NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
216 reports78,034 miles · Oct 28, 2009
Engine And Engine Cooling
I PURCHASED THIS CERTIFIED VEHICLE IN 2007 WITH 35,000 MILES MY ENGINE LIGHT HAS BEEN COMING ON SINCE 12/08 I WENT TO HE DEALERSHIP ON SEVERAL OCCASIONS AND THE TOLD ME IT WAS MY GAS CAP OR ONETIME THEY SAID IT WAS MY OIL THAT NEEDED TO BE CHANGED. I CONTINUOUSLY HAD THIS PROBLEM BRINGING MY VEHICLE BACK AND FORTH TO GET REPAIR…
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I PURCHASED THIS CERTIFIED VEHICLE IN 2007 WITH 35,000 MILES MY ENGINE LIGHT HAS BEEN COMING ON SINCE 12/08 I WENT TO HE DEALERSHIP ON SEVERAL OCCASIONS AND THE TOLD ME IT WAS MY GAS CAP OR ONETIME THEY SAID IT WAS MY OIL THAT NEEDED TO BE CHANGED. I CONTINUOUSLY HAD THIS PROBLEM BRINGING MY VEHICLE BACK AND FORTH TO GET REPAIRED AND MY ENGINE LIGHT IS STILL ON AND NOW I HAVE A PROBLEM WITH MY ENGINE WHERE THE DEALERSHIP ADVISED ME NOT TO DRIVE MY VEHICLE. *TR
NHTSA ODI #10290156
65,000 miles · Aug 10, 2009
Power Train
AT ABOUT 65-70K MILES THE REAR DIFFERENTIAL STARTED MAKING NOISE IN MY 2004 CADILLAC SRX. I TOOK IT TO THE MAJOR CADILLAC IN KANSAS CITY, THEY TOLD ME IT WAS NORMAL. THE WHINE TURNED INTO A MECHANICAL CLUCKING SOUND WHEN THE CAR ACCELERATING FROM A STOP. I RETURNED TO THE SAME DEALERSHIP. THEY TOLD ME IT WAS A COMMON SOFTWARE UP…
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AT ABOUT 65-70K MILES THE REAR DIFFERENTIAL STARTED MAKING NOISE IN MY 2004 CADILLAC SRX. I TOOK IT TO THE MAJOR CADILLAC IN KANSAS CITY, THEY TOLD ME IT WAS NORMAL. THE WHINE TURNED INTO A MECHANICAL CLUCKING SOUND WHEN THE CAR ACCELERATING FROM A STOP. I RETURNED TO THE SAME DEALERSHIP. THEY TOLD ME IT WAS A COMMON SOFTWARE UPDATED THAT NEED TO BE INSTALLED (AND CHARGED ME ABOUT $250). WHEN I PICKED IT UP, PULLING OUT OF THE PARKING LOT, THE NOISE WAS STILL THERE. I ASKED FOR A REFUND OR FOR THEM TO ACTUALLY FIX THE ISSUE. I WAS TOLD TO RETURN WHEN MY SERVICE REP WAS IN. THE NEXT DAY THE DEALER WAS SHUT DOWN BY GM. I UNDERSTAND SOME OF THESE DETAILS DON'T DIRECTLY TO THE ISSUE (WHICH I WILL FURTHER EXPLAIN), BUT SEEMS TO BE A SYMPTOM OF HOW THE GM DEALERS HANDLE ISSUES. TODAY I TOOK IT TO ONE OF TWO REMAINING GM SHOPS IN TOWN. THEY NEEDED TO PERFORM A $200 FLUID EXCHANGE ON THE REAR DIFFERENTIAL TO DETERMINE WHETHER IT WAS THE ISSUE. THEN CALLED ME BACK, SAYING THERE WAS NO 100K MILE WARRANTY ON THE CAR AND THE REPLACEMENT WOULD BE ABOUT $1300, ALONG WITH THE ADDITIONAL ITEMS THAT "SHOULD BE DONE" PUTTING THE TOTAL TO OVER $2500. ON A CAR THAT NOW HAS JUST OVER 70K MILES AND IS NOT QUITE FIVE YEARS OLD. HAD I NOT SEEN SO MANY OTHER OWNERS WITH THE EXACT SAME ISSUES WITH THE MODEL, I WOULD HAVE THOUGHT IT WAS A RARE OCCURRENCE. BUT GIVEN THE BEVY OF INDIVIDUALS WITH THE SAME THING HAPPENING, THIS WOULD SEEM TO BE A GLARING DESIGN DEFECT. I APPRECIATE THERE IS A PLACE TO COMPILE THESE COMPLAINTS. MAYBE ACTION CAN BE TAKEN TO REMEDY THIS ISSUE. THANK YOU *TR
NHTSA ODI #10279948
60,000 miles · Aug 7, 2009
Steering
TL*THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE DRIVING AT ANY SPEED, THE VEHICLE SUDDENLY PULLS TO THE LEFT OR THE RIGHT. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE FAILURE HAS OCCURRED EVER SINCE THE VEHICLE WAS PURCHASED. THE CURRENT MILEAGE WAS 135,000 AND FAILURE MILEAGE WAS 60,000.
