2018 BMW X3

The contact owns a 2018 BMW X3. The contact stated while driving approximately 55 MPH, the "Engine Coolant Level Low" and "Engine Overheating" warning lights illuminated. The contact drove the vehicle to an Auto Parts store and purchased a gallon of coolant. The contact refilled the coolant reservoir and became aware of a puddle of coolant underneath the vehicle. The contact drove the vehicle to a local dealer. The vehicle was not yet diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 71,000.

The contact owns a 2018 BMW X3. The contact stated that while driving on the highway at 48 MPH, the temperature gauge indicated that the engine was hot, and the “Warning – Pull Over - Engine Overheating” was displayed. The contact pulled over to the side of the road to allow the engine to cool down. The contact restarted the vehicle however, the message that the engine was overheating was again displayed. The vehicle was towed to the residence. The contact stated that several days later the vehicle was towed to a local dealer to be diagnosed. The contact was informed that coolant was leaking from the bottom of the reservoir, and that the coolant feed lines, return lines, O-rings, coolant pump, connectors, seal for the intake system, and the oil filter housing component system needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 89,000.

The contact owns a 2017 BMW X3. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 65 MPH, the vehicle lost motive power. The contact observed that the temperature warning light was illuminated. The contact pulled over and waited more than 30 minutes for the engine to cool down and was able to restart the vehicle. The contact had to stop again when the engine temperature warning light illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed that the water pump needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that there was an electrical failure with the windows lowering independently, and the door locks locking and unlocking independently. The contact stated that the heater was no longer functioning as designed. The failure mileage was approximately 139,000. VIN tool confirms parts not available.

The contact owns a 2018 BMW X3. The contact stated while his wife was driving 65 MPH, a message advising to stop driving was displayed, and the vehicle simultaneously shifted into neutral(N) independently. The vehicle stalled in the middle of the highway and failed to respond while depressing the accelerator pedal. The message advising to drive with caution was displayed after several minutes, and the contact was able to continue driving upon depressing the accelerator pedal. The vehicle was taken to an unknown dealer to be diagnosed. The vehicle was not diagnosed or repaired. The vehicle was then towed to the local dealer, where it was diagnosed that coolant was leaking from a hose. Additionally, the dealer informed the contact that excessive engine temperature could have damaged the cylinder head and the rod bearings. The dealer recommended replacing the engine. The vehicle was not repaired. The contact stated that his son-in-law then towed the vehicle to another facility, where the vehicle was diagnosed by a mechanic; however, no engine failure or coolant leak were found. The contact related the failure to an unknown recall. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 152,942.