2010 Buick Lacrosse

I BOUGHT A 2010 BUICK LACROSSE IN DECEMBER OF 2010. I NOTICED A PULL TO THE LEFT ON THE WAY HOME THAT VERY DAY. I HAVE HAD THIS VEHICLE INTO THE DEALERSHIP 4 TIMES LOOKING TO HAVE THIS ISSUE RESOLVED. THE SERVICE DEPARTMENT CONTACTED GM TECH SUPPORT, CASE #[XXX] TO SEE IF THERE HAS BEEN A REPORT OF A STEERING PROBLEM. THERE HAD BEEN AND THEY RECOMMENDED MAKING THE CAMBER SPLIT HIGHER. AFTER SEVERAL ATTEMPTS TO REMEDY THIS PROBLEM, I WAS TOLD TO TAKE THE CAR TO A DIFFERENT GM DEALER TO SEE IF MAYBE THEY COULD FIND THE PROBLEM. I DROVE WITH THE SERVICE TECHNICIAN AND HE SAID THAT THERE HAVE BEEN MANY 2010 LACROSSE AND ENCLAVE VEHICLES WITH THE SAME PULL TO THE LEFT. HE HAD SPENT ALOT OF TIME TRYING TO FIX THE PROBLEM. AFTER DISCUSSIONS AND TEST DRIVES WITH SEVERAL GM FIELD TECHNICIANS, THE ISSUE REMAINS AND I HAVE BEEN TOLD THAT ACCORDING TO THE DISTRICT FIELD REPRESENTATIVE, THE ISSUE HAS BEEN DOCUMENTED AS A "CHARACTERISTIC OF A BUICK". I HOPE THAT GM DOES NOT WAIT FOR A FATAL ACCIDENT BEFORE THEY TAKE THIS PROBLEM SERIOUSLY. THE PULL TO THE LEFT IS VERY DISTINCT AND IF YOU GET DISTRACTED OR EVEN TAKE YOU HAND OFF THE WHEEL, YOU WILL END UP IN THE LEFT LANE. THE PULL SEEMS TO BE MORE PREVALENT WHEN DRIVING ON CONCRETE THAN ASPHALT. THE CROWN OF THE ROAD HAS NOTHING TO DO WITH THE PULL EITHER. THERE IS A DISTINCT NEED TO APPLY PRESSURE TO THE STEERING WHEEL IN ABLE TO KEEP THE CAR DRIVING STRAIGHT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

PURCHASED VEHICLE NEW AS A DEMO, HAS BEEN BACK TO THE DEALERSHIP OVER 5 TIMES AND ARE UNABLE TO CORRECT THE ISSUE. THE ISSUE IS A HARD PULL TO THE LEFT. IT IS NOTICEABLE AT ANY SPEED BUT WHEN IT REALLY BECOMES AN ISSUE IS AT EXPRESSWAY SPEEDS. THE VEHICLE IS A SAFETY ISSUE AS IT WILL NOT STAY IN LINE AND ANY INTERRUPTION COULD CASE THE VEHICLE TO TRAVEL IN ANOTHER LANE NOT JUST A DRIFT IN WHAT YOU WOULD EXPECT BUT A HARD LEFT TURN, HOPEFULLY NOBODY IS THERE WHEN IT HAPPENS.

TL*THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED WHILE DRIVING 35 MPH THE STEERING BECAME PROGRESSIVELY LOOSE AND LOUD WHENEVER THE VEHICLE MADE A LEFT TURN. THE CONTACT TOOK THE VEHICLE TO THE DEALER. THE DEALER CHECKED THE POWER STEERING PUMP AND NOTICED THAT IT WAS DAMAGED AND THAT IT ALSO HAD LOOSE WIRING FROM THE CHASSIS. THE DEALER REPLACED THE POWER STEERING PUMP AND REPAIRED THE LOOSE WIRING. THE CONTACT HAS NOT HAD A PROBLEM WITH THE STEERING SINCE THE REPAIR. THE CONTACT ALSO STATED THAT WHILE DRIVING 55 MPH HE HEARD A LOUD BANG UNDERNEATH THE VEHICLE. AS A RESULT OF THE LOUD BANG THE VEHICLE LOST ALL POWER AND THE CONTACT COASTED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO A DEALER WHO STATED THAT THE REVERSAL BELT ON THE TRANSMISSION FEEL OFF. THE VEHICLE WAS BEING DEALER BEING REPAIRED BY THE DEALER. THE CONTACT STATED THIS VEHICLE IS VERY UNSAFE TO DRIVE. THE FAILURE MILEAGE WAS 18,199.

