2017 Buick Enclave

First incidence was 11/22/2018 headlights did not function nor did taillights. Manually turned them on; yet was pulled by Ga sheriff for no headlights, who escorted me to my hotel. Put car in the shop on 11/24/2018 for diagnostics. Nothing found. Lights have continuously malfunctioned for the last six years and the vehicle has been in the shop & the problem can't be reproduced! The issue has become worse to the point the lights will not always come on when manually turned on & they will go out. There are no warning lamps or messages until this last time when we were almost killed on Lookout Mountain in Al, on 5/9/2023. It was 7:23pm it was raining & the headlights went out, as did the dash lights & OnStar. This stretch of mountain is known as "Joe's Truck Stop;" because so many 18 wheelers have wrecked on this stretch of road. At the first pullover I stopped, cut car off, then restarted it & a message error was on the screen. The lights came on automatically, OnStar restarted & everything worked fine. I had just had the vehicle in my local dealership for the same issue & had it inspected, & no issues were found! This is why I don't drive this vehicle after dark & why it only has 18,000+ miles on it. I paid over $45,000 for a vehicle I can't enjoy & I could be killed & no one would know why; therefore, if I don't get some answers I'm going public. My Buick Enclave can't be the only one with this malfunction.

Takata recall. The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

When driving the vehicle and going from 2rd to 3rd gear (approximately 20-30mph and 2000 rpm) the vehicle will shudder and shake. The problem is consistent. When driving the vehicle, the shakiness of the vehicle slows down acceleration and causes the car to swerve a little. No warning lights come on when this happens. The car has been checked by my mechanic who I have been using for over 30 years.

The contact owns a 2017 Buick Enclave. The contact stated that while attempting to start the vehicle however, the battery failed to provide adequate cold cranking amps (CCA) to start the vehicle. The contact replaced the battery himself. The contact noticed the vehicle was unvented. The new battery was reinstalled correctly. The manufacturer was made aware of the failure and opened a case regarding the failure. The approximate failure mileage was 80,000.

The battery, which is housed within the passenger compartment, began emitting fumes that caused passengers to experience physical symptoms of nausea and headache, followed by smoke and extreme heat. We realized what was going on and turned off the engine before it caught fire, but there were no warning lights on the dash and no messages from the vehicle itself. Initially we thought it was a smell outside of the vehicle. Even the vehicle app diagnostics don't report any kind of an issue.

There has been a considerable dimming of car’s headlights over the past 6 months. Visibility at night is very low, and I usually have to use my high beams to see while driving at night. The cost to replace headlights is astronomical and requires mechanic to fix (very complicated process that requires significant amount of dismantling of the vehicle). Concerned this is a recipe for disaster as many people affected by similar issue will be unable to afford the cost of changing headlights that really shouldn’t be this dim to start with.

The contact owned a 2017 Buick Enclave. The contact stated that while driving at approximately 20 MPH and then making a turn, a deer jumped out onto the road and after it was hit, the vehicle was sent into a marsh wetland. The contact stated that all the air bags failed to deploy and that the passenger side hit a tree and the driver side of the vehicle was partially in the pond. No warning lights had illuminated. There were no police on the scene, however, the fire department arrived and the contact was unsure if there was a report filed. There was no injury therefore no medical attention was required. After contacting the insurance company, the vehicle was towed and later deemed destroyed once an inspector was sent out. The manufacturer was not made aware of the failure. The approximate failure mileage was 75,000.