2002 Buick Lesabre

2002 BUICK LESABRE. VIN [XXX]. VIBRATION IN STEERING WHEEL, FLOOR, AND HARD SURFACES OF INTERIOR, AT SPEEDS STARTING AT 60 MPH. THE TIRES HAVE BEEN REPLACED TWICE. REDESIGNED UPPER CONTROL WERE INSTALLED. NONE OF THESE HAVE CORRECTED THE PROBLEM. ON 7/25/2003 THE BUICK SERVICE CONDUCTED A ROAR TEST WITH AN ELECTRONIC VIBRATION ANALYZER AND FOUND READINGS OF 02 TO 03 HERTZ. THE "STANDARD" SHOULD BE BELOW 07. WHY WOULD THEY DO ALL THE PREVIOUS WORK IF THEY COULD OF DONE THIS TEST EARLIER AND SAVED A LOT OF MONEY. I BELIEVE THEY MADE THIS STANDARD TO AVOID FIXING THE PROBLEM. I FOUND 4 BUICK TSB'S ( #00310007A, 10/01/01,#000310007B, 06/01/02, #000310007C, 08/01/02,AND #000310007D, 03/01/03) TAT REFER TO A VIBRATION PROBLEM. I HAVE CONTACTED BUICK BY LETTER AND TELEPHONE ( SERVICE REQUEST #1-238363526, AUGUST, 2004). I FILED A COMPLAINT (AND LOST) WITH THE BBB [XXX]. I FEEL THAT BUICK HAS STONEWALLED ME BY REFUSING TO PROVIDE ME WITH THE "LUXURY" CAR I PAID FOR.*AK THERE IS A THUMP/POPPING SOUND FELT IN THE LEFT FRONT AND RIGHT FRONT SEAT AT SHOULDER HEIGHT AS IF SHIFTS FORWARD WHEN COMING TO A STOP. DEALERSHIP TRIED TO LUBE BUT NO CHANGE. REPLACED BEARING MOUNT SHIELD STRUT AND SEAT TO ELIMINATE NOISE. PASSENGER SIDE SEAT BACK SUPPORT PUSHES INTO LOWER BACK OF PASSENGER WHEN COMING TO A STOP. PASSENGER SEAT BACK HORIZONTAL SUPPORT REPLACED. *TT UPDATED 07/24/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I HAVE BEEN TOLD BY TWO MECHANICS THAT I NEED TO CHANGE MY ANTIFREEZE FROM DEX-COOL TO ETHYLEN GLYCOL, AS THE DEXCOOLANT IS DIRTY AND SUGARY AND I AM LOOKING AT ELECTROLISIS PROBLEMS IN MY COOLING SYSTEM IF I DON'T CHANGE IT. WHY WOULD A REPUTABLE COMPANY LIKE BUICK PUT AN INFERIOR PRODUCT IN THEIR VEHICLE? IS THERE A CLASS ACTION SUIT BEING FILED AGAINST DEX COOLANT?. *AK

WHILE DRIVING MY DAUGHTER TO A SCHOOL EVENT ON A BUSY HIGHWAY, MY 2002 BUICK LE SABRE'S SPEED STARTED SLOWING DOWN. PRESSING THE GAS PEDAL DID NOT SPEED UP THE CAR. REALIZING THAT SOMETHING WAS NOT RIGHT, I PANICKED BUT WAS ABLE TO STEER THE CAR THROUGH TRAFFIC AND FINALLY STALL AT AN EXIT RAMP. I TRIED TO RESTART THE CAR AGAIN BUT IT DID NOT WANT TO START. MY FIRST THOUGHT WAS THAT THE CAR WAS OUT OF GAS EVEN THOUGH THE FUEL GAGE SHOWED THE CAR DID HAVE GAS. THINKING THAT THE PROBLEM WAS STILL A GAS ISSUE, I CALLED A FRIEND TO BRING SOME GAS. AFTER A 45 MINUTE WAIT I POURED TWO GALLONS INTO THE FUEL TANK. AT THIS TIME I RESTARTED THE CAR BUT WHEN TRYING TO SHIFT, THE SHIFTER FELT VERY LOOSE AND WAS NOT CATCHING ANY GEARS. THE SHIFTER WOULD JUST FALL THROUGH. AFTER TRYING TWO MORE TIMES THE CAR STILL FAILED TO MOVE IN EITHER DIRECTION. I HAD NO CHOICE BUT TO HAVE THE CAR TOWED TO A LOCAL TRANSMISSION SHOP. AT THE REPAIR SHOP, I WAS TOLD THAT THE TRANSMISSION HAD AN INTERNAL MECHANICAL FAILURE. I MENTIONED TO THE SHOP MECHANIC THAT THERE WAS NEVER ANY TYPE OF INDICATION THAT SOMETHING WAS WRONG WITH THE TRANSMISSION. EVERYTHING CAR WAS WORKING FINE BEFORE THE TRANSMISSION FAILED. *AK I AM VERY CONCERNED ABOUT THE TRANSMISSION FAILURE BECAUSE IT OCCURRED ON A BUSY HIGHWAY AND I STRONGLY BELIEVE THAT IT COULD HAVE TURNED INTO A LIFE AND DEATH ISSUE. IN RESEARCHING THIS TYPE OF TRANSMISSION MODEL #4T65E FOR MY LESABRE, I NOTICED NUMEROUS MECHANICAL FAILURE COMPLAINTS FOR THE SAME TYPE OF TRANSMISSION AND THAT MANY FAILURES HAVE OCCURRED BEFORE THE CAR IS THREE YEARS OLD. EVEN THE SHOP TECHNICIAN WAS SURPRISED TO HEAR THAT THE TRANSMISSION FAILED ON A FAIRLY NEW TWO YEAR OLD CAR. THE CAR HAS ONLY 50000 MILES ON IT.*AK I STRONGLY SUGGEST THAT THERE BE A RECALL FOR THIS TYPE OF TRANSMISSION FAILURE BEFORE A SERIOUS INJURY OR DEATH OCCURS. I DO NOT WANT MY FAMILY TO BECOME A STATISTIC. PLEASE LET ME KNOW SOON AS TO WHAT NEEDS TO BE DONE TO REMEDY MY SITUATION.