NHTSA owner reports · September 18, 2026 snapshot.
Steering complaints
25 reportsClear category filter95,000 miles · Jun 4, 2013
Electronic Stability Control (esc)Service BrakesSteering
ON SEVERAL OCCASIONS THE STABILITY SYSTEM HAS ENGAGED ON ITS OWN, CAUSING MY CAR TO BRAKE ON ITS OWN AND SWERVE AND SKID TO THE RIGHT AND LEFT, BRAKES SHUDDER AND GOES FROM 70 MPH TO 30 IN A FEW SECONDS... IT HAS HAPPENED AT DIFFERENT SPEEDS IN DIFFERENT CLIMATE CONDITIONS. THE MESSAGE ON SCREEN SAYS STABILITY SYSTEM ENGAGED, T…
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ON SEVERAL OCCASIONS THE STABILITY SYSTEM HAS ENGAGED ON ITS OWN, CAUSING MY CAR TO BRAKE ON ITS OWN AND SWERVE AND SKID TO THE RIGHT AND LEFT, BRAKES SHUDDER AND GOES FROM 70 MPH TO 30 IN A FEW SECONDS... IT HAS HAPPENED AT DIFFERENT SPEEDS IN DIFFERENT CLIMATE CONDITIONS. THE MESSAGE ON SCREEN SAYS STABILITY SYSTEM ENGAGED, THEN TRACTION ENGAGED, WHICH I HAVE TURNED OFF. I BROUGHT MY CAR INTO A DEALER AFTER THE FIRST EXPERIENCE AND THEY REPLACED THE STABILITY SYSTEM SENSOR, AT A COST NEAR $600 TO ME! A COUPLE WEEKS WENT BY WITH NOTHING WRONG, WE MOVED ACROSS TEXAS AND NOW ITS HAPPENING DAILY!!! THE DEALERSHIPS DON'T KNOW WHAT IS WRONG AND 'HAVENT HEARD ANY COMPLAINTS LIKE MINE', WHICH I FIND VERY HARD TO BELIEVE AFTER READING THE COMPLAINTS LISTED HERE AND IN OTHER BLOGS/WEBSITES!! THIS IS A VERY DANGEROUS PROBLEM THAT GM REALLY NEEDS TO FIX, I DRIVE MY KIDS AROUND IN THIS CAR AND DEPEND ON IT TO GET ME TO AND FROM WORK SAFELY NOT VEERING ME OFF ROAD POSSIBLY CAUSING A MAJOR ACCIDENT!!! I LIKE MANY OTHER PEOPLE WORK HARD TO PAY MY CAR NOTE AND CANT AFFORD $600 'FIXES' THAT DONT FIX!!! *TR
NHTSA ODI #10515050
57,404 miles · Mar 18, 2013
SteeringSuspension
I OWN A 2004 CADILLAC SRX WITH ONLY 75,000 MILES ON IT AND THE STEERING GEAR (RACK-IN-PINION) HAS TO BE REPLACED NOW FOR THE 2ND TIME. THE FIRST TIME IT HAD TO BE REPLACED WAS AFTER THE CAR JUST WENT OUT OF WARRANTY WITH ONLY 57,000 MILES ON IT AND CADILLAC WOULD NOT REPAIR IT UNDER WARRANTY, ONLY 7,000 MILES OUT OF WARRANTY?? H…
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I OWN A 2004 CADILLAC SRX WITH ONLY 75,000 MILES ON IT AND THE STEERING GEAR (RACK-IN-PINION) HAS TO BE REPLACED NOW FOR THE 2ND TIME. THE FIRST TIME IT HAD TO BE REPLACED WAS AFTER THE CAR JUST WENT OUT OF WARRANTY WITH ONLY 57,000 MILES ON IT AND CADILLAC WOULD NOT REPAIR IT UNDER WARRANTY, ONLY 7,000 MILES OUT OF WARRANTY?? HOW OFTEN DO YOU HAVE TO REPLACE THE STEERING GEAR ON A BWM, VOLVO, LEXUS, INFINITY OR EVEN YET A YUGO AT ONLY 57000 MILES? THE CAR HAS BEEN PERFECTLY MAINTAINED, SERVICED