2015 Audi SQ5

ON JANUARY 8, 2018; I TOOK MY VEHICLE (AUDI SQ5, 2015, 21847 MILES, WELL WITHIN WARRANTY) INTO FLOW AUDI SERVICE DEPT. IN WINSTON-SALEM, NC. FOR A MAJOR PROBLEM WITH THE FRONT PASSENGER'S WHEEL HITTING AS IF METAL TO METAL, WITH A LOUD BANG AN A HARD JERK AS IF THE WHEEL IS SEPARATING FROM THE FRONT AXLE AS THE VEHICLE GOES INTO TURNS AND CLEARLY UNSAFE. THE SERVICE DEPT. MANAGER ADMITTED(ON RECORDING) TO A HIGH INFLUX OF OTHERS CUSTOMERS COMING IN WITH SAME ISSUE. I'VE BEEN TOLD IT'S THE DIFFERENTIAL, THE STRUTS, THE TRANSMISSION, THE TIRES AND SO ON. THE DEALERSHIP ADMITTED THAT THEY DIDN'T KNOW WHAT WAS WRONG WITH THE VEHICLE. SINCE THEN, I'VE BEEN MET WITH THREATENING HOSTILITY, AGGRESSION AND BULLING FROM UPPER MANAGEMENT TRYING TO MAKE ME TAKE MY VEHICLE WITHOUT IT BEING REPAIRED. I THEN, FILED A CLAIM WITH AUDI USA CORP. THE DEALERSHIP EVEN CALLED IN AN AUDI USA CORP. ENGINEER (FOR A DOG AND PONY SHOW) TO ONLY DRIVE MY CAR AND SAY WHAT HE THINKS COULD BE THE PROBLEM. THE ENGINEER NEVER EXAMINED MY CAR. HE DID WRITE A FACT SHEET PER MY REQUEST. (SEE ATTACHMENT). I MET WITH EXECUTIVE OFFICER(S) & WAS TOLD THEY WERE SORRY ABOUT THE THREATENING BEHAVIOR I RECEIVED AND TO TAKE MY CAR ELSEWHERE. AFTER REQUESTING THE ENGINEER TO SIGN OFF ON THE GUARANTEED SAFETY OF THE CAR WE'VE COME TO A COMPLETE HALT. IT'S NOW GOING ON 60 DAYS WITH NO RESOLVE. ITS CLEAR AUDI DOESN'T WANT TO EXPOSE THE REPAIRS THAT'S NEEDED OUT OF FEAR FOR ANOTHER MAJOR RECALL. SO, I CONTINUE TO BE MET WITH BULLING, UNFAIR TRADE PRACTICES AND DECEPTION. THE LENGTHY LAPSE, THE MEASURES TAKEN TO STRONG-ARM ME AND THE DEALERSHIP'S UNWILLINGNESS TO REPAIR THE CAR SHOWS POSSIBLE CORRUPTION, DECEPTION AND UNFAIR TRADE PRACTICES ON FLOW AUDI & AUDI USA CORP. PART.