2014 Cadillac Cts

THERE IS A RECALL ON MY VEHICLE, PERTAINING TO THE REAR-AXLE DIFFERENTIAL, GM RECALL N192279370. I WAS NOTIFIED OF THIS RECALL DURING THE FIRST QUARTER OF 2020. I RECEIVED A LETTER STATING THAT PARTS WERE AVAILABLE MID-MAY 2020. ON JUNE 29TH 2020, I CONTACTED MY LOCAL CADILLAC DEALER, HARVEY CADILLAC OF GRAND RAPIDS, TO REQUEST THE NECESSARY PARTS TO REPAIR THE VEHICLE. THEY WERE UNABLE TO GIVE ANY TIMELINE ON PARTS AVAILABILITY OR TIMELINE ON REPAIRS. I WAS UNABLE TO GET A LOANER OR RENTAL ASSISTANCE THROUGH HARVEY CADILLAC AND WAS INSTRUCTED TO CONTACT CADILLAC CUSTOMER CARE FOR FURTHER ASSISTANCE. I MADE CONTACT INITIALLY ON JULY 7TH 2020 AND WAS GIVEN A CASE NUMBER AND RECEIVED A BOILERPLATE RESPONSE ABOUT LACK OF PARTS VIA VOICEMAIL. IN DOCUMENTS SUBMITTED TO THE NHTSA, GM STATED THAT COURTESY TRANSPORTATION MAY BE MADE AVAILABLE UNTIL REPAIRS WERE ABLE TO BE MADE, AND REFERENCED COMPANY MEMOS INDICATING HOW THIS WERE TO TAKE PLACE. FURTHER CONTACT TO CADILLAC CUSTOMER CARE REQUESTING THIS LOANER/RENTAL ASSISTANCE VIA MULTIPLE TELEPHONE CALLS, VOICEMAILS, AND SOCIAL MEDIA WENT UNANSWERED. I HAVE NOT BEEN ABLE TO MAKE CONTACT OR PROMPT ANY RESPONSE SINCE THAT INITIAL JULY 7TH DESPITE MULTIPLE ATTEMPTS. HARVEY CADILLAC ON AUGUST 17TH STATED NO PROGRESS HAS BEEN MADE ON PARTS AVAILABILITY OR A TIME FRAME ON WHEN THE REPAIR COULD BE COMPLETED. TODAY'S DATE IS AUGUST 31ST, 2020, AND IT HAS BEEN NINE WEEKS SINCE I INITIALLY CALLED TO SCHEDULE REPAIRS FOR A SERIOUS SAFETY ISSUE THAT COULD PUT MY FAMILIES SAFETY AT RISK. I HAVE BEEN ADVISED BY DEALER AND CORPORATE REPRESENTATIVES THAT I SHOULD AVOID DRIVING THE VEHICLE IF POSSIBLE, AS THE REAR DIFFERENTIAL COULD LOCK UP AND CAUSE A CRASH AT ANY TIME WITHOUT PRIOR WARNING, BUT HAVE BEEN GIVEN NO SOLUTION OR ASSISTANCE AS TO HOW TO ACCOMPLISH SUCH A MEASURE. I HAVE NO ESTIMATED DATE WHEN THE REPAIRS COULD BE COMPLETED.

MY CAR IS PART OF RECALL #N192279370 WHICH WAS ISSUED ALMOST 8 MONTHS AGO. THE RECALL IS FOR AN ISSUE WITH THE REAR DIFFERENTIAL WHICH CAN LOCK UP AND SEIZE WITHOUT ANY WARNING OR SYMPTOMS. GM HAS DEEMED THE CAR SAFE TO DRIVE DESPITE SAYING THIS IN THE RECALL NOTICE..."IF THE CONDITION OCCURS WHILE DRIVING, THE REAR WHEELS MAY LOCK UP. THIS MAY AFFECT THE DRIVER'S ABILITY TO CONTROL THE VEHICLE, INCREASING THE RISK OF A CRASH." FOR ALMOST 8 MONTHS NOW I HAVE BEEN WAITING FOR THE PARTS TO BE SENT TO THE DEALER TO FIX THE CAR. I AM AFRAID TO DRIVE IT AND IT HAS BEEN SITTING IN THE GARAGE FOR THE MAJORITY OF THE PAST 8 MONTHS, WHICH HAS LEFT MY FAMILY SHORT A CAR. GM WILL NOT PROVIDE A RENTAL CAR AT THIS TIME, WHICH THE POSSIBLE EXCEPTION OF WHEN THE CAR IS ACTUALLY IN FOR SERVICE ONCE THE PARTS FINALLY ARRIVE. AT THIS TIME THERE IS STILL NO FIRM DATE ON WHEN THE NEW PARTS MIGHT ARRIVE AND I AM LEFT WITH A CAR THAT COULD HAVE THE REAR WHEELS COMPLETELY LOCK UP WITHOUT WARNING AT ANY TIME SHOULD I CHOOSE TO DRIVE IT. THIS IS DANGEROUS AND UNACCEPTABLE.