AND KEPT IN EXCELLENT CONDITION. IT WAS REPLACED WITH A BRAND NEW STEERING GEAR FROM CLASSIC CADILLAC. NOW ONLY 18 MONTHS LATER AND 17000 MILES THE STEERING GEAR HAS GONE BAD AGAIN. THIS IS A VERY EXPENSIVE REPAIR AND CADILLAC/GM IS TELLING ME THAT THE PART ONLY COMES WITH ONLY A 12 MONTH, 12000 MILE WARRANTY??? THIS IS OBVIOUSLY A DEFECTIVE IN THE DESIGN OF YOUR PRODUCT. I CALLED THE 800-458-80006 CUSTOMER HELP LINE AND HAVE LITTLE CONFIDENCE THAT CADILLAC WILL HELP ME WITH THIS PROBLEM. MY CAR IS NOW GOING TO BE TIED UP IN THE SHOP FOR SEVERAL DAYS AND IS GOING TO BE A HUGE INCONVENIENCES AND EXPENSE TO MYSELF AND FAMILY. PLEASE LET ME KNOW WHO I CAN SPEAK WITH AT CADILLAC/GM TO TALK WITH ABOUT THIS OBVIOUS DEFECT IN YOUR PRODUCT. *TR
NHTSA ODI #10503478
70,000 miles · Feb 24, 2013
Service BrakesSteering
MY WIFE WAS DRIVING HER 2004 SRX WITH ONLY 70000 MILES. SHE WAS TRAVELING AT 65 MPH WHEN THE BRAKES SUDDENLY STARTED ACTIVATING AND THE CAR SWERVED TO THE SIDE ALMOST CAUSING AN ACCIDENT. THE ERROR MESSAGE DISPLAYED WAS SERVICE STABILITY ON THE CONSOLE. AFTER SHE TOLD WHAT HAD HAPPENED , I WENT ON THE INTERNET AND FOUND THAT …
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MY WIFE WAS DRIVING HER 2004 SRX WITH ONLY 70000 MILES. SHE WAS TRAVELING AT 65 MPH WHEN THE BRAKES SUDDENLY STARTED ACTIVATING AND THE CAR SWERVED TO THE SIDE ALMOST CAUSING AN ACCIDENT. THE ERROR MESSAGE DISPLAYED WAS SERVICE STABILITY ON THE CONSOLE. AFTER SHE TOLD WHAT HAD HAPPENED , I WENT ON THE INTERNET AND FOUND THAT TOO MANY OWNERS OF 2004 SRX EXPERIENCED THE SAME PROBLEM. THE DEALER ENDED UP REPLACING THE SENSOR ON THE STEERING COLUMN. FROM READING AND EXPERIENCING THIS PROBLEM I WONDER HOW LONG WILL IT BE BEFORE SOMEONE GETS SERIOUSLY HURT. I THINK THIS PROBLEM JUSTIFIES LOOKING INTO BECAUSE IT IS OCCURRING TOO MANY 2004 SRX (EDMUNDS.COM HAS A LOT OF COMPLAINTS). *TR
NHTSA ODI #10499823
Mileage unknown · Jun 7, 2010
Electronic Stability Control (esc)Steering
CADILLAC SRX 2004, THE STABILIZER KEEPS ENGAGING AND WHEN IT ENGAGES, IT JERKS THE CAR, IT MAKES THE CAR SWERVE. IT ENGAGES WITHOUT NOTICE AND IF YOU ARE NOT PAYING ATTENTION WHEN IT ENGAGES, YOU LOSE CONTROL OF THE CAR. *TR
NHTSA ODI #10334924
68,468 miles · Apr 22, 2010
SteeringTraction Control System
I HAVE A 2004 CADILLAC SRX V8 WITH A STABILITY SYSTEM ERROR RECURRING. THIS HAPPENS AT LEAST ONE TIME EVERY TIME I DRIVE THE CAR. WHEN THE STABILITY SYSTEM ERROR COMES ON THE CAR SKIDS A BIT, SOMETIMES PULLING LEFT OR RIGHT, OR IF IT COMES ON WHEN I AM BREAKING, ITS GRINDS WITH THE BRAKING AND SEEMS TO SKIP A BIT. THE CADILLA…
