NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
250 reports110,000 miles · Jul 22, 2015
Exterior Lighting
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. WHILE DRIVING AT APPROXIMATELY 45 MPH, THE HEADLIGHTS FAILED TO ILLUMINATE. AS A RESULT, THE HIGH BEAMS HAD TO BE ENGAGED. THE VEHICLE W…
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TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. WHILE DRIVING AT APPROXIMATELY 45 MPH, THE HEADLIGHTS FAILED TO ILLUMINATE. AS A RESULT, THE HIGH BEAMS HAD TO BE ENGAGED. THE VEHICLE WAS REPAIRED BY AN INDEPENDENT MECHANIC; HOWEVER, THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 110,000.
NHTSA ODI #10735827
55,000 miles · Jul 15, 2015
Electrical SystemStructure
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT ALL FOUR OF THE DOORS BECAME INOPERABLE WHEN SHE ATTEMPTED TO USE THE KEY FOB. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000. UPDATED 09/18/15*LJ UPDATED 11/22/2017*CN
NHTSA ODI #10734120
26,000 miles · Jul 13, 2015
Exterior Lighting
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 45 MPH, THE HEAD LAMP DIMMED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME …
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TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 45 MPH, THE HEAD LAMP DIMMED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 26,000.
NHTSA ODI #10733730
52,000 miles · Jul 13, 2015
Suspension
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHEN THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR MAINTENANCE, IT WAS DIAGNOSED THAT THE FRONT END SWAY BAR WAS CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000. UPDATED …
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TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHEN THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR MAINTENANCE, IT WAS DIAGNOSED THAT THE FRONT END SWAY BAR WAS CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000. UPDATED 11/19/15*LJ UPDATED 11/14/2017*CN
NHTSA ODI #10733670
64,000 miles · Jul 10, 2015
Seat Belts
I STARTED MY CAR. I BUCKLED MY SEAT BELT THE SEAT BELT WARNING LIGHT LIGHT AND CHIMES STOPPED IN A FEW SECONDS. I THEN UNBUCKLED MY SEAT BELT TO PULL A PIECE OF PAPER FROM MY FRONT POCKET. WHEN I BUCKLED MY SEAT BELT AGAIN, THE SEAT BELT WARNING LIGHT AND CHIMES FAILED TO STOP BLINKING AND CHIMING. IT HAS BEEN A WEEK NOW AND…
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I STARTED MY CAR. I BUCKLED MY SEAT BELT THE SEAT BELT WARNING LIGHT LIGHT AND CHIMES STOPPED IN A FEW SECONDS. I THEN UNBUCKLED MY SEAT BELT TO PULL A PIECE OF PAPER FROM MY FRONT POCKET. WHEN I BUCKLED MY SEAT BELT AGAIN, THE SEAT BELT WARNING LIGHT AND CHIMES FAILED TO STOP BLINKING AND CHIMING. IT HAS BEEN A WEEK NOW AND THE PROBLEM STILL EXISTS. WHAT SHOULD I DO? PLEASE ADVISE.
NHTSA ODI #10733223
90,000 miles · Jul 2, 2015
Air BagsElectrical SystemSeats
THE CAR'S AIR BAG LIGHT BY THE SPEEDOMETER HAS BEEN ILLUMINATING INTERMITTENTLY AT VARIOUS SPEEDS WHETHER THERE IS A PASSENGER IN THE PASSENGER SEAT OR NOT. THE PASSENGER SEAT AIR BAG ON/OFF LIGHT NEAR GLOVE COMPARTMENT TURNS TO OFF WHEN THE SPEEDOMETER AIR BAG LIGHT ILLUMINATES. IN JUNE, I TOOK THE CAR INTO AN INDEPENDENT MECHA…
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THE CAR'S AIR BAG LIGHT BY THE SPEEDOMETER HAS BEEN ILLUMINATING INTERMITTENTLY AT VARIOUS SPEEDS WHETHER THERE IS A PASSENGER IN THE PASSENGER SEAT OR NOT. THE PASSENGER SEAT AIR BAG ON/OFF LIGHT NEAR GLOVE COMPARTMENT TURNS TO OFF WHEN THE SPEEDOMETER AIR BAG LIGHT ILLUMINATES. IN JUNE, I TOOK THE CAR INTO AN INDEPENDENT MECHANIC TO GET THE PROBLEM FIXED. UNFORTUNATELY, THE COMPUTER DOESN'T STORE A CODE FOR THIS PROBLEM. THE MECHANIC TRIED TO IMPROVE THE CONNECTION TO THE PASSENGER SEAT AND "RELEARNED" THE COMPUTER; HOWEVER, THE PROBLEM STILL OCCURS. MECHANIC SAID IT "MIGHT" BE A $1,000 FIX WHICH INVOLVES PART OF THE PASSENGER SEAT CUSHION ITSELF! IT COST ME $100 TO FIND OUT THIS MUCH AND ATTEMPT A CORRECTION, BUT $1,000 IS RIDICULOUS; ESPECIALLY FOR A "MAYBE" FIX. I SEE OTHERS ARE HAVING THIS PROBLEM, TOO. I'VE ALREADY HAD THE IGNITION SWITCH KEY FIX AT THE DEALERSHIP. I ALSO ALREADY HAD THE PROBLEM WITH THE HEADLIGHTS TURNING OFF AS WE WERE DRIVING DOWN THE ROAD; OUR INDEPENDENT MECHANIC FIXED THAT AND I'M STILL WAITING FOR THE GM REIMBURSEMENT ON THAT. HOPING WE CAN GET GM TO FIX THIS AIR BAG PROBLEM BEFORE IT CAUSES INJURIES.