NHTSA ODI #10279676
85,502 miles · Jun 30, 2009
Service Brakes, Hydraulic
THE BRAKE BOOSTER SUPPLY HOSE DEGRADES AND FALLS OFF RESULTING IN NO POWER ASSIST. THIS CAN HAPPEN WITH NO PRIOR WARNING AND RESULT IN PROPERTY DAMAGE AND OR BODILY INJURY OR DEATH. THIS VEHICLE IS A 2004 CADILLAC SRX WITH A ENGINE CODE 'A' BUT OTHER MODELS MAY BE AFFECTED. *TR
NHTSA ODI #10275328
42,000 miles · May 13, 2009
Electronic Stability Control (esc)
2004 CADILLAC SRX. WHILE DRIVING VEHICLE IT'S "STABILITY SYSTEM ENGAGES" AND BRAKES THE VEHICLE BY ITSELF. THIS UNINTENTIONAL BRAKING HAPPEN AT ANY SPEED AND ROAD CONDITIONS. ON ICY OR WET ROADS IT IS PARTICULARLY DANGEROUS AS THE CAR WILL PULL STRONGLY TO THE LEFT AND COULD EASILY CAUSE AN ACCIDENT. THE PUBLIC SHOULD BE MADE AW…
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2004 CADILLAC SRX. WHILE DRIVING VEHICLE IT'S "STABILITY SYSTEM ENGAGES" AND BRAKES THE VEHICLE BY ITSELF. THIS UNINTENTIONAL BRAKING HAPPEN AT ANY SPEED AND ROAD CONDITIONS. ON ICY OR WET ROADS IT IS PARTICULARLY DANGEROUS AS THE CAR WILL PULL STRONGLY TO THE LEFT AND COULD EASILY CAUSE AN ACCIDENT. THE PUBLIC SHOULD BE MADE AWARE OF THIS PROBLEM. THIS HAPPENS CONSTANTLY AND ACTUALLY WEARS OUT THE BRAKES. *TR
NHTSA ODI #10268650
80,000 miles · May 11, 2009
Power Train
TL*THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 50 MPH ON NORMAL ROAD CONDITIONS, THE CONTACT HEARD A LOUD NOISE OUTSIDE THE VEHICLE. THE WHEELS LOCKED UP AND FAILED TO OPERATE. THE DRIVER FELT THAT THIS WAS A LIFE-THREATENING SITUATION BECAUSE THE VEHICLE JUST STOPPED WITHOUT ANY WARNING. ROADSIDE ASSIS…
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TL*THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 50 MPH ON NORMAL ROAD CONDITIONS, THE CONTACT HEARD A LOUD NOISE OUTSIDE THE VEHICLE. THE WHEELS LOCKED UP AND FAILED TO OPERATE. THE DRIVER FELT THAT THIS WAS A LIFE-THREATENING SITUATION BECAUSE THE VEHICLE JUST STOPPED WITHOUT ANY WARNING. ROADSIDE ASSISTANCE WAS CALLED TO THE SCENE AND THE VEHICLE WAS TOWED TO HER RESIDENCE. AN INDEPENDENT MECHANIC INSPECTED THE VEHICLE AND STATED THAT THE FRONT END DIFFERENTIAL FAILED. THE VEHICLE IS IN THE PROCESS OF BEING TOWED TO AN AUTHORIZED DEALER FOR REPAIR. THE FAILURE AND CURRENT MILEAGES WERE 80,000.
