2023 Cadillac Escalade Esv

Dear NHTSA Vehicle Safety, I would like to report a recurring safety issue involving the instrument cluster in my 2023 Cadillac Escalade ESV. Vehicle: 2023 Cadillac Escalade ESV VIN: [XXX] Current Mileage: Approximately 170,000 miles The digital instrument cluster/display directly behind the steering wheel intermittently goes completely black while the vehicle is in operation. When this occurs, I lose visibility of the speedometer, odometer, warning information, and other important driver information. The center navigation/infotainment display can remain operational while the driver’s instrument cluster is completely black. This condition originally began before the vehicle reached 70,000 miles. Initially, it occurred only occasionally and the instrument cluster would eventually turn back on by itself. The problem has progressively worsened and, particularly after approximately 120,000miles, the blackouts have become considerably more frequent. The vehicle has been brought to a Cadillac dealership. I was advised that insufficient battery power could be causing the problem. The battery was replaced and the vehicle software was updated. However, the instrument cluster continues to intermittently go completely black. The dealer has now indicated that the complete instrument cluster may need to be replaced. I am reporting this condition because I believe the sudden loss of the speedometer and other critical driver information while operating the vehicle presents a potential safety concern. I respectfully request that NHTSA document this complaint and review whether similar instrument cluster/display failures have been reported by other owners of 2021–2024 Cadillac Escalade and Escalade ESV vehicles and whether further investigation may be appropriate. Thank you for reviewing this safety complaint. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

An intermittent orange flashing light in or near the heads-up display area has been reported at multiple service visits on my 2023 Cadillac Escalade ESV (VIN: [XXX]) with no resolution. First reported XXX (RO XXX, Ed Morse Cadillac Tampa) — could not duplicate. Reported again May 13, 2025 (RO XXX) — could not duplicate. The issue continues to occur intermittently as of this filing. The orange flash occurs during nighttime driving and is visible to the driver. No cause has been identified and no fix has been provided across multiple authorized dealership visits. An unresolved intermittent flashing light in the driver's field of vision during highway driving is a distraction hazard. Dealership: Ed Morse Cadillac Tampa, 101 E Fletcher Ave, Tampa FL 33612. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

To Whom It May Concern at General Motors, I am writing to express my profound concern, disappointment, and fear following a recent experience with my Cadillac Escalade that has caused me to seriously question the safety, reliability, and future of the Cadillac brand. For important context, the first Cadillac Escalade my family owned was a 2012 model that we purchased used in Ann Arbor. At the time, when we encountered engine issues and various quality concerns, we attributed them to the fact that the vehicle was pre-owned. We assumed wear, prior use, or history explained the problems—and we remained loyal to the brand. Because of that loyalty, we made the decision to purchase a brand-new Cadillac Escalade, bought from LaFontaine Cadillac near Dearborn, Michigan. We bought it during a time when it was hard to find an SUV especially of that size (extended cab needed for strollers and gear). This was my first-ever brand-new vehicle, a milestone purchase as a physcian that I made with the expectation that safety, engineering, and quality would reflect Cadillac’s reputation and price point. Unfortunately, we continue to experience the same quality and engineering issues, and in some cases, issues that are even more concerning. This came after a recall for engine faillure which had us concerned. Most alarming was a recent incident December 11, 2025 in which my vehicle experienced brake failure due solely to a low battery. According to Harvey Cadillac in Grand Rapids, this single issue caused multiple systems to fail, all requiring reprogramming. Learning that something as routine as a low battery could compromise braking and multiple safety-critical systems was terrifying. This was not just inconvenient—it was genuinely scary. I have a lot to live for. My children need me. No vehicle should place a driver in a position where their ability to stop safely is jeopardized by a cascading electronic failure. Beyond this incident, we have quality issues as well.

The contact owns a 2023 Cadillac Escalade ESV. The contact stated that while driving 45-50 MPH, the vehicle stalled. The contact was unable to pull over to the side of the road. The vehicle failed to restart and was towed to the dealer with the assistance of a Police patrol. The dealer diagnosed that the engine was blown, and the engine was replaced. Additionally, the contact stated that while driving at various speeds, the vehicle stalled and was able to be restarted after 20-45 minutes. The contact was unable to pull to the side of the road. The check engine warning light was illuminated. The vehicle was taken to a second dealer, Cadillac of Manhattan (646 11th Ave, New York, NY 10036) several times; however, the failure could not be duplicated. The contact stated that while driving 45-50 MPH, the vehicle stalled inadvertently and was rear-ended by another vehicle. The contact stated that the accident was a fender-bender. There was no injury sustained. No Police report was filed. The vehicle was able to restart after 20-45 minutes. The contact resumed driving. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, and a case was filed. The failure mileage was approximately 28,000.

My [XXX] was sleeping in the parked car. My wife was also in the car with her. Engine and AC were on. The key was inside. Doors and trunk were unlocked. I got outside the car and got my older kid. The doors opened as usual. Then my wife stepped outside the car to get something from the trunk, and she closed her door as well to avoid heat coming in. The vehicle immediately auto locked the doors with the key inside it. So my little one got locked inside. The doors or the trunk did not open again. There was no cell reception, so no way to get roadside help or call 911. The car was parked under direct sun in hot weather. It then shut off the engine (and AC) as well. To avoid heat stroke, we broke into the car to save the child. Obviously damaged the vehicle in the process. The problem of doors/trunk locking with the key inside happened a second time the next day. This time engine was off. I was already inside. My door was open. What component or system failed or malfunctioned, and is it available for inspection upon request? LOCKS, REMOTE How was your safety or the safety of others put at risk? RISK OF CHILD DEATH FROM HEAT STROKE Has the problem been reproduced or confirmed by a dealer or independent service center? NOT YET TAKEN TO A DEALER Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NO Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NONE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

my wife was driving down the road late at night and the engine turned off and all the lights inside the car (dash lights, etc) and outside the car turned off...it was super scary. no warning lights came on before this happened...there was no warning given by the car that something was wrong. Got the car to the dealership and the dealer diagnosed it with a blown engine. this failure could have caused death or injury if there were other cars/people around.

Traveling at high speed on major 5 lane highway. The engine shut off vehicle lost power went to neutral on shifter on it’s on would not shift . There was no warning no lights nothing that would have indicated a problem at all. Luckily my husband was able to get over 3 lanes and pull on shoulder which was very difficult and extremely dangerous in traffic. The vehicle would not start back up . There were 3 children and 2 adults in the vehicle at the time it was traveling 70mph and completely shut off we were almost struck by vehicles traveling at 70mph plus when trying to get vehicle to shoulder if we were unable to get this vehicle to shoulder this would have caused a multi vehicle pile up on major highway . We would have lost our lives and possibly others in other vehicles as well. Cadialic roadside assistance is picking up this vehicle and taking it to there closest dealership. This vehicle currently has 19,000 miles.