2007 BMW X3

Summary of complaint: We own a 2007 BMW X3 SUV that we have taken to the BMW Mt. Laurel NJ dealership for service since we bought the car over five years ago. On August 15th 2023, we took the car for a scheduled service and oil change. We paid $3000 + and brought the car back home first week of September when the car was purportedly repaired. My husband noticed that the car was not driving quite well. The steering was tight. When we called BMW they told us it might take a few drives for things to get back to normal. Then our 29 yr old daughter came from NYC where she resides to visit is for the weekend. On Sunday Sept 10th 2023, She went on an errand for us to Moorestown area. At a stop sign when she was not moving the car, the car started a spin in all directions. The oncoming vehicles thankfully avoided hitting her and she was able to come to a stop. Our daughter was terrified. After calming down she called to let us know what happened. She was so shaken up she barely managed to drive back home. We then called BMW right away when they opened on Monday and told them what happened. They came to pick up the car from our house to check it out and see why it spun out of control in circles. Then the service Dept called and said the car spun out of control due to a transfer case issue. I then questioned them why they did not properly diagnose this initially instead of us wasting $3000+ on repairs and still the car was not safe to drive. I then contacted Robert Durante the Asst service manager and he has not been too nice. BMW should do the right thing.I just paid over $3000 for car repairs in September and car did a spin out on Sept 10th less than two weeks after repairs was completed. The car was worse off when repairs was completed than when I brought it in. Way I see it, an inexperienced mechanic or a negligent mechanic worked on our car. I have NEVER had any problems with repairing our car with the dealer service department till this incident.

WHITE DRIVING ON THE HIGHWAY AT A SPEED OF 65 MPH THE ENGINE LOST POWER AND STOPPED. AFTER TO THE VEHICLE WAS STOPPED AND STARTED AGAIN THE HEATER WAS NO LONGER WORKING. TOOK IN FOR THE REPAIR, WAS TOLD IT WAS A WATER PUMP. $1600 REPAIR 6 WEEKS AGO. LAST NIGHT 1/1/2020 WHILE DRIVING ON THE SAME HIGHWAY ALL THE LIGHTS BEGAN BLINKING AND THE ENGINE CEASED AGAIN WITH THE INDICATOR LIGHTS SHOWING A TRANSMISSION ERROR.

PROBLEM 1: WHEN IN SLOW AND SPEED TURNING / TURNING TO STOP / STOP TO TURNING, A SHUDDER AND HESITATION OCCURS. FEELS THE CAR IS "JUMPING" MORE AND MORE OBVIOUSLY. PROBLEM 2: REARVIEW MIRRORS ON BOTH DOORS HAD FAILED TO OPERATE. IT FOLDED ITSELF AUTOMATICALLY WHEN DRIVING ON HIGHWAY. THE MIRROR FELL OFF MULTIPLE TIMES. THE CAR WAS NEVER UNDER IMPACT OR IN ACCIDENT.

THE GEARBOX FEELS LIKE IT'S FAILING TO RESPOND TO THROTTLE INPUTS WHILE DRIVING UNDER NORMAL CONDITIONS, IT FAIL TO ENGAGE A LOWER GEAR- DOWNSHIFTS VERY ROUGHLY IN NORMAL DRIVE MODE. THIS ISSUE HAS OCCURRED MULTIPLE TIMES SINCE I PURCHASED THE VEHICLE LESS THAN A YEAR AGO AND CONTINUED TO TAKE PLACE FROM TIME TO TIME AND IT FEELING LIKE THE TRANSMISSION IS GOING TO FAIL COMPLETELY.

TL* THE CONTACT OWNS A 2007 BMW X3. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER, AND THE WINDSHIELD WIPER FLUID AND WHEELS SEIZED. VARIOUS WARNING INDICATORS WERE ILLUMINATED. GERMAIN BMW OF NAPLES (11286 TAMIAMI TRAIL N, NAPLES, FL) DIAGNOSED THAT THE TRANSMISSION AND DRIVETRAIN WERE DEFECTIVE AND NEEDED TO BE REPLACED. IN ADDITION, THE WINDSHIELD WIPER PAN WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURES RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 69,000. *LN