Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
360–25K
3125–50K
4550–75K
2375–100K
23100–150K
9150K+
167 reports with mileage · 45 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Steering. Review the 41 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Air Bags. Review the 38 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Power Train. Review the 38 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
14 crash reports3 fire reports15 injury reports
What owners actually said
212 reports
60,000 miles · Sep 1, 2015
Unknown Or OtherInjury
(1) DRIVER DOOR BOUNCES BACK AND CLOSES AFTER OPEN IT AND WHEN YOU THINK IT IS SECURE AND ABLE TO EXIT VEHICLE (EVEN IF DONE CAREFULLY, SLOWLY AND DELIBERATELY)--FINGER CAUGHT IN DOOR AND NOW PERMANENTLY BENT AND DAMAGED; (2) BACK HATCH SLAMS DOWN WITH NO WARNING--CLOSED ON ME AND MY 4-YEAR OLD SON WHILE WE WERE STANDING UNDER I…
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(1) DRIVER DOOR BOUNCES BACK AND CLOSES AFTER OPEN IT AND WHEN YOU THINK IT IS SECURE AND ABLE TO EXIT VEHICLE (EVEN IF DONE CAREFULLY, SLOWLY AND DELIBERATELY)--FINGER CAUGHT IN DOOR AND NOW PERMANENTLY BENT AND DAMAGED; (2) BACK HATCH SLAMS DOWN WITH NO WARNING--CLOSED ON ME AND MY 4-YEAR OLD SON WHILE WE WERE STANDING UNDER IT CHANGING HIS CLOTHES; AND (3) FUEL TANK WILL NOT ALLOW GAS TO PUMP (SPENT UP TO 10 MINUTES TRYING TO PUMP GAS AND GOT NOT EVEN 1 GALLON (VIDEO AVAILABLE). HUSBAND FIXED HATCH. ALL WERE REPORTED TO LOCAL DEALER IN PERSON AND EXCUSES ONLY THING GIVEN; DID NOT OFFER TO LOOK INTO ANYTHING FURTHER UNLESS I PAID REGULAR CHARGES AND WANTED TO SHOW ME "TRICKS" THEY USE FOR PUMPING GAS BECAUSE IT HAPPENS TO PERSON HELPING ME AT DEALER WITH HIS BUICK ALSO. REPORTED TO GM CORPORATE VIA WEBSITE AND NOTHING DONE (CLOSED MY FILE AS "UNSATISFIED"). THIS WAS ALL BEFORE RECALL ON HATCH WAS ISSUED (WHICH BUICK STILL HAS NOT FIGURED OUT A FIX FOR IT). LETTER SENT TO GMC LEGAL DEPARTMENT WITH NO RESPONSE. TOO MANY SAFETY ISSUES WITH THIS CAR. CANNOT BE TRUSTED, ESPECIALLY AFTER YOU TELL THE MANUFACTURER OF PROBLEMS AND THEY DO NOTHING. THEY OWE FOR THE HATCH FIX AND ALSO FOR PERSONAL INJURIES. THEY SHOULD BE FORCED TO BUY THIS CAR BACK SINCE THEY CANNOT WARN OF DESIGN DEFECTS AND PUT THEIR CUSTOMERS AT RISK.
NHTSA ODI #10760715
Mileage unknown · Aug 24, 2015
EngineFuel/propulsion SystemVehicle Speed Control
WHILE TRAVELING WITH CRUISE CONTROL SET TO 79 MPH, I ACCELERATED TO PASS A SEMI THAT WAS DRIVING ERRATICALLY. AFTER PASSING, I LET OFF THE GAS BUT THE GAS PEDAL STUCK. NONE OF THE CRUISE CONTROL BUTTONS WOULD WORK TO SLOW US, THE BRAKES WOULD NOT SLOW US, EVENTUALLY PLACING THE CAR IN NEUTRAL ALLOWED US TO SAFELY STOP ALONG TH…
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WHILE TRAVELING WITH CRUISE CONTROL SET TO 79 MPH, I ACCELERATED TO PASS A SEMI THAT WAS DRIVING ERRATICALLY. AFTER PASSING, I LET OFF THE GAS BUT THE GAS PEDAL STUCK. NONE OF THE CRUISE CONTROL BUTTONS WOULD WORK TO SLOW US, THE BRAKES WOULD NOT SLOW US, EVENTUALLY PLACING THE CAR IN NEUTRAL ALLOWED US TO SAFELY STOP ALONG THE ROAD. BUICK CUSTOMER SUPPORT BASICALLY SAID THERE'S NOTHING WRONG AND UNTIL THERE'S MORE INCIDENTS THEY WON'T DO ANYTHING.
