NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
54 reports62,000 miles · Sep 13, 2015
Fuel/propulsion System
WHEN TO START VEHICLE ON THE ABOVE DATE AND IT WOULD NOT TURN OVER, THE DAY BEFORE WHILE I WAS DRIVING I SMELL SOMETHING BURNING AND TODAY IT DOES NOT START. READING ABOUT PROBLEM AND COMPLAINT ON THE INTERNET I REALIZE THAT THIS IS A COMMON PROBLEM WITH THE VEHICLE YEARS 2006 UNTIL 2011. IT SEEMS THERE NEEDS TO BE A RECALL ON…
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WHEN TO START VEHICLE ON THE ABOVE DATE AND IT WOULD NOT TURN OVER, THE DAY BEFORE WHILE I WAS DRIVING I SMELL SOMETHING BURNING AND TODAY IT DOES NOT START. READING ABOUT PROBLEM AND COMPLAINT ON THE INTERNET I REALIZE THAT THIS IS A COMMON PROBLEM WITH THE VEHICLE YEARS 2006 UNTIL 2011. IT SEEMS THERE NEEDS TO BE A RECALL ON THESE VEHICLE, BECAUSE A FIRE HAZARD COULD HAPPEN AND THE VEHICLE CAN CATCH FIRE WHILE DRIVING OR STOPPED.
NHTSA ODI #10763375
76,800 miles · Aug 26, 2015
Fuel/propulsion System
TL* THE CONTACT OWNS A 2010 BUICK LUCERNE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). IN ADDITION, THE CONTACT, WHO WAS A CERTIFIED AUTO ENGINEER, STATED THAT THE RELAY FOR THE FUEL PUMP HEATED UP AND MELTED, CAUSING THE FUEL PUMP TO STOP FUNCTIONING. THE CONTACT REPLACED THE RELAY…
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TL* THE CONTACT OWNS A 2010 BUICK LUCERNE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). IN ADDITION, THE CONTACT, WHO WAS A CERTIFIED AUTO ENGINEER, STATED THAT THE RELAY FOR THE FUEL PUMP HEATED UP AND MELTED, CAUSING THE FUEL PUMP TO STOP FUNCTIONING. THE CONTACT REPLACED THE RELAY, BUT THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 76,800.
NHTSA ODI #10759402
56,000 miles · Aug 3, 2015
Structure
THE DRIVER'S SIDE, INTERIOR DOOR HANDLE IS BROKEN. THE ENTIRE INSIDE DOOR PANEL MUST BE REPLACED. THERE ARE NO REPLACEMENT PARTS AVAILABLE. THE DEALER HAS TRIED TO ORDER A REPLACEMENT PART BUT HAS BEEN UNABLE TO GET ONE. I HAVE CHECKED WITH THE LOCAL SALVAGE YARDS AND HAVE BEEN UNABLE TO FIND ONE THERE EITHER. I AM 79 YE…
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THE DRIVER'S SIDE, INTERIOR DOOR HANDLE IS BROKEN. THE ENTIRE INSIDE DOOR PANEL MUST BE REPLACED. THERE ARE NO REPLACEMENT PARTS AVAILABLE. THE DEALER HAS TRIED TO ORDER A REPLACEMENT PART BUT HAS BEEN UNABLE TO GET ONE. I HAVE CHECKED WITH THE LOCAL SALVAGE YARDS AND HAVE BEEN UNABLE TO FIND ONE THERE EITHER. I AM 79 YEARS OLD WITH ARTHRITIS. I HAVE HAD SEVERAL JOINT REPLACEMENTS AS WELL. IT IS VERY DIFFICULT FOR ME TO ROLL DOWN THE WINDOW AND OPEN THE DOOR USING THE OUTSIDE HANDLE. I AM UNABLE TO CRAWL OVER THE CONSOLE TO GET OUT THE PASSENGER SIDE DOOR. WHEN AT HOME I PARK IN THE GARAGE AND LEAVE THE WINDOW DOWN. LAST WEEK I GOT IN MY CAR AND THE BATTERY WAS DEAD. FORTUNATELY ,THIS HAPPENED AT HOME IN MY GARAGE WHERE I LEAVE THE WINDOW DOWN. IF I HAD ARRIVED AT MY DESTINATION AND THEN CAME BACK AND GOT IN MY CAR THE OUTCOME COULD HAVE BEEN DISASTROUS. I WOULD