2014 Audi Q7

THERE IS A CURRENT RECALL ON THE VEHICLES FOR THE FLANGE AROUND THE FUEL PUMP LEAKING. THE REPAIR DOES NOT FIX THE PROBLEM AND IT WILL REOCCUR. AUDI WILL ONLY FIX THE CAR ONCE. NEXT REPAIR IS ON THE OWNER AND COSTS $1,000 TO REPAIR. AUDI REPAIR FACILITY ADMITS IT IS THE VERY PROBLEM AFFECTED IN THE RECALL AND THAT MY VEHICLE IS LEAKING SO MUCH FUEL IT IS IN IMMINENT DANGER OF CATCHING FIRE. THEY WILL NOT EVEN LET IT LEAVE THE FACILITY UNLESS IT IS TOWED ONLY BECAUSE OF THE SEVERITY OF THE LEAK. VEHICLE WAS TAKEN BACK TO AUDI ON SEVERAL OCCASIONS AFTER THE FIRST RECALL REPAIR WAS DONE SAYING THEIR WAS A FUEL SMELL ONLY TO HAVE THE CAR RETURNED SAYING IT WAS NORMAL. ONCE THE WARRANTY EXPIRED NOW THEY SAY IT HAS A FUEL LEAK AND REFUSE TO PAY FOR REPAIRS.

CAR SELF ACCELERATED WHILE PARKING INTO A SPACE. IT IS A TDI VERSION WHICH HAD BEEN IN THE SHOP FOR A RECALL MODIFICATION TO COMPUTER THAT SAME WEEK. WHILE PULLING INTO A PARKING SPOT A UNDER 5 MPH THE CAR SUDDENLY ACCELERATED TO A VERY HIGH RPM, JUMPED A CURB AND STRUCK A POLE. 4 PEOPLE EXPERIENCED THE RPM INCREASES (TOW TRUCK DRIVER, AUDI DEALER REP, MY WIFE AND I.

MY FAMILY AND I WERE DRIVING ABOUT 55MPH AND THE GLOW PLUG WARNING LIGHT STARTED FLASHING AND THE VEHICLE STALLED AFTER A MILE OR SO. THE DEALER SAID THAT THE FUEL WAS CONTAMINATED AND THAT THE WHOLE FUEL SYSTEM HAD TO BE REPLACED AND WAS GOING TO COST MORE THAN $11000. THE SERVICE GUY SAID THE DEALER WAS PAYING FOR IT BECAUSE THEY ARE GOOD GUYS, BOLONI. WE COULD HAVE HAD AN ACCIDENT AND DIED BECAUSE IT WAS AT NIGHT ON A 2 WAY ROAD AND BARELY NO ROOM ON THE SIDE OF THE ROAD. I SAY FROM EVERYWHERE I'VE READ IT IS A FAULTY HPFP. CAR ONLY HAS 65000 MILES TOO.

AT 40,398 MILES THE CRANKSHAFT DAMPENER PULLEY FAILED BREAKING OFF AT THE HARD RUBBER CENTER IN TURN THROWING THE SEPENTINE BELT. AT THAT POINT POWER STEERING WAS LOST ALONG WITH ALL OTHER FUNCTIONS DRIVEN BY THE SEPENTINE BELT. AN INTERNET SEARCH TURNED UP A NUMBER OF AUDI OWNERS HAVING THE SAME HAPPEN TO THEM BETWEEN 40 TO 50,00 MILES. THIS SAFETY FAILURE AT SUCH LOW MILEAGE IS UNWARRANTED. THE REPLACEMENT PART APPEARS TO HAVE BEEN REDESIGNED AND MORE ROBUST .. AUDI MUST REALIZE THAT THE ORIGINAL PART WAS FAULTY. FOR ME, THANKFULLY IT HAPPENED WHILE I WAS STOPPED AT A TRAFFIC LIGHT AND NOT TRAVELING AT SPEED ON THE HIGHWAY.

IN JANUARY 2019, WHILE I WAS DRIVING ON CA 110 IN EXCESS OF 60 MPH, THE AUDI Q7 TDI'S GLOW PLUG INDICATOR LIGHT CAME ON, I LOST ACCELERATION AND A FEW MINUTES LATER, MY ENGINE SHUT OFF AND I WAS STUCK IN THE LEFT LANE. I HAD TO CALL 911 AND HAVE CHP STOP ALL TRAFFIC AND PUSH MY CAR TO THE SHOULDER WHILE I AWAITED A TOW TRUCK. AUDI DTLA TOLD ME THAT THE HIGH PRESSURE FUEL PUMP FAILED AND THAT THERE WAS METAL SHRAPNEL IN MY FUEL LINE AND IT ALL HAD TO BE REPLACED. THEY SAID THIS WAS A DIESEL WARRANTY COVERED ISSUE AND WE DID NOT PAY ANY CHARGE. IN JUNE 2019 WHILE DRIVING ON INTERSTATE 10 IN AZ, THE GLOW PLUG LIGHT CAME ON AGAIN AND WE LOST ACCELERATION WHILE DRIVING OVER 60 MPH. WE IMMEDIATELY EXITED THE HIGHWAY AND SHUT OFF THE ENGINE BEFORE THE ENGINE SHUT DOWN ON US, AS IT DID IN JANUARY. WE WAITED AN HOUR IN 105 DEGREE HEAT IN THE MIDDLE OF NOWHERE, UNTIL WE WERE TOWED 80 MILES TO AUDI PEORIA, WHO CLAIM THEY CANNOT IDENTIFY THE PROBLEM. THEY TOLD US TO RIDE IN THE CAR ON TOP OF THE TOW TRUCK. WE BELIEVE THERE IS EITHER AN ONGOING HPFP ISSUE, OR PERHAPS SOMETHING RELATED TO THE DIESEL MODIFICATION, OR THAT THIS PARTICULAR CAR IS A LEMON - 2 BREAKDOWNS IN 5 MONTHS, WITHIN 11,500 MILES. THE SCARIEST PART IS THAT WE WERE DRIVING AT HIGHWAY SPEEDS WITH OUR CHILDREN IN THE CAR WHEN THE CAR LOST ACCELERATION. WE WERE LUCKY THAT WE DID NOT GET HURT OR CAUSE ANY ACCIDENTS, BUT THE AUDI Q7 TDI, WHETHER IT'S JUST THIS VEHICLE OR ALL 2014 Q7 TDIS ARE NOT SAFE. AUDI AMERICA, INC. HAS REFUSED TO REPURCHASE THE CAR OR PROVIDE ANY OTHER ASSISTANCE OR REMEDY. WE REFUSE TO RIDE THE CAR BECAUSE WE ARE SCARED OF ANOTHER INCIDENT. WE HAVE WARRANTIES ON THE CAR, BUT THAT ONLY COVERS REPAIRS, IT DOESN'T PREVENT YOU FROM GETTING KILLED ON THE HIGHWAY WHEN THEY CANNOT IDENTIFY THE PROBLEM WITH THE CAR. NO ONE AT AUDI HAS DIAGNOSED THE JUNE 2019 PROBLEM WE EXPERIENCED.

