM HEADLIGHTS. SEVERAL SERVICE MANAGERS ADMIT THAT THEY HAVE HEARD SEVERAL COMPLAINTS REGARDING THE DIM LIGHTS AND SAFETY CONCERNS. I AM REQUESTING THAT THIS SAFETY ISSUE IS INVESTIGATED BECAUSE THE DEALERD WANT THE VEHICLE OWNER TO PAY FOR REPLACEMENT HEADLIGHTS, STATING THAT REFLECTIVE FINISH INSIDE THE HOUSING DOES FADE AND STOP PROJECTING THE LIGHT AS ORIGINALLY DESIGNED. WHEN DRIVING AT NIGHT I CAN BARELY SEE MAYBE 6 FEET IN FRONT OF THE VEHICLE. WHEN PASSING ONCOMING LIGHTS FROM VEHICLES 1 OR 2 LANES OVER, MY LIGHTS ARE WASHED OUT AS PITCH DARK(BLINDED). I FEEL VERY UNSAFE BUT NO CAR DEALERSHIP HAS NOT AGREED TO MAKE THIS PURCHASE A SAFE RELIABLE VEHICLE. I BELIEVE THIS REALLY A MANUFACTURER MATERIAL DEFECT.
NHTSA ODI #11111311
69,000 miles · Jul 3, 2018
Exterior Lighting
ON OR ABOUT JANUARY 10, 2018 WHILE DRIVING CAR AT NIGHT I NOTICED HEADLIGHTS APPEARED TO BE ABOUT 50% DIMMER THAN THEY SHOULD BE. MY SISTER NOTICED ON A LATER NIGHT DRIVE AS WELL. TOOK CAR IN TO HAVE THEM REPAIRED 1/12/18 FOR $106.26. RETURNED CAR TO SAME PLACE ON 1/17/18 BECAUSE HEADLIGHTS WERE STILL NOT WORKING. THEY REMOVED A…
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ON OR ABOUT JANUARY 10, 2018 WHILE DRIVING CAR AT NIGHT I NOTICED HEADLIGHTS APPEARED TO BE ABOUT 50% DIMMER THAN THEY SHOULD BE. MY SISTER NOTICED ON A LATER NIGHT DRIVE AS WELL. TOOK CAR IN TO HAVE THEM REPAIRED 1/12/18 FOR $106.26. RETURNED CAR TO SAME PLACE ON 1/17/18 BECAUSE HEADLIGHTS WERE STILL NOT WORKING. THEY REMOVED AND REPLACED BOTH HEADLAMP BULBS FOR $416.66. I DON'T DRIVE THE CAR FREQUENTLY AT NIGHT BUT DID HAVE TO RETURN IN A 3RD TIME FOR SAME REASON ON 2/22/18. THE REPAIR SHOP REMOVED AND REPLACED BOTH HEADLAMP ASSEMBLIES AT THE COST OF $1,110.43. THIS TOTAL HEADLIGHT PROBLEM HAS COST ME $1,633.35. VEHICLE WAS IN MOTION AND STATIONARY WHEN HEADLIGHTS WERE NOT FUCTIONING PROPERLY, ON CITY STREETS, HIGHWAY, AND PARKED IN DRIVEWAY, IE- DIMMED HEADLIGHTS AT ALL TIMES
NHTSA ODI #11105303
42,000 miles · Jun 14, 2018
Exterior Lighting
THE LOW BEAM HEADLIGHTS ARE SO DIM THAT AT NIGHT WHEN ON YOU CANNOT SEE THE ROAD OR ANYTHING IN FRONT OF THE CAR.
NHTSA ODI #11101916
91,000 miles · May 31, 2018
Exterior Lighting
HALOGEN FACTORY HEADLIGHTS ARE SO DIM THAT CAUSES VERY POOR VISIBILITY. HAVE INVESTIGATED AND FOUND INFORMATION THAT IT IS A PROBLEM WITH CADILLAC SRX'S 2010-2015 MODELS. GM SHOULD HAVE A RECALL AND FIX THIS PROBLEM.