C-COMPLAINT #10315355. I HAVE THE SAME POWER STEERING PROBLEM. I PURCHASED MY 2010 BUICK LACROSSE ON DEC 5TH. 2009 2-WEEKS LATER IT WAS MAKING NOISE WHILE TURNING. I CALLED THE DEALERSHIP. I WAS TOLD THE CAR IS BRAND NEW NOT TO WORRY, THE NOISE GOT LOUDER TURNED OUT THERE WAS NO POWER STEERING FLUIDS. I TOOK THE CAR BACK TO THE DEALER AND THEY COULDN'T FIND ANY PROBLEM WITH THE CAR. 3/WEEKS LATER I HAD IT TOWED TO THE DEALERSHIP BECAUSE MY POWER STEERING LOCKED (NO FLUIDS) THEY REPLACED MY WHOLE POWER STEERING RACK & PINION. I WAS TOLD THEY FORGOT TO SEALED THE END. I'M STILL HAVING THE SAME NOISE AND STILL WORKING WITH THE DEALER TRYING TO FIX AND TO FIND THE PROBLEM. I AGREED 100% ABOUT THE MIRRORS SAME WITH THE GAS/BRAKE PEDALS. MY MAIN CONCERN IS THE POWER STEERING. *TR

PURCHASED A BRAND NEW 2010 BUICK LACROSSE ON 4 DECEMBER 2009. WHILE DRIVING, NOTICED THAT STEERING WHEEL HAD A LOT OF 'PLAY' IN IT BUT THOUGHT THAT IT WAS A PART OF THE STEERING. WHILE DRIVING, KEPT HEARING A SLIGHT 'THUMPING' NOISE BUT, BECAUSE IT WAS THERE FROM THE START, I DIDN'T ASSOCIATE IT WITH ANYTHING OTHER THAN CAR NOISE. BY WEEK THREE, THE CAR'S NOISE INCREASED. BEFORE I REACHED 1000 MILES, THE CAR WAS VERY NOISY AND THERE WAS A LOUD NOISE, WHENEVER YOU WOULD MAKE A LEFT TURN. TOOK THE VEHICLE BACK TO DEALERSHIP FOR MAINTENANCE. AT FIRST, THE MECHANIC TRIED TO CONVINCE ME THAT IT WAS NORMAL ROAD NOISE AND WANTED ME TO COMPARE THE SOUNDS FROM MY VEHICLE WITH A SIMILAR VEHICLE. BUT WHEN THE MASTER MECHANIC AND I WENT OUT FOR A RIDE IN MY CAR(WITH HIM DRIVING), HE MADE A U-TURN TO GO BACK TO THE DEALERSHIP AND THE CAR STARTED WHINING SO LOUD, HE DECIDED THAT THERE WAS NO NEED TO COMPARE THE TWO BECAUSE THE NOISE WAS TOTAL UNIQUE TO MY CAR. AFTER A COUPLE MORE HOURS OF RESEARCH AND DISCUSSION WITH BUICK HEADQUARTERS, THE CAR WAS PUT UP ON THE LIFT AND THE MECHANICS FOUND THAT, NOT ONLY DID I HAVE A FAULTY POWER STEERING PUMP, BUT THE CABLES TO THE PUMP WHERE DAMAGED FROM THUMPING AGAINST THE CHASSIS. THE PUMP WAS REPLACED A FEW DAYS LATER AND THE CABLING WAS RE-DONE AND INSULATED. THERE WAS NO ACCIDENT BUT I JUST WANTED TO GET THIS INFORMATION ON RECORD IN CASE OF FUTURE COMPLAINTS. *TR