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I HAVE A 2004 CADILLAC SRX V8 WITH A STABILITY SYSTEM ERROR RECURRING. THIS HAPPENS AT LEAST ONE TIME EVERY TIME I DRIVE THE CAR. WHEN THE STABILITY SYSTEM ERROR COMES ON THE CAR SKIDS A BIT, SOMETIMES PULLING LEFT OR RIGHT, OR IF IT COMES ON WHEN I AM BREAKING, ITS GRINDS WITH THE BRAKING AND SEEMS TO SKIP A BIT. THE CADILLAC DEALER SAYS THEY HAVEN'T SEEN THIS PROBLEMS BUT I HAVE READ A LEAST 100 REVIEWS ON DIFFERENT WEBSITES FROM CUSTOMERS EXPERIENCING THE SAME PROBLEMS. SOME OF THEM HAVE EVEN BEEN JERKED OFF OF THE ROAD WHEN THE WARNING COMES ON. *TR
NHTSA ODI #10327096
51,876 miles · Mar 17, 2010
Steering
STABILITY CONTROL SYSTEM RANDOMLY ENGAGES. THE CAR THEN SOMETIMES VIBRATES OR SHUTTERS (BRAKE ENGAGING?) AND ON TWO OCCASIONS THE CAR TUGGED TO THE LEFT. A SERVICE STABILITY CONTROL MESSAGE ALSO RANDOMLY APPEARS. A CADILLAC DEALER DIAGNOSED THE PROBLEM AS A FAULTY STEERING SENSOR. THE REPAIR IS NOT COVERED BY GM AND A PRICE …
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STABILITY CONTROL SYSTEM RANDOMLY ENGAGES. THE CAR THEN SOMETIMES VIBRATES OR SHUTTERS (BRAKE ENGAGING?) AND ON TWO OCCASIONS THE CAR TUGGED TO THE LEFT. A SERVICE STABILITY CONTROL MESSAGE ALSO RANDOMLY APPEARS. A CADILLAC DEALER DIAGNOSED THE PROBLEM AS A FAULTY STEERING SENSOR. THE REPAIR IS NOT COVERED BY GM AND A PRICE OF $405 WAS QUOTED TO FIX THE PROBLEM. BECAUSE A SAFETY SYSTEM MALFUNCTIONS AND AFFECTS CONTROL OF THE VEHICLE, A SAFETY RECALL SHOULD BE IMPLEMENTED. *TR
NHTSA ODI #10320453
76,000 miles · Jan 16, 2010
Steering
VEHICLE STABILITY SYSTEM ENGAGED SPONTANEOUSLY CAUSING THE VEHICLE TO "HYDROPLANE"...STEERING INOPERABLE AND BRAKING SLOW AT BEST. DASH LIGHT WOULD READ " STABILITY SYSTEM ENGAGED". EVENT WOULD LAST A FEW SECONDS. TAKEN TO CADILLAC DEALER. PROBLEM DIAGNOSED AS FAULTY STEERING WHEEL SENSOR. *TR
NHTSA ODI #10299971
67,000 miles · Jan 12, 2010
Steering
VEHICLE STABILITY SYSTEM BEGAN TO ENGAGE SPONTANEOUSLY CAUSING VEHICLE TO TEMPORARILY ENGAGE ABS, AND VEERING OFF COURSE. VEHICLE STABILITY SYSTEM SERVICE LIGHT APPEARED. PROBLEM WORSENED OVER AA 1 MONTH PERIOD. TOOK TO CADILLAC DEALERSHIP WHERE PROBLEM WAS DIAGNOSED AS A FAULTY STEERING WHEEL POSITION SENSOR. *TR
NHTSA ODI #10299111
60,000 miles · Aug 7, 2009
Steering
TL*THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE DRIVING AT ANY SPEED, THE VEHICLE SUDDENLY PULLS TO THE LEFT OR THE RIGHT. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE FAILURE HAS OCCURRED EVER SINCE THE VEHICLE WAS PURCHASED. THE CURRENT MILEAGE WAS 135,000 AND FAILURE MILEAGE WAS 60,000.
