1992 Buick Lesabre

MY CARS PAINT STARTED PEALING OFF AND NOW ALMOST THE ENTIRE TOP OF MY CAR HAS NO PAINT BUT A GRAY TYPE SURFACE AS WELL AS THE ENTIRE ROOF IS RUSTED. THAT'S JUST ONE THING. THE TRUNK OF MY CAR WHEN I OPEN IT LEAKS THE WATER INSIDE AS WELL AS WHEN IT IS SHUT. MY CAR ALSO WILL NOT CRANK AFTER I HAVE PARKED IT AND WILL REQUIRE A BOOST TO GET IT GOING NOW I HAVE REPLACED THE BATTERY AND THE BATTERY CABLE HEADS AND IT STILL DOES THAT ON OCCASION. MY CAR ONE DAY STARTED MAKING A HORRIBLE KNOCKING GRINDING NOISE AND I WENT TO HAVE IT LOOKED AT AND THEY TOLD ME IT WAS THE HARMONIC BALANCE PULLEY. I WENT TO GET THE PART TO REPAIR MY CAR AND THEY SAID THE ONLY PLACE TO GET THE RUBBER SEAL IS THRU THE DEALER. IT IS TO EXPENSIVE FOR ME TO GET IT FIXED PROFESSIONALS, SO NOW I DRIVE ONLY WHEN ABSOLUTELY NECESSARY AND THE RUBBER SEAL IS ALMOST WORN DOWN COMPLETELY AND WHEN IT FALLS OFF AND IM TOLD IT WILL. I WILL BE OUT OF A CAR. THE ROOF INTERIOR HAS ALSO FALLEN DOWN AND I HAVE TO PIN IT UP OUT OF THE WAY SO I CAN SEE OUT MY BACK WINDOW. THE REAR WINDOWS DO NOT ROLL DOWN AND THE REAR WINDOW DEFROST ONLY COMES ON ON OCCASION, AS WELL AS MY HEATER ONLY COMES ON WHEN IT WANTS TO NOT WHEN WE TURN IT ON. *JB

BRIAN THOMAS AT BUICK DEVISION INDICATED I SHOULD CONTACT YOU WITH THIS COMPLAINT. THE PAINT BLOWS OFF THE CAR AS I DRIVE. OTHER THAN SOME AFFECT OF THOUSANDS OF GM CARS DROPPING POTENTIALLY TOXIC PAINT CHIPS ALL OVER THE PLACE, I AM NOT SURE WHY THIS WOULD CONCERN YOUR DEPARTMENT.THANK YOU , BILL WEAVER. NO SAFETY DEFECT LISTED IN SUMMARY. *AK

I HAVE CONTACT SEVERAL BUICK DEALERSHIPS ON NUMEROUS OCCASIONS AND BEEN TOLD EVERYTHING FROM "I FOLLOWED A CHEMICAL TRUCK TOO CLOSELY" TO A BAD PRIMER AND PAINT PROBLEM THAT THEY ARE UNWILLING TO MAKE RIGHT. I FINALLY CONTACT GENERAL MOTORS DIRECTLY AND FILED A COMPLAINT WITH THEIR CUSTOMER SERVICE DEPARTMENT AND A CASE NUMBER WAS ISSUED. I WAS INSTRUCTED TO GO TO THE DEALER NEAREST MY HOME AND HAVE THE SERVICE MGR. LOOK AT IT. HE DID AND SAID THAT I WOULD HEAR FROM BUICK. I DID, THEY SENT ME A LETTER INCLUDING A CERTIFICATE FOR $500 OFF THE PURCHASE OF A NEW BUICK. I CALLED THEM AND SAID THIS WAS UNACCEPTABLE AND THEY JUST DON'T CARE. THEY ARE EXPERTS AT THE RUN-AROUND AND STALLING TACTICS. I HAD FINALLY GIVEN UP WHEN A FRIEND SENT ME A CONSUMER REPORTS ARTICLE THAT SPECIFICALLY MENTIONED YOUR WEBSITE AND 1988-1992 BUICK PAINT PROBLEMS. I FOUND THAT A TSB #570502 EXISTS SPECIFICALLY FOR 92 LESABRE PAINT PROBLEMS AND NEED ANY HELP I CAN GET TO CONVINCE BUICK OR GM TO DO THE RIGHT THING. A PERSON WHO SPENDS $25,000 ON A VEHICLE IN 1992 SHOULDN'T HAVE TO HAVE A COMPLETE NEW PAINT JOB IN 1999 OR BACK IN 1995 WHEN THE PROBLEM FIRST APPEARED. NOW THIS IS A WIDESPREAD PROBLEM OVER NEERLY THE ENTIRE CAR EXCEPT THE HOOD WHICH WAS REPAINTED DUE TO AN ACCIDENT. NOW THE ROOF IS STARTING TO RUST AND PAINT COMES OFF IN LARGE FLAKES AND WHEN IT RAINS OR GETS WET, IT STREAKS MILKY COLORED WATER FROM WHATEVER IS UNDER THE PAINT. I TOOK THE CAR TO 2 DIFFERENT AUTO BODY SHOPS AND BOTH STATE THIS IS AN ORIGINAL PAINT DEFECT. PLEASE HELP WITH ANY INFORMATION YOU CAN PROVIDE!! THANK YOU, CATHY HAYS