2012 Cadillac Srx

WHILE DRIVING OR IN PARK AT NIGHT, UNABLE TO SEE SAFELY WITH LOW BEAMS ON--MUST DRIVE WITH HIGH BEAMS ON. THERE IS EXCESSIVE MOISTURE INSIDE OF HEADLIGHT WHICH IS SUPPOSEDLY SEALED. PAID $700 TO HAVE ONE HEADLIGHT ASSEMBLY REPLACED WITH ORIGINAL (NOT AFTERMARKET) TWO YEARS AGO AND THE SEAL IS CLEARLY BROKE. HAVE ALSO TRIED REPLACING BULBS. AFTER READING OF THE CLASS ACTION LAWSUITS IN CALIFORNIA AND FLORIDA, I CONTACTED CADILLAC TO SEE IF THEY WOULD REPLACE MY HEAD LIVES. BECAUSE I AM OUT OF WARRANTY, THEY WERE ON WILLING TO WORK WITH ME, EVEN THOUGH THIS IS CLEARLY A SAFETY ISSUE. WHILE DRIVING WITH LOW BEAMS ON, ONE CANNOT EVEN SEE THE CENTER OR SIDE LINES OF THE ROAD YOU ARE DRIVING.

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS AT NIGHT, THE HEADLIGHTS MALFUNCTIONED. SUTTLE CADILLAC (12525 JEFFERSON AVENUE, NEWPORT NEWS, VIRGINIA 23602) WAS MADE AWARE OF THE FAILURE AND REPLACED THE LOW BEAM HEADLIGHTS TWICE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

LOW BEAM HEADLIGHTS DO NOT PROVIDE ADEQUATE LIGHTING AT NIGHT. YOU CANNOT SEE 30 FEET IN FRONT OF THE CAR ON A DARK ROAD. I HAVE BEEN TOLD BY MECHANICS THAT THERE IS NOTHING THEY CAN DO TO GUARANTEE IMPROVEMENT. THIS IS BOTH GM MECHANICS AND INDEPENDENT. NOT BEING ABLE TO SEE WHEN YOU ARE DRIVING AT NIGHT IS NOT ONLY DANGEROUS TO ME BUT ALSO TO ONCOMING DRIVERS AS I HAVE TO USE MY BRIGHT LIGHTS TO SEE WHERE I AM GOING AND CONSEQUENTLY CREATE GLARE FOR THE ONCOMING CARS. I FEEL THAT CADILLAC HAS A RESPONSIBILITY TO PROVIDE SAFETY WHEN THEY SELL A PRODUCT. PLEASE RECALL THE CAR AND RESOLVE THIS PROBLEM. I AM PLANNING TO KEEP THIS CAR FOR MORE THAN FOUR MORE YEARS AND DONT WANT TO HAVE A SAFETY PROBLEM TO TRY TO WORK AROUND. I HAVE OWNED THE CAR FROM NEW IN 2012 AND USE IT EVERYDAY. IT HAS BEEN, AND IS, MAINTAINED BY GM. DEALERS .

I PURCHASED MY VEHICLE BRAND NEW IN 2012. WITHIN A SHORT WHILE, I NOTICED HOW DIM THE HEADLIGHTS WERE. IT IS EXTREMELY DANGEROUS/IMPOSSIBLE TO DRIVE MY VEHICLE AT NIGHT AS THESE HEADLIGHTS CAUSE LITTLE TO NO VISIBILITY. WHEN I CALLED THE DEALERSHIP THEY SAID IF THEY WERE TO REPLACE THE CURRENT HEADLIGHTS THEY WOULD REPLACED WITH THE SAME FAULTY HEADLIGHTS UNFORTUNATELY. I WAS THEN TOLD BY THE DEALERSHIP THAT MY ONLY OPTION IS TO SELL THE CAR. I CANNOT AFFORD A NEW CAR AND KNOW THAT THE PROPER & FAIR SOLUTION WOULD BE FOR CADILLAC TO ISSUE A RECALL ON THESE HEADLIGHTS AND REPLACE THEM WITH PROPER, SAFE AND FUNCTIONING HEADLIGHTS. THANK YOU.

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE HEADLAMPS WERE DIM AND CREATED POOR VISIBILITY WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO BARKLEY BUICK GMC (3575 SKYLAND BLVD E, TUSCALOOSA, AL 35405) AND THE LIGHT BULBS WERE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000. THE VIN WAS NOT PROVIDED.

OUR HEADLIGHTS HAVE GOTTEN DIMMER AND DIMMER (NOW TO DANGEROUS TO DRIVE AT NIGHT AND BAD WEATHER). WHEN PARKED WITH HEADLIGHTS SHINING ON A WALL YOU CAN SEE SOME LIGHT, BUT ON THE ROAD THE LIGHT PRODUCED FEELS VERY UNSAFE. THE ONLY WAY TO USE THE CAR IS WITH THE HIGH-BEAMS TO GET ENOUGH LIGHT TO DRIVE SAFELY, BUT THIS IS RUDE (AND UNSAFE) FOR OTHER DRIVERS. WE AVOID USING THE CAR AS MUCH AS POSSIBLE BECAUSE OF THIS ISSUE. AFTER LOOKING UP THE PROBLEM ON THE INTERNET, IT APPEARS THIS IS A COMMON PROBLEM THAT CADILLAC HAS NOT ADDRESS. LOOKS LIKE SOMEONE HAS EVEN FILED A CLASS ACTION SUIT IN CALIFORNIA TO TRY AND GET THIS PROBLEM ADDRESSED.

THE EXTERIOR HEADLIGHTS ON LOW BEAM YOU CANNOT SEE THE ROAD WITH THESE LIGHTS. MY WIFE HAS ALMOST RAN INTO A DITCH BECAUSE THESE HEADLIGHTS ARE DEFECTIVE. IT'S MY UNDERSTANDING GENERAL MOTORS DOES NOT WANT TO TAKE FAULT WITH THIS PROBLEM. IS SOMEONE GOING TO HAVE TO BE KILLED BEFORE ANYTHING IS DONE. WHERE DO WE GO OR WHAT DO WE DO TO GET THIS PROBLEM TAKEN CARE OF BY GENERAL MOTORS. ANYTIME YOU DRIVE THIS CAR AT NIGHT YOU ARE PUTTING YOUR LIFE ENDANGER

MY LOW BEAM HEADLIGHTS ARE VERY DIM. HAVE BEEN EXPERIENCING THIS ISSUE FOR THE PAST SEVERAL MONTHS. LAST WEEK ALMOST HAD AN ACCIDENT BECAUSE OF POOR VISIBILITY. A CAR PULLED OUT IN FRONT OF ME WHILE ON THE HIGHWAY BECAUSE THEY COULDN'T SEE MY HEADLIGHTS. I HAD NO IDEA THE PROBLEM WAS THAT BAD. IT APPEARS, BASED ON RESEARCH, THAT THIS IS A COMMON, WIDESPREAD PROBLEM WITH THIS MODEL. GM IS WELL AWARE OF PROBLEM AND OFFERS NO SOLUTION FOR THE REPAIR AS THE SAME DEFECTIVE PARTS ARE INSTALLED AT A HIGH COST, BUT PROBLEM REMAINS. THERE ARE AT LEAST TWO CLASS-ACTION LAWSUITS WHICH HAVE BEEN FILED. PLEASE TAKE THIS TO THE NEXT LEVEL WITH GM, HAVE THEM TAKE CARE OF THIS DEFECT AND PROTECT CONSUMERS.