2024 Buick Encore Gx

The contact owns a 2024 Buick Encore GX. The contact stated there was an abnormally strong foul odor inside the vehicle, and there was mildew and mold inside the vehicle. The vehicle was taken to the dealer to be inspected. The dealer informed the contact that the failure had occurred due to the design of the vehicle. The dealer informed the contact that water and debris were entering the vehicle through the gap between the windshield and the cowl. The dealer was currently cleaning the vehicle with mold removal products; however, no assistance was provided to correct the gap between the windshield and the cowl. The dealer advised the contact to park the vehicle in a garage. The vehicle was not repaired. The contact stated that her daughter was asthmatic and was taken to the hospital because her asthma might have been triggered by the mold and mildew inside the vehicle. The manufacturer was not notified of the failure. The failure mileage was approximately 6,500.

On 10/21/2024 the main gauge cluster began flickering and lasted that way for several days while GM had part on back order. Then on 11/9/2024 the gauge cluster went completely out while driving at night with no indication of speed or status. The incident was very disorienting but did not cause an incident. GM has been waiting on the part since 10/28/2024 with the latest delivery expected in Feb 2025. Each month the part's expected arrival slips several weeks, and our confidence is low that the part will be available in Feb.

We bought our Buick Encore in April 2024 and not even a month after we had it the screen went completely blank while I was driving down the road and I couldn’t see my speedometer to see how fast I was going or anything, so I took it to the dealership and they did a system update to supposedly solve the problem. Now, not even four months later I had to take the vehicle back because the control screen that has the mapping system, the phone, Pandora etc. goes out on and off which is a huge hazard if you’re on the interstate in an unknown area and the map goes blank or you’re driving in a hands free state and the phone goes off and you have to fiddle with your phone to switch the caller over to the speaker on your cell phone. I was at the dealer for four hours today and they acknowledged the Buick Encore has a well known Bluetooth connection issue and they said there was nothing they could do but a hard reset on the system. They did that after I’d been there four hours and ten minutes after I left the dealer the system disconnected from my phone again while I was on the interstate going 70+ mph. The sealer also said there was nothing more they could do until Buick came out with a recall on the system. My car is brand spanking new and I shouldn’t have these type of problems out of the vehicle already.

The contact owns a 2024 Buick Encore GX. The contact stated that upon shifting the vehicle into drive, the vehicle failed to move, prompting the contact to turn off the vehicle; however, the vehicle failed to immediately restart. After several attempts, the vehicle was able to start. Later, the contact stated that while driving at an undisclosed speed, the vehicle briefly began to decelerate independently before returning to normal functionality. The contact also stated that previously, while her husband was driving at an undisclosed speed, the instrument panel went blank, failing to display any information. The vehicle returned to normal functionality, but the failure became a regular occurrence. Several unknown warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 4,200. The VIN was not available.

The contact owns a 2024 Buick Encore GX. The contact received notification of NHTSA Campaign Number: 23V744000 (Electrical System), and the vehicle was taken to the dealer, where the recall repair was performed; however, while driving 30 MPH, the instrument cluster display and the infotainment system screen display turned black. There was no warning light illuminated. The contact pulled over to the side of the road, turned off, and restarted the vehicle; however, the failure persisted. The contact stated that she was able to drive to the nearby residence. The contact stated that upon arriving to the residence, she turned off and restarted the vehicle several times, and the infotainment screen display became operable. The contact stated that she went to the vehicle settings on the infotainment system and selected Update twice, but the instrument cluster display remained black. The contact stated that she then selected Previous Updates and turned off the vehicle for an hour. The contact stated that upon restarting the vehicle, the instrument cluster and the infotainment system were operable. The dealer was notified of the failure through a voicemail message. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 1,714.

The Virtual Cockpit Unit on my Buick Encore GX ST 2024 keeps intermittently blackout at vehicle startup and or while driving. When this happens while driving, I have no way of knowing the speed, gas level, and other important information that would be displayed on the cockpit screen. At times when the screen starts to go out, it starts to glitch (images on screen are distorted). When this happens, it become very distracting while driving. My concern is this vehicle is unsafe under these conditions. I have only had this vehicle since mid OCT 2023. My vehicle has been serviced at the dealership on the above reported incident on [XXX], second time on [XXX], and the third time on [XXX]. I keep getting my car back thinking that the issue is fixed, and only to find out that it is not. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). The contact stated the vehicle virtual cockpit unit/instrument panel has failed again.