NHTSA ODI #11099007
112,000 miles · May 16, 2018
Electrical SystemExterior Lighting
THE FIRST CONCERN WAS DUE TO A LEAK IN THE SUNROOF SHORTING OUT A CIRCUIT BOARD THE TAILGATE OF MY VEHICLE NEARLY SHUT ON MY SON AS HE WAS ATTEMPTING TO REACH IN TO REMOVE AN ITEM FROM THE CARGO SPACE. HE DIDN'T KNOW IT WAS CLOSING AND THERE MUST NOT BE A WORKING SAFETY FEATURE BECAUSE IF I HAD NOT SCREAMED IT WOULD HAVE CLOSED…
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THE FIRST CONCERN WAS DUE TO A LEAK IN THE SUNROOF SHORTING OUT A CIRCUIT BOARD THE TAILGATE OF MY VEHICLE NEARLY SHUT ON MY SON AS HE WAS ATTEMPTING TO REACH IN TO REMOVE AN ITEM FROM THE CARGO SPACE. HE DIDN'T KNOW IT WAS CLOSING AND THERE MUST NOT BE A WORKING SAFETY FEATURE BECAUSE IF I HAD NOT SCREAMED IT WOULD HAVE CLOSED ON HIM. SECONDLY, THE HEADLIGHTS AND BRAKE LIGHTS HAVE STARTED FLICKERING WHILE THE CAR IS IN MOTION. THE HEADLIGHTS ARE ALREADY OVERLY DIM DUE TO A MOISTURE PROBLEM, BUT NOW THEY FLICKER AND WHILE DRIVING AT NIGHT THIS IS NOT SAFE. THE DASH BOARD LIGHTS ALSO GO OUT MAKING IT IMPOSSIBLE TO SEE THE SPEED YOU ARE DRIVING. YOU CAN HEAR WATER SLOSHING INSIDE THE CAR AND YOU CAN HEAR THE ELECTRICITY CRACKLING ALSO. I BOUGHT THIS VEHICLE FOR MY SON BUT HE CANNOT DRIVE IT DUE TO SO MANY SAFETY ISSUES. I CALLED GM AND THEY BASICALLY BLEW ME OFF LIKE SO MANY OTHER CUSTOMERS WITH THE EXACT SAME ISSUES. I SPOKE WITH 2 REPS OVER THE PHONE AND TRIED THE LIVE CHAT FEATURE. ALL 3 REPS SAID TO TAKE IT TO A LOCAL CADILLAC DEALER AND PAY HUNDREDS FOR A DIAGNOSTIC TO BE RUN AND ACCORDING TO ALL OF THE OTHER UPSET CUSTOMERS I AM LOOKING AT HAVING THOUSAND IN REPAIRS. GM KNOWS ABOUT THE ISSUE AND CORRECTED IT IN NEWER MODELS. THEY HAVE A RESPONSIBILITY TO THEIR CUSTOMERS SAFETY.
NHTSA ODI #11096417
Mileage unknown · Mar 27, 2018
Exterior Lighting
HEADLIGHT ASSEMBLY HAS MOISTURE IN IT . CAN NOT SEE TO DRIVE AT NIGHT. TALKED TO GM BUT THEY SAY THEY CAN'T FIXED IT. TRIED CHANGING BULBS BUT DIDN'T HELP. VEHICLE ONLY HAS 56,000 MILES ON IT. GUESS IT'S TIME TO CHANGE MAKES.....FOR GOOD
NHTSA ODI #11081506
83,015 miles · Mar 11, 2018
Exterior Lighting
HEADLAMP ASSEMBLY LOST ITS SEAL. ALLOWED MOISTURE INSIDE WHICH SHORTED OUT LOW AND HIGH BEAM ON DRIVER SIDE. HAPPENED WHILE DRIVING AT NIGHT AND MADE IT DIFFICULT TO SEE. DEALER SAID IT WAS COMMON FOR THIS VEHICLE AND WOULD COST $1400 TO REPLACE THE HEADLAMP ASSEMBLY.
NHTSA ODI #11078539
12 miles · Mar 2, 2018
Exterior Lighting
HEADLIGHTS DOES NOT WORK PROPERLY, EVEN AFTER CHANGING THE LIGHT BULBS DRIVER CAN NOT SEE THE STREET (ROAD) AT NIGHT TIME.
NHTSA ODI #11075991
94,000 miles · Feb 2, 2018
Exterior Lighting
THE HEAD LIGHTS HAVE GROWN VERY DIM. VERY DIFFICULT TO SEE AT NIGHT. VERY DANGEROUS. DO NOT HAVE VERY GOOD LINE OF SIGHT. EVEN AFTER REPLACEMENT, STILL HAVE VERY LIMITED LINE OF SIGHT. STILL VERY DIM. THIS HAPPENS BOTH DRIVING ON THE HIGHWAY AND IN TOWN.
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
General Motors LLC (GM) is recalling certain model year 2011-2012 Buick LaCrosse, Regal and Chevrolet Camaro, as well as certain 2010-2012 Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles, equipped with power height adjustable driver and passenger seats. In the affected vehicles, the bolt that secures the driver's and passenger's power front seat height adjuster may fall out causing the seat to drop suddenly to the lowest vertical position.
Consequence & remedy
Consequence: If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the height adjuster shoulder bolts, free of charge. The manufacturer distributed interim letters to owners on September 11, 2014. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14271.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE20019 · Rear Toe Link Adjuster Separation
Opened Nov 6, 2020 · Closed Dec 23, 2021
Status: closed (inferred from source dates) · Suspension; Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Additional source detail variants (2)
Suspension
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
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