TL* THE CONTACT OWNS A 2014 AUDI Q7. THE CONTACT STATED THAT RUSNAK/WESTLAKE AUDI (LOCATED AT 3832 THOUSAND OAKS BLVD, THOUSAND OAKS, CA 91362, (805) 601-8034) PERFORMED AN UNKNOWN RECALL REPAIR THAT INVOLVED A SOFTWARE UPDATE ON THE VEHICLE. AFTER THE REPAIR, THE VEHICLE STALLED WITHOUT WARNING WHILE DRIVING 45 MPH. IN ADDITION, THE VEHICLE WOULD FAIL TO START SOMETIMES AND THE FUEL GAUGE FAILED TO PROVIDE THE ACCURATE READING AFTER THE VEHICLE HAD BEEN FUELED. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER TO BE DIAGNOSED, BUT A FAILURE CODE COULD NOT BE FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER. NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 61,301.

I WAS DRIVING ON THE HIGHWAY AT 55-75 MILES PER HOUR. I SAW AN ORANGE INDICATOR LIGHT FOR THE 'GLOW PLUG SYSTEM' APPEAR, WITH NO PREVIOUS WARNING. I CONTINUED TO DRIVE FOR SEVERAL MINUTES, BUT FELT A LOSS OF POWER. THE ACCELERATOR WHEN DEPRESSED DID NOT RESPOND WITH POWER. I WAS IN THE LEFT LANE OF TRAFFIC WHICH SLOWED DOWN TO A STANDSTILL, BUT WHEN TRAFFIC PICKED UP, MY CAR STALLED AND STOPPED COMPLETELY. I TRIED TO RESTART THE ENGINE UNSUCCESSFULLY. I WAS STUCK IN THE LEFT LANE OF TRAFFIC AND BLOCKING ONCOMING TRAFFIC AT HIGH SPEEDS. IT WAS VERY DANGEROUS AND I HAD TWO CHILDREN IN THE CAR. I CALLED 911 AND THE HIGHWAY PATROL HAD TO STOP ALL LANES OF THE TRAFFIC TO PUSH ME TO THE HIGHWAY SHOULDER. WE CALLED AUDI CARE AND EVEN THE POLICE URGED THEM TO SEND A TOW TRUCK IMMEDIATELY, THEY GAVE ME A 60-90 MIN WINDOW, WHICH THEY THEN PUSHED UP TO 30 MINUTES, AFTER ALREADY BEING ON A CALL WITH THEM FOR 30 MINUTES. ULTIMATELY, THE POLICE FLAGGED DOWN A AAA TO SEND ME A TOW TRUCK SINCE I ALSO HAD AAA. THE AUDI DEALER SAID THIS WAS A KNOWN PROBLEM OF THE FUEL PUMP GOING BAD AND SENDING METAL SHAVINGS INTO THE DIESEL FUEL SYSTEM, WHICH THEY REPLACED COMPLETELY UNDER THE AUDI MANUFACTURER'S WARRANTY WITH NO CHARGE TO ME, BUT IT WAS A POTENTIALLY FATAL INCIDENT AS IT OCCURRED ON A HIGH SPEED LOS ANGELES FREEWAY WITH NO WARNING.

THE FAN BLOWER FAILED, CAUSING THE WINDSHIELD DEFROSTER TO NOT WORK. THE WINDSHIELD BECAME FOGGY WITH ZERO VISIBILITY WHILE OPERATING THE VEHICLE. ON 2 OCCASIONS IN DECEMBER, 2018. THIS IS A SERIOUS SAFETY ISSUE THAT NEARLY RESULTED IN A CRASH DUE TO THE INABILITY TO SEE. NO PICTURES WERE TAKEN AS IT WOULD HAVE BEEN TOO UNSAFE TO DO SO. SERVICE WAS REQUIRED TO REPLACE THE BLOWER ASSEMBLY TO CORRECT THE ISSUE SO IT DOESN'T HAPPEN AGAIN.