NHTSA ODI #10279676
41,000 miles · Feb 3, 2006
Power TrainSteeringVehicle Speed Control
DT*: THE CONTACT STATED WHILE DRIVING 20 MPH AND ATTEMPTING TO MAKE A RIGHT HAND TURN INTO A PARKING LOT, THE STEERING COLUMN COMPLETELY LOCKED. AFTER ATTEMPTING TO MANUALLY TURN THE STEERING WHEEL FOR TWENTY MINUTES THE VEHICLE RESUMED NORMAL OPERATIONS ON ITS OWN. THE VEHICLE WAS TAKEN TO THE SERVICE DEALER WHO WAS UNABLE T…
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DT*: THE CONTACT STATED WHILE DRIVING 20 MPH AND ATTEMPTING TO MAKE A RIGHT HAND TURN INTO A PARKING LOT, THE STEERING COLUMN COMPLETELY LOCKED. AFTER ATTEMPTING TO MANUALLY TURN THE STEERING WHEEL FOR TWENTY MINUTES THE VEHICLE RESUMED NORMAL OPERATIONS ON ITS OWN. THE VEHICLE WAS TAKEN TO THE SERVICE DEALER WHO WAS UNABLE TO DUPLICATE THE PROBLEM. THE PROBLEM CONTINUED TO OCCUR INTERMITTENTLY WHILE TURNING TO THE LEFT OR RIGHT. THE VEHICLE WAS RETURNED TO THE DEALER WHO DETERMINED THE POWER STEERING HOSES WERE REVERSED WHEN THE VEHICLE WAS ORIGINALLY MANUFACTURED. THE HOSES WERE SWITCHED, BUT THIS DID NOT REMEDY THE PROBLEM. THE STEERING COLUMN CONTINUED TO LOCK INTERMITTENTLY. IN ADDITION TO THE ONGOING STEERING COLUMN PROBLEM THE VEHICLE HAD SEVERAL OTHER PROBLEMS AS WELL. THE VEHICLE'S ENGINE SUDDENLY STALLED WITHOUT ANY PRIOR WARNING WHILE TRAVELING 70 MPH. THE VEHICLE WAS MANEUVERED SAFELY TO THE SIDE OF THE ROAD AND WAS EASILY RESTARTED AFTER A 30 MINUTE PERIOD. THE VEHICLE WAS TAKEN TO A SERVICE DEALER WHERE IT WAS DETERMINED THE THROTTLE CONTROL HAD CAUSED THE GAS SUPPLY TO SHUT OFF TO THE ENGINE. THE THROTTLE WAS REPLACED AND THIS REMEDIED THE PROBLEM. LATER, THE TRANSMISSION MADE A NOISE AND THE REAR END FELT LOOSE WHILE TRAVELING 60 MPH. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THERE WERE LOOSE NUTS ON THE WHEEL. ALL LUG NUTS WERE TIGHTENED ON ALL FOUR WHEELS. THE TIGHTENING OF THE NUTS APPEARED TO REMEDY BOTH THE TRANSMISSION NOISE AND THE LOOSE FEELING IN THE REAR OF THE VEHICLE. THE CONTACT TRADED THE VEHICLE DUE TO THE DEALERS INABILITY TO REMEDY THE ONGOING STEERING PROBLEM. UPDATED 3/9/2006 - *NM
NHTSA ODI #10149361
Official recalls
7Jul 2, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 2, 2014 that they are recalling 554,328 model year 2003-2014 Cadillac CTS vehicles manufactured August 16, 2001, to April 28, 2014, and 2004-2006 Cadillac SRX vehicles manufactured March 20, 2003, to August 11, 2006. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 15, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14172.