NHTSA ODI #10731779
33,000 miles · Jun 29, 2015
Air Bags
ONCE IN A WHILE WHEN DRIVING THIS CAR, THE AIR BAG LIGHT COMES ON . IT STAYS ON FOR A WHILE THAN IT WILL TURN OFF. IT HAS BEEN ALSO COMING ON WHEN YOU START THE CAR AND STAYING ON FOR A WHILE THAN TURNING OFF ALSO . I WAS TOLD WHEN THE LIGHT COMES ON, THE AIR BAGS DON'T WORK .COULD YOU LOOK INTO THIS AND LET ME KNOW ABOUT THIS …
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ONCE IN A WHILE WHEN DRIVING THIS CAR, THE AIR BAG LIGHT COMES ON . IT STAYS ON FOR A WHILE THAN IT WILL TURN OFF. IT HAS BEEN ALSO COMING ON WHEN YOU START THE CAR AND STAYING ON FOR A WHILE THAN TURNING OFF ALSO . I WAS TOLD WHEN THE LIGHT COMES ON, THE AIR BAGS DON'T WORK .COULD YOU LOOK INTO THIS AND LET ME KNOW ABOUT THIS SITUATION. ......UPDATED 10/05/15*BF THANK YOU
NHTSA ODI #10731011
54,000 miles · Jun 23, 2015
Exterior Lighting
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE LOW BEAM HEADLAMPS FAILED TO ILLUMINATE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO INS…
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TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE LOW BEAM HEADLAMPS FAILED TO ILLUMINATE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO INSTALLED THE REPLACEMENT PART UNTIL THE PART BECOMES AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS UNABLE TO DETERMINE WHEN THE PART WOULD BECOME AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.
NHTSA ODI #10726914
49,000 miles · Jun 16, 2015
Exterior LightingCrash
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 5 MPH, THE LOW BEAM HEADLIGHTS SUDDENLY SHUT OFF CAUSING THE DRIVER TO LOSE CONTROL OF THE VEHICLE AND CRASH INTO A DITCH. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED…
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TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 5 MPH, THE LOW BEAM HEADLIGHTS SUDDENLY SHUT OFF CAUSING THE DRIVER TO LOSE CONTROL OF THE VEHICLE AND CRASH INTO A DITCH. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING), ALTHOUGH THE CONTACT EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 49,000.
NHTSA ODI #10725470
27,000 miles · Jun 1, 2015
Electrical System
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE INSTRUMENT PANEL REMAINED DIM. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHERE IT WAS DIAGNOSED THAT THE INSTRUMENT PANEL WAS WORKING FINE. THE NEXT DAY, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WA…
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TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE INSTRUMENT PANEL REMAINED DIM. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHERE IT WAS DIAGNOSED THAT THE INSTRUMENT PANEL WAS WORKING FINE. THE NEXT DAY, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 27,000.
NHTSA ODI #10722744
Official recalls
2Aug 14, 2015
General Motors LLC (GM) is recalling certain model year 2007 Pontiac Grand Prix, 2006-2009 Buick LaCrosse, 2006-2007 Buick Rainier, Chevrolet Trailblazer, GMC Envoy, 2006 Chevrolet Trailblazer EXT, GMC Envoy XL, 2006-2008 Isuzu Ascender, and Saab 9-7x vehicles. In the affected vehicles, the headlamp driver module (HDM) may overheat and fail, causing the headlamps and daytime running lights to not illuminate.
Consequence & remedy
Consequence: Headlamps that do not illuminate reduce the driver's ability to see the roadway and reduce the vehicle's visibility to oncoming vehicles, both of which increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will replace the HDM, free of charge. The recall began on May 17, 2016. Owners may contact Buick customer service at 1-800-521-7300 or Pontiac customer service at 1-800-762-2737. GM's number for this recall is 14291.
Jun 23, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1RQ17002 · Loss Of Headlights
Opened Apr 24, 2017 · Closed Mar 29, 2021
Status: closed (inferred from source dates) · Exterior Lighting:headlights
The subject vehicles are model year (MY) 2002-2009 Chevrolet Trailblazer, GMC Envoy, 2004-2007 Buick Rainier, 2003-2008 Isuzu Ascender, 2005-2009 Saab 9-7X, 2002-2004 Oldsmobile Bravada, 2003-2006 Chevrolet SSR, 2005-2009 Buick Lacrosse, and 2006-2008 Pontiac Grand Prix. This scope includes the Trailblazer/Envoy variants: 2002-2006 Envoy XL/Trailblazer EXT and 2004-2005 Envoy XUV. The original scope of this investigation was expanded to include all vehicles equipped with the subject Headlight Driver Module (HDM). The focus of the investigation was to determine whether actions performed by General Motors adequately addressed any unreasonable risk to motor vehicle safety in the subject vehicles concerning the headlights and the HDM that controls them.Under normal electrical load and environmental conditions, the HDM can overheat inside the Underhood Electrical Center (UEC). This can cause the module to fail and result in a simultaneous loss of both low beam headlights and both daytime running lights (DRLs), often with no warning or prior detectability to the driver. This failure can be intermittent or permanent. No other exterior lights are affected. High beams, turn signals, brake lights, and reverse lights are still operational.General Motors addressed this issue with 2 recalls (14V755 & 15V519) and a special coverage program (N172091910). In view of the recalls and special coverage program implemented by GM and the vehicle high beams continuing to operate, ODI has tentatively concluded that the actions taken by GM mitigate any unreasonable risk to safety posed by HDM failure in the subject vehicles.Accordingly, the investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The agency reserves the right to take additional action if warranted by new circumstances.The ODI reports cited above are available for review online at NHTSA.gov under the identification numbers in the attached document.