NHTSA ODI #10268386
50,000 miles · Nov 11, 2008
Structure
THERE IS WATER GETTING INTO THE CAR. IN THE REAR, BACK.. THE COMPARTMENT THAT HOLDS THE TIRE JACK IS BUILDING UP WATER. *TR
NHTSA ODI #10248511
43,532 miles · Nov 3, 2008
Exterior Lighting
FRONT TURN SIGNALS DO NOT WORK. VEHICLE HAS BEEN TO THE DEALER NO LESS THAN 6 TIMES THROUGHOUT IT'S LIFE. I HAVE PERSONALLY CHANGED 2 TURN SIGNAL BULBS. I AM AN ENGINEER... AND THE BULBS ARE FULLY FUNCTIONAL AFTER REPLACEMENT. THE BULBS "SOCKET" IS PLASTIC WITH A WIRE. IT APPEARS THE WIRE MELTS THE PLASTIC AND THE TURN SIGN…
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FRONT TURN SIGNALS DO NOT WORK. VEHICLE HAS BEEN TO THE DEALER NO LESS THAN 6 TIMES THROUGHOUT IT'S LIFE. I HAVE PERSONALLY CHANGED 2 TURN SIGNAL BULBS. I AM AN ENGINEER... AND THE BULBS ARE FULLY FUNCTIONAL AFTER REPLACEMENT. THE BULBS "SOCKET" IS PLASTIC WITH A WIRE. IT APPEARS THE WIRE MELTS THE PLASTIC AND THE TURN SIGNAL STOPS WORKING PREMATURELY. THIS MIGHT BE FIXED WITH BULB THAT IS OF ALL GLASS CONSTRUCTION (WHICH GM DOES NOT USE AND NOT AVAILABLE AT THE LOCAL PARTS STORE). OR POSSIBLY THE TURN SIGNAL CIRCUIT IS USING TOO MUCH CURRENT FOR THIS APPLICATION. EITHER WAY THIS IS A CERTAIN DESIGN DEFECT... NOTED ON CADILLAC FORUMS. I JUST REPLACED ANOTHER BULB AND THE NEXT DAY IT IS NOT WORKING AGAIN. THE PROBLEM I FIND, IS THERE IS NO WAY TO FIX THIS PROBLEM. THERE ARE NO "FAULTY" PARTS TO REPLACE. IT MUST BE A DESIGN DEFECT. AND OWNERS OF THESE VEHICLES ARE A LIABILITY ON THE ROAD. *TR
NHTSA ODI #10247591
81,037 miles · Oct 22, 2008
Wheels
TL*THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT THE TPMS WARNING INDICATOR WOULD ILLUMINATE ON THE INSTRUMENT CONTROL PANEL. HE TOOK THE VEHICLE TO THE DEALER AND THEY PLACED AIR IN THE TIRE. SOON AFTERWARDS, THE TIRE CONTINUED TO LOSE AIR PRESSURE. HE RETURNED TO THE DEALER AND THEY DISCOVERED A ONE INCH FR…
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TL*THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT THE TPMS WARNING INDICATOR WOULD ILLUMINATE ON THE INSTRUMENT CONTROL PANEL. HE TOOK THE VEHICLE TO THE DEALER AND THEY PLACED AIR IN THE TIRE. SOON AFTERWARDS, THE TIRE CONTINUED TO LOSE AIR PRESSURE. HE RETURNED TO THE DEALER AND THEY DISCOVERED A ONE INCH FRACTURE IN THE RIM, WHICH CAUSED THE TIRE TO FAIL. THE TECHNICIAN ALSO CONCLUDED THAT THERE WAS NO EXTERNAL FORCE, SUCH AS A CRASH ONTO A CURB, THAT CAUSED THE WHEEL TO BEGIN CRACKING ON THE INSIDE. THE RIMS ARE THE ORIGINAL EQUIPMENT. THE CONTACT IS IN THE PROCESS OF HAVING THE VEHICLE REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 81,037. UPDATED 11/17/08 *CN UPDATED 11/24/08.*JB
NHTSA ODI #10246357
35,393 miles · Sep 3, 2008
Engine And Engine CoolingInjury
TL*THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE EXITING FROM THE LIFTGATE OF THE VEHICLE, THE CONTACT SUSTAINED A SEVERE BURN FROM THE TAIL PIPE. SHE SOUGHT MEDICAL ATTENTION WITH A PHYSICIAN. THE ELONGATED TAIL PIPE EXTENDED PAST THE BUMPER OF THE VEHICLE. THE VEHICLE HAS NOT BEEN TAKEN TO AN AUTHORIZED DEALER. THE CONTACT …
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TL*THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE EXITING FROM THE LIFTGATE OF THE VEHICLE, THE CONTACT SUSTAINED A SEVERE BURN FROM THE TAIL PIPE. SHE SOUGHT MEDICAL ATTENTION WITH A PHYSICIAN. THE ELONGATED TAIL PIPE EXTENDED PAST THE BUMPER OF THE VEHICLE. THE VEHICLE HAS NOT BEEN TAKEN TO AN AUTHORIZED DEALER. THE CONTACT WAS CONCERNED OF THE SAFETY RISK INVOLVED. THE FAILURE AND CURRENT MILEAGES WERE 35,393.
