2019 Cadillac Escalade Esv

Subject: 2019 Cadillac Escalade - Delayed Engagement 1st/2nd Gear - Dealer Unable to Diagnose Vehicle: 2019 Cadillac Escalade VIN: [XXX] Mileage: 111,590 Date of incident: XXX to present Dealer: Mark Christopher Auto Center, Ontario, CA I am reporting a transmission safety concern. My 2019 Cadillac Escalade experiences a delayed engagement into Drive and slipping/hesitation when shifting into 1st and 2nd gear, especially on initial launch from a stop. There is a 2-3 second delay before the vehicle moves, followed by a harsh engagement. On XXX I took the vehicle to Mark Christopher Auto Center Cadillac in Ontario, CA for diagnosis. The vehicle was retained for diagnosis. On XXX the dealership informed me the technician could not diagnose and could not repair the issue. No repair was performed. The defect remains. This is a known documented issue. GM Preliminary Information PIP5175E, NHTSA TSB #XXX, states: "vehicles that may have a delayed engagement into drive, shudder at a launch, or the transmission is slipping when shifting into 1st, 2nd, 3rd or 4th gears." The TSB directs technicians to inspect for loose stator support to pump cover bolts causing a leak at the gasket and to inspect the 1234 clutch plates. This delayed engagement creates a safety hazard when entering traffic or making left turns, as the vehicle does not move when expected. I am requesting NHTSA investigation and manufacturer accountability. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I had taken my car in while it was under warranty for my motor the car wouldn’t move at all or start. They said it was a cylinder so they replaced the one cylinder and didn’t check any others. Just recently in January 2025 I took it back to the dealer for the same issues and they told me I need a whole new motor. Now the car is out of warranty. They charged me close to $1000 just to diagnose the car and tell me I need a They charge me close to $1000 just to diagnose the car and tell me I need a new motor. Apparently the other side of the motor they didn’t check had failed. Also my running boards were taken to the dealer for not working properly and they didn’t fix them while under warranty and now it’s still doing the same thing. Now my air condition isn’t blowing cold air I have taken it to the dealer. They claim I have different kind of freon, but I never replaced the Freon. It’s original to the car when it was purchased. They are charging me $1100 just to diagnose the vehicle.

The Power Step / Running Boards do not operate as intended, especially on the driver's side. They are not deploying or retracting as they should, possibly leading to personal injury, ie. spain ankles, injury to the knees, legs and or backs of individuals, who assume the Power Step has deployed before entering or exiting the vehicle. I am seeking a recall be established concerning this matter, and a class action suit against General Motors be developed immediately. I have had my vehicle inspected, at a dealership, as many owners have, with nothing being found. Only to leave in disgust, and have to live with this daily issue. Something needs to be done about this problem, these are some very expensive vehicles, and owners like myself should not have to deal with this persist issue.