NHTSA ODI #10758912
Mileage unknown · Aug 6, 2015
Air Bags
MESSAGE KEEPS APPEARING "SERVICE AIR BAGS'. DEALER TOLD US THAT CORD UNDER SEAT CONNECTING TO AIR BAGS IS NOT LONG ENOUGH. EVERY TIME SEAT IS MOVED AND SOMETIMES WHEN IT IS NOT MOVED THE MESSAGE APPEARS. CAN WE GET AN APPROVAL FROM COMPANY TO TAKE IT TO DEALER TO GET IT FIXED. WE GOT A RECALL ON THE TAILGATE SO WE COULD GET …
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MESSAGE KEEPS APPEARING "SERVICE AIR BAGS'. DEALER TOLD US THAT CORD UNDER SEAT CONNECTING TO AIR BAGS IS NOT LONG ENOUGH. EVERY TIME SEAT IS MOVED AND SOMETIMES WHEN IT IS NOT MOVED THE MESSAGE APPEARS. CAN WE GET AN APPROVAL FROM COMPANY TO TAKE IT TO DEALER TO GET IT FIXED. WE GOT A RECALL ON THE TAILGATE SO WE COULD GET AIR BAG FIXED AT THE SAME TIME.
NHTSA ODI #10746859
500 miles · Jul 17, 2015
Power Train
I OWN A 2011 BUICK ENCLAVE. THE VEHICLE ROLLS BACKWARDS IN DRIVE ON AN INCLINE WHEN I TAKE MY FOOT OF THE ACCELERATOR AND ROLES FORWARD WHEN ON A DECLINE WHEN IN REVERSE. THE VEHICLE WILL CONTINUE TO ROLL UNTIL I APPLY THE BRAKES. I ACTUALLY HAVE TO WORK THE BRAKE AND ACCELERATOR JUST TO CONTROL THE VEHICLE. ESPECIALLY DIFFICUL…
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I OWN A 2011 BUICK ENCLAVE. THE VEHICLE ROLLS BACKWARDS IN DRIVE ON AN INCLINE WHEN I TAKE MY FOOT OF THE ACCELERATOR AND ROLES FORWARD WHEN ON A DECLINE WHEN IN REVERSE. THE VEHICLE WILL CONTINUE TO ROLL UNTIL I APPLY THE BRAKES. I ACTUALLY HAVE TO WORK THE BRAKE AND ACCELERATOR JUST TO CONTROL THE VEHICLE. ESPECIALLY DIFFICULT TO HANDLE WHEN TRYING TO PARK IT IN HILLY SITUATIONS. THE HILL DOES NOT HAVE TO BE STEEP AT ALL FOR THIS TO HAPPEN. BUT, THE STEEPER THE HILL THE MORE DANGEROUS THIS ROLLING CAN BE. I ALMOST ROLLED INTO A FENCE WHILE TRYING TO BACK OUT OF A PARKING SPACE ON AN DECLINE. I'VE HAD NUMEROUS CLOSE CALLS WHEN PARKING OR SOMEONE BEHIND ME IS CLOSE TO MY REAR BUMPER ON AN INCLINE. I TAKEN THE VEHICLE TO THE DEALER SHIP AND THEY SAY THAT JUST THE WAY THE VEHICLE. NO RECALL ON THIS. GM DOES NOT RECOGNIZE THE ROLLING ISSUE AS A HAZARD . MANY COMPLAINTS ON THE INTERNET THOUGH. I JUST THINK THIS IS A HUGE SAFETY ISSUE THAT GM IS IGNORING. THIS HAS BEEN HAPPENING SINCE I BOUGHT THE VEHICLE NEW ON 2011. ....UPDATED 11/02/15*BF
NHTSA ODI #10734773
99,900 miles · Jul 9, 2015
Air BagsCrash
DRIVING DOWN THE ROAD ON A 50MPH ZONE AND A VEHICLE PULLED OUT IN FRONT OF US. OUR CAR T-BONED THE CAR THAT PULLED IN FRONT OF US. EVERYONE HAD THERE SEATBELTS ON BUT THE FRONT AIRBAGS NEVER DEPLOYED. I DONT UNDERSTAND WHY THEY WOULDNT HAVE DEPLOYED WHEN WE HIT THE OTHER CAR AT AT LEAST 40MPH AFTER SLAMMING ON THE BREAKS.
