2007 BMW 328I

TAKATA RECALL I HAVE BROUGHT MY CAR INTO BMW SERVICE CENTERS 3 TIMES (BMW DEALERSHIPS IN FORT WORTH, TX AND HOUSTON, TX) SINCE THE TAKATA AIRBAG RECALL WAS ANNOUNCED. TO DATE, I WAS NEVER INFORMED BY ANYONE FROM THOSE DEALERS OR BMW THAT MY CAR FELL INTO THE AFFECTED LOT. THROUGH MY OWN RESEARCH, I HAVE DISCOVERED MY CAR IS INDEED PART OF THE RECALL. THIS IS NOT SAFE OR SATISFACTORY. WHEN ONE TAKES THEIR CAR TO ANY CERTIFIED REPAIR FACILITY, MUCH LESS AN ACTUAL BMW DEALERSHIP SERVICE CENTER, THE ASSUMPTION IS THAT HE OR SHE WILL LEAVE WITH A SAFE CAR AND FULL UNDERSTANDING OF ANY PENDING RECALLS. THIS WAS NOT THE CASE FOR ME.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ...UPDATED 03/13/17 *BF UPDATED 09/06/2017*JS

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 04/05/17* LJ *CN

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 BMW 328I. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS) WAS RECEIVED IN FEBRUARY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL - RECALL ISSUED FEBRUARY 2016. CALLED BMW OF NORTH AMERICA ON SEPTEMBER 14, 2016 TO CHECK STATUS OF RECALL AND OBTAIN RESOLUTION. REQUESTED REPLACEMENT PARTS BE EXPEDITED AND BMW AGREED. BUSINESS WAS TO CALL ME TO PROVIDE DETAILS ON EXPECTED DATE BMW OF SAN DIEGO WOULD RECEIVE PARTS. NEVER RECEIVED A CALL. I CALLED BACK 3 DAYS LATER AND LEFT A MESSAGE WITH NO RETURN CALL. ON 10/24/16 I CALLED BMW OF NA TO OBTAIN AN UPDATE. WAS TOLD THE CASE WAS STILL OPEN AND SHOULD HAVE BEEN EXPEDITED WITHIN 2 WEEKS OF INITIAL CALL. I REQUESTED AN ALTERNATIVE MODE OF TRANSPORTATION AND WAS TOLD SOMETIMES THEY CAN GET AUTHORIZATION FOR A LOANER CAR, SO MY CASE WAS ESCALATED TO A CASE MANAGER. RECEIVED A CALL SAME DAY AND WAS NOW TOLD THEY RAN OUT OF PARTS AND MAY GET PARTS EARLY 2017! ALTERNATIVE TRANSPORTATION WOULD NOT BE PROVIDED BECAUSE THE FEDERAL GOVERNMENT DOES NOT REQUIRE BMW TO DO SO. THE AIR BAG MAY OR MAY NOT FAIL, BUT RESEARCH WAS DONE THAT FAILURE IS NOT LIKELY. SO TRY AGAIN NEXT YEAR. I'M RECEIVING THE RUN AROUND WITH A DIFFERENT ANSWER EACH TIME. I DO NOT FEEL SAFE THAT THE VEHICLE AIR BAG MAY FAIL. BMW IS NOT TAKING RESPONSIBILITY FOR THE RECALL OR ANY "PROMISES" THEY MAY OR MAY NOT HAVE DONE. I DON'T UNDERSTAND WHY OTHER COMPANIES SUCH AS TOYOTA AND HONDA ARE CONCERNED FOR THEIR CLIENTS AND PROVIDE ALTERNATE TRANSPORTATION TO ENSURE SAFETY. THEIR RISKY AIR BAGS ARE ON THE PASSENGER SIDE WHICH AT LEAST GIVES YOU THE OPTION TO DRIVE ALONE. BMW FAULTY AIR BAGS ARE ON THE DRIVER SIDE. I HAVE 2 SMALL CHILDREN IN THE VEHICLE AND AM CONCERNED FOR THEIR SAFETY AND MINE. I EXPECT RESOLUTION AND BMW HAS PROVIDED NOTHING BUT EXCUSES AND DIFFERENT STORIES EACH TIME. HIGHLY DISAPPOINTED WITH THEIR CUSTOMER SERVICE IN HANDLING THIS MAJOR RECALL. *TR

TL* THE CONTACT OWNS A 2007 BMW 328I. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT OBSERVED THAT THE AIR BAG AND SEAT BELT WARNING INDICATORS ILLUMINATED AFTER HARD BRAKING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V564000 (AIR BAGS). THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL DEALERSHIP WILL NOT PERFORM RECALL, GIVES MISLEADING INFORMATION, AND CONTRADICTS INFORMATION FROM BMW USA. ADVANTAGE BMW (MID-TOWN) 2101 SAN JACINTO ST HOUSTON, TX I ORIGINALLY CONTACTED THE DEALERSHIP IN MARCH 2016 REGARDING THE TAKATA AIRBAG RECALL AND WAS TOLD THAT NO PARTS/FIX WAS AVAILABLE AND I WOULD BE CONTACTED SHORTLY WHEN MY CAR COULD BE SCHEDULED FOR AN APPOINTMENT. I FOLLOWED UP WITH THEM ON MAY 18TH AFTER THEIR WERE MULTIPLE DEATHS IN THE REGION REPORTED AS A RESULT OF THIS ISSUE. SINCE THEN I'VE CONTACTED ADVANTAGE ON 7/11, 7/18, 7/25, AND MULTIPLE TIMES IN AUG/SEP. EACH TIME I WOULD BE "ADDED TO THE LIST FOR THE SERVICE MANAGER" THOUGH EACH TIME THEY CAN'T FIND MY NAME ON THE LIST. I FINALLY CONTACTED BMW USA ABOUT THE PROBLEMS I WAS HAVING AND WAS CONTACTED BY THEM. THEY TOLD ME THEY COULD PROVIDE INTERIM PARTS BUT THAT THIS WOULD CLOSE OUT THE RECALL AND I WOULD BE UNABLE FOR THE FINAL REPAIR. I TOLD THEM THIS WASN'T ACCEPTABLE AND THEY TOLD ME TO REQUEST A LOANER VEHICLE FROM ADVANTAGE BMW. I DID THIS AND IT TOOK A WEEK FOR THE SERVICE DIRECTOR TO GET BACK TO ME AND TOLD ME THAT PARTS WERE AVAILABLE TO COMPLETE THE RECALL. I ASKED IF THESE WERE FINAL OR INTERIM AND THEY SAID THEY WOULD CONTACT BMW USA TO FIND OUT. AFTER NOT HEARING BACK FROM THEM, I CONTACTED BMW USA TO CONFIRM THEY WERE INTERIM, WHICH THEY WERE. WHEN I TOLD THIS TO ADVANTAGE BMW THEY TOLD ME TO COME IN FOR A RENTAL CAR. I CAME IN, WASTING A DAY OF MY TIME, WAS FORCED TO FILL OUT ALL OF THE PAPERWORK AND THEN AT THE LAST MINUTE WAS REFUSED A RENTAL VEHICLE BECAUSE THEY SAID I WAS FORCED TO USE THE INTERIM PARTS. AS A MECHANICAL ENGINEER WHO WORKED FOR YEARS IN THE AUTO INDUSTRY I REALLY DON'T FEEL SAFE DRIVING MY FAMILY AROUND IN A BMW. AFTER THE RECENT DEATHS I'M VERY CONCERNED BY THE LACK OF ACTION AND THE RUN-AROUND I AM BEING GIVEN.