2018 Buick Encore

The contact owns a 2018 Buick Encore. The contact stated while the vehicle was parked, the contact's husband noticed there was oil leaking onto the ground underneath the vehicle. The contact’s husband, who is a certified mechanic, diagnosed the vehicle and determined that the failure was caused by a leaking oil cooler pipe. The contact was informed that the oil cooler pipe needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the leak was persistent. The manufacturer was made aware of the failure but provided no assistance. The contact referenced GMC recall 43210; however, the contact was informed that the VIN was not associated with the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 152,000.

The contact owns a 2018 Buick Encore. The contact stated while driving at various speeds, the check engine warning light would illuminate as the average miles per gallon decreased. The vehicle was taken to the dealer who stated that the clamps for the turbo hoses were loose. The clamps and hoses were realigned and tightened. The contact stated that the failure recurred 2 months later. The vehicle was taken back to the dealer and the same diagnosis along with a red thread failure. The clamps were realigned and tightened again. The contact stated that the air filter hose was also loose. The manufacturer was not made aware of the failure. The approximate failure mileage was 54,000.

The contact's sister owns a 2018 Buick Encore. The contact stated while driving at various speeds, the vehicle inadvertently loss motive power without warning. The vehicle would restart independently and resumed normal operation. The contact had taken the vehicle to a dealer to be diagnosed. The mechanic determined that the turbocharger assembly was defective. The vehicle was repaired. The contact was also informed that the antifreeze had been burning within the engine however, no additional repairs were performed. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was unknown.