NHTSA ODI #10240831
Official recalls
7Jul 2, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 2, 2014 that they are recalling 554,328 model year 2003-2014 Cadillac CTS vehicles manufactured August 16, 2001, to April 28, 2014, and 2004-2006 Cadillac SRX vehicles manufactured March 20, 2003, to August 11, 2006. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 15, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14172.
Oct 9, 2008
GM IS RECALLING 17,301 MY 2004 CADILLAC SRX VEHICLES EQUIPPED WITH AN AUTOMATIC TRANSMISSION. SOME OF THESE VEHICLES HAVE A CONDITION IN WHICH THE TRANSMISSION SHIFT LEVER CAN BE MOVED FROM THE "PARK" POSITION WITH THE IGNITION "ON" AND WITHOUT THE OPERATOR DEPRESSING THE BRAKE PEDAL OR, IN SOME CASES, THE SHIFTER CAN BE MOVED FROM THE "PARK" POSITION WITH THE IGNITION TURNED OFF.
Consequence & remedy
Consequence: IF THE VEHICLE IS PARKED OR PARKED ON A SLOPE, THIS CONDITION COULD ALLOW THE VEHICLE TO ROLL INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL REPLACE THE PAWL STOPPER AND A BUSHING WITHIN THE SHIFTER ASSEMBLY FREE OF CHARGE. THE RECALL BEGAN ON DECEMBER 3, 2008. OWNERS MAY CONTACT CADILLAC AT 1-800-982-2339 OR THROUGH THEIR WEBSITE AT <A HREF=HTTP://WWW.GMOWNERCENTER.COM>HTTP://WWW.GMOWNERCENTER.COM</A> .
Feb 9, 2005
CERTAIN PASSENGER VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 124, 'ACCELERATOR CONTROL SYSTEMS.' IF ONE OF THE TWO ACCELERATOR PEDAL RETURN SPRINGS FAILS AND THE TEMPERATURE IS -22 DEGREES F TO -40 DEGREES F, THE ENGINE MAY NOT RETURN TO IDLE WITHIN THREE SECONDS, AS REQUIRED.
Consequence & remedy
Consequence: IF THIS WERE TO OCCUR, GREATER BRAKE PEDAL FORCE AND A LONGER DISTANCE MAY BE REQUIRED TO STOP THE VEHICLE.
Remedy: DEALERS WILL REPLACE THE ACCELERATOR PEDAL ASSEMBLY. THIS RECALL BEGAN ON MARCH 8, 2005. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339 OR PONTIAC AT 1-800-620-7668.
Jan 20, 2005
ON CERTAIN PASSENGER VEHICLES, AN INTERACTION BETWEEN THE SENSING AND DIAGNOSTIC MODULE AND VEHICLE'S ELECTRICAL SYSTEM MAY CAUSE THE DRIVER'S FRONTAL AIR BAG AND/OR ROOF-MOUNTED SIDE IMPACT AIR BAG TO DEPLOY WHEN THE IGNITION KEY IS TURNED TO THE "ON" POSITION.
Consequence & remedy
Consequence: A PERSON POSITIONED FOR DRIVING MAY RECEIVE MINOR INJURIES, SUCH AS ABRASIONS, FROM CONTACT WITH A DEPLOYING AIR BAG.
Remedy: DEALERS WILL REPLACE THE SENSING AND DIAGNOSTIC MODULE FREE OF CHARGE. THE RECALL BEGAN ON MAY 20, 2005. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339.