NHTSA ODI #10732977
24,000 miles · Jun 3, 2015
Power Train
EVER SINCE I BOUGHT THIS VEHICLE IT ROLLS BACKWARDS WHEN IN PARK.,I TOLD THE DEALER ABOUT IT AND THEY SAY IT'S COMMON. WHAT EVER THAT MEANS. I PUT UP WITH THIS UNTIL NOW THAT I AM PARKING IT IN A SMALL GARAGE AND WHEN I PARK IT IT ROLLS BACK AND THE OVERHEAD DOOR HITS THE BUMPER AND FLIES BACK OPEN. ONE TIME I PARALLEL PARKED ON…
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EVER SINCE I BOUGHT THIS VEHICLE IT ROLLS BACKWARDS WHEN IN PARK.,I TOLD THE DEALER ABOUT IT AND THEY SAY IT'S COMMON. WHAT EVER THAT MEANS. I PUT UP WITH THIS UNTIL NOW THAT I AM PARKING IT IN A SMALL GARAGE AND WHEN I PARK IT IT ROLLS BACK AND THE OVERHEAD DOOR HITS THE BUMPER AND FLIES BACK OPEN. ONE TIME I PARALLEL PARKED ON A INCLINE AND IT ROLLED BACK INTO THE CAR PARKED BEHIND ME.LUCK FOR ME NO REAL DAMAGE. GLAD I LIVE IN FLORIDA WHERE THERE ARE NOT TO MANY HILLS TO PARK ON. BUT EVERY TIME I GO ON VACATION IT GETS MORE AND MORE DANGEROUS. THERE HAS TO BE SOMETHING THAT CAN BE ADJUSTED OR TIGHTENED UP TO STOP THIS, PLEASE RESPOND TO MY PROBLEM AS TO WHAT CAN BE DONE.
NHTSA ODI #10723160
40,000 miles · Jun 1, 2015
Tires
PURCHASED A 2011 BUICK ENCLAVE WITH MICHELIN LATITUDE TOUR P255/60R19 108S, 2 MONTHS AFTER PURCHASE WARNING LIGHT COMES ON ABOUT TIRE PRESSURE BEING LOW. TIRES WERE INSPECTED AND ALL 4 TIRES WERE NOTED TO HAVE SEVERE SIDEWALL CRACKING.. AFTER SEARCHING FOUND THESES TIRES HAD A RECALL IN 2013 FOR THE SAME REASONS BUT MICHELIN STA…
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PURCHASED A 2011 BUICK ENCLAVE WITH MICHELIN LATITUDE TOUR P255/60R19 108S, 2 MONTHS AFTER PURCHASE WARNING LIGHT COMES ON ABOUT TIRE PRESSURE BEING LOW. TIRES WERE INSPECTED AND ALL 4 TIRES WERE NOTED TO HAVE SEVERE SIDEWALL CRACKING.. AFTER SEARCHING FOUND THESES TIRES HAD A RECALL IN 2013 FOR THE SAME REASONS BUT MICHELIN STATES THESE TIRES WERE PRODUCED BEFORE THEN AND IS NOT COVERED UNDER THE RECALL. WAS TOLD BY MICHELIN TIRE DEALER THESE TIRES WERE UNSAFE AND HAD TO BE REPLACED BUT MICHELIN REFUSES TO COVER THE COST
NHTSA ODI #10722613
12,000 miles · May 21, 2015
Power Train
I AM NOT SURE WHERE TRANSMISSION FALLS IN THE ABOVE LIST. EVER SINCE I PURCHASED THE VEHICLE IT ROLLS BACKWARDS WHEN STOPPED ON A HILL. I HAVE TO USE BOTH FEET TO KEEP IT FROM ROLLING BACK AND HITTING THE CAR BEHIND ME. I WAS TRYING TO BACK UP IN A PARKING SPACE THAT WAS UP HILL AND IT ROLLS FORWARD ALSO. I ASKED THE DE…
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I AM NOT SURE WHERE TRANSMISSION FALLS IN THE ABOVE LIST. EVER SINCE I PURCHASED THE VEHICLE IT ROLLS BACKWARDS WHEN STOPPED ON A HILL. I HAVE TO USE BOTH FEET TO KEEP IT FROM ROLLING BACK AND HITTING THE CAR BEHIND ME. I WAS TRYING TO BACK UP IN A PARKING SPACE THAT WAS UP HILL AND IT ROLLS FORWARD ALSO. I ASKED THE DEALERSHIP NOT LONG AFTER I DISCOVERED THIS ISSUE AND THEIR RESPONSE WAS OH IT IS SUPPOSED TO DO THAT. I FIND THAT HARD TO BELIEVE, IT IS DANGEROUS. IT'S NOT LIKE THIS IS A 5 SPEED WITH A CLUTCH BUT THAT IS HOW YOU HAVE TO TREAT IT ON HILLS.
