2014 Cadillac Cts

WHILE DRIVING, THE CUE SYSTEM BECAME INOPERABLE AND HAD A DELAYED RESPONSE TO TOUCH. THE VEHICLE WAS BEING DRIVEN ON A HIGHWAY TRAVELLING APPROX 65 MPH. I PULLED OVER TO RECORD VIDEO OF THE SYSTEM NOT RESPONDING. ADDITIONALLY, THERE ARE TIMES WHEN I PUT THE VEHICLE IN REVERSE AND THE BACKUP CAMERA DOESN'T NOT TURN ON AS IT IS SUPPOSED TO.

I WAS DRIVING DOWN A 4 LANE ROAD GOING 45 MPH - WHEN WITHOUT WARNING A LOUD BANG CAME FROM THE BACK OF THE CAR AND THE WHEELS LOCKED UP AND I WENT INTO AN UNCONTROLLED SPIN FOR ~ 75 YARDS GOING SIDEWAYS DOWN THE ROAD AT 45...AND THEN CAME TO A STOP IN THE MIDDLE OF ONCOMING TRAFFIC - THE ROADS WERE WET AS WELL...I FORTUNATELY DID NOT SPIN INTO ONCOMING TRAFFIC. I AVOIDED TRAFFIC BEHIND ME - I WAS DRIVING WITH 2 PASSENGERS WHO HOPPED OUT OF THE CAR TO WARN DRIVERS APPROACHING WE WERE DISABLED IN THE MIDDLE OF ONCOMING TRAFFIC. THE CAR WOULD NOT MOVE AT ALL - I TURNED IT OFF AND ON AND THEN PUT IT INTO N TO SEE IF WE COULD PUSH IT TO SAFETY. I TRIED ONE LAST TIME TO PUT IT INTO GEAR AND IT WENT INTO REVERSE SO I BACKED IT INTO SAFETY - I COULD HAVE BEEN KILLED - AND AM VERY LUCKY - SO, I RESEARCH THIS AND FIND OUT THAT CADIALLIC KNOWS THIS IS A PROBLEM ON THEIR CTS - ESPECIALLY ON THE CTS V SPORT - SEE THE ATTACHED LINK I HAVE PROVIDED. HTTP://WWW.CARPROBLEMZOO.COM/CADILLAC/CTS/DIFFERENTIAL-UNIT-PROBLEMS.PHP SO, THE CAR IS 'SUPPOSEDLY' BEING REPAIRED AT CADIALLAC DEALER - BUT HOW CAN I EVER TRUST THIS CAR AGAIN? I WON'T PUT MY GRANDCHILDREN IN THE BACK SEAT AND THE PASSENGERS WHO WERE WITH CERTAINLY DON'T TRUST THE CAR...IF I HAD BEEN DRIVING ON THE FREEWAY, I WOULD HAVE BEEN KILLED OR IF I HAVE SWERVED INTO ONCOMING TRAFFIC. NOW I HAVE A VEHICLE I CAN'T TRUST - THIS CAR IS UNSAFE AND HAS ENGINEERING ISSUES AND CADILLAC / GM KNOW IT. I AM GOING TO GET REPAIR INVOICES AND OTHER DOCUMENTATION -

TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED THAT THE VEHICLE'S CUE SCREEN, WHICH WAS THE MAIN CONTROL PANEL FOR MANY FUNCTIONS IN THE VEHICLE, SUDDENLY FROZE WITHOUT WARNING. ON OTHER OCCASIONS, THE SCREEN CONTROLS FOR THE DIFFERENT FEATURES WOULD MOVE WITHOUT THE CONTACT'S CONSENT. THE CONTACT CALLED RICHARD KARR MOTORS (LOCATED AT 900 W LOOP 340, WACO, TX 76712, 254-633-2866) AND CADILLAC OF ARLINGTON (LOCATED AT 2001 NORTH COLLINS STREET, ARLINGTON, TX 76011, 817-461-2222) AND WAS INFORMED THAT THE FAILURES WERE WELL KNOWN; HOWEVER, THERE WAS NO RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 57,978.