Oct 9, 2008
GM IS RECALLING 17,301 MY 2004 CADILLAC SRX VEHICLES EQUIPPED WITH AN AUTOMATIC TRANSMISSION. SOME OF THESE VEHICLES HAVE A CONDITION IN WHICH THE TRANSMISSION SHIFT LEVER CAN BE MOVED FROM THE "PARK" POSITION WITH THE IGNITION "ON" AND WITHOUT THE OPERATOR DEPRESSING THE BRAKE PEDAL OR, IN SOME CASES, THE SHIFTER CAN BE MOVED FROM THE "PARK" POSITION WITH THE IGNITION TURNED OFF.
Consequence & remedy
Consequence: IF THE VEHICLE IS PARKED OR PARKED ON A SLOPE, THIS CONDITION COULD ALLOW THE VEHICLE TO ROLL INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL REPLACE THE PAWL STOPPER AND A BUSHING WITHIN THE SHIFTER ASSEMBLY FREE OF CHARGE. THE RECALL BEGAN ON DECEMBER 3, 2008. OWNERS MAY CONTACT CADILLAC AT 1-800-982-2339 OR THROUGH THEIR WEBSITE AT <A HREF=HTTP://WWW.GMOWNERCENTER.COM>HTTP://WWW.GMOWNERCENTER.COM</A> .
Feb 9, 2005
CERTAIN PASSENGER VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 124, 'ACCELERATOR CONTROL SYSTEMS.' IF ONE OF THE TWO ACCELERATOR PEDAL RETURN SPRINGS FAILS AND THE TEMPERATURE IS -22 DEGREES F TO -40 DEGREES F, THE ENGINE MAY NOT RETURN TO IDLE WITHIN THREE SECONDS, AS REQUIRED.
Consequence & remedy
Consequence: IF THIS WERE TO OCCUR, GREATER BRAKE PEDAL FORCE AND A LONGER DISTANCE MAY BE REQUIRED TO STOP THE VEHICLE.
Remedy: DEALERS WILL REPLACE THE ACCELERATOR PEDAL ASSEMBLY. THIS RECALL BEGAN ON MARCH 8, 2005. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339 OR PONTIAC AT 1-800-620-7668.
Jan 20, 2005
ON CERTAIN PASSENGER VEHICLES, AN INTERACTION BETWEEN THE SENSING AND DIAGNOSTIC MODULE AND VEHICLE'S ELECTRICAL SYSTEM MAY CAUSE THE DRIVER'S FRONTAL AIR BAG AND/OR ROOF-MOUNTED SIDE IMPACT AIR BAG TO DEPLOY WHEN THE IGNITION KEY IS TURNED TO THE "ON" POSITION.
Consequence & remedy
Consequence: A PERSON POSITIONED FOR DRIVING MAY RECEIVE MINOR INJURIES, SUCH AS ABRASIONS, FROM CONTACT WITH A DEPLOYING AIR BAG.
Remedy: DEALERS WILL REPLACE THE SENSING AND DIAGNOSTIC MODULE FREE OF CHARGE. THE RECALL BEGAN ON MAY 20, 2005. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339.
Jun 9, 2004
ON CERTAIN PASSENGER VEHICLES INVOLVED IN THIS CAMPAIGN, THE LOWER CONTROL ARM BALL STUD NUT/WASHER ASSEMBLIES WITH WASHERS WERE MADE OF THE WRONG MATERIAL. THE WASHERS MAY FRACTURE AND BECOME LOOSE OR FALL AWAY FROM THE VEHICLE, REDUCING CLAMP LOAD. SEPARATION OF THE CONTROL ARM BALL STUD AND STEERING KNUCKLE, DUE TO DISENGAGEMENT OF THE TAPERED ATTACHMENT AND RETAINING NUT, IS POSSIBLE.
