2016 Buick Verano

I am submitting this complaint to report a safety-related issue involving my 2016 Buick Verano. At approximately 112,000 miles, the vehicle experienced a major transmission failure that significantly affected drivability. Shortly thereafter, an airbag warning light illuminated, indicating a potential malfunction of the supplemental restraint system. An independent mechanic advised that the vehicle was no longer safe or economically reasonable to repair due to the transmission failure and the airbag system warning. The cost of transmission repair was estimated between $5,000.00 and $7,000.00. The vehicle could not be safely driven, sold, or repaired, leaving me with an inoperable vehicle and an outstanding loan balance. I am submitting this complaint to ensure this issue is documented and reviewed, as transmission failure combined with an airbag warning presents a serious safety concern. Also, it’s been widely documented by other consumers of having the same problem with the transmission failing prematurely on these type of vehicles as well.

The contact owns a 2016 Buick Verano. The contact stated while starting the vehicle and driving at an undisclosed speed, the front passenger's side seat sensor failed to detect a passenger in the seat. The “Air Bag Off” and “Service Air Bag” messages were displayed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to Special Coverage Adjustment: 23520 Passenger Presence Sensor (PPS) Module; however, the VIN was not included in the Special Coverage Adjustment. The manufacturer was made aware of the failure. The failure mileage was 134,700.

When I start my car air bag lights on when a passenger is not seat air bags keeps light is on and when I have passenger next to me air bag is off. I took this car to dealership I bought they want me to pay $1720 to fix the system I only driven 42000 miles since I bought I had fully guaranteed paid for 5 years by installation to the company. I am not happy for putting my vehicle I do not wish to take another place for repairs as I had not understand why the are asking a lot of money to put it right for air bag for passenger says need air bag service always when I am driving my vehicle

There are 18 complaints about the passenger airbag sensor that should have been reported as a recall. Buick issued a Special Coverage Adjustment notice for the passenger Presence sensor Reference Number: [XXX] Letter was sent to all customers; I did not ever receive it as i purchased this vehicle as used from the BUICK dealership in EL PASO TX. I recently started experiencing error messages with my airbags. Upon taking it to the dealer, the airbag sensor issue is related to the notice listed above. Because I never received the notice, I wasn't on alert for issues. I don't see why i should have to pay for this repair since its obvious this is a dealer installed defective product. Please help resolve this issue as it going to cause someone's life and by then it will be too late. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- The side detection module became corroded, blew a fuse and stopped functioning. This was reported in a service bulletin and extended warranty protection for some GM vehicles, but not the Buick Verano. [XXX] - This happened while driving. The vehicle would still drive, but lost all gauge functions (No speedometer, tachometer, fuel, or temp gauges). -The side obstacle detection system does not work. -The system also interferes with the passenger side airbag and leaves it turned OFF with a passenger in the seat. These obviously all create a serious safety risk and have not been covered by a recall for this vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Buick issued a Special Coverage Adjustment notice for the passenger prescence sensor Reference Number: N15202352 Letter was sent to all customers, I did not ever receive it. I recently started experiencing error messages with my airbags. Upon taking it to the dealer, the airbag sensor issue is related to the notice listed above. Because I never received the notice, I wasn't on alert for issues. I had to pay the full amount for the fix. My bigger concern is that with the airbag service error going off - if I had been in an accident, the airbag might not have deployed. This known issue should have been a recall and fixed in this car.