Jun 9, 2004
ON CERTAIN PASSENGER VEHICLES INVOLVED IN THIS CAMPAIGN, THE LOWER CONTROL ARM BALL STUD NUT/WASHER ASSEMBLIES WITH WASHERS WERE MADE OF THE WRONG MATERIAL. THE WASHERS MAY FRACTURE AND BECOME LOOSE OR FALL AWAY FROM THE VEHICLE, REDUCING CLAMP LOAD. SEPARATION OF THE CONTROL ARM BALL STUD AND STEERING KNUCKLE, DUE TO DISENGAGEMENT OF THE TAPERED ATTACHMENT AND RETAINING NUT, IS POSSIBLE.
Consequence & remedy
Consequence: IF THE CONTROL ARM SEPARATES FROM THE KNUCKLE, THE AFFECTED CORNER OF THE VEHICLE WILL DROP AND THE CONTROL ARM WOULD BE FORCED DOWNWARD, CONTACTING THE WHEEL. THE AFFECTED WHEEL COULD TILT OUTWARD AND CREATE A DRAGGING ACTION THAT WOULD TEND TO SLOW THE VEHICLE AND CREATE A TENDENCY FOR THE VEHICLE TO TURN IN THE DIRECTION OF THE AFFECTED WHEEL. IN EXTREME SITUATIONS, THE AFFECTED WHEEL ASSEMBLY COULD SEPARATE FROM THE VEHICLE. SEPARATION OF THE WHEEL ASSEMBLY WOULD ALSO SEVER THAT WHEEL;S HYDRAULIC BRAKE HOSE AND RESULT IN DIMINISHED BRAKING PERFORMANCE OF THE VEHICLE, WHICH COULD RESULT IN A CRASH.
Remedy: DEALERS WILL INSPECT THE BALL STUD JOINTS AND MEASURE THE TORQUE OF THE NUT FOR ALL FRONT LOWER CONTROL ARMS IN ALL MODELS AFFECTED AS WELL AS THE REAR LOWER CONTROL ARMS ON THE XLR AND CORVETTE. IF THE TORQUE IS NOT AT SPECIFICATION, THE DEALERS WILL REPLACE THE BALL STUD, THE KNUCKLE, AND THE NUT. IF THE TORQUE IS AT SPECIFICATION, THE DEALERS WILL REPLACE THE NUT/WASHER ASSEMBLY ONLY. THE RECALL WILL BEGIN ON AUGUST 25, 2004. OWNERS SHOULD CONTACT CADILLAC AT 1-866-982-2339 OR CHEVROLET AT 1-800-630-2438.
Mar 29, 2004
ON CERTAIN PASSENGER VEHICLES EQUIPPED WITH ALL WHEEL DRIVE, THE ANTILOCK BRAKE SYSTEM (ABS) MAY IMPROPERLY TEMPORARILY ISOLATE THE DRIVER FROM THE FOUNDATION BRAKE SYSTEM FOR A MAXIMUM OF 1.25 SECONDS.
Consequence & remedy
Consequence: THIS CAN CAUSE IN AN INCREASE IN BRAKING DISTANCE, WHICH COULD RESULT IN A CRASH.
Remedy: DEALERS WILL REPROGRAM THE ABS TRACTION CONTROL SYSTEM CONTROLLER. OWNER NOTIFICATION BEGAN ON MAY 10, 2004. OWNERS SHOULD CONTACT CADILLAC AT 1-866-982-2339.
Sep 29, 2003
CERTAIN PASSENGER AND SPORT UTILITY VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 207, "SEATING SYSTEMS." ONE OR BOTH FRONT ANCHOR TABS FOR THE FRONT BUCKET SEATS ARE NOT ENGAGED IN THE FLOOR PAN REINFORCEMENT SLOTS. A SEAT WITH ONLY ONE TAB ENGAGED OR NEITHER ENGAGED WOULD NOT MEET THE STATIC REARWARD LOADING TEST REQUIREMENTS OF THE STANDARD.
Consequence & remedy
Consequence: IN SOME CRASH CONDITIONS, THE SEAT COULD PIVOT REARWARD AND ITS OCCUPANT OR A REAR SEAT OCCUPANT COULD BE INJURED MORE SEVERELY.
