2018 Audi Q7

TL* THE CONTACT OWNS A 2018 AUDI Q7. THE CONTACT STATED WHILE DRIVING AT 25 MPH, A WARNING MESSAGE INDICATING 'STEERING MALFUNCTION PLEASE VEHICLE' ILLUMINATED. THE CONTACT PULLED OVER, SHUT OFF THE VEHICLE AND ATTEMPTED TO RESTART THE VEHICLE, HOWEVER THE MESSAGE WAS STILL DISPLAYED. THE CONTACT LEFT THE VEHICLE AT A PARKING LOT OVER NIGHT. THE CONTACT HAD THE MANUFACTURER TOW THE VEHICLE TO A LOCAL DEALER BELL AUDI (782 US-1, EDISON, NJ 08817) WHO DIAGNOSED THE FAILURE AS A STEERING WHEEL SYSTEM ISSUE THAT WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO COST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,328.

IN MAY OF 2020 I SEVERELY HIT MY HEAD (LEFT SIDE OF FOREHEAD) ON THE C-PILLAR WHILE EXITING THE LEFT-REAR SEAT. THE VEHICLE WAS PARKED AT THE TIME AT THE TIME OF MY HEAD INJURY. THE INJURY WAS CAUSED BECAUSE THE C-PILLAR IS VERY CLOSE TO THE REAR HEADREST, AND TO EXIT THE VEHICLE ONE GENERALLY HAS TO LOOK DOWN AT THE GROUND WHERE ONE IS ABOUT TO STEP. IT IS MY UNDERSTANDING THAT THERE IS CURRENTLY A SAFETY RECALL (70H8 NHTSA: 20V658) FOR THIS VEHICLE, A 2018 AUDI Q7. (THE C-PILLAR IS THE THIRD VERTICAL BEAM FROM THE FRONT OF THE VEHICLE.) THE RECALL STATES "AN INCREASED RISK OF INJURY IF AN UNBELTED PASSENGER'S HEAD CONTACTS THE C-PILLAR IN A CRASH." MY EXPERIENCE IS THAT THERE IS ALSO AN INCREASED RISK OF HEAD INJURY ON THE C-PILLAR AS PASSENGERS EXIT THE VEHICLE FROM THE REAR DOORS WHILE THE VEHICLE IS PARKED. I REPORTED MY PROBLEM TO THE MANUFACTURER AND THEY RESPONDED ON DEC. 22, 2020: "AUDI OF AMERICA HAS REVIEWED YOUR CONCERNS AND WE SEE THE EXPERIENCE AS BEING NO FAULT OF THE VEHICLE OR THE 70H8 CAMPAIGN."

LOUD SQUEAKING NOISE WHEN BACKING UP/ON REVERSE COMING FROM FRONT BRAKES. ADVISED AUDI DEALERSHIP AT ROCHERST HILLS, MI FOR THE ISSUE WHEN THE CAR WAS LESS THEN 2 YEARS OLD AND WITH ONLY 20,000 MILES ON IT, BUT SERVICE ADVISER SAID THERE WAS NO BULLETIN TSB, SERVICE CAMPAIG OR RECALL FOR THE THE ISSUE. I SHOULD PAY OUT OF MY POCKET FOR THE SERVICE. AFTER SPEAKING TO AN AUDI REPRESENTATIVE DIRECTLY, I WAS ADVISED THAT THERE WAS A TSB FOR THE CAR AND MY CAR IT SHOULD BE SERVICED. WHEN CONTACTED THE SAME DEALERSHIP I WAS ADVISED THAT I WAS OUT OF 24,000 MILES (BY 1,000 MILES) OR 2 YEARS WARRANTY (OUT 4 MONTHS) AND THEY COULD NOT FIX IT. WHEN I COMPLAINED TO THEM THAT THE OTHER ADVISED TOLD ME THERE IS NO COVERAGE AVAILABLE, WHEN MY CAR WAS UNDER COVERAGE LIMITS, THEN THE DEALER TOLD ME THAT THE ADVISER DOS NOT WORK WITH THEM ANYMORE. I OPENED A COMPLAIN WITH AUDI CUSTOMER CARE AND AFTER 2 WEEKS, AUDI CUSTOMER SERVICE STATED THAT THE DEALER ADVISED THAT I NEED TO REPLACE ROTOR AND PADS DUE TO DUST'.. AUDI COULD NOT DO ANYTHING AS THEY HAVE A RELATIOSHIP WITH THE DEALERSHIP, AS PER CUSTOMER SERVICE REPERSENTATIVE. THE SQUEAING IS VERY, VERY LOUD, MY 3 KIDS AND PEOPLE AROUND GET SCARED OR WONDERING WHAT IS HAPPENING WHEN I PRESS BRAKES WHILE ON REVERSE. NEITHER AUDI USA OR AUDI ROCHERSTER HILLS, MI CARE ABOUT THEIR CUSTOMERS SAFETYBUT JUST OUR MONEY.