Consequence & remedy
Consequence: IF THE CONTROL ARM SEPARATES FROM THE KNUCKLE, THE AFFECTED CORNER OF THE VEHICLE WILL DROP AND THE CONTROL ARM WOULD BE FORCED DOWNWARD, CONTACTING THE WHEEL. THE AFFECTED WHEEL COULD TILT OUTWARD AND CREATE A DRAGGING ACTION THAT WOULD TEND TO SLOW THE VEHICLE AND CREATE A TENDENCY FOR THE VEHICLE TO TURN IN THE DIRECTION OF THE AFFECTED WHEEL. IN EXTREME SITUATIONS, THE AFFECTED WHEEL ASSEMBLY COULD SEPARATE FROM THE VEHICLE. SEPARATION OF THE WHEEL ASSEMBLY WOULD ALSO SEVER THAT WHEEL;S HYDRAULIC BRAKE HOSE AND RESULT IN DIMINISHED BRAKING PERFORMANCE OF THE VEHICLE, WHICH COULD RESULT IN A CRASH.
Remedy: DEALERS WILL INSPECT THE BALL STUD JOINTS AND MEASURE THE TORQUE OF THE NUT FOR ALL FRONT LOWER CONTROL ARMS IN ALL MODELS AFFECTED AS WELL AS THE REAR LOWER CONTROL ARMS ON THE XLR AND CORVETTE. IF THE TORQUE IS NOT AT SPECIFICATION, THE DEALERS WILL REPLACE THE BALL STUD, THE KNUCKLE, AND THE NUT. IF THE TORQUE IS AT SPECIFICATION, THE DEALERS WILL REPLACE THE NUT/WASHER ASSEMBLY ONLY. THE RECALL WILL BEGIN ON AUGUST 25, 2004. OWNERS SHOULD CONTACT CADILLAC AT 1-866-982-2339 OR CHEVROLET AT 1-800-630-2438.
Mar 29, 2004
ON CERTAIN PASSENGER VEHICLES EQUIPPED WITH ALL WHEEL DRIVE, THE ANTILOCK BRAKE SYSTEM (ABS) MAY IMPROPERLY TEMPORARILY ISOLATE THE DRIVER FROM THE FOUNDATION BRAKE SYSTEM FOR A MAXIMUM OF 1.25 SECONDS.
Consequence & remedy
Consequence: THIS CAN CAUSE IN AN INCREASE IN BRAKING DISTANCE, WHICH COULD RESULT IN A CRASH.
Remedy: DEALERS WILL REPROGRAM THE ABS TRACTION CONTROL SYSTEM CONTROLLER. OWNER NOTIFICATION BEGAN ON MAY 10, 2004. OWNERS SHOULD CONTACT CADILLAC AT 1-866-982-2339.
Sep 29, 2003
CERTAIN PASSENGER AND SPORT UTILITY VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 207, "SEATING SYSTEMS." ONE OR BOTH FRONT ANCHOR TABS FOR THE FRONT BUCKET SEATS ARE NOT ENGAGED IN THE FLOOR PAN REINFORCEMENT SLOTS. A SEAT WITH ONLY ONE TAB ENGAGED OR NEITHER ENGAGED WOULD NOT MEET THE STATIC REARWARD LOADING TEST REQUIREMENTS OF THE STANDARD.
Consequence & remedy
Consequence: IN SOME CRASH CONDITIONS, THE SEAT COULD PIVOT REARWARD AND ITS OCCUPANT OR A REAR SEAT OCCUPANT COULD BE INJURED MORE SEVERELY.