HAVE BEEN STUCK IN MY CAR ON A HUMID SUNNY 94 DEGREE DAY. THIS COULD HAVE BEEN FATAL. AS I MENTIONED EARLIER MY DEALER HAS BEEN UNABLE TO GET A REPLACEMENT PART. MY SON AND I HAVE BOTH CONTACTED BUICK. OTHER THAN TO ACKNOWLEDGE THAT THEY HAVE RECEIVED OUR COMPLAINTS THEY HAVE BEEN SLOW TO RESPOND. THIS IS A POTENTIALLY LIFE THREATENING DEFECT AS THE TEMPERATURE IN THIS AREA REGULARLY EXCEEDS 90 DEGREES IN THE SUMMER, AND BELOW FREEZING IN THE WINTER. I AM WRITING THIS ON BEHALF OF MY 79 YEAR OLD MOTHER [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).? *JB
NHTSA ODI #10745829
31,062 miles · Jun 16, 2015
Steering
SQUEAKING NOISE FROM STEERING WHEN TURNING. DEALER PURCHASED CAR NEW FROM DIAGNOSED AS NEEDING STEERING RACK AND LOOSE MOTOR MOUNT REPLACED FOR APPROX. $1325.00. CAR HAS LOW MILES AND NEVER BEEN IN AN ACCIDENT.
NHTSA ODI #10725655
Mileage unknown · Apr 29, 2015
Power TrainVehicle Speed Control
TL* THE CONTACT OWNS A 2010 BUICK LUCERNE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE FAILED TO ACCELERATE AND THERE WAS A SUDDEN INCREASE IN RPMS. IN ADDITION, THE VEHICLE JERKED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO MULTIPLE DEALERS WHO WERE UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFA…
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TL* THE CONTACT OWNS A 2010 BUICK LUCERNE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE FAILED TO ACCELERATE AND THERE WAS A SUDDEN INCREASE IN RPMS. IN ADDITION, THE VEHICLE JERKED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO MULTIPLE DEALERS WHO WERE UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA ODI #10713558
55,000 miles · Feb 3, 2015
Electrical System
NO WARNING CAR WOULD NOT CRANK. TURN OVER BUT NOT CRANK. AFTER ABOUT A HOUR CAR CRANKED. 1 WEEK LATER CAR WOULD NOT CRANK. BUT STILL WOULD TURN OVER. FOUND A BURNED FUEL PUMP RELAY. CHANGED IT OUT. 30 MILES LATER. CAR KILLED LUCKILY COME TO A RED LIGHT. CHECK RELAY , IT WAS EXTREMELY HOT. LOCATED UNDER THE BACK SEAT WHERE MY K…
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NO WARNING CAR WOULD NOT CRANK. TURN OVER BUT NOT CRANK. AFTER ABOUT A HOUR CAR CRANKED. 1 WEEK LATER CAR WOULD NOT CRANK. BUT STILL WOULD TURN OVER. FOUND A BURNED FUEL PUMP RELAY. CHANGED IT OUT. 30 MILES LATER. CAR KILLED LUCKILY COME TO A RED LIGHT. CHECK RELAY , IT WAS EXTREMELY HOT. LOCATED UNDER THE BACK SEAT WHERE MY KIDS RIDE. ONLY VEHICLE. IS THERE A RECALL. AS DANGEROUS AS IGNITION PROBLEM. *TR
NHTSA ODI #10680764
24,261 miles · Jan 16, 2015
Air BagsSeat Belts
PASSENGER SIDE AIRBAG OFF EVEN WHEN PASSENGER IS IN SEAT; SEAT BUCKLE DEFECTIVE, NOT SENDING SIGNAL WHEN BUCKLED. *TR
NHTSA ODI #10673051
60,000 miles · Jan 13, 2015
Air BagsCrash
TL* THE CONTACT OWNED A 2010 BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT CRASHED THE VEHICLE INTO THE PRECEDING VEHICLE. THE FRONTAL AND DRIVER SIDE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAIL…