MY 2014 CADILLAC CTS VSPORT IS PART OF GM RECALL N192279370 (FAILURE OF ROLL PINS IN THE REAR AXLE DIFFERENTIAL). IN EARLY JULY, I BEGAN THE PROCESS TO HAVE THE REPAIR ACCOMPLISHED, BUT THE DEALER (BOB MOORE CADILLAC IN EDMOND, OKLAHOMA) TOLD ME THERE WERE NO PARTS AVAILABLE TO ACCOMPLISH THE RECALL. SIX WEEKS HAVE PASSED SINCE THAT INTIAL CONTACT AND THERE ARE APPARENTLY STILL NO PARTS IN STOCK AT ANY LEVEL. THIS IS AN IMPORTANT SAFETY RECALL, WITH THE POSSIBLE CONSEQUENCES OF THE FAILURE (LOCKING UP OF BOTH REAR WHEELS AT HIGHWAY SPEEDS) BEING VERY SERIOUS. I IMPLORE THE NHTSA TO PRESSURE GM TO COME UP WITH THE NECESSARY ASSETS TO GET THIS ACCOMPLISHED ON ALL 2866 AFFECTED VEHICLES, OR PROVIDE EQUIVALENT TRANSPORTATION UNTIL SUCH TIME IT CAN BE DONE.

TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED WHILE DRIVING 30 MPH, THE CONTACT STATED AN ABNORMAL SMELL WAS COMING THE REAR OF VEHICLE. THE CONTACT PULLED OVER TO A LOCAL GAS STATION AND FOUND OUT THAT THERE WAS GEAR OIL ON THE EXHAUST AND MUFFLER. THE VEHICLE WAS TAKEN TO LOCAL DEALER MOSSY CADILLAC LOCATED AT 241 FRONTAGE RD SUITE B, PICAYUNE, MS 39466 WHERE IT WAS DIAGNOSED WITH THE REAR DIFFERENTIAL NEEDING TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 94,000.

RECALL ID 20V038. THE CADILLAC DEALERSHIP HAS HAD MY CAR FOR A MONTH FOR A RECALL INITIATED IN FEB. IT IS NOW AUG AND GM CUSTOMER SERVICE HIGH LEVEL REPRESENTATIVE WILL NOT RETURN AND CALLS OR EMAILS. THE DEALERSHIP WILL NOT GIVE ME A LOANER CAR OR REIMBURSEMENT FOR A RENTAL. THE DEALERSHIP SAYS IT IT UNSAFE TO DRIVE BUT REFUSES TO OFFER ANY SOLUTIONS.

TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V038000 (POWER TRAIN) HOWEVER, THE PART NEEDED FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEN DUDAS MOTORS (3305 MAIN ST, STEVENS POINT, WI 54481) WAS CONTACTED AND CONFIRMED THAT THE REMEDY PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

CADILLAC CUE SCREEN CRACKING, CREATING A SPIDER WEB APPEARANCE ON THE SCREEN. CAR WAS STATIONARY IN DRIVE WAY ALL DAY AND NIGHT. WHEN I WANT TO DRIVE IT THE NEXT MORNING THE CRACK APPEARED ON CUE SYSTEM. NO ONE HAD USED OUR TOUCH THE SCREEN DURING THAT TIME. OVER THE NEXT COUPLE OF DAYS THE SPIDER WEB KEPT SPREADING. IT'S IMPOSSIBLE TO SEE THE ANYTHING ON THE LEFT SIDE OF THE BACKUP CAMERA. GPS IS DIFFICULT TO READ ON LEFT SIDE . *TR

TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING AND MAKING A LEFT TURN, THE VEHICLE STALLED WITH SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. ROADSIDE ASSISTANCE WAS CONTACTED AND THE VEHICLE WAS JUMP STARTED. THE VEHICLE WAS DRIVEN TO THE RESIDENCE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.

THE REAR END DIFFERENTIAL BROKE WHILE THE CAR WAS IN MOTION ON THE HIGHWAY. WHICH MADE DRIVING THE CAR VERY UNSAFE. I PULLED OVER AND I GOT THE PART REPAIRED BY THE CADILLAC DEALERSHIP. I HAVE HAD AN ON GOING PROBLEM WITH THE FRONT SEAT HEATER. WHEN WEATHER IS COOLER AND I ACTIVATE THE SEAT HEATER I EXPERIENCED THE SEAT GETTING EXCESSIVELY HOT AND I NEARLY BURN MYSELF. I HAD TO TURN OFF THE HEATER SEAT AND COVER THE SEAT SO I DON'T GET HURT. THIS HAPPENED WHILE I WAS DRIVING THE VEHICLE CAUSING ME TO PULL OVER IMMEDIATELY DURING TO HOW HOT THE SEAT HAD GOT. LAST BUT NOT LEAST, THE SHIFTER SELECTOR CABLE DETACHED AS I WAS OPERATING THE VEHICLE ON THE STREET (VEHICLE WAS IN MOTION) I WAS DRIVING AND PULLED UP PARK AND NOTICE THE SHIFTER KNOB WAS MOVING BUT THE INDICATOR WAS STUCK IN THE WRONG SELECTION. I HAD TO PUT ON EMERGENCY BREAK AND ORDER A TOW TO THE NEAREST DEALERSHIP BECAUSE THE CAR WAS UNSAFE TO DRIVE AND I DIDN'T KNOW WHAT GEAR THE CARBWAS IN OR COULD I CHANGE GEARS. THE MANUFACTURER HAD RECALLS FOR THESE ITEMS ON SIMILAR VEHICLES BUT DENIED TO HELP ME BECAUSE THE RECALLS ARE VIN SPECIFIC WHICH I DID NOT KNOW AND MY VIN DIDN'T QUALIFY. I AM LEFT WITH A HUGE CAR REPAIR BILL FOR DEFECTED PARTS SOLD WHEN I BROUGHT THE CAR. *TR