2023 Audi Q5

We have a leased 2023 Audi Q5 that has been to the Audi Service Department twice so far to determine the source of the problem with our SOS sensor, which turns on randomly and now stays on and won't turn off. The first time, on April 23rd, Audi Service did not address the issue because they forgot to. The second time, on April 29th, the Audi Service rep, Kyle Blomberg, reported that the SOS sensor issue may be fixed with a software update coming out later this year. He will speak with the service foreman today for more information. This is a safety issue if the car is ever in an accident, as we are not sure if the airbags will deploy, whether the seat belt tension will be activated, or whether the eCall system will automatically contact emergency services. It's unacceptable for Audi not to deploy an update more expeditiously, as waiting nearly seven months is entirely ludicrous. Please investigate this further.

I am writing to file a complaint against Audi of America. My new vehicle, a 2023 Audi Q5 that I was involved in a minor car accident on [XXX]. That evening my car was side swiped during a merge after a toll both in Woodbridge, NJ off. Both vehicles were moving at relatively low speeds (30-35 mph). The damage to my car occurred on the passenger side panel and multiple air bags deployed including all 4 curtains as well as the passenger side seat air bag (though I did not have a passenger in the car with me). My car was towed to a local lot and has been with an auto body shop since [XXX]. Though all repairs were completed by mid-January, the car has been untouched since then due to the lack of availability of one part - the right front seat air bag. Part# 80A880242G which has been on order since Dec. 14th. So far, Audi has repeatedly claimed that the part ETA is unknown. My research online through Audi and car forums has shown that many other Audi drivers who have been in accidents are in the same predicament because the side air bag is deploying even when unnecessary creating a parts shortage with no solution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This is in line with the 2023 Audi Q5 (VIN: [XXX] with only 4k miles on the odometer), which has several system malfunctioning errors that populate periodically. The same error occurred while running on the first day I collected this Audi Q5 from Audi Dallas showroom on [XXX]. This error was permanent and appeared every time i started the vehicle. As suggested by the Audi Dallas service department, I returned the car for review on the same day i bought it. After nearly two weeks, the car was returned to me, and it was highlighted that there could be a glitch in the software. So that the reset will sort out the issue. However, on [XXX] ( 5350 miles on the odometer), the same error populated and persisted. I arranged a drop-off with Audi Dallas at around 2 pm, [XXX], and the car was fixed and returned after two weeks. On [XXX], the same warning error for airbags appeared for the third time in 2 months (Odometer reading 6245 miles) and I am still waiting for a response from Audi. I am a bit concerned about this, as it could be a physical issue than a software issue. Audi Dallas Person in charge : Ricardo Viveros, Mob 214-561-1824 , Email: rviveros@audidallas.com Regards [XXX] Mob [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)