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TL* THE CONTACT OWNED A 2010 BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT CRASHED THE VEHICLE INTO THE PRECEDING VEHICLE. THE FRONTAL AND DRIVER SIDE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
NHTSA ODI #10672265
Mileage unknown · Dec 29, 2014
Engine And Engine CoolingVehicle Speed Control
TL* THE CONTACT OWNS A 2010 BUICK LUCERNE. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER AND THE MOTOR MOUNT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RE…
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TL* THE CONTACT OWNS A 2010 BUICK LUCERNE. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER AND THE MOTOR MOUNT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 3/13/15*CN UPDATED 9/11207*CN
NHTSA ODI #10668698
47,948 miles · Dec 23, 2014
Electrical SystemEngineFuel/propulsion System
HAD CAR TOWED TO DEALERSHIP ON 12/17/14. CAR NOT STARTING AND STALLING. HAD BATTERY REPLACED AND NEXT DAY CAR WOULD NOT START AGAIN. STALLED AND MAKING NOISE UNDER HOOD AND IN REAR BY BATTERY. TOOK BACK TO DEALERSHIP AND THEY STATED COULD NOT REPLICATE PROBLEM THEREFORE NO SOLUTION TO BE FOUND. TOLD CAR WAS READY AFTER WAITING A…
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HAD CAR TOWED TO DEALERSHIP ON 12/17/14. CAR NOT STARTING AND STALLING. HAD BATTERY REPLACED AND NEXT DAY CAR WOULD NOT START AGAIN. STALLED AND MAKING NOISE UNDER HOOD AND IN REAR BY BATTERY. TOOK BACK TO DEALERSHIP AND THEY STATED COULD NOT REPLICATE PROBLEM THEREFORE NO SOLUTION TO BE FOUND. TOLD CAR WAS READY AFTER WAITING APPROX. 4 HRS. FOR THEM TO TRY AND REPLICATE CAR SHUTTING DOWN. IT JUST KEPT TURNING OVER. CAR ONCE AGAIN SHUT OFF AND WOULD NOT START. LEFT CAR AND THEY TOLD ME FUEL PUMP MODULE WAS MELTED AND NEEDED REPLACEMENT. ALSO REAR FUSE BLOCK WAS MELTED AND TERMINALS IN FUSE BLOCK CONNECTORS OVERHEATED/SPREAD APART. REPLACED FUEL PUMP MODULE AND REAR FUSE BLOCK AND REPAIRED WIRING IN FUSE BLOCK CONNECTOR. THIS IS A RATHER SERIOUS PROBLEM ON A 2010 WITH APPROX. 47,800 MILES. VERY DANGEROUS FOR IT COULD HAVE CAUSED A CRASH OR FIRE IN THE CAR. *TR
NHTSA ODI #10668070
Official recalls
2Jun 23, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.
Nov 5, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2010-2011 DTS AND BUICK LUCERNE VEHICLES EQUIPPED WITH V8 ENGINES. THE STARTER OR ALTERNATOR CABLE IS IN CONTACT WITH THE POWER STEERING RETURN LINE. IF EITHER THE STARTER OR ALTERNATOR CABLE IS CONTACTING THE POWER STEERING RETURN LINE, THE CABLE COULD WEAR THROUGH THE LINE, CAUSING A POWER STEERING FLUID LEAK.
Consequence & remedy
Consequence: A POWER STEERING LEAK COULD RESULT IN A LOSS OF POWER STEERING, INCREASING THE RISK OF A CRASH, AND/OR THE LEAK ONTO HOT ENGINE PARTS COULD CAUSE AN ENGINE COMPARTMENT FIRE.
Remedy: DEALERS WILL SECURE AND IF NECESSARY REROUTE THE LINES TO PREVENT CONTACT. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 19, 2010. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339, BUICK AT 1-866-608-8080 AND AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