NHTSA ODI #10717655
84,240 miles · Apr 16, 2015
Steering
WE OWN A 2011 BUICK ENCLAVE WITH 84240 MILES. AFTER A ROUTINE OIL CHANGE WERE SHOCKED TO FIND OUT FROM THE DEALER THAT THERE IS NOW A LEAKING STEERING RACK AND STEERING PUMP THAT WILL NEED TO BE REPLACED NEITHER OF WHICH ARE COVERED BY GM . THE COST IS OVER $2300.00. THIS IS MY WIFE'S CAR AND IS USED DAILY TO TRANSPORT NOT ONLY…
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WE OWN A 2011 BUICK ENCLAVE WITH 84240 MILES. AFTER A ROUTINE OIL CHANGE WERE SHOCKED TO FIND OUT FROM THE DEALER THAT THERE IS NOW A LEAKING STEERING RACK AND STEERING PUMP THAT WILL NEED TO BE REPLACED NEITHER OF WHICH ARE COVERED BY GM . THE COST IS OVER $2300.00. THIS IS MY WIFE'S CAR AND IS USED DAILY TO TRANSPORT NOT ONLY OUR OWN BUT OTHER CHILDREN AS WELL. WE HAVE NO CHOICE BUT TO REMEDIATE THE PROBLEM. AFTER DOING VERY LITTLE RESEARCH IT IS OBVIOUS THAT THIS IS A KNOWN DEFECT AND THAT GM IS CHOOSING TO IGNORE THE RISK TO THOSE DRIVING THEIR VEHICLES. THIS IS ACTUALLY OUR SECOND ENCLAVE AND UNTIL KNOW WE HAVE ENJOYED THEIR RELIABILITY AND THE SERVICE WE HAVE RECEIVED. BASED ON THIS EXPERIENCE IT WILL BE THE LAST GM CAR WE BUY. WE WILL BE SEEKING REIMBURSEMENT FROM GM. *TR
NHTSA ODI #10706115
50,003 miles · Apr 15, 2015
Fuel/propulsion System
INACCURATE FUEL GAUGE READING OF MY 2011 BUICK ENCLAVE. HAS BEEN HAPPENING FOR THE LAST MONTH AND A HALF. I FILL MY TANK UP AND IT STILL READS THAT THE TANK HASN'T BEEN FILLED, ALSO INDICATES THAT I ONLY HAVE SAY 60 MILES WHEN AFTER A FILL UP IT SHOULD READ A RANGE OF AT LEAST 300 MILES. *TR
General Motors, LLC (GM) is recalling certain 2008-2017 Buick Enclave and 2013-2017 Chevrolet Traverse vehicles. The driver's air bag inflator may explode during deployment, due to a manufacturing defect.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: Dealers will replace the driver's air bag module, free of charge. Interim owner notification letters were mailed on November 3, 2021. Owner notification letters were mailed on January 10, 2022. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N212349040.
Additional source detail variants (2)
Air Bags:frontal:driver Side:inflator Module
General Motors, LLC (GM) is recalling certain 2008-2017 Buick Enclave and 2013-2017 Chevrolet Traverse vehicles. The driver's air bag inflator may explode during deployment, due to a manufacturing defect.
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: Dealers will replace the driver's air bag module, free of charge. Interim owner notification letters were mailed on November 3, 2021. Owner notification letters were mailed on January 10, 2022. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N212349040.
Air Bags:frontal
General Motors, LLC (GM) is recalling certain 2008-2017 Buick Enclave and 2013-2017 Chevrolet Traverse vehicles. The driver's air bag inflator may explode during deployment, due to a manufacturing defect.
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: Dealers will replace the driver's air bag module, free of charge. Interim owner notification letters were mailed on November 3, 2021. Owner notification letters were mailed on January 10, 2022. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N212349040.
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011-2012 CHEVROLET TRAVERSE, BUICK ENCLAVE, AND GMC ACADIA VEHICLES CURRENTLY REGISTERED IN ALASKA, COLORADO, CONNECTICUT, DELAWARE, IDAHO, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, NORTH DAKOTA, OHIO, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, UTAH, VERMONT, WEST VIRGINIA, WISCONSIN, WYOMING AND THE DISTRICT OF COLUMBIA. SNOW OR ICE BUILDUP ON THE WINDSHIELD OR ON THE WIPER MAY RESTRICT THE MOVEMENT OF THE WIPER ARM, CAUSING THE WIPER ARM TO LOOSEN AND CAUSE THE WIPER TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IF THIS OCCURS, DRIVER VISIBILITY COULD BE REDUCED, INCREASING THE RISK OF A CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL TIGHTEN THE WIPER ARM NUTS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 20, 2012.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2
EA20002 · Outboard Front Seat Belt Anchor Cable Failure
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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