Remedy: DEALERS WILL ENSURE THAT BOTH FRONT ANCHOR TABS ARE FULLY SEATED IN THE FLOOR PAN REINFORCEMENT SLOTS. OWNER NOTIFICATION BEGAN SEPTEMBER 19, 2003. OWNERS SHOULD CONTACT GM AT 1-800-458-8006.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA06001 · Sunroof Glass Failure
Opened Jan 20, 2006 · Closed Dec 1, 2006
Status: closed (inferred from source dates) · Visibility:sun/moon Roof Assembly
ODI'S INVESTIGATION OF THE CADILLAC SRX GLASS ROOF DID NOT IDENTIFY ANY DEFECTIVE MANUFACTURING PROCESS, DESIGN, OR QUALITY CONTROL ISSUE WITH THE SRX GLASS ROOF SYSTEM.GM BELIEVES THAT THE MOST LIKELY CAUSE OF BREAKAGE IS STONE OR SHARP OBJECT IMPACT AGAINST THE GLASS.THE INVESTIGATION INCLUDED A PEER MULTI-VEHICLE ANALYSIS.THAT ANALYSIS FOUND THAT OTHER VEHICLES WITH LARGE GLASS ROOF SYSTEMS EXPERIENCE RANDOM STONE/OBJECT IMPACTS AND BROKEN GLASS PANELS.THE INCIDENT RATE FOR THE SUBJECT VEHICLES DID NOT STAND OUT IN THIS ANALYSIS.THE SRX ULTRAVIEW POWER GLASS ROOF CONSISTS OF UP TO THREE TEMPERED GLASS PANELS SURROUNDED BY METAL TRIM AROUND THE PERIMETER OF THE ROOF STRUCTURE.THE MAIN FRONT PANEL IS A LARGE MOVABLE GLASS PANEL RESIDING OVER THE FIRST AND SECOND ROW OCCUPANTS.THE MIDDLE NON-MOVABLE PANEL IS NOT ACCESSIBLE FROM THE INSIDE.THE REAR NON-MOVABLE PANEL IS AN OPTIONAL PANEL (ULTRAVIEW PLUS OPTION) AND IS VIEWABLE FROM THE INSIDE.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL MONITOR THIS ISSUE AND RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT FOR ADDITIONAL INFORMATION.
PE05052 · Sun Roof Glass Failure
Opened Sep 22, 2005 · Closed Jan 20, 2006
Status: closed (inferred from source dates) · Visibility:sun/moon Roof Assembly
OF THE 17 COMPLAINTS, THERE WERE 9 INJURY INCIDENTS RESULTING IN 19 INDIVIDUALS BEING INJURED.THE INJURIES CONSIST OF CUTS AND SCRAPES TO OCCUPANT'S FACE, ARM, HAND OR LEG.SOME INJURIES WERE THE DIRECT RESULT OF THE FALLING GLASS FRAGMENTS WHILE OTHER INJURIES OCCURRED WHEN OCCUPANTS WERE EXITING THE VEHICLE OR WHILE HANDLING THE GLASS FRAGMENTS.IN ADDITION, THERE WERE FIVE WARRANTY CLAIMS RELATED TO THE ISSUE FOR A TOTAL OF 22 REPORTS.GM HAS NOT IDENTIFIED ANY MANUFACTURING PROCESS OR QUALITY CONTROL ISSUE WITH THE MOVABLE SUN ROOF/MOON ROOF GLASS PANEL.THEY BELIEVE THE MOST LIKELY CAUSE OF THE BREAKAGE IS RANDOM STONE OR SHARP DEBRIS IMPACT TO THE GLASS ROOF STRUCTURE.ODI'S ANALYSIS INDICATES THAT THE NUMBER OF INCIDENTS WILL CONTINUE TO INCREASE AS MY 2006 VEHICLES ARE SOLD AND PUT INTO SERVICE.THE EVIDENCE INDICATES THAT THE BROKEN GLASS FRAGMENTS WILL FALL DIRECTLY ONTO BOTH THE FRONT AND MIDDLE ROW SEAT OCCUPANTS OF THESE VEHICLES.THESE OCCURRENCES MAY POSE A RISK OF DRIVER DISTRACTION AND/OR OCCUPANT INJURY.THIS INVESTIGATION IS BEING UPGRADED TO AN ENGINEERING ANALYSIS (EA06-001) TO FURTHER ASSESS THIS MATTER AND WILL INCLUDE MY 2006 SRX VEHICLES.
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