VEHICLE DISPLAYS 'SERVICE REAR AXLE' 'SERVICE STABILITRAK' 'PARK ASSIST TEMPORARILY UNAVAILABLE' 'AUTOMATIC SEATBELT TIGHTENING UNAVAILABLE'. 4 SEPARATE AND UNIQUE OCCURRENCES. SOME HAVE ALSO INCLUDED 'REDUCED ENGINE POWER'. TYPICALLY THE MESSAGES COME ON AND REDUCED POWER OCCURS AFTER EXPRESSWAY DRIVING, FOLLOWED BY STOP AND GO CITY DRIVING OR TRAFFIC. ALSO AMBIENT TEMPS ARE OVER 80 DEGREES WITH EACH OCCURRENCE. LASTLY ENGINE BAY IS EXTREMELY HOT AFTER THE SERVICE MESSAGES ARE DISPLAYED. ENGINE TEMPERATURE GAUGE DOES NOT INDICATE OVERHEATING (DISPLAYS UNDER THE HALFWAY POINT OF THE GAUGE). I HAVE 2 SEPARATE VIDEO DOCUMENTATIONS THAT CAN BE UPLOADED TO YOUTUBE. 1ST OCCURRENCE RESULTED IN CYLINDER HEAD REPLACEMENT UNDER WARRANTY. THE NEXT 3 OCCURRENCES HAVE ALL HAPPENED AFTER THE WARRANTY SERVICE. DEALERSHIP HAS BEEN UNABLE TO REPLICATE THE ISSUE AFTER THE CAR COOLS DOWN. CADILLAC CUSTOMER SERVICE SAID A SECOND DEALERSHIP REVIEW WAS REQUIRED EVEN THOUGH THE CAR WAS BROUGHT TO THE DEALER WITH THE ABOVE SERVICE MESSAGES PRESENT. ATTACHED DOCUMENTS DISPLAY FIRST WARRANTY SERVICE, AND SECOND RECORD SERVICE MESSAGES BEING PRESENT. SIMILAR TSB ISSUED FOR THE ATS-V LF4 ENGINE FOR 'SERVICE REAR AXLE' OR 'REAR AXLE OFF', ALSO THE LT4 ENGINE HAS A TSB FOR ENGINE OVERHEATING AND GOING INTO REDUCED POWER MODE WHEN THE CHARGE AIR COOLING SYSTEM IS NOT REFILLED PROPERLY VIA VAC-N-FILL METHOD. THIS VEHICLE HAS A SIMILAR LIQUID TO AIR, CHARGE AIR COOLING SYSTEM, REQUIRING THE SAME TYPE OF FILL METHOD. FULL DISCLOSURE I AM A GENERAL MOTORS EMPLOYEE.

THE REAR DIFFERENTIAL LOCKED WHILE DRIVING AT 45MPH ON A STRAIGHT, FOUR LANE ROAD. IT MADE A LOUD THUMP AND FELT AS IF THE BRAKES WERE SLAMMED ON. THE CAR PULL HARD LEFT AND THE REAR TIRES WERE SMOKING. MANAGED TO GET THE CAR BACK TO THE RIGHT AND STOPPED AFTER HITTING THE CURB. FORTUNATELY NO OTHER VEHICLES WERE INVOLVED. THE ELSD IS ON BACKORDER AND WILL NOT BE AVAILABLE FOR 90 DAYS.

AXLE HALF SHAFT BOLTS BACKED OUT BREAKING MATING GEARS IN DIFFERENTIAL. VEHICLE WAS IN MOTION WHEN A VIBRATION THAT FELT LIKE A WHEEL WAS EXTREMELY OUT OF BALANCE STARTED. THE VEHICLE WAS PULLED OVER TO INSPECT. AFTER SEEING NOTHING I ATTEMPTED TO DRIVE AWAY SO IT WAS PUT IN DRIVE AND AS THE BRAKE WAS RELEASED THE GEARS BROKE DISABLING THE VEHICLE NECESSITATING A FLAT BED TOW TO THE DEALER.

TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED THAT THE AIR BAG INDICATOR REMAINED ILLUMINATED AT ALL TIMES. THE VEHICLE WAS TAKEN TO MYRTLE BEACH CHEVROLET (843-407-0656, LOCATED AT 1785 US-501, MYRTLE BEACH, SC 29577) WHERE IT WAS DIAGNOSED THAT EITHER THE WIRING HARNESS TO THE AIR BAG MODULE UNDER THE FRONT DRIVER'S SEAT OR THE AIR BAG SENSOR MODULE MAY NEED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROMISED TO CALL THE CONTACT BACK. THE CONTACT WAS NOT CALLED BACK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000.

DRIVING AT 10PM SOUTH ON HIGHWAY GOING 65MPH ON LEFT SHOULDER 20MIN IN AND 10 MIN TO GET TO MY DESTINATION (HOME) ON MIDDLEL LANE N AN 18 WHEELER TRIED TO MERGE TO LEFT (GUSSSING HE DID NOT SEE CAR) SO TO AVOID BEING SWIPED BY SEMI SAID ED STEERING WILL TO LEFT OFF TO EXIT MEDIAN CLOSE TO CEMENT BARACADE SEMI PASSED GOT BACK ON ROAD 5 MINUTES IN SIDE LEFT & RIGHT ALSO FRONT AND BACK AIR BAGS DEPLOYED LOST CONTROL OFF VEHICLE AND SPINNED OUT OF FREEWAY & STEERING WHEEL LOCKED UNABLE TO START VEHICLE CAR FACING SOUTH NOW AND OFF HIGHWAY REALIZED THE ONLY THING HIT WAS A FRONT GRILL WHERE CADILLAC SIGN NEXT TO IT GRILL WAS CRACKED COUPLE OF SCUFFS BUT NO OTHER BODY DAMAGES AND FRONT AIRBAGS DINT DEPLOY SO QUESTIONING IF POSSIBLE UNDETECTED MALFUNCTIONS PROGRESSIVE INSURANCE AGENT LAKIESHA WOODSON NO POLICE REPORT BECAUSE I DINT GET HIT OR HIT ANYTHING OR ANYBODY HAVE A REPAIR INVOICE - STATING AN 18K ESTIMATE & CONSIDERED TOTALED DUE TO AIRBAGS AND TOW SERVICE OF $700 THAT NEITHER DELEARSHIP OR INSURANCE WANT TO BE RESPONSIBLE FOR DELEARSHIP STATES THAT SINCE INSURANCE INVOLVED CANNOT HAVE CAR TOWED TO GM/CADILLAC SERVICE CENTER AND INSURANCE STATES I'M AT FAULT BECAUSE I'M THE ONE THAT SWERVED FROM SEMI BUT HAVE STATED I AVOIDED TO BE HIT OR PUSHED OFF ROAD AND IT WAS WAY AFTER THAT IS WHEN AIRBAGS JUST DEPLOYED FOR NOTHING OR DUE TO IT BEING ALL ELECTRIC IS JUST TOO SENSITIVE AND LATE IN REACTING EITHER WAY THAT'S WHAT CAUSED ME LOOSING CONTROL OF VEHICLE WAS NOT EXPECTING THE DEPLOYMENT... HAD I OTHERWISE HIT OR BEEN HIT I WOULD ASUME THE FRONT AIRBAGS WOULD HAVE DEPLOYED AS WELL AND THERE WOULD BE MORE BODY DAMAGE OTHER THAN JUST AIRBAGS AND A FALLEN OFF FRONT FENDER JUST FEEL LIKE THIS SHOULD BE INVESTIGATED BECAUSE EVEN IF IT DOES NOT MAKE SENSE IT IS WHAT HAPPENED JUST NO ONE WANTS TO ACCEPT THE RESPONSIBILITY DEDUCTIBLE $500