2021 Buick Encore Gx

The contact owns a 2021 Buick Encore GX. The contact stated that while attempting to park the vehicle, the message to “Shift to Park” was displayed while the vehicle was already shifted in park(P). The contact stated that several attempts to shift to park were needed to clear the message. On several occasions, the contact drove the vehicle and then shifted back to park(P) for the message to be cleared. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 58,000.

The contact owns a 2021 Buick Encore GX. The contact stated that during a routine oil change at the local dealer, the contact informed the dealer that while in the park or shifting to park, the engine was shutting off unexpectedly. The message to “Shift to Park” was displayed and the vehicle was difficult to turn off. The contact wiggled the ignition to shut off the vehicle. There were no warning lights illuminated. The failure persisted over time. The contact was concerned about being stranded due to the failure. The local dealer was contacted, and it was determined that there was no warranty or recall coverage on the vehicle. The vehicle was not diagnosed or repaired. The contact had scheduled an appointment for a diagnostic test. The manufacturer was contacted and confirmed that there was no warranty coverage on the vehicle, and no assistance was provided. The failure mileage was approximately 17,500.

Trying to understand why a recall was not done on an engine issue on this car and instead GMC chose to send out 2 letters in 2024 detailing the problem that "might" happen with the engine losing power while driving and for owners to "carry" the letters in the glove compartment of the vehicle so the dealership could be aware of the issue. You were told to not bring the car to be serviced unless the issue was obvious. Well it happened when I was out of state and had to immediately find a GMC dealership to fix the issue for which my car was in a dealership in [XXX] for approximately one month. If the proper recall would have been made I would NOT have driven the car out of state prior to getting it fixed. I had family members in the car with me at the time and to lose power on an interstate was very scary to say the least. I feel that GMC failed it's customers with this vehicle and I will never buy another GMC vehicle or for that another vehicle US made vehicle. The issue was fixed at GMC's expense but they are now failing to reimburse proper funds for the rental I had to use putting a burden on my finances...be that as it may I am totally disappointed with the Buick Encore GX 2021. You try to support the "american made label" and this is where it got me for trying to do the right thing...I feel no one is looking out for the consumers on this particular issue b/c I'm pretty sure I'm not the only one it has happened to...A RECALL SHOULD HAVE BEEN DONE ON THIS ISSUE..!! This is 2021 with fewer than 48,000 miles and up to date services by reputable GMC dealerships since I have had the car. The case # with GMC for this issue is XXXINFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Buick Encore GX. The contact stated while depressing the brake pedal to make a right turn, there was an abnormally loud popping and scrapping sound coming from underneath the vehicle. The contact pulled over to the side of the road. Upon exiting and inspecting the vehicle, the contact became aware that the exhaust manifold had detached from the vehicle. The vehicle was drivable and was currently parked at the residence. The vehicle was not diagnosed or repaired by a dealer or an independent mechanic. The manufacturer was not notified of the failure. The approximate failure mileage was 52,590.