Remedy: DEALERS WILL ENSURE THAT BOTH FRONT ANCHOR TABS ARE FULLY SEATED IN THE FLOOR PAN REINFORCEMENT SLOTS. OWNER NOTIFICATION BEGAN SEPTEMBER 19, 2003. OWNERS SHOULD CONTACT GM AT 1-800-458-8006.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA06001 · Sunroof Glass Failure
Opened Jan 20, 2006 · Closed Dec 1, 2006
Status: closed (inferred from source dates) · Visibility:sun/moon Roof Assembly
ODI'S INVESTIGATION OF THE CADILLAC SRX GLASS ROOF DID NOT IDENTIFY ANY DEFECTIVE MANUFACTURING PROCESS, DESIGN, OR QUALITY CONTROL ISSUE WITH THE SRX GLASS ROOF SYSTEM.GM BELIEVES THAT THE MOST LIKELY CAUSE OF BREAKAGE IS STONE OR SHARP OBJECT IMPACT AGAINST THE GLASS.THE INVESTIGATION INCLUDED A PEER MULTI-VEHICLE ANALYSIS.THAT ANALYSIS FOUND THAT OTHER VEHICLES WITH LARGE GLASS ROOF SYSTEMS EXPERIENCE RANDOM STONE/OBJECT IMPACTS AND BROKEN GLASS PANELS.THE INCIDENT RATE FOR THE SUBJECT VEHICLES DID NOT STAND OUT IN THIS ANALYSIS.THE SRX ULTRAVIEW POWER GLASS ROOF CONSISTS OF UP TO THREE TEMPERED GLASS PANELS SURROUNDED BY METAL TRIM AROUND THE PERIMETER OF THE ROOF STRUCTURE.THE MAIN FRONT PANEL IS A LARGE MOVABLE GLASS PANEL RESIDING OVER THE FIRST AND SECOND ROW OCCUPANTS.THE MIDDLE NON-MOVABLE PANEL IS NOT ACCESSIBLE FROM THE INSIDE.THE REAR NON-MOVABLE PANEL IS AN OPTIONAL PANEL (ULTRAVIEW PLUS OPTION) AND IS VIEWABLE FROM THE INSIDE.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL MONITOR THIS ISSUE AND RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT FOR ADDITIONAL INFORMATION.
PE05052 · Sun Roof Glass Failure
Opened Sep 22, 2005 · Closed Jan 20, 2006
Status: closed (inferred from source dates) · Visibility:sun/moon Roof Assembly
OF THE 17 COMPLAINTS, THERE WERE 9 INJURY INCIDENTS RESULTING IN 19 INDIVIDUALS BEING INJURED.THE INJURIES CONSIST OF CUTS AND SCRAPES TO OCCUPANT'S FACE, ARM, HAND OR LEG.SOME INJURIES WERE THE DIRECT RESULT OF THE FALLING GLASS FRAGMENTS WHILE OTHER INJURIES OCCURRED WHEN OCCUPANTS WERE EXITING THE VEHICLE OR WHILE HANDLING THE GLASS FRAGMENTS.IN ADDITION, THERE WERE FIVE WARRANTY CLAIMS RELATED TO THE ISSUE FOR A TOTAL OF 22 REPORTS.GM HAS NOT IDENTIFIED ANY MANUFACTURING PROCESS OR QUALITY CONTROL ISSUE WITH THE MOVABLE SUN ROOF/MOON ROOF GLASS PANEL.THEY BELIEVE THE MOST LIKELY CAUSE OF THE BREAKAGE IS RANDOM STONE OR SHARP DEBRIS IMPACT TO THE GLASS ROOF STRUCTURE.ODI'S ANALYSIS INDICATES THAT THE NUMBER OF INCIDENTS WILL CONTINUE TO INCREASE AS MY 2006 VEHICLES ARE SOLD AND PUT INTO SERVICE.THE EVIDENCE INDICATES THAT THE BROKEN GLASS FRAGMENTS WILL FALL DIRECTLY ONTO BOTH THE FRONT AND MIDDLE ROW SEAT OCCUPANTS OF THESE VEHICLES.THESE OCCURRENCES MAY POSE A RISK OF DRIVER DISTRACTION AND/OR OCCUPANT INJURY.THIS INVESTIGATION IS BEING UPGRADED TO AN ENGINEERING ANALYSIS (EA06-001) TO FURTHER ASSESS THIS MATTER AND WILL INCLUDE MY 2006 SRX VEHICLES.
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