FRONT BRAKES HAVE ISSUES FROM THE BEGINNING WITH BRAND NEW TIRES FROM THE DEALER. DEALER CHANGED ALL TIRES WITH BRAND NEW TIRES AGAIN AND BRAKE PADS FOR FRONT BRAKES SIX MONTHS AGO. VEHICLE MAKES NOISE WHEN I PUSH BRAKE. VEHICLE IS NOW WITH THE DEALER AND THEY ARE TRYING TO FIGURE OUT. THIS IS NOT AT ALL ACCEPTABLE BEING A $80K VEHICLE. AUDI SHOULD DISCONTINUE THESE DEFECTIVE VEHICLES AND REFUND THE MONEY. THIS IS ALSO A ROAD HAZARD AND RISKY ISSUE TO DRIVE. THIS IS A MAJOR SAFETY ISSUE.

I WENT TO PICK MY 3 YO TWINS AT SCHOOL. OPENED MY DOOR, GOT OFF THE CAR AND CLOSED IT, WITH KEYS INSIDE MY PURSE AT FRONT PASSENGER SEAT (MY USUAL ROUTINE). WAS ABLE TO OPEN PASSENGER'S BACK DOOR, BUCKLED MY SON TO CAR SEAT AND CLOSED HIS DOOR. WHEN TURNED TO OTHER SIDE TO OPEN THE DOOR FOR MY GIRL, NOTED CAR WAS LOCKED AND IGNITION TURNED OFF WITH MY 3YO SON INSIDE. ALL DOORS WERE LOCKED DESPITE KEYS BEING INSIDE CAR AND IGNITION OFF. REMOTE CONTROL WAS OPERABLE WITH BATTERIES FUNCTIONING WELL. SCHOOL DIRECTOR CALLED 911 AND FIRE DEPARTMENT WENT TO ASSIST. THEY WERE UNABLE TO OPEN DOOR AND AFTER ~20MINUTES OF MY SON BEING INSIDE, BUCKLED AND IN FLORIDA HEAT, EMT AND FIRE FIGHTERS HAD TO BREAK A WINDOW TO GET HIM OUT. WHEN I WAS ABLE TO GET HIM, HE WAS EXTREMELY HOT WITH ELEVATED TEMPERATURE AND SOAKED IN SWEAT. THANKFULLY I WAS NOT WITH MY 3MONTH OLD BABY THAT DAY. SINCE MY BOY'S TEMPERATURE WAS COMING DOWN NICELY WITH SUPPORTIVE MEASURES I DID NOT TAKE HIM TO THE HOSPITAL AND DECIDED TO OBSERVE AT HOME. CAR HAD SERVICE 6 DAYS PRIOR TO THIS EVENT IN AUDI FORT MYERS NEXT DAY ON 10/08/10, TOOK CAR TO AUDI FORT MYERS AND REPORTED EVENT TO SERVICE DEPARTMENT, COMPUTER SYSTEM WAS CHECKED AND NO EVENT WAS REGISTERED. THEN I WAS TOLD BY EMPLOYEES AT AUDI, THEY COULD NOT EXPLAIN THE EVENT BUT NOTHING THEY CAN DO AND NO NEED TO REPORT TO AUDI USA.

KEPT LIGHT APPEARS ON DASH THAT ADD 1 QT OF OIL FOR 6 TIMES. BEFORE THIS LIGHT APPEARS, CAR ALWAYS SUDDENLY STOPPED WHILE IM DRIVING OR PARKED. LAST SATURADAY 1/11, MY CAR WAS SUDDENLY STOPPED ON HIGHWAY AND ENGINE WAS RUNNING AND SO LOUD AFTER CAR STOPPED BUT CANNOT CHANGE ANY GEARS FOR FEW SECONDS. I'M SO FRUSTRATED AND SCARED TO OPERATE THIS VEHICLE. I WENT TO AUDI SERVICE BUT THEY DON'T FOUND ANY PROBLEMS AND REFILLED OIL AGAIN. IN MY 6 TIMES OF THIS EXPERIENCE, LIGHT WILL BE APPEARED AND CAR WILL BE STOPPED WHILE OPERATING AGAIN. MUST BE FIXED THIS MATTER BY AUDI

PURCHASED A NEW 2018 AUDI Q7 LATE JUNE 2018 WITH GOODYEAR EAGLE ALL SEASON TIRES (285/45R20). AFTER ABOUT 24,000 MILES, NOTICE STEERING WAS DRIFTING TOWARDS THE PASSENGER SIDE WHILE DRIVING ON HIGHWAY AND ROAD IN NORMAL CONDITIONS. THEN NOTICE BOTH FRONT TIRES STARTED TO "CHUNK" ON OUTER EDGES OF TIRE. REAR TIRES ARE STILL IN GOOD SHAPE AND WEARING EVENLY AT 7/32 TREAD DEPTH. DEALER AT FREMONT, CA ACKNOWLEDGE THIS IS A KNOWN ISSUE AND WILL NOT REPLACE TIRES AFTER 12,000 MILES. PER DEALER REPORT, LF AND RF ARE "5+ CUPPING". DEALER SERVICE ADVISOR RECOMMENDED TO CALL GOODYEAR. CALL GOODYEAR TOLL FREE NUMBER TO FILE A WARRANTY CLAIM. GOODYEAR ALSO ACKNOWLEDGE AUDI IS AWARE THIS IS AN ISSUE ON VEHICLE AND PROVIDED A WARRANTY CLAIM NUMBER. VERY SURPRISED BOTH GOODYEAR AND AUDI ACKNOWLEDGE THERE IS A DESIGN DEFECT BUT DEALER IS NOT WILLING TO REPLACE TIRES UNDER MANUFACTURE WARRANTY ESPECIALLY SINCE CAR IS DRIFTING TO THE RIGHT UNDER NORMAL DRIVING CONDITIONS. DRIFTING COULD BE A SAFETY ISSUE AND POTENTIALLY CREATE AN ACCIDENT.

LOUD SQUEAKING NOISE WHEN BACKING UP COMING FROM BRAKES. NOISE IS ALARMING AND CAUSES ONE TO IMMEDIATELY BRAKE, AND NOISE DRAMATICALLY ALARMS THOSE AROUND AND IN VEHICLE. 2018 AUDI Q7 WITH 26K MILES. DEALER DID NOT ADVISE OF TSB ADVISING SELF...ONLY AWARE AFTER CALLING AUDI DIRECTLY. DEALER SERVICE ADVISED BRAKE AND ROTOR REPLACEMENT IF PROBLEM CONTINUES. INTERNET RESEARCH REVEALS PROBLEM EXISTED SINCE 2016 Q7 MODEL. AUDI NEVER INFORMED US DIRECTLY AND DEALER SERVICE DID NOT INFORM US...WE NEEDED TO CALL AND OR INFORM BOTH BEFORE BEING ADVISED OF TSB. NHTSA CALLED AND INFORMED SELF OF AUDI'S DECISION TO NOT DO RECALL AND ONLY ISSUE TSB. WHERE IS THE RESPONSIBILITY FOR ADVISING VEHICLE OWNERS OF SUCH PROBLEMS.... DEALER SERVICE REP DID NOT ADVISE OF TSB INITIALLY...OWNER ADVISED TO REPAIR AND ABSORB COST. ONCE TSB DISCUSS BY OWNER, ARRANGEMENT WAS MADE FOR COST SHARING.