2019 Buick Regal

Per your site, GM concluded a safety recall was necessary on the 2018-2020 Buick Regal on JUNE 30, 2022 due to partial or full loss of vacuum-brake assist pressure and warns that this "increase[s] the risk of a crash." On AUGUST 23, 2022, I received notice of the safety recall in a letter obliquely dated "August 2022". The letter states that a software fix "is not currently available", but also states, "If you have already paid for repairs for this condition, you may submit those charges using the reimbursement request form that will be provided with the next letter." Notably, the latter statement ostensibly reflects that some entity apart from GM actually does have a software fix for the problem. This is my only vehicle--I do not have the luxury to park it until GM is able to remedy the problem at some unknown date. I contacted GM's Buick division this morning, inquiring whether a loaner would be provided until the company's programmers identify a solution, or, alternatively, the names of other entities that have the capability to perform the repairs for which GM offers reimbursement. The company is doing nothing and has no other information, including as to other repair facilities. Despite being aware of the problem and the increased risk of crash for which they have no current solution, "no courtesy transportation is being offered", and they are merely generically "working to expedite the release of a remedy." This is ridiculous and exposes, not only myself, but the motoring public to significant danger. What is the point of this two-month belated recall notice for which no solution is readily (or willingly) available and there is no reasonable estimate on the horizon? GM customers have obligations and need use of their vehicles to meet their daily needs. A driver can only do so much to control his/her vehicle. In our current tense environment, where drivers are routinely cut-off or worse, an "increased stopping distance" also is a luxury.

I HAVE BEEN GOING BACK AND FORTH WITH GM CUSTOMER SERVICE AT 866-790-5600. I PURCHASED THE CAR 11/23/18 BRAND NEW WITH 12 MILES ON IT. I HAD TO TAKE THE CAR TO GET IT SERVICED DUE TO KEPT HEARING SOMETHING SIMILAR TO THE BRAKES KEEP SCRUBBING, IN WHICH I THE DEALERSHIP ORDERED THE PARTS AND GAVE ME A LOANER VEHICLE, 8/31/19 I COMPLAINED WHEN I WENT INTO THE DEALERSHIP TO GET MY OIL CHANGED THAT THE RADIO SCREEN WOULD JUST GO BLACK, AND THAT THE AIR CONDITIONER SYSTEM WOULD BE IN OFF POSITION AND IT WOULD JUST KEEP BLOWING ON HIGH. I WAS TOLD TO BRING THE CAR BACK IN. DUE TO NO TECHS AVAILABLE ON SATURDAY. EVERYTHING STARTED WORKING AGAIN. 1/6/2020 I TOOK THE CAR IN BC AC STARTED BACK DOING THE SAME THING RUNNING WHEN OFF, SOS WAS MALFUNCTIONING EMERGENCY CALLS ALL DAY AND NIGHT EVERY 5-10 MINS HEAD UNIT SCREEN STAYS ON SERVICE SCREEN AND COULDNT BE CHANGED, THE SCREENS KEPT SWITCHING SCREENS WITHOUT BEING TOUCHED. TALKED WITH SERVICE MANAGER AT DEALERSHIP HAD TO DEACTIVATE THE ONSTAR AND TAKE THE CAR BACK WHEN THEY RECEIVED A LOANER CAR. THEY CLEANED BUTTON AND SAID THEY ORDERED THE PART ITS ON BACK ORDER. 2/10/20 IM DRIVING MY VEHICLE AND ALL OF A SUDDEN THE CAR SLOWS DOWN AND STOPS IN THE MIDDLE OF THE STREET IN WHICH THE SCREEN READ REDUCED ENGINE POWER. I WAS NOT FAR FROM DEALERSHIP TOOK IT BACK YET AGAIN. I WAS GIVEN A LOANER CAR THE ACCELERATOR PEDAL POSITION SENORS HAD TO BE REPLACED ACCELERATOR PEDAL WITH POSITION SENOR ASSEMBLY REPLACEMENT ENGINE CONTROLS AND FUEL. 2/14/20 WENT AND OIL CHANGE COMPLETED THAT NEXT DAY ANOTHER ISSUE ON 2/17/20 THE RADIO SCREEN GOES OUT AND THE AC/HEAT IS ON FULL BLAST AND CANT TURN OFF. THE SAME ISSUES I WAS HAVING 1/6/2020 HAVE BEGAN YET AGAIN. I WAS CONTACTED BY GM AND TOLD THEY WOULD ORDER THE PART THAT WAS SAME PART THAT WAS ON BACK ORDER. MY CAR IS STILL UNDER WARRANTY HAPPENING WHILE I AM DRIVING. I